Liverpool North, Liverpool, L12
4.8/5, 282 reviews
95% recommended
96% sales valuation accuracy
98% sales fee satisfaction
86% lettings valuation accuracy
97% lettings fee satisfaction
Northwood UK | Estate Agents | Letting Agents

“Excellent...”

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Aug 21,2018
Minithumbup
Ellie-May
By: 'Ryan M'
Aug 21,2018
0 people found
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Very good experience dealing with Ellie-May. The process has been a long one for us but she has kept us updated and informed at each stage. Would highly recommend.
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Opening Hours
Address

Northwood
15 - 17 West Derby Village
Liverpool
Merseyside
L12 5HJ
0151 256 1035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £58,000 £545,000
Lettings 86% 97% £295 £875
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
71 2 90 7 46 1 23 0 39 3
Areas covered
  • L4
  • Liverpool North
  • L5
  • L6
  • L9
  • L10
  • L11
  • L12
  • L13
  • L14
  • L28
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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Latest Properties
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“Delighted With The Service...”

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Jan 17,2020
Minithumbup
Joanne
By: 'Jayne Campbell'
Jan 17,2020
0 people found
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Jo has provided excellent customer service and been incredibly flexible and patient. Correspondence has been clear, timely and easy to understand and has really helped me as I am new to the buy to let market. My experience has with Northwood has been far more ...
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“Kathy has provided excellent support towards ......”

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Jan 17,2020
Minithumbup
Kathy
By: 'Dr Jamadar'
Jan 17,2020
0 people found
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Kathy has provided excellent support towards ensuring a successful sale of the property. She has excellent communication skills and has kept me informed and aware of all developments leading to the sale process. Her support and advise has been clear, impartial and invaluable....
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“Great professional service from both the Lett......”

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Jan 14,2020
Minithumbup
Kathy
Mark
By: 'George Nyamuranga'
Jan 14,2020
0 people found
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Great professional service from both the Lettings and sales teams for the last 14 years. Kathy has been outstanding in her professionalism in negotiating the sake of my two properties. Couldn’t have asked for a better service....
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“Really helpful and supportive...”

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Jan 12,2020
Minithumbup
Kathy
By: 'Paula'
Jan 12,2020
0 people found
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Northwood were really helpful and all the staff were great when I contacted the branch. Kathy was excellent in keeping me informed and calm throughout the selling process....
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“Joanne is friendly and super efficient...”

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Jan 10,2020
Minithumbup
Joanne
By: 'Sharron caudiil'
Jan 10,2020
0 people found
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Joanne is friendly and super efficient my house was on the market got viewing and an offer within days would definitely recommend her and the team to anyone thinking of using an estate agent...
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“Big shout to Steph - Thankyou for helping me ......”

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Dec 24,2019
Minithumbup
By: 'Michael Banfield'
Dec 24,2019
0 people found
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Big shout to Steph - Thankyou for helping me through the whole process in getting my lovely rental property couldn’t of done it without you! Steph is not only very professional but a pleasure to deal with and an asset to Northwood in my ...
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“After a miserable experience trying to sell m......”

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Dec 20,2019
Minithumbup
Joanne
Kathy
By: 'Kerry C'
Dec 20,2019
0 people found
this helpful
After a miserable experience trying to sell my home with a different estate agent I mover over to Northwood and met Joanne. Joanne was like a breath of fresh air , she was polite professional and helpful at all times. Joanne is very knowledgeable about the ...
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“Joanne came out to value my mums house recent......”

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Dec 18,2019
Minithumbup
Joanne
By: 'Lynne donnelly'
Dec 18,2019
0 people found
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Joanne came out to value my mums house recently after we had to place my mum into a home. This was a very stressful time for me and my family but she made the process so much easier. I would not hesitate to use Northwood ...
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“Excellent service...”

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Dec 18,2019
Minithumbup
Joanne
By: 'Gemma Green'
Dec 18,2019
0 people found
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Joanne recently handled the sale of my mum's house. She was very professional and really helped my mum with the process. The sale went through smoothly thanks to Joanne's help. Would recommend Joanne if you are looking for a professional and reliable agent....
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“Always a great service, pleasant and professi......”

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Dec 18,2019
Minithumbup
By: 'Keith Lambert'
Dec 18,2019
0 people found
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Always a great service, pleasant and professional - sounds as if she’s really enjoying her job. Rachel brightens up the day ....
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“I have been using this branch for a number of......”

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Dec 14,2019
Minithumbup
Ruth
By: 'Richard Bartlett'
Dec 14,2019
0 people found
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I have been using this branch for a number of years and have always found Ruth and the team very helpful....
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“Northwood Liverpool highly recommended...”

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Dec 08,2019
Minithumbup
Rachel
Ruth
By: 'Jamie Holmes'
Dec 08,2019
0 people found
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Ive just started a tenancy with Northwood Liverpool and can highly recommend them, each person ive dealt with has been very helpful. Rachel went through all the paperwork in a friendly and professional manner, and I'm sure she will deal with any issues that may ...
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“Been renting through Northwood for 3 years an......”

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Dec 06,2019
Minithumbup
Fran
By: 'Jemma'
Dec 06,2019
0 people found
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Been renting through Northwood for 3 years and just recently vacated my property. I have had a pleasant experience and found they are always able to answer my queries promptly. I have had many dealings with Fran and appreciate all her support and advice on the ...
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“Great service so far...”

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Dec 05,2019
Minithumbup
Ruth
By: 'Si Albert'
Dec 05,2019
0 people found
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It's early days but so far the service has been great. The team has been a pleasure to work with and the communications have been first class at every stage. Long may things continue in this way! Great work, well done and thank you Northwood ...
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“I have recently sold my house through Northwo......”

