100% lettings valuation accuracy
83% lettings fee satisfaction
Oct 11,2018
Oct 11,2018
3
people found
this helpful
this helpful
Possibly the worst renting experience I have had until now.
D.R.M., how do I loathe thee? Let me count the ways:
-Move-in date and no one shows up. After half an hour I call and they clearly have no idea who I am or what I'm talking about. The agent who was supposed to bring us the keys is on holiday.
-3 Pieces of furniture had to be replaced within our first week because either they didn't check the property when the previous tenant left or they didn't care. We had to assemble the Ikea furniture, because apparently we became part-time employees of this scam when we signed the lease.
-A month into the tenancy I find out I am liable to pay for stair cleaning services, thanks to an invoice I receive as a letter. No one from the agency thought that was something they needed to inform me of.
-The property came with ONE source of heating, a heater in the living room that looked like it had witnessed the birth of Jesus. Within the first two months it died. Now, Important: The property was listed as having gas heating. One of the things I look for when I rent is gas heating because I am not a millionaire. Well, landlords decide they wanna cap the gas and change to an electric heater because they are cheap as hell. I spend about a week explaining to the agent that electric heating is gonna triple my bills. I work with energy. I know what I am talking about. Yet, * decides to be condescending and patronising and mansplain my own job to me. Apparently I am wrong despite LITERALLY WORKING IN THE ENERGY SECTOR.
They ignore me and install the Godforsaken leccy heater. I accumulated a debt of 500 pounds and later another of 300 that 3 months after moving out I am still paying off.
-BONUS: The dude they send to install the heater smears oil all over the carpet which I am charged for at the end of my tenancy.
-Shower had to be replaced within the first month. Fried and melted inside since before we moved in.
-The flush does not work. I tell them. Plumber takes a look at the water tank and has a stroke laughing because the tank is literally just A LARGE PLASTIC BASIN. I wish I was making this up. Plumber says everything is so old that he would have to replace the entire bathroom to make the flush work. * says that is not happening. I spend 14 months having to dump water buckets in the toilet bowl every time we use it. At the end of the tenancy, the human typo that is * has the gall to scold me for not saying the flush is broken, despite the 3828296 e-mails we sent back and forth discussing it.
-At the end of the tenancy I get a random message one evening saying they are showing the property to people the next day. Not even 24h notice, not even asking, just informing. Which is illegal.
-For one of the viewings they send an 18 yo on his first day who LEFT THE GAS ON THE HOB RUNNING. I found out 9h later.
-I needed to vacuum for the end of tenancy cleaning and the hoover dies. I had to call 4 times before someone finally told me I could borrow one from the office. First time someone acted like I had asked for diamonds, next two times I am told to go around the building asking to borrow one. What the hell is that?
-After *-the wet toilet roll he is-does the end of tenancy check, he sends me an e-mail scolding me like he thinks I am his 10 yo daughter for not reporting a bunch of stuff, half of which I did report and half of which I didn't even know sas broken.
-After 4 billion years they decide to reply to my deposit request and they send me a bunch of bizarre pictures of the flat claiming we didn't clean well enough and they had to hire someone. One is just the living room, taken as if someone had stood up on a chair to take it. Okay? Another is a stain that was there before we moved in. In fact most of the stuff they gave me shit for had been there since probably 1975. Another pic is the iron, on a shelf in the cupboard. These pictures will some day win then a spot in the Portrait Gallery.
-And yeah, they did charge me the 60 bloody quid.
Avoid these highway robbers. Avoid * at all costs.
D.R.M., how do I loathe thee? Let me count the ways:
-Move-in date and no one shows up. After half an hour I call and they clearly have no idea who I am or what I'm talking about. The agent who was supposed to bring us the keys is on holiday.
-3 Pieces of furniture had to be replaced within our first week because either they didn't check the property when the previous tenant left or they didn't care. We had to assemble the Ikea furniture, because apparently we became part-time employees of this scam when we signed the lease.
-A month into the tenancy I find out I am liable to pay for stair cleaning services, thanks to an invoice I receive as a letter. No one from the agency thought that was something they needed to inform me of.
-The property came with ONE source of heating, a heater in the living room that looked like it had witnessed the birth of Jesus. Within the first two months it died. Now, Important: The property was listed as having gas heating. One of the things I look for when I rent is gas heating because I am not a millionaire. Well, landlords decide they wanna cap the gas and change to an electric heater because they are cheap as hell. I spend about a week explaining to the agent that electric heating is gonna triple my bills. I work with energy. I know what I am talking about. Yet, * decides to be condescending and patronising and mansplain my own job to me. Apparently I am wrong despite LITERALLY WORKING IN THE ENERGY SECTOR.
