North Oxford Property Services
Oxford, OX2
1.5/5, 70 reviews
13% recommended
14% lettings valuation accuracy
18% lettings fee satisfaction

“Personally always had problems with the property dealt with very ......”

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Nov 03,2009
Minithumbup
By: 'm0'
Nov 03,2009
3 people found
this helpful
Personally always had problems with the property dealt with very quickly by NOPS and no difficulties in retrieving deposit.
Was this helpful? Yes
By: Debbie
Jul 29, 2014
Thank you for this feedback. We always appreciate hearing from our happy customers. They usually email or speak directly to us but it's great that you have shared your thoughts in public. Thank you!

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Opening Hours
Address

North Oxford Property Services
47 Walton Street
Oxford
Oxfordshire
OX2 6AD
01865 311745

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 14% 18% £394 £2,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 7 55 0 0 0 0 0 6
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Damp mouldy house, deposit nightmare, unhelpful service....”

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Nov 30,2020
Minithumbdown
By: 'Josh'
Nov 30,2020
0 people found
this helpful
Ridiculously damp house, made most of the tenants ill. Clothes wouldn't dry when hung up and were left with a stale smell on them. The old dehumidifier present in my bedroom should've been a sign of things to come, as well as the broken shelves ...
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“I've been through many many estate agents in my lifetime. ......”

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Nov 25,2020
Minithumbdown
By: 'Owen'
Nov 25,2020
0 people found
this helpful
I've been through many many estate agents in my lifetime. Of all of them, these are by far the worst. I thought the experience was below average already until they tried to charge me for my deposit. Things like £60 to change a light bulb, £300 for ...
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“The worst letting agent/ property manager eve......”

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Oct 27,2020
Minithumbdown
By: 'zel T'
Oct 27,2020
2 people found
this helpful
The worst letting agent/ property manager ever. We moved into a student house in Oxford in early October 2020 and since then we have been dealing with a half functioning house. Not only was furniture missing or broken when we moved in, NOPS have been unreasonable ...
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“Literally the worst agents EVERRRR. Bunch of ......”

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Sep 02,2020
Minithumbdown
By: 'Katherine'
Sep 02,2020
2 people found
this helpful
Literally the worst agents EVERRRR. Bunch of crooks constantly maniupilating you for payments after payments while providing less than average service. In fact the poorest service ever...
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“First off I'd like to point out that the majo......”

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Jun 30,2020
Minithumbdown
By: 'Ben'
Jun 30,2020
0 people found
this helpful
First off I'd like to point out that the majority of this review will be directed at the rent guru who work in partnership with NOPS who I found to be worse than NOPS themselves, hence only 2 stars. What limited communication I did have with ...
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“Yet another negative review for NOPS. I shoul......”

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Oct 07,2019
Minithumbdown
By: 'Nelson'
Oct 07,2019
3 people found
this helpful
Yet another negative review for NOPS. I should have read the reviews before renting from them, but given the time of year -sep- there were very few agency options left on the market (The real reviews ). When I moved to the flat, it had a ...
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By: Leila
Sep 19, 2020
View all comments (1)
I should have read the comments as well... there were not a lot of options left so I had to deal with them. I visited beforehand a flat. When I was about to pay they told me it was not available anymore but another one in the same building was available. And here I am in a old and dirty place when the other was renovated. The word? I am paying 50£ more than the other one for a flat in very poor condition... ...

“This is not a reputable company at all , in m......”

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Sep 12,2019
Minithumbdown
By: 'Susan Fourie'
Sep 12,2019
1 people found
this helpful
This is not a reputable company at all , in my opinion. Although the house that was rented for my son plus 3 other students was OK, it was not professionally cleaned when they arrived yet they wanted to charge for professional cleaners once the lease was ...
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“AWFUL! Avoid at all costs!...”

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Aug 20,2019
Minithumbdown
By: 'Lilly'
Aug 20,2019
0 people found
this helpful
AWFUL! I have put a number of complaints in about the property I am renting which is far to small and way over priced! For them to put off ever coming to fix the issues I have raised! I rarely get 24 hours notice of when ...
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“AVOID AT ALL COST...”

