0% lettings valuation accuracy
99% lettings fee satisfaction
Sep 17,2018
Sep 17,2018
4
people found
this helpful
this helpful
1. Extremely unprofessional and disorganised finance team
I can't emphasise this enough: the finance team is absolutely, horribly disorganised and unprofessional.
- I was sent an incorrect late rent demand on the day I moved out, even though I already paid a week ago. What's funnier is that the amount they said I owe is different from the amount I was supposed to pay.
- I was sent the wrong check-out inventory report, after moving out. It's not just the wrong name, but also the wrong property all the way across Hyde Park in Paddington!
- A rent refund I was due was not refunded until 3 weeks after I moved out. I had to pester the Admin and Finance team to get the refund.
- The refund was less than the one I was due, because of a water charge which I was NOT invoiced for.
- Even when I agreed to pay for the water charge, I was still due some small amount of money, which Olga, the finance manager, completely ignored.
- The sums she calculated DO NOT add up, and I wasn't shown the calculation before receiving the incorrect refund.
- I emailed the finance team / Olga with the sole purpose of receiving the correct amount of refund. Yet I get the response of "I will be appreciated for your patience during the communications". How cocky is this?! I have never dealt with such ungrateful and inefficient people.
- Also the team is not fluent in English. Emails have grammar inaccuracies. A plain sign of unprofessional service.
TL;DR the finance team lacks basic numeracy skills and politeness towards a client. Please employ someone else to manage the finances!!!!
2. Properties are not well taken care of
The property is riddled with problems, most prominently water leakage. The maintenance team was eager to investigate and fix the leakage. However when part of the bathroom gave way and broke, resulting an approx.15cm diameter hole in the wall, the team just decided to cover the hole up with a panel. That to me shows that they are not committed to fixing root problem of the properties they manage. NOTE: this only applies in Grenbeck Court in Earls Court.
Furthermore, when I moved in, the property was not professionally cleaned despite the contract stated the agent/ landlord would pay for the cleaning. I had to send photos of how extremely dusty it was to make sure the property was cleaned. As it turned out, the professional cleaning was done at the same time (?!) as maintenance works were carried out. I was told this when the cleaner came over the second time. This shows how disorganised and illogical their processes are.
In summary, I will NEVER rent any properties managed or advertised by PVL and would never recommend them to anyone. They are a waste of time and money!
I can't emphasise this enough: the finance team is absolutely, horribly disorganised and unprofessional.
- I was sent an incorrect late rent demand on the day I moved out, even though I already paid a week ago. What's funnier is that the amount they said I owe is different from the amount I was supposed to pay.
- I was sent the wrong check-out inventory report, after moving out. It's not just the wrong name, but also the wrong property all the way across Hyde Park in Paddington!
- A rent refund I was due was not refunded until 3 weeks after I moved out. I had to pester the Admin and Finance team to get the refund.
- The refund was less than the one I was due, because of a water charge which I was NOT invoiced for.
- Even when I agreed to pay for the water charge, I was still due some small amount of money, which Olga, the finance manager, completely ignored.
- The sums she calculated DO NOT add up, and I wasn't shown the calculation before receiving the incorrect refund.
- I emailed the finance team / Olga with the sole purpose of receiving the correct amount of refund. Yet I get the response of "I will be appreciated for your patience during the communications". How cocky is this?! I have never dealt with such ungrateful and inefficient people.
- Also the team is not fluent in English. Emails have grammar inaccuracies. A plain sign of unprofessional service.
TL;DR the finance team lacks basic numeracy skills and politeness towards a client. Please employ someone else to manage the finances!!!!
2. Properties are not well taken care of
The property is riddled with problems, most prominently water leakage. The maintenance team was eager to investigate and fix the leakage. However when part of the bathroom gave way and broke, resulting an approx.15cm diameter hole in the wall, the team just decided to cover the hole up with a panel. That to me shows that they are not committed to fixing root problem of the properties they manage. NOTE: this only applies in Grenbeck Court in Earls Court.
Furthermore, when I moved in, the property was not professionally cleaned despite the contract stated the agent/ landlord would pay for the cleaning. I had to send photos of how extremely dusty it was to make sure the property was cleaned. As it turned out, the professional cleaning was done at the same time (?!) as maintenance works were carried out. I was told this when the cleaner came over the second time. This shows how disorganised and illogical their processes are.
