Nov 28,2022
Nov 28,2022
3
people found
this helpful
this helpful
In a word, The Property Ombudsman (TPO) is corrupt.
Firstly, it operates like a tortoise. They kept delaying and delaying investigation of our complaint against a Hornsea-based letting agent. Was this to give the letting agent more time to respond to our complaint?
Secondly, when the so-called 'independent' adjudicator sent her findings, they were all weighted in favour of the agent. She was completely biased against us, as the tenant, and in favour of the letting agent. Whatever we stated and substantiated with evidence she dismissed. In stark contrast, whatever the letting agent said was taken as gospel truth. The letting agent's evidence was based solely on the notes they recorded on their database, notes which were untruthful and misleading.
The TPO adjudicator dismissed the fact that Humberside Police had investigated the letting agent on our behalof in relation to our reporting harassment.
The TPO adjudicator even excused the proven fact that the letting agent had broken the law by failing to disclose the landlady's address upon our request. As far as the the TPO are concerned, letting agents are free to breach the law as lain out in The Landlord and Tenant Act 1990.
The TPO is completely, totally and utterly bent. The TPO is nothing more than window dressing to meet a legal requirement. They have found against the tenant and in favour of the letting agent even before you submit your complaint. This makes one wonder whether the TPO is receiving bribes from letting agents behind the scenes? The government needs to wake up and investigate the TPO, as it is not fulfilling its remit to protect tenants from abuse by letting agents.
I would advise tenants to not waste time dealing with the corrupt TPO and instead to take legal advice.
Firstly, it operates like a tortoise. They kept delaying and delaying investigation of our complaint against a Hornsea-based letting agent. Was this to give the letting agent more time to respond to our complaint?
Secondly, when the so-called 'independent' adjudicator sent her findings, they were all weighted in favour of the agent. She was completely biased against us, as the tenant, and in favour of the letting agent. Whatever we stated and substantiated with evidence she dismissed. In stark contrast, whatever the letting agent said was taken as gospel truth. The letting agent's evidence was based solely on the notes they recorded on their database, notes which were untruthful and misleading.
The TPO adjudicator dismissed the fact that Humberside Police had investigated the letting agent on our behalof in relation to our reporting harassment.
The TPO adjudicator even excused the proven fact that the letting agent had broken the law by failing to disclose the landlady's address upon our request. As far as the the TPO are concerned, letting agents are free to breach the law as lain out in The Landlord and Tenant Act 1990.
The TPO is completely, totally and utterly bent. The TPO is nothing more than window dressing to meet a legal requirement. They have found against the tenant and in favour of the letting agent even before you submit your complaint. This makes one wonder whether the TPO is receiving bribes from letting agents behind the scenes? The government needs to wake up and investigate the TPO, as it is not fulfilling its remit to protect tenants from abuse by letting agents.
I would advise tenants to not waste time dealing with the corrupt TPO and instead to take legal advice.
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Opening Hours
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The Property Ombudsman
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
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Oct 28,2024
Oct 28,2024
0
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An unethical, crooked organization funded by Estate Agents!
The organization has no interest in finding out the truth and ruling against the wrong, they are interested in ruling in favor of the agent always!
Sonia Estates in Kenton, Harrow decided my husband's sudden passing was ...
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Nov 28,2022
Nov 28,2022
3
people found
this helpful
this helpful
In a word, The Property Ombudsman (TPO) is corrupt.
Firstly, it operates like a tortoise. They kept delaying and delaying investigation of our complaint against a Hornsea-based letting agent. Was this to give the letting agent more time to respond to our complaint?
Secondly, when ...
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read full review
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Oct 25,2021
Oct 25,2021
1
people found
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It is not impartial and it does not matter how many evidences you sent, they still protect the agencies. Waste of time....
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May 21,2021
May 21,2021
2
people found
this helpful
this helpful
Avoid - contacting TPO will be a waste of time. Turning to this so-called "Ombudsman" for complaints against real estate agents is akin to asking the wolf to guard the sheep.
Ten months of constant chasing and providing written support for each and every point ...
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Jun 09,2020
Jun 09,2020
2
people found
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If i could write 0 i would. What a waste of time. An impartial service that is funded y the establishments they judge. If you want a way to waste time appeal to them. However, it's best to seek help from citizens advice or your local ...
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“Underlying Culture of Concealment and Coercion - Free Fair and Impartial redress … !...”
May 01,2020
May 01,2020
3
people found
this helpful
this helpful
Underlying Culture of Concealment and Coercion - Free Fair and Impartial redress … !
It is my opinion The Property Ombudsman is not fit for purpose insofar as if a landlord has a complaint against an agent, where due diligence had not been shown and it is ...
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Jan 23,2020
Jan 23,2020
0
people found
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The Property Ombudsman is listening my concern and problems with the property agent. I appreciate Hannah, Laura and her team to solve problem and the issues I faced and they explained me the steps....
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Jun 19,2019
Jun 19,2019
8
people found
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Over these past 3-4 years I have had to use TPOS twice, with complaints against a Property Management Company and later a Lettings Agent. Both occasions the Ombudsman review and investigation found in my favor. But however their award for compensation was paltry. Only a ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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