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Aug 07,2019
Minithumbdown
By: 'Vulcania Aubergine'
Aug 07,2019
3 people found
this helpful
After a year of renting with NOPS, there are too many individual instances of frustration for me to fit into this Google Review. The gist is: NOPS exploits the oligopolized structure and lack of accomodation on the Oxford Student letting market by renting out low-quality ...
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“Con Artists...”

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Dec 11,2018
Minithumbdown
By: 'Student tenant'
Dec 11,2018
9 people found
this helpful
These people enjoy the exploitation of ill-informed student tenants, which turns out to be their shiny business model in an oligopoly. They will rinse and charge you extremely disproportionate fees where they can, particularly on insignificant and nuanced issues allowing them to keep students in ...
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Comment on agent fees
Bad, dispraportionate costs.
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“NOPS = HELL MONGERS...”

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Sep 17,2018
Minithumbdown
By: 'Down with nops'
Sep 17,2018
13 people found
this helpful
Where to begin. I rented from these con artists for three years, and only stayed with them because I was too poor to afford the fees to put down on another place and was able to transfer my deposit from one flat to another. They ...
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Comment on agent fees
All a rip off
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“Please DO NOT USE NOPs...”

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Sep 13,2018
Minithumbdown
By: 'Claire'
Sep 13,2018
13 people found
this helpful
We used NOPs to rent a property in Jericho last year. They were generally unhelpful, disorganised and unprofessional. When we complained about various maintenance issues, they often would ignore our emails or when they did respond it would take weeks, even months, to get the ...
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Comment on agent fees
Extortionate
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“Appalling experience...”

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Jun 25,2018
Minithumbdown
By: 'A tenant'
Jun 25,2018
15 people found
this helpful
Shortly after moving in, we realised that there were RATS in the house (located near Abingdon Road). After one extenuating month the property manager and the landlord finally decided to move some of the kitchen furniture, revealing a large crack in the floor from where ...
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Comment on agent fees
Nasty contract termination fee
Was this helpful? Yes
By: a tenant
Sep 02, 2018
View all comments (1)
There are rats holes in the flat when I moved in, and I complaint to them for eight times, they do not take any actions to deal with it. ...

“Clean, modern apartment...”

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Mar 19,2018
Minithumbup
By: 'Sarah'
Mar 19,2018
5 people found
this helpful
We stayed in one of the apartments close to the city centre and were very pleased with accommodation and services. A modern, clean apartment. Pretty good customer service, no better or worse than the other letting agents we've dealt with. While we stayed there was ...
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“Rude, arrogant and condescending rip off merchants. They tried to ......”

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Jan 03,2018
Minithumbdown
By: 'Got our deposit back'
Jan 03,2018
20 people found
this helpful
Rude, arrogant and condescending rip off merchants. They tried to charge an extremely over inflated cleaning bill from Colleen the cleaner. 23 hours to clean a house. When I questioned the time and asked for a breakdown she said we do move the chairs. We got ...
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Comment on agent fees
Extortionate
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“Crooks. Moved into a disgusting house which they dared claim ......”

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Oct 23,2017
Minithumbdown
By: 'student victim'
Oct 23,2017
20 people found
this helpful
Crooks. Moved into a disgusting house which they dared claim had been cleaned. Washing machine was already broken and yet they charged us for it. Make sure you read the tenancy agreement fully and see how shady it is before you sign. For example, if ...
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“Never use this bunch of cowboys - they lie they ......”

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Oct 12,2017
Minithumbdown
By: 'V Mill'
Oct 12,2017
20 people found
this helpful
Never use this bunch of cowboys - they lie they cheat and they do NOT return deposits! They let sub standard property and then have the cheek to demand money for cleaning - £300??? When 3 students had cleaned the property - they are a bunch of ...
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Comment on agent fees
Do NOT rent a property from them - simple they are cheats and liars.
Was this helpful? Yes

“NOPS has been the least professional and most unethical rental ......”

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Sep 27,2017
Minithumbdown
By: 'Cheated in Oxford'
Sep 27,2017
21 people found
this helpful
NOPS has been the least professional and most unethical rental company we have ever interacted with. There with problems while we were in the unit (including unaddressed excessive mold) as well as while trying to get our deposit back. Avoid at all costs....
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“We have been renting a student property with NOPS for ......”

