0% lettings valuation accuracy
99% lettings fee satisfaction
Apr 19,2017
Apr 19,2017
6
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The following is my testimonial dealing with PVL Properties as a tenant at Grenbeck Court (30-34 Trebovir Road, SW5), a building that they manage.
I would not recommend dealing with this property agency, nor with the landlords at Grenbeck Court.
From my first contact with PVL Properties, their lack of professionalism and lack of honesty was very apparent to me.
Their lettings negotiator,*they, ignored my phone calls and messages for several days after I paid the deposit to secure the flat. He failed at delivering the documents he promised on time, only managing to deliver me the tenancy agreement less than 24 hours before the move-in date, right before Christmas Eve. When he delivered the contract, it was not written according to the terms we had agreed to verbally and via e-mail. Not only was it done last minute, but also dishonestly. An addendum letter had to be added to correct it and to add extra terms to the contract, only after I firmly demanded that the terms we agreed upon should be respected.
From the moment since I moved into my flat at Grenbeck Court, every single month there was a maintenance issue - a boiler that would make loud noises 24/7 and would not let me sleep (it took them 1 month to get it fixed, spreading out maintenance visits with several weeks in between them!), a bathtub that was leaking (which took almost 2 months for them to fix, and it was a very cheap and poor refurbishing job), electrical problems in the kitchen, unpleasant smells coming through the ventilators in the flat. A mess.
I highly advise you against dealing with this property agency and also against moving into Grenbeck Court, as the building's landlords live in China and in my opinion are only worried about saving the most money possible, thus any serious repairs may take very long to be properly addressed and the results are always very cheap and poor jobs, because they don't want to spend money (pictures attached). The furniture that comes with the flats is also low quality and doesn't keep up well with time, some furniture pieces even had stains.
I have talked to other neighbours in my building who have had maintenance issues and they feel the same way, so I would remind you that the other 3 positive reviews that are listed on this website are from several years ago.
This is my opinion - if you want to live in this nice area of Kensington, you are better off paying £150 or £200 extra for your monthly rent, instead of dealing with a poor management company. You think you might be saving money based on the rent they advertise, but you may be faced with severe annoyances, which can be avoided by making better choices and dealing with better people. Be wise.
In 10 years of living on my own in several cities across the U.S. and Western Europe, I'd never had any problems with agents or landlords, until I came with contact with these people. If I didn't have a strict timing to move into a new flat by Christmas, I would've never signed the contract with them.
As a response, PVL Properties will always say vague things like I'm sorry for the inconvenience, but it's nothing but empty words. They may say all the right things, but definitely do not do all the right things.
I would not recommend dealing with this property agency, nor with the landlords at Grenbeck Court.
From my first contact with PVL Properties, their lack of professionalism and lack of honesty was very apparent to me.
Their lettings negotiator,*they, ignored my phone calls and messages for several days after I paid the deposit to secure the flat. He failed at delivering the documents he promised on time, only managing to deliver me the tenancy agreement less than 24 hours before the move-in date, right before Christmas Eve. When he delivered the contract, it was not written according to the terms we had agreed to verbally and via e-mail. Not only was it done last minute, but also dishonestly. An addendum letter had to be added to correct it and to add extra terms to the contract, only after I firmly demanded that the terms we agreed upon should be respected.
From the moment since I moved into my flat at Grenbeck Court, every single month there was a maintenance issue - a boiler that would make loud noises 24/7 and would not let me sleep (it took them 1 month to get it fixed, spreading out maintenance visits with several weeks in between them!), a bathtub that was leaking (which took almost 2 months for them to fix, and it was a very cheap and poor refurbishing job), electrical problems in the kitchen, unpleasant smells coming through the ventilators in the flat. A mess.
I highly advise you against dealing with this property agency and also against moving into Grenbeck Court, as the building's landlords live in China and in my opinion are only worried about saving the most money possible, thus any serious repairs may take very long to be properly addressed and the results are always very cheap and poor jobs, because they don't want to spend money (pictures attached). The furniture that comes with the flats is also low quality and doesn't keep up well with time, some furniture pieces even had stains.
I have talked to other neighbours in my building who have had maintenance issues and they feel the same way, so I would remind you that the other 3 positive reviews that are listed on this website are from several years ago.
