29% sales valuation accuracy
25% sales fee satisfaction
May 03,2018
May 03,2018
22
people found
this helpful
this helpful
Truly awful service when we sold our flat in Corstorphine. We were misinformed from beginning to end. Quite a few incidents occured that left us with absolutely no faith in Mov8, I am involved in the property market through work so know the process and what to expect and I was totally shocked at the ineptitude, the incidents included:
I specifically asked before deciding to market with Mov8 whether we would be advertised on Right Move straight away. I was assured we would be. We then noticed our flat was only on ESPC and when we queried this it emerged that Mov8 have a deal with ESPC for exclusive rights for advertising for the first week, so we were totally misinformed.
2) We were told one morning that we had received a fantastic offer for our flat. We were over the moon and accepted it, we contacted the solicitors for the house we were moving to and told them we could proceed, we told family and friends and organised the move out. We were then informed 8 hours later that they were also marketing another flat in our block and they had made an error - the offer had been for the other flat. We were obviously really upset but felt like we couldn't swap estate agents because we had already paid a large upfront fee.
3) During the following week we had viewers turn up at our flat that were organised through Mov8 but that we were never informed of, we had to turn one away who turned up at night just after arranging through Mov8 as we had an appointment we couldn't change and were just leaving the flat, we never heard from that viewer again so he was obviously put off enough not to make a repeat viewing. We had to chase Mov8 for information about viewings and every time we contacted them we spoke to a different person who had absolutely no knowledge of our file and we had to explain the whole situation from scratch again.
3) A week later we received two offers on the same day, one quite a bit lower than the other. The lower one was also conditional on the offerer losing out on another property he was offering on the following day. We got a phone call from Mov8 at quarter to 5 that night suggesting that we set a closing date for the following morning in order to ensnare this gentleman who had made the lower offer. We couldn't get our head around this advice for a number of reasons, firstly that the offer Mov8 wanted us to secure was quite a bit lower than the other and secondly if we set a closing date late one evening for the following morning, that gave other potential offerers no time at all to notice online that there was a closing date and to make an offer, and it had not occured to Mov8 that they would need to contact these people and tell them about the closing date. Luckily we did not follow this advice and told Mov8 we wanted to set a closing date for 3 days time and that they would need to inform everyone who had noted interest that this was happening. We have an estate agency branch in the firm I work in and when discussing it with colleagues, they were absolutely appalled by the advice we were given and couldn't believe any trained professional would suggest this.
4) At the beginning of the marketing we told Mov8 that we did not need them to do our conveyancing . We were assured this was fine and they noted it on file. When we accepted an offer they apparently lost the note that said we were not using them for the conveyancing and our solicitor did not receive the offer for almost 2 days, which caused additional stress when we had thought at this point there was no further way Mov8 could make a mess of things.
We relayed all this to Mov8 and we received a £200 discount for all the trouble, however considering the fact that we had such awful service which caused us stress and upset and effectively had to tell Mov8 how to market our own property as they themselves had no idea, we feel this was not adequate and feel sympathy for people using Mov8 who may not have the confidence to challenge their decisions and would accept their errors and awful suggestions.
I specifically asked before deciding to market with Mov8 whether we would be advertised on Right Move straight away. I was assured we would be. We then noticed our flat was only on ESPC and when we queried this it emerged that Mov8 have a deal with ESPC for exclusive rights for advertising for the first week, so we were totally misinformed.
2) We were told one morning that we had received a fantastic offer for our flat. We were over the moon and accepted it, we contacted the solicitors for the house we were moving to and told them we could proceed, we told family and friends and organised the move out. We were then informed 8 hours later that they were also marketing another flat in our block and they had made an error - the offer had been for the other flat. We were obviously really upset but felt like we couldn't swap estate agents because we had already paid a large upfront fee.
3) During the following week we had viewers turn up at our flat that were organised through Mov8 but that we were never informed of, we had to turn one away who turned up at night just after arranging through Mov8 as we had an appointment we couldn't change and were just leaving the flat, we never heard from that viewer again so he was obviously put off enough not to make a repeat viewing. We had to chase Mov8 for information about viewings and every time we contacted them we spoke to a different person who had absolutely no knowledge of our file and we had to explain the whole situation from scratch again.
3) A week later we received two offers on the same day, one quite a bit lower than the other. The lower one was also conditional on the offerer losing out on another property he was offering on the following day. We got a phone call from Mov8 at quarter to 5 that night suggesting that we set a closing date for the following morning in order to ensnare this gentleman who had made the lower offer. We couldn't get our head around this advice for a number of reasons, firstly that the offer Mov8 wanted us to secure was quite a bit lower than the other and secondly if we set a closing date late one evening for the following morning, that gave other potential offerers no time at all to notice online that there was a closing date and to make an offer, and it had not occured to Mov8 that they would need to contact these people and tell them about the closing date. Luckily we did not follow this advice and told Mov8 we wanted to set a closing date for 3 days time and that they would need to inform everyone who had noted interest that this was happening. We have an estate agency branch in the firm I work in and when discussing it with colleagues, they were absolutely appalled by the advice we were given and couldn't believe any trained professional would suggest this.