In summary, I will NEVER rent any properties managed or advertised by PVL and would never recommend them to anyone. They are a waste of time and money!
Comment on agent fees
Overpriced
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Latest Reviews
25th Nov 2022
reviewed by 'Patrick'
19th Jul 2022
reviewed by 'Hannah'
4th Feb 2021
reviewed by 'M Prince'
23rd Jul 2020
reviewed by 'Aditya'
12th Jun 2019
reviewed by 'David'
21st Jan 2019
reviewed by 'James'
Opening Hours
Address
PVL Properties Ltd
1 Clarendon Road
London
Greater London
W11 4JA
020 7036 6170
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £1,000 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 15 | 4 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- SW5
- Earl's Court
- W2
- Bayswater
- W2
- Paddington
- W1W
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 25,2022
Nov 25,2022
0
people found
this helpful
this helpful
One of the worst business I have ever seen.
Be very careful when renting any property from them. They will hide the actual condition of a flat with new paint and when problems occur with plumbing, the heater or anything else they will try to ...
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Dec 01, 2022
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(1)
Dear Patrick,
Sorry you feel that way.
At no point was anything hidden and an inventory report (carried out by an independent inventory clerk) was supplied at the start of the tenancy which had been accepted. This can be proved so your claim is categorically & demonstrably untrue.
There were no issues previously with this flat leaking and the plumbing is in good working order however, if a tenant leaves a tap running allowing a sink to fill and overflow to the point of damaging the fl ...
Jul 19,2022
Jul 19,2022
1
people found
this helpful
this helpful
Easily the best letting and property management agency i've ever used. Check-in process is hassle free. Property and communal areas are well maintained. Any maintenance issue is solved in record time (New boiler installed in 48h!). Will definitely recommend to anyone moving to London...
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Feb 04,2021
Feb 04,2021
2
people found
this helpful
this helpful
I rented two flats through PVL Properties and I can easily say they are by far the best agency. They always responded to any queries I had in a very timely manner and the staff went above and beyond to make sure you were happy ...
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Jul 23,2020
Jul 23,2020
2
people found
this helpful
this helpful
One of the best properties to live in Central London. Very fast, efficient and responsive team. I will be referring further to my contacts....
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Jun 12,2019
Jun 12,2019
1
people found
this helpful
this helpful
Lived in the property for 6 months and found it very easy to communicate with PVL, whether it was regarding maintenance, property information or general inquires.
From the initial viewings stages, PVL were incredibly helpful. All documentation was smoothly processed and PVL were very accommodating with ...
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Comment on agent fees
Good
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Jan 21,2019
Jan 21,2019
2
people found
this helpful
this helpful
Rented via PVL for 18 months and having rented from 5 different agencies over the previous 7 years I can say that PVL are hands down the best. Very efficient service and always super helpful, particularly Joey and John. Always quick to respond to emails and calls.
Would ...
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Comment on agent fees
No admin fees charged, check-out cleaning fee built into contract which is actually good value and more convenient.
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Oct 17,2018
Oct 17,2018
5
people found
this helpful
this helpful
I am very happy with PVL and everything was perfect. Very thanks to Joey for everything. Joey is extremely professional and very diligent and very quick to sort out any issues. Totally recommend!...
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Oct 18, 2018
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(1)
Dear Sue,
We really appreciate you taking the time to leave a review and would like to thank you for staying with us. Please do get in touch if you ever need a flat in London again.
Best,
PVL Properties ...
Oct 02,2018
Oct 02,2018
3
people found
this helpful
this helpful
Dear reader
I've been a tenant of PVL twice before, and would like to say that, both experiences were great ones. Both properties that I rented were fully equipped and self contained. The staff really do go above and beyond to keep their tenants happy, ...
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Comment on agent fees
good
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Sep 17,2018
Sep 17,2018
4
people found
this helpful
this helpful
1. Extremely unprofessional and disorganised finance team
I can't emphasise this enough: the finance team is absolutely, horribly disorganised and unprofessional.