This is my opinion - if you want to live in this nice area of Kensington, you are better off paying £150 or £200 extra for your monthly rent, instead of dealing with a poor management company. You think you might be saving money based on the rent they advertise, but you may be faced with severe annoyances, which can be avoided by making better choices and dealing with better people. Be wise.
In 10 years of living on my own in several cities across the U.S. and Western Europe, I'd never had any problems with agents or landlords, until I came with contact with these people. If I didn't have a strict timing to move into a new flat by Christmas, I would've never signed the contract with them.
As a response, PVL Properties will always say vague things like I'm sorry for the inconvenience, but it's nothing but empty words. They may say all the right things, but definitely do not do all the right things.
Comment on agent fees
They did not charge any fees. Unfortunately, in this case, it meant that the contracts were delivered with delays and were poorly redacted. I'd prefer to pay fees if that means the agents will actually be able to pay people who will do a good job and deliver quality services.
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Opening Hours
Address
PVL Properties Ltd
1 Clarendon Road
London
Greater London
W11 4JA
020 7036 6170
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £1,000 | £1,800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 15 | 4 | 0 | 0 | 0 | 0 | 1 | 1 |
Areas covered
- SW5
- Earl's Court
- W2
- Bayswater
- W2
- Paddington
- W1W
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 25,2022
Nov 25,2022
0
people found
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One of the worst business I have ever seen.
Be very careful when renting any property from them. They will hide the actual condition of a flat with new paint and when problems occur with plumbing, the heater or anything else they will try to ...
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Jul 19,2022
Jul 19,2022
1
people found
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Easily the best letting and property management agency i've ever used. Check-in process is hassle free. Property and communal areas are well maintained. Any maintenance issue is solved in record time (New boiler installed in 48h!). Will definitely recommend to anyone moving to London...
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Feb 04,2021
Feb 04,2021
2
people found
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I rented two flats through PVL Properties and I can easily say they are by far the best agency. They always responded to any queries I had in a very timely manner and the staff went above and beyond to make sure you were happy ...
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Jul 23,2020
Jul 23,2020
2
people found
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One of the best properties to live in Central London. Very fast, efficient and responsive team. I will be referring further to my contacts....
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Jun 12,2019
Jun 12,2019
1
people found
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this helpful
Lived in the property for 6 months and found it very easy to communicate with PVL, whether it was regarding maintenance, property information or general inquires.
From the initial viewings stages, PVL were incredibly helpful. All documentation was smoothly processed and PVL were very accommodating with ...
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Comment on agent fees
Good
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Jan 21,2019
Jan 21,2019
2
people found
this helpful
this helpful
Rented via PVL for 18 months and having rented from 5 different agencies over the previous 7 years I can say that PVL are hands down the best. Very efficient service and always super helpful, particularly Joey and John. Always quick to respond to emails and calls.
Would ...
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Comment on agent fees
No admin fees charged, check-out cleaning fee built into contract which is actually good value and more convenient.
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Oct 17,2018
Oct 17,2018
5
people found
this helpful
this helpful
I am very happy with PVL and everything was perfect. Very thanks to Joey for everything. Joey is extremely professional and very diligent and very quick to sort out any issues. Totally recommend!...
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Oct 18, 2018
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Dear Sue,
We really appreciate you taking the time to leave a review and would like to thank you for staying with us. Please do get in touch if you ever need a flat in London again.
Best,
PVL Properties ...
Oct 02,2018
Oct 02,2018
3
people found
this helpful
this helpful
Dear reader
I've been a tenant of PVL twice before, and would like to say that, both experiences were great ones. Both properties that I rented were fully equipped and self contained. The staff really do go above and beyond to keep their tenants happy, ...
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Comment on agent fees
good
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Sep 17,2018
Sep 17,2018
4
people found
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1. Extremely unprofessional and disorganised finance team
I can't emphasise this enough: the finance team is absolutely, horribly disorganised and unprofessional.
- I was sent an incorrect late rent demand on the day I moved out, even though I already paid a week ago. What's funnier ...
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Comment on agent fees
Overpriced
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Sep 01,2018
Sep 01,2018
1
people found
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this helpful
Absolutely thrilled about whole situation, viewed the flat, paid deposit, I did gave notice in my old place because when your paying deposit means place is yours right? 2 weeks before moving in date I'm getting an email, not even a phone call without any explanations ...
