Oct 27,2012
By: 'd692t8'
Oct 27,2012
6 people found
this helpful
The landlord for the Fulham property I looked at was also Richard White, I wonder maybe if he is showing the same room to a number of people?!
To begin with he was very charming and seemed clued up on the financials. I was told that I would deposit a £300 holding fee would to make sure no-one else would look at the property and was urged that there was other interest. He also stated that this £300 holding fee was very much a 2 way process, that I wouldn\'t pay the full deposit until I had met the other house mates and a dinner would be arranged paid for by Capital Living - he said that he would refund the fee if both parties weren\'t satisfied.
I was also quoted the deposit as being 6 weeks rent... so far so good.

The reality was very different, I didn\'t get the contract until I had paid the holding fee, only to find that once I had paid it, that it was non-refundable and no sign of the enthusiasm for tenant care shown once money had been exchanged! Oh and the deposit wasn\'t what was so clearly stated during the viewing, but actually a full months rent in advance, a month and a half before I was due to move in along with 6 weeks rent - so in reality 10 weeks rent, an additional £700 at least against what I was told during the viewing.

This may well be a scam, taking the holding fee and not being clear about the deposit so people have no way of paying above what they had expected and were told would be the deposit.
But I sure as hell would advise anyone thinking of using this company, not to touch them with a 10ft barge pole.

I find it suspicious that a floury of positive comments were made in the same day - I wouldn\'t be surprised the this was the landlords posing as tenants as they\'ve managed to push the negative comments onto the second page. They are exceptionally manipulative. - Stay away, you\'re likely to get burnt otherwise!
Was this helpful? Yes
By: Adam Goff
Nov 15, 2012
Dear d692tb,

Thank you for your comment and feedback.

Our room reservation fee policy (non refundable) is clearly displayed on our website: http://www.capitalliving.co.uk/about-us

It is also normal for any tenant to pay a deposit and a month in advance before taking occupancy. Why are then confused about this?

We do also provide a free a welcome meal once you move in, this is clearly displayed on all our adverts and is meant to help you gel with your new housemates. This is not for everyone who may move in.

We strongly reject any allegations you make regarding this being a scam, we are a very credible company with a strong reputation and welcome 20 new customers each month to Capital Living.

I welcome you to call me direct to discuss this further and perhaps clear up any miscommunication between us.

My direct line is 07889288894.

Best Regards


Capital Living

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Capital Living

Unit 6H Clapham North Arts Centre,26-32 Voltaire Road , London, Clapham, London
Greater London


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