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Sep 20,2017
Minithumbup
By: 'helen parent od student at oxford'
Sep 20,2017
3 people found
this helpful
We have been renting a student property with NOPS for my daughter and her two friends, Hannah George, has always been really helpful and quick to respond to any questions, it's very precieus for Foreigner ....
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Comment on agent fees
it's correct
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“NOPS is an incredibly scammy company. They have a dodgy ......”

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Sep 14,2017
Minithumbdown
By: 'Aidan'
Sep 14,2017
19 people found
this helpful
NOPS is an incredibly scammy company. They have a dodgy connection with a local cleaning company and will try and charge you a £600 'cleaning fee' even after professional cleaning has been done at the end of a tenancy. When reporting a creaky and clearly broken ...
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“The absolute worst. Some things:- They mistyped four out ......”

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Sep 13,2017
Minithumbdown
By: 'Betteredge'
Sep 13,2017
18 people found
this helpful
The absolute worst. Some things: - They mistyped four out of five of our email addresses when sending out the tenancy paperwork, so once we figured this out we had to scramble to get everything ready in the final few days before the tenancy started. (...
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Comment on agent fees
Bad. See above: the fee for sending a checkout report to the landlord was subtracted from our deposit.
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“Mould ridden, damp and electrically unsafe house. NOPS response was ......”

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Sep 02,2017
Minithumbdown
By: 'Dr Smith'
Sep 02,2017
17 people found
this helpful
Mould ridden, damp and electrically unsafe house. NOPS response was to blame student lifestyle.....even prior to tenancy. Poor quality standard at huge cost. Constant requests for rectification of issues were poorly dealt with or ignored. A very expensive lesson learned!...
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“NO STARS IS NOT AN OPTIONNOPS are a Dreadful Company. ......”

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Aug 15,2017
Minithumbdown
By: 'Parent of Student'
Aug 15,2017
21 people found
this helpful
NO STARS IS NOT AN OPTION NOPS are a Dreadful Company. Handed over keys to my daughter's shared house with ongoing works and electrical wires sticking out of wall by her bed. They couldn't care less if she had been electrocuted! Fire door had recently ...
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Comment on agent fees
Very expensive
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“I have been very impressed with the way I have ......”

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May 24,2017
Minithumbup
By: 'Anthony Lamb'
May 24,2017
3 people found
this helpful
I have been very impressed with the way I have been kept informed and updated whilst repairs and restoration work have been done to my property following a plumbing leak from a property above. At all times the staff, particularly Samantha Phipps, have been courteous ...
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Comment on agent fees
Had I been a tougher negotiator I might have been able to get a better deal for my fees, but I feel I have been getting my money's worth.
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“Students are vulnerable bunch when it comes to letting, and ......”

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Mar 20,2017
Minithumbdown
By: 'EC'
Mar 20,2017
22 people found
this helpful
Students are vulnerable bunch when it comes to letting, and NOPs takes full and horrifying advantage of that. They have a series of completely illogical rules, such as all tenants moving in must be present when the contract is being signed. Have you ever tried ...
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Comment on agent fees
Students should not have to pay agents fees
Was this helpful? Yes
By: Georgina
Mar 21, 2017
View all comments (1)
Thank you for your review. All tenants must be present when a change of tenancy takes place, which is clearly stated in your agreement. Many agencies don't have a break clause and you are tied in for the duration of the tenancy, we allow you to leave but there are rules in place to make the process as risk free as possible. Hannah was abiding by these rules and merely relaying them to you and your group. The contract clearly displays that tenants cannot leave without 7 months left on the tenancy ...

“We have been renting a student property with NOPS for ......”

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Mar 20,2017
Minithumbup
By: 'Anonymous'
Mar 20,2017
5 people found
this helpful
We have been renting a student property with NOPS for the past three years in Oxford. The team, in particular Lu Bowler and Samantha Phipps, have always been really helpful and quick to respond to any problems within the property. Maintenance work is always completed ...
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Comment on agent fees
Quite expensive - rent is high everywhere at the moment, but fees for re-signing (every single year) finding yourself locked out and even checking out of a property are very high!
Was this helpful? Yes
By: Georgina
Mar 21, 2017
View all comments (1)
We thank you for your lovely review, Samantha and Lu have been informed of your nice comments. Unfortunately many rents are dictated by the market (as you have pointed out) or requests from the landlord. Our fees are very competitive, lower than many other agents in Oxford. I will definitely pass these comments onto our Director so that they can be discussed. Kind regards, NOPS ...