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Sep 03, 2018
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References wasn't even been checked, no need to lie about it. I haven't went trough even whole references procedures. It's simple as it is. Also of course you keep saying that full refund will be done but there's more words and no action. ...
Aug 13,2018
Aug 13,2018
3
people found
this helpful
this helpful
I have been a tenant in a flat managed by PVL for nearly 5 years. During this time the staff at PVL have never failed to provide prompt, excellent service. They are quick to respond to any questions or concerns; and have provided an outstanding professional ...
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Comment on agent fees
Good
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Jun 28,2018
Jun 28,2018
1
people found
this helpful
this helpful
Overall we are happy to say we felt like PVL Properties paid attention to both our needs as tenants as well as caring for the landlord's interest.
They were quick and diligent :)...
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Comment on agent fees
Good
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May 23,2018
May 23,2018
0
people found
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I just finished my tenancy and very happy to recommend this company.Myself and my partner lived in their flat for 2.5 years and except the broken lift ,they came and helped us for every thing....
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Comment on agent fees
There was no fee,but cleaning charge at the end.
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May 18,2018
May 18,2018
2
people found
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this helpful
Very happy with their service.Professional and not like a normal unreliable estate agencies around Ear's Court! Nicely furnished and clean flats ....
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Comment on agent fees
No Fee
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Dec 07,2017
Dec 07,2017
10
people found
this helpful
this helpful
We highly recommend Joey Goddard and PVL Properties. Joey was very accomodating and helped us move into our new place within a matter of days. Joey was helpful, kind, well presented and keen to make sure our experience moving to London was a good one. ...
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Comment on agent fees
Agent Fees were very reasonable.
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Apr 19,2017
Apr 19,2017
6
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The following is my testimonial dealing with PVL Properties as a tenant at Grenbeck Court (30-34 Trebovir Road, SW5), a building that they manage.
I would not recommend dealing with this property agency, nor with the landlords at Grenbeck Court.
From my first contact with ...
read full review
read full review
Comment on agent fees
They did not charge any fees. Unfortunately, in this case, it meant that the contracts were delivered with delays and were poorly redacted. I'd prefer to pay fees if that means the agents will actually be able to pay people who will do a good job and deliver quality services.
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Apr 23,2014
Apr 23,2014
3
people found
this helpful
this helpful
PVL has been the agent for two years at the property. There was a marked improvement in the attention and care of the property and in the relationships with the tenants. They manage the building in a friendly, attentive and thoughtful manner which benefits everyone- ...
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Sep 01,2013
Sep 01,2013
2
people found
this helpful
this helpful
I have been living in my flat for over 2 years and just renewed my contract with PVL for another year. I am extremely happy with their management and how quickly they addressed any issues that i reported. Its very easy communicating with their building managers ...
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Jul 28,2013
Jul 28,2013
1
people found
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I have been renting the property from PVL for the whole year. The building was always cleaned and well managed .Unfortunately I had a boiler problem once in winter however it was fixed within next day which I was very happy with. Over all I ...
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Jun 28,2013
Jun 28,2013
2
people found
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this helpful
I would like to share my positive experience at my 2 bedroom flat that is managed by pvl. I was introduced to the property by a local marylebone estate agent (Which I would recommend: Platinum properties) and we have been in the property for nearly 18 months. ...
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Feb 05,2013
Feb 05,2013
3
people found
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PVL properties is a highly inefficient agent in my opinion, a company that brought me only page 13/13 of the tenancy agreement to sign, good thing I didn't fall into that trap, as their contract was not what we agreed upon. PVL claims to have carried ...
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Apr 23, 2013
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This negative comment has been reported as an abuse on this website and should be deleted.
The comments left are totally unfounded and without any merit. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 12:04 PM 28/04/2022 by Yulia Podstavina
Sorry you feel that way.
At no point was anything hidden and an inventory report (carried out by an independent inventory clerk) was supplied at the start of the tenancy which had been accepted. This can be proved so your claim is categorically & demonstrably untrue.
There were no issues previously with this flat leaking and the plumbing is in good working order however, if a tenant leaves a tap running allowing a sink to fill and overflow to the point of damaging the flat, neighbouring flats and communal parts of the building, most reasonable people would agree that this falls under the tenant’s responsibility and not the landlord’s