- I was sent an incorrect late rent demand on the day I moved out, even though I already paid a week ago. What's funnier ...
read full review
read full review
Comment on agent fees
Overpriced
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Sep 01,2018
Sep 01,2018
1
people found
this helpful
this helpful
Absolutely thrilled about whole situation, viewed the flat, paid deposit, I did gave notice in my old place because when your paying deposit means place is yours right? 2 weeks before moving in date I'm getting an email, not even a phone call without any explanations ...
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Sep 03, 2018
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References wasn't even been checked, no need to lie about it. I haven't went trough even whole references procedures. It's simple as it is. Also of course you keep saying that full refund will be done but there's more words and no action. ...
Aug 13,2018
Aug 13,2018
3
people found
this helpful
this helpful
I have been a tenant in a flat managed by PVL for nearly 5 years. During this time the staff at PVL have never failed to provide prompt, excellent service. They are quick to respond to any questions or concerns; and have provided an outstanding professional ...
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Comment on agent fees
Good
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Jun 28,2018
Jun 28,2018
1
people found
this helpful
this helpful
Overall we are happy to say we felt like PVL Properties paid attention to both our needs as tenants as well as caring for the landlord's interest.
They were quick and diligent :)...
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Comment on agent fees
Good
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May 23,2018
May 23,2018
0
people found
this helpful
this helpful
I just finished my tenancy and very happy to recommend this company.Myself and my partner lived in their flat for 2.5 years and except the broken lift ,they came and helped us for every thing....
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Comment on agent fees
There was no fee,but cleaning charge at the end.
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May 18,2018
May 18,2018
2
people found
this helpful
this helpful
Very happy with their service.Professional and not like a normal unreliable estate agencies around Ear's Court! Nicely furnished and clean flats ....
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Comment on agent fees
No Fee
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Dec 07,2017
Dec 07,2017
10
people found
this helpful
this helpful
We highly recommend Joey Goddard and PVL Properties. Joey was very accomodating and helped us move into our new place within a matter of days. Joey was helpful, kind, well presented and keen to make sure our experience moving to London was a good one. ...
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Comment on agent fees
Agent Fees were very reasonable.
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Apr 19,2017
Apr 19,2017
6
people found
this helpful
this helpful
The following is my testimonial dealing with PVL Properties as a tenant at Grenbeck Court (30-34 Trebovir Road, SW5), a building that they manage.
I would not recommend dealing with this property agency, nor with the landlords at Grenbeck Court.
From my first contact with ...
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Comment on agent fees
They did not charge any fees. Unfortunately, in this case, it meant that the contracts were delivered with delays and were poorly redacted. I'd prefer to pay fees if that means the agents will actually be able to pay people who will do a good job and deliver quality services.
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Apr 23,2014
Apr 23,2014
3
people found
this helpful
this helpful
PVL has been the agent for two years at the property. There was a marked improvement in the attention and care of the property and in the relationships with the tenants. They manage the building in a friendly, attentive and thoughtful manner which benefits everyone- ...
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Sep 01,2013
Sep 01,2013
2
people found
this helpful
this helpful
I have been living in my flat for over 2 years and just renewed my contract with PVL for another year. I am extremely happy with their management and how quickly they addressed any issues that i reported. Its very easy communicating with their building managers ...
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Jul 28,2013
Jul 28,2013
1
people found
this helpful
this helpful
I have been renting the property from PVL for the whole year. The building was always cleaned and well managed .Unfortunately I had a boiler problem once in winter however it was fixed within next day which I was very happy with. Over all I ...
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Jun 28,2013
Jun 28,2013
2
people found
this helpful
this helpful
I would like to share my positive experience at my 2 bedroom flat that is managed by pvl. I was introduced to the property by a local marylebone estate agent (Which I would recommend: Platinum properties) and we have been in the property for nearly 18 months. ...
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Feb 05,2013
Feb 05,2013
3
people found
this helpful
this helpful
PVL properties is a highly inefficient agent in my opinion, a company that brought me only page 13/13 of the tenancy agreement to sign, good thing I didn't fall into that trap, as their contract was not what we agreed upon. PVL claims to have carried ...
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Apr 23, 2013
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This negative comment has been reported as an abuse on this website and should be deleted.
The comments left are totally unfounded and without any merit. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:04 PM 28/04/2022 by Yulia Podstavina