“This is the worst agent ever PLEASE KEEP AWAY FROM ......”

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Mar 01,2017
Minithumbdown
By: 'PARENT'
Mar 01,2017
18 people found
this helpful
This is the worst agent ever PLEASE KEEP AWAY FROM THEM AND THEIR TERRIBLE SUBSTANDARD ACCOMMODATION . Do not let your kids rent through them ....
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Comment on agent fees
BAD
Was this helpful? Yes
By: Georgina
Mar 21, 2017
View all comments (1)
We are sorry to see that you have had a bad experience with NOPS. Please can you give more details as to why? It would also help us if we could know which property your child is associated with so that we can investigate the matter. Kind regards, NOPS ...

“Firstly, when I phoned NOPS to arrange the house viewings, ......”

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Feb 16,2017
Minithumbdown
By: 'Jennifer'
Feb 16,2017
16 people found
this helpful
Firstly, when I phoned NOPS to arrange the house viewings, they were incredibly rude and unhelpful. When we actually viewed the properties, they were disgusting, cold and dark and didn't look anything like the photos on the website. The estate agent who showed us around ...
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Comment on agent fees
Bad
Was this helpful? Yes
By: Georgina
Mar 21, 2017
View all comments (2)
We are sorry to hear that your viewing was unsuccessful. We value all tenants equally and we are surprised to hear this. We apologise that the employee showing you the properties wasn't able to fully answer your queries. Sometimes we rely on other departments to conduct viewings, this may have been the case in your situation. Please can you elaborate on who conducted the viewings and where you visited? This will help us improve for future viewings. Kind regards, NOPS ...

“Terrible. Miscommunication, or a lack of even trying to communicate ......”

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Jan 27,2017
Minithumbdown
By: 'ForShame'
Jan 27,2017
17 people found
this helpful
Terrible. Miscommunication, or a lack of even trying to communicate properly. We had a lot of situations where the head tenant was told different things than the rest of us, which led to many frustrating moments. We were told we were fine to move in, ...
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Comment on agent fees
We only had to do the admin fees. I'd avoid putting any money into anything they do. I'm genuinely sad that they continue to exist.
Was this helpful? Yes
By: ForShame
Jul 22, 2017
View all comments (2)
NOPS responded to this review within days of failing to do a very similar thing to another group of students. Luckily, they mentioned my case and NOPS dropped it because they know they wouldn't be able to get away with it. If you would like help on improving things, you can work on your lack of information and misinformation, inefficient procedural process, lack of / ineffective communication, untimely communication (unreasonable notice), attitude problem and poor, unhelpful customer service. ...

“This agency is awful, a complete waste of time! The ......”

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Jan 27,2017
Minithumbdown
By: 'Mariana Conceicao'
Jan 27,2017
11 people found
this helpful
This agency is awful, a complete waste of time! The person that dealt with with us was not professional at all and wasted our time with incomplete information about the house renting status. I do not recommend this agency to someone that wants to find ...
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Was this helpful? Yes
By: Georgina
Mar 21, 2017
View all comments (1)
We are sorry to see that your viewings were unsuccessful. We strive on having a professional attitude towards potential tenants. Please can you elaborate on which properties you viewed and who it was with? We are always happy to hear how we can improve. Please accept my apology, as we sometimes are short staffed and require other departments to help with the viewings. Kind regards, NOPS ...

Tenant Fees

Holding Deposit (per tenancy)

1 weeks rent

Last updated on 04/06/2019, 2:49 PM by Buddy Swailes

Tenancy Deposit

5 Weeks Rent

Last updated on 04/06/2019, 2:55 PM by Buddy Swailes

Lost Keys

Lost Key Replacement or Change of Lock or Locks

Last updated on 04/06/2019, 2:56 PM by Buddy Swailes

Early Termination

Early Termination Charge For Vacating Tenant £50.00 inc VAT

Last updated on 04/06/2019, 2:54 PM by Buddy Swailes

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by North Oxford Property Services, Oxford OX2 6AD


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