75% sales valuation accuracy
83% sales fee satisfaction
75% lettings valuation accuracy
88% lettings fee satisfaction
Apr 30,2018
Apr 30,2018
1
people found
this helpful
this helpful
REALLY DISAPPOINTED BY CUSTOMER SERVICE!!!
On the 24th of April 2018 I wrote an email about one property: https://www.placebuzz.com/property-for-rent/details/18365008 (originally on http://www.rightmove.co.uk but now not available here)
Estate agent Paul called me back immediately and informed me about information which I required.
I asked him to arrange a time of viewing of property. Next day (25th of April) I SENT him an email again if he has got any news and after that he sent and email (in which copy I were also) to his colleague to manage it.
This appointment should arrange employee called Saskia.
Till Friday I had no information and feedback about my request.
So I HAD TO call to agency and asked about the situation.
I agreed with Saskia to call her today (30th of April) in the morning and make an appointment.
After this calling I were really disappointed and angry.
Basically, she informed that this property is not available anymore and on my question how it is possible and nobody informed me about this she answered that it is not available from Thursday!! (???)
I was shocked because on Friday this information was not given to me!!!!
Her excuse was that they were waiting for some confirmation or what.
Moreover, I have found out that I WERE NOT INFORMED in my first email from estate agent Paul about all fees (an I asked for it), because she also mentioned that in addition to rent, deposit, gas and admin fee it is necessary to pay another taxes.
She offered me another property which was approx 200 pounds more expensive or to register me.
To be honest, after this situation I did not believe in her service and also in THEIR services in general.
Also on my question where I can complain about her service she was not able to give me an adequate answer. So I had to find by my own.
In addition: no apologize from her side, answers like: OK..all right (UNPROFESSIONAL!!)
So, FIRST OF ALL, I was waiting from Tuesday for making an appointment and I had to call on Friday to ask about it. All the time it was ME who had to chase to see some progress
SECONDLY, I have not been acquainted with all necessary information.
Ant the LAST ONE, I was basically misled by all their service.
I am REALLY disappointed as approach of this employee(s) was SUCH an UNPