0% lettings valuation accuracy
0% lettings fee satisfaction
Oct 24,2012
Oct 24,2012
6
people found
this helpful
this helpful
Merchant Lettings is, without a doubt, the most dishonest and blatantly money-grubbing business I have ever had the misfortune of getting involved with. The staff were downright rude the few times I called with a repair request, and treated me like it was beneath their dignity to even speak to me. Upon moving out, they informed me that they would be keeping my entire deposit, because I'd 'ruined' furniture, and I'd left the place filthy and crawling with bugs. I kept that flat spotless, and when I moved out, I took a day off work to clean it. The item of furniture had been broken a long time, and I had called repeatedly to have it replaced. I sent a letter to the MD. No response. I finally had my lawyer send them a letter, to which the MD grudgingly replied. I ended up only getting some of my deposit back. The entire experience was horrendous. Do not touch them with a barge pole.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Opening Hours
Address
Countrywide Scotland
4 Kersland Street
West End
Glasgow
City of Glasgow
G12 8BL
0141 341 0441
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
May 16,2013
May 16,2013
2
people found
this helpful
this helpful
I used this company - as a landlord I was constantly having to call them to chase every issue. For one problem I called 6 times over a 2 week period before it was resolved. They are charlatans of the highest order - I had to instruct ...
read full review
read full review
What agent could do to change your mind?
Better Customer facing staff Better management to control staff incompetence and arrogance Better facilities management to control outlandish repair costs from "their in house" tradesmenAttached Filesnbsp;
Was this helpful?
Yes
Yes
Apr 08,2013
Apr 08,2013
2
people found
this helpful
this helpful
Absolutely shocking level of service. They were rude and patronising and constantly shifting the blame to the tenants. The staff are disorganised and uninterested (the office assistant more interested in doing her nails and chatting to her co-workers than us)
The move in date was ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24,2012
Oct 24,2012
6
people found
this helpful
this helpful
Merchant Lettings is, without a doubt, the most dishonest and blatantly money-grubbing business I have ever had the misfortune of getting involved with. The staff were downright rude the few times I called with a repair request, and treated me like it was beneath their ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 27,2012
Jul 27,2012
10
people found
this helpful
this helpful
This letting agent was horrendous. The flat was filthy when entering and the said they had charged previous tenants £180 to clean as they had left it dirty. There was also small insects in kitchen and a cupboard full of dirty duvets and crutches ets. Despite ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