4) At the beginning of the marketing we told Mov8 that we did not need them to do our conveyancing . We were assured this was fine and they noted it on file. When we accepted an offer they apparently lost the note that said we were not using them for the conveyancing and our solicitor did not receive the offer for almost 2 days, which caused additional stress when we had thought at this point there was no further way Mov8 could make a mess of things.
We relayed all this to Mov8 and we received a £200 discount for all the trouble, however considering the fact that we had such awful service which caused us stress and upset and effectively had to tell Mov8 how to market our own property as they themselves had no idea, we feel this was not adequate and feel sympathy for people using Mov8 who may not have the confidence to challenge their decisions and would accept their errors and awful suggestions.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Oct 2021
reviewed by 'Joan'
2nd Apr 2020
reviewed by 'Joe'
3rd May 2018
reviewed by 'Katie'
12th Nov 2016
reviewed by 'A'
10th Jul 2016
reviewed by 'XTX'
Opening Hours
Address
mov8 Real Estate
3-4 Commercial Street
Leith,Edinburgh
City of Edinburgh
EH6 6JA
0131 202 5444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 29% | 25% | £148,000 | £200,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 5 | 0 | 1 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Oct 10,2021
Oct 10,2021
0
people found
this helpful
this helpful
Third time Mov8 have sold a property for us and the service has been excellent each time. We were ready to accept the first offer we got but they suggested holding out for a higher offer so we took their advice - eventually sold for 22% ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 02,2020
Apr 02,2020
4
people found
this helpful
this helpful
Agree with everyone on here that they are a truly disreputable firm operating under the nose of the Law Society. On the bright side, a friend has just let me know that they are going out of business very soon, so we will be rid ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 04,2020
Mar 04,2020
5
people found
this helpful
this helpful
Unprofessional, unethical,non-transparent, bully, poor communication, my conveyancing price got changed 4 times after accepting initial quote , initially attractive price and service to trap me then all other extra charges,poor customer service and bully attitude two days before the completion day if i do not ...
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2018
May 03,2018
22
people found
this helpful
this helpful
Truly awful service when we sold our flat in Corstorphine. We were misinformed from beginning to end. Quite a few incidents occured that left us with absolutely no faith in Mov8, I am involved in the property market through work so know the process and ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2016
Nov 12,2016
23
people found
this helpful
this helpful
I have never had such unprofessional service. They allocate a member of their team to manage your sale but you can never get hold of them. You leave messages and they never call u back. They do very little to sell your property. The service ...
read full review
read full review
Comment on agent fees
Bad considering the service you get is appalling
Was this helpful?
Yes
Yes
Sep 26, 2017
View all comments
(2)
I totally agree with the feedback above I am having the same problems no reply for my emails unable to contact the person allocated to me the viewers been complaining regarding viewing appointments I will never recommend them to any one ...
Jul 10,2016
Jul 10,2016
14
people found
this helpful
this helpful
I contacted Mov8 to sell my property after being recommended them by a couple of people. Ross Sneddon attended to carry out an appraisal and initial valuation.
I was rather shocked by his total lack of knowledge for the area, pricing of flats sold, even ...
read full review
read full review
What agent could do to change your mind?
Whilst slightly cheaper than others, you get what you pay for....Attached Filesnbsp;
Comment on agent fees
Whilst slightly cheaper than others, you get what you pay for....
Was this helpful?
Yes
Yes
May 25,2016
May 25,2016
16
people found
this helpful
this helpful
I have never left a bad review for a business before but I have neber experienced such awful service.
From day one we have had nothing but terrible issues from Mov8.
I have just had to deal with my 5th group of viewers who showed ...
read full review
read full review
Comment on agent fees
Bad. Not worth the money.
Was this helpful?
Yes
Yes
May 25, 2016
View all comments
(1)
We are really sorry to hear about the issues you are experiencing, customer satisfaction is of the utmost importance to us.
One of our team has been in touch. We are currently investigating and working to resolve this to your complete satisfaction. ...
Jan 28,2016
Jan 28,2016
7
people found
this helpful
this helpful
What can I say? I went with this company last year. Quick to respond daily and then I paid with card. Valuation spokesman came round and the photographer. a few weeks passed and nothing. I had to call to remind them in case they had ...
read full review
read full review
What agent could do to change your mind?
Not Good and not bad but money for things I never got was bad.Attached Filesnbsp;
Comment on agent fees
Not Good and not bad but money for things I never got was bad.
Was this helpful?
Yes
Yes
Sep 04,2014
Sep 04,2014
13
people found
this helpful
this helpful
Total waste of money, pay more and use an agent who actually does something! From start to finish Mov8 were useless, they never informed me of potential buyers and never got back to people who enquired about my property. I never sold the property and ...
read full review
read full review
What agent could do to change your mind?
do their job, they did nothing to try and sell my property and failed at every level from valuation to photographs and no back up whatsoeverAttached Filesnbsp;
Comment on agent fees
Pay up front, fees much more than stated as no extras included
Was this helpful?
Yes
Yes
Feb 22, 2016
View all comments
(2)
Yup, that's about the size of it, though my property did sell in the end. That's nearly four months of my life that I won't get back. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:18 PM 02/07/2018 by allAgents