They ignore me and install the Godforsaken leccy heater. I accumulated a debt of 500 pounds and later another of 300 that 3 months after moving out I am still paying off.
-BONUS: The dude they send to install the heater smears oil all over the carpet which I am charged for at the end of my tenancy.
-Shower had to be replaced within the first month. Fried and melted inside since before we moved in.
-The flush does not work. I tell them. Plumber takes a look at the water tank and has a stroke laughing because the tank is literally just A LARGE PLASTIC BASIN. I wish I was making this up. Plumber says everything is so old that he would have to replace the entire bathroom to make the flush work. * says that is not happening. I spend 14 months having to dump water buckets in the toilet bowl every time we use it. At the end of the tenancy, the human typo that is * has the gall to scold me for not saying the flush is broken, despite the 3828296 e-mails we sent back and forth discussing it.
-At the end of the tenancy I get a random message one evening saying they are showing the property to people the next day. Not even 24h notice, not even asking, just informing. Which is illegal.
-For one of the viewings they send an 18 yo on his first day who LEFT THE GAS ON THE HOB RUNNING. I found out 9h later.
-I needed to vacuum for the end of tenancy cleaning and the hoover dies. I had to call 4 times before someone finally told me I could borrow one from the office. First time someone acted like I had asked for diamonds, next two times I am told to go around the building asking to borrow one. What the hell is that?
-After *-the wet toilet roll he is-does the end of tenancy check, he sends me an e-mail scolding me like he thinks I am his 10 yo daughter for not reporting a bunch of stuff, half of which I did report and half of which I didn't even know sas broken.
-After 4 billion years they decide to reply to my deposit request and they send me a bunch of bizarre pictures of the flat claiming we didn't clean well enough and they had to hire someone. One is just the living room, taken as if someone had stood up on a chair to take it. Okay? Another is a stain that was there before we moved in. In fact most of the stuff they gave me shit for had been there since probably 1975. Another pic is the iron, on a shelf in the cupboard. These pictures will some day win then a spot in the Portrait Gallery.
-And yeah, they did charge me the 60 bloody quid.
Avoid these highway robbers. Avoid * at all costs.
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May 21, 2019
We are disappointed to hear about your experience with us, we have a very different version of events from what you have written and if you would like to discuss this in more detail please contact our office on 0131 466 4661. Thank you.
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Latest Reviews
20th Apr 2023
reviewed by 'Bruce Maguire'
18th Apr 2023
reviewed by 'Carol'
7th Dec 2022
reviewed by 'Ciaran'
23rd Mar 2022
reviewed by 'Sam'
19th Nov 2021
reviewed by 'Malcolm Aldcroft'
Opening Hours
Address
DRM Residential Property Letting and Management
1a-3 Comiston Place
Edinburgh
City of Edinburgh
EH10 6AF
0131 4664661
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 83% | £525 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 16 | 11 | 0 | 0 | 0 | 0 | 0 | 1 |
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Jul 28,2023
Jul 28,2023
0
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I am glad to rent a property through DRM Residential Property Letting and Management. All staffs are friendly and helpful. If you encounter any issues, they will assist as soon as they can. Our property manager Rhian always goes extra to deal with landlord to ...
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Apr 20,2023
Apr 20,2023
0
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DRM Residential has managed my flat in Edinburgh for the last two years and I've been very pleased with their service throughout. As I live abroad and rarely visit it makes a real difference to have a company I can fully rely on. My agent ...
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Apr 18,2023
Apr 18,2023
0
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We have been using DRM for over 12 years to let out our properties. They are a great company to deal with, all queries are dealt with & any issues sorted out very quickly. The staff are very knowledgable & friendly, especially Pete & Adam. Thank you everyone....
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Dec 07,2022
Dec 07,2022
0
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DRM were very professional and easy to deal with as a tenant. Support was excellent during the application process, the tenancy, and when leaving the property. Repairs were made quickly when required...
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Mar 23,2022
Mar 23,2022
0
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DRM Residential have always been prompt in resolving issues with the property and made sure we are well informed of all developments. Even when I needed a new mattress, the delivery was sorted and processed within a week. I highly recommend DRM Residential as a ...
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Nov 19,2021
Nov 19,2021
0
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We have had four years of excellent experience with DRM. They have always been efficient, courteous & on time with their remittances....
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Oct 15,2021
Oct 15,2021
2
people found
this helpful
this helpful
DRM residential caused me and my housemates hell pretty much the entire year.
