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Jun 19,2019
Jun 19,2019
8
people found
this helpful
this helpful
Over these past 3-4 years I have had to use TPOS twice, with complaints against a Property Management Company and later a Lettings Agent. Both occasions the Ombudsman review and investigation found in my favor. But however their award for compensation was paltry. Only a few hundred pounds, which I refused. Twice I declined their offer, took legal advice and won both counts, I was able to get "out of court" settlements for £2600 and £1850 using a solicitor.
I am now having to take further legal action against Purplebricks, this followed another complaint to TPOS, which was regarding the agent giving unauthorised consent to my tenants to terminate their tenancy, half-way through. Despite my rejection of their request 3 times!! Our contract was for a "fixed term" with no break clause, thanks to PBs mytenants left six months early.
TPOS offered me a derisory sum as compensation, although I lost over £4000 in rental income. The Ombudsman said that I could still pursue the former tenants via the courts for breach of contract. As the AST was between ourselves, not Purplebricks.
This I did via Small Claims MCOL, my claim was dimissed by the judge, owing to Purplebricks giving the tenant consent. This was seen as on my behalf.
So the Ombusdman were wrong, they have no idea. Their investigations take 6 months or more, they are far from fair, thorough or unbiased. Let's not forget who pays their salaries! The very parties they are investigating, through membership fees. It is a total sham, a window dressing excerise to fool the Public.
We urgently need a truly INDEPENDENT arbitration scheme. This lot are not fit fior the purpose. What's next a Police forced financed by the Mexican drug cartels???
I am now having to take further legal action against Purplebricks, this followed another complaint to TPOS, which was regarding the agent giving unauthorised consent to my tenants to terminate their tenancy, half-way through. Despite my rejection of their request 3 times!! Our contract was for a "fixed term" with no break clause, thanks to PBs mytenants left six months early.
TPOS offered me a derisory sum as compensation, although I lost over £4000 in rental income. The Ombudsman said that I could still pursue the former tenants via the courts for breach of contract. As the AST was between ourselves, not Purplebricks.
This I did via Small Claims MCOL, my claim was dimissed by the judge, owing to Purplebricks giving the tenant consent. This was seen as on my behalf.
So the Ombusdman were wrong, they have no idea. Their investigations take 6 months or more, they are far from fair, thorough or unbiased. Let's not forget who pays their salaries! The very parties they are investigating, through membership fees. It is a total sham, a window dressing excerise to fool the Public.
We urgently need a truly INDEPENDENT arbitration scheme. This lot are not fit fior the purpose. What's next a Police forced financed by the Mexican drug cartels???
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Opening Hours
Address
The Property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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Nov 28,2022
Nov 28,2022
3
people found
this helpful
this helpful
In a word, The Property Ombudsman (TPO) is corrupt.
Firstly, it operates like a tortoise. They kept delaying and delaying investigation of our complaint against a Hornsea-based letting agent. Was this to give the letting agent more time to respond to our complaint?
Secondly, when ...
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Oct 25,2021
Oct 25,2021
1
people found
this helpful
this helpful
It is not impartial and it does not matter how many evidences you sent, they still protect the agencies. Waste of time....
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May 21,2021
May 21,2021
2
people found
this helpful
this helpful
Avoid - contacting TPO will be a waste of time. Turning to this so-called "Ombudsman" for complaints against real estate agents is akin to asking the wolf to guard the sheep.
Ten months of constant chasing and providing written support for each and every point ...
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Jun 09,2020
Jun 09,2020
2
people found
this helpful
this helpful
If i could write 0 i would. What a waste of time. An impartial service that is funded y the establishments they judge. If you want a way to waste time appeal to them. However, it's best to seek help from citizens advice or your local ...
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“Underlying Culture of Concealment and Coercion - Free Fair and Impartial redress … !...”
May 01,2020
May 01,2020
3
people found
this helpful
this helpful
Underlying Culture of Concealment and Coercion - Free Fair and Impartial redress … !
It is my opinion The Property Ombudsman is not fit for purpose insofar as if a landlord has a complaint against an agent, where due diligence had not been shown and it is ...
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Jan 23,2020
Jan 23,2020
0
people found
this helpful
this helpful
The Property Ombudsman is listening my concern and problems with the property agent. I appreciate Hannah, Laura and her team to solve problem and the issues I faced and they explained me the steps....
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Jun 19,2019
Jun 19,2019
8
people found
this helpful
this helpful
Over these past 3-4 years I have had to use TPOS twice, with complaints against a Property Management Company and later a Lettings Agent. Both occasions the Ombudsman review and investigation found in my favor. But however their award for compensation was paltry. Only a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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