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Dec 05,2019
Minithumbup
Joanne
Kathy
By: 'Debbie Earp'
Dec 05,2019
0 people found
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I have recently sold my house through Northwood West Derby branch. I have been very pleased with the service received by the staff especially Kathy who has been amazing. I would highly recommend this company fir selling your property....
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“I have just purchased a property through nort......”

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Dec 05,2019
Minithumbup
Kathy
By: 'Sandra hopkins'
Dec 05,2019
0 people found
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I have just purchased a property through northwoods and cannot praise them enough. I would recommend them to anyone and the staff in westderby branch have been amazing. I would like to give Kathy a special mention because I have been really stressed buying a ...
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“Having been an Estate Agent myself, I was sur......”

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Dec 05,2019
Minithumbup
Kathy
By: 'Justin Wilkins'
Dec 05,2019
0 people found
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Having been an Estate Agent myself, I was surprised by the poor service that most other estate agents gave in Liverpool. However, this is not the case with Northwood. Kathy made everything a great experience - from arranging viewings, placing an offer, right through to ...
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“Made initial contact with Northwood as not ha......”

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Nov 28,2019
Minithumbup
Joanne
By: 'T Farrell'
Nov 28,2019
0 people found
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Made initial contact with Northwood as not had a great experience with other estate agents. Joanne Smith gave us a lot of advice in selling our house and we have had many viewings with really positive feedback and results. The Northwood staff have been tremendous ...
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“Responsive and supportive...”

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Nov 27,2019
Minithumbup
Joanne
Kathy
By: 'Lynsey Unsworth'
Nov 27,2019
0 people found
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I am in the process of purchasing a property that is up for sale with Northwood. Jo and Kathy have been fantastic! Supportive, patient and responsive. Excellent service and really grateful for their help....
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“Guaranteed Rent scheme...”

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Nov 25,2019
Minithumbup
Joanne
Ruth
By: 'John Hay'
Nov 25,2019
0 people found
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We are currently in the process of entering our property into Northwood's Guaranteed Rent scheme. So far both Ruth and Jo have been great at explaining the process, handling our queries and keeping us up to date with what's going on in terms of viewings ...
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“Selling a property through Northwood has been......”

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Nov 22,2019
Minithumbup
Kathy
By: 'Doreen Hughan'
Nov 22,2019
0 people found
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Selling a property through Northwood has been a long and arduous task, BUT all delay was down to a legal problem outside the sale with our solicitors and not due to any actions by Northwood. I can only thank Kathy Gowland at Northwood for her ...
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“I contacted Northwood having failed to sell m......”

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Nov 22,2019
Minithumbup
Carol
By: 'Billy Dowling'
Nov 22,2019
0 people found
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I contacted Northwood having failed to sell my property with another agent . Joanne from Northwood met us at the property, gave us some really good advice on what we could do to help sell the property , we followed her advice and within a few weeks ...
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“Well impressed with Northwood’s guaranteed re......”

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Oct 17,2019
Minithumbup
By: 'Gerard lyons'
Oct 17,2019
0 people found
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Well impressed with Northwood’s guaranteed rent scheme. As a landlord in Liverpool it’s our first venture into the world of guaranteed rent. After meeting with peter from the west derby branch my main thought was would the rent still be paid to me ...
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“Exceptional service from a great team!!...”

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Oct 15,2019
Minithumbup
Carol
By: 'Shaji mathew'
Oct 15,2019
0 people found
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Right from the beginning we feel very personal to everyone in the office. Esply great great service from Peter. He is amazing. Thanks to everyone at Allerton office for helping us to put our property on rent....
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“A Big Thank You to Kathy Gowland...”

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Aug 08,2019
Minithumbdown
Kathy
By: 'Elizabeth McGregor'
Aug 08,2019
0 people found
this helpful
I would just like to say a big thank you to Kathy Gowland from the West Derby Office for all her assistance in arranging a viewing for a property we are interested in . Kathy was attentive and extremely helpful in contacting the vendor and arranging ...
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Staff picture Ruth
(38)
Staff picture Ellie-May
(28)
Staff picture Rachel
(26)
Staff picture Joanne
(26)
Staff picture Emma
(25)
Staff picture Mark
(24)
Staff picture Peter
(21)
Staff picture Kathy
(19)
Staff picture Ellie
(11)
Staff picture Fran
(9)
Staff picture Julie
(5)
Staff picture Carol
(4)
Staff picture Matthew
(3)
picture is hidden Samuel Jeffries
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We have a standard procedure for handling complaints which is as follows:

1. Making a complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Branch Manager. Your complaint will be acknowledged within 3 working days. The branch will conduct a full and thorough investigation and a full written response will be sent within 15 working days.

2. If you remain dissatisfied
If you feel the matter remains unresolved you should write to the Director at the relevant Northwood office explaining why you are unhappy with the response. The Director will conduct a comprehensive review of your complaint and will give a final viewpoint in writing within 10 working days.

3. Independent redress
In the unlikely event that you are still dissatisfied then you may refer the matter to the Property Ombudsman

4. What next?
You will receive written confirmation from the Property Ombudsman that your complaint form has been received. They will write to the branch, enclosing a copy of your complaints form, and request their file and a statement describing their version of events. The matter will be referred to a case officer who will review the complaint together with the response from the branch and make a recommendation to the Ombudsman who will make a final decision which is binding upon the branch in question.
Last updated at 11:48 AM 05/07/2018 by allAgents

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Northwood

Branch - Liverpool North, Liverpool, L12