We firstly arrived to a dirty flat that had clearly not been cleaned well, with all the dishes covered in grime. Trying to resolve problems with them was a nightmare as they ...
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May 10,2021
May 10,2021
0
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this helpful
Really happy with my experience renting a flat with DRM. I found Peter approachable, professional and responsive, repairs and maintenance were taken care of promptly. I would recommend!...
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May 07,2021
May 07,2021
0
people found
this helpful
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Really happy with my experience renting a flat with DRM. I found Peter approachable, professional and responsive, repairs and maintenance were taken care of promptly. I would recommend!...
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Apr 13,2021
Apr 13,2021
0
people found
this helpful
this helpful
Excellent landlords. Quick and thorough responses to emails. They expediently responded to requests and handled any issues with the flat. I have no issues or complaints....
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Feb 08,2021
Feb 08,2021
0
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I have been in a property managed by DRM and my experience have been amazing. My agent, Peter Shepherd always have answered all of my questions and problem fast and kindly. I enjoyed an a positive experience with them and i would recommend them for ...
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Nov 18,2020
Nov 18,2020
0
people found
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As I first time landlord, I decided to trust DRM Residential. They were local, offering an introductory rate and from all I could then learn from internet research, they were respected.
I'm risk adverse, and frankly, as an inexperienced (temporary) landlord had everything to learn. ...
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Nov 19, 2020
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(1)
Thank you, Suzanne! ...
Nov 18,2020
Nov 18,2020
1
people found
this helpful
this helpful
We have been using DRM's services to let out our flats for more than 10 years. They are a very friendly, professional & extremely helpful company. All staff are really nice to deal with, we mainly deal with Adam and Josh, they both reply to any telephone ...
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Nov 19, 2020
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Hi Carol, thank you for your lovely review, it is a pleasure to work with you! ...
Nov 17,2020
Nov 17,2020
1
people found
this helpful
this helpful
DRM have managed all of my families properties in Edinburgh over the last 20 years with total professionalism. They have always managed to rent our properties with very few vacant periods. I would like to thank everyone at DRM for all their hard work and support, ...
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Nov 23, 2020
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(1)
Thank you for the review, David. It has been a pleasure looking after your properties over the years. ...
Nov 17,2020
Nov 17,2020
1
people found
this helpful
this helpful
Super helpful, professional and approachable throughout. I’d definitely recommend DRM residential.
Took the time to listen to what I was looking for and went above and beyond to assist....
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Nov 05,2020
Nov 05,2020
1
people found
this helpful
this helpful
I have been a client of DRM for more than 2 years & have found them to be efficient, courteous &
always helpful....
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Nov 09, 2020
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Thank you, Malcolm! It's a pleasure to work with you. ...
Oct 29,2020
Oct 29,2020
1
people found
this helpful
this helpful
D.R.M have always been there for us over the last 10yrs.
Adam especially has always listened to us if we have had any concerns and they have always been dealt with very professionally....
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Oct 29, 2020
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Hi Kim, thank you so much for the lovely review. You have been a pleasure to deal with over the past 10 years as tenants and we hope you stay with us for a long time to come. Many thanks, from the DRM team. ...
Oct 16,2020
Oct 16,2020
1
people found
this helpful
this helpful
I have used DRM for about 20 years, and they have been absolutely exceptional in so many ways. The staff are always courteous, friendly, and helpful, and their service is worth every penny...
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Oct 19, 2020
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(1)
Thanks a lot for this review Sara! ...
Nov 04,2019
Nov 04,2019
2
people found
this helpful
this helpful
As a landlord I have found DRM has been an energetic and enthusiastic manager, I work with others, DRM has a personal touch which is missing in many.
There is presumption that active management is unwanted, it works both for the tenant and landlord. Expectation ...
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Apr 29,2019
Apr 29,2019
1
people found
this helpful
this helpful
James and Adam have always been very good support for the all duration our lease. Very reactive and answering quick to email, all you need from your agent....
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May 21, 2019
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(1)
Hello Yann, thank you from all of the team at DRM for giving us a 5 star review, we strive to offer a great service and really appreciate your feedback. Thanks again! ...
Apr 05,2019
Apr 05,2019
1
people found
this helpful
this helpful
This has been the most stressful time for our family with DRM. Firstly, we moved in with repairs needing done and still the case 3 months later. They carried out an unauthorised inspection, shortly after giving us notice to leave because the landlady is selling property. ...
