This letting agent was horrendous. The flat was filthy when entering and the said they had charged previous tenants £180 to clean as they had left it dirty. There was also small insects in kitchen and a cupboard full of dirty duvets and crutches ets. Despite calling on a regular basis I was told to purchase a tin of insect repellant for bugs. They were not in the least interested. The property manager was really rude on the telephone. On departure they retained some of my deposit for cleaning the flat........ I left it spotless. Not happy at all.