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May 21, 2019
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(1)
We are sorry to hear you have been unhappy with our service however we feel some of your comments are very unfair and others are not true at all. The owner decided to sell the property during your stay which was unfortunate but this could not be predicted by us therefore the information we gave you was accurate at the time. The owner may not have decided to sell the property if there had not been so many issues with your tenancy, some of which are still unresolved even after you vacated the prop ...
Nov 06,2018
Nov 06,2018
3
people found
this helpful
this helpful
My viewing of the flat went well and the flat I was renting was very nice. That's about all the positives.
The move in date was changed after we agreed I would rent the flat from a fixed date to two weeks later as there ...
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Comment on agent fees
Bad.
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May 21, 2019
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We are disappointed to hear your comments about our company however we do not agree with them. The results from the adjudication process carried out by Safe Deposit Scotland went in your landlord's favour and this was a result of the evidence provided to them by us during the claim process which clearly proved the claim was justified and accurate. We do not charge illegal fees, as members of ARLA we have to abide by a strict code of practice and part of doing that is to operate within the law. ...
Oct 11,2018
Oct 11,2018
3
people found
this helpful
this helpful
Possibly the worst renting experience I have had until now.
D.R.M., how do I loathe thee? Let me count the ways:
-Move-in date and no one shows up. After half an hour I call and they clearly have no idea who I am ...
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May 21, 2019
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(1)
We are disappointed to hear about your experience with us, we have a very different version of events from what you have written and if you would like to discuss this in more detail please contact our office on 0131 466 4661. Thank you. ...
Jun 09,2017
Jun 09,2017
3
people found
this helpful
this helpful
From the day my wife and I met Adam 2 years ago till the date we left i.e. 3 weeks ago, we could not have asked for a more understanding personality to support us. fantastic because of this Adam's patient attitude to our every query and ...
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Comment on agent fees
Good
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May 21, 2019
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Hi Jason, thank you from all of the team at DRM for giving us a 5 star review, we strive to offer a great service and really appreciate your feedback. Thanks again! ...
Jul 21,2016
Jul 21,2016
3
people found
this helpful
this helpful
Can't fault DRM residential. All the staff are really friendly and helpful. If anything went wrong it was usually fixed within 24 hours, sometimes the same day. any of the contractors that were sent out were professional and courteous. I would definitely recommend going through these ...
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May 21, 2019
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Hello Fay, thank you from all of the team at DRM for giving us a 5 star review, we strive to offer a great service and really appreciate your feedback. Thanks again! ...
May 19,2016
May 19,2016
3
people found
this helpful
this helpful
We used DRM Residential to rent a flat and their service has been exceptional. They made the whole process extremely easy by letting us know what is happening, helping us setting up the internet before our moving date so we can don't have any delays, ...
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Comment on agent fees
Good
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May 21, 2019
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Thank you from all of the team at DRM for giving us a 5 star review, we strive to offer a great service and really appreciate your feedback. Thanks again! ...
May 18,2016
May 18,2016
3
people found
this helpful
this helpful
Excellent service. Very friendly and nothing is a problem. Prompt at responding to e mails and always returns calls.
Detailed walk through when keys handed over.
I would use in the future....
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May 21, 2019
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Thank you from all of the team at DRM for giving us a 5 star review, we strive to offer a great service and really appreciate your feedback. DRM ...
Apr 07,2016
Apr 07,2016
4
people found
this helpful
this helpful
You're told you must be in full time employment to rent a property from them in the first place, then they offer absolutely no provisions for those who find it difficult taking time off work. No evening viewings and no weekend viewings, which is poor ...
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Oct 04,2015
Oct 04,2015
3
people found
this helpful
this helpful
I was a tennant in a DRM property for two years while I was a student. When initally moving into the flat I delt mainly with Pete who was helpful and friendly and at first I had a good impression of them. Over the two ...
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Apr 09, 2018
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They are a very dishonest agency. The time taken to repair things was appalling over the 2 years. At the end of the tenancy they used some old cupboard doors that were from before our tenancy and stored in a garage and fixed them in the kitchen and tried to say we had damaged the doors. This failed with the adjudicator because I had photographic evidence that the doors were in perfect condition the day we left from both my own photos and from the photos from the cleaning company. Their dishonest ...
Jul 23,2015
Jul 23,2015
1
people found
this helpful
this helpful
No issues viewing the property, the agent was perfectly polite and helpful. Issues began when my wife and I began inquiring about the application process.
The £1000 deposit was requested on faith. On asking if we could have a simple e-mail guaranteeing us that we would ...
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Comment on agent fees
Although we tried, we could not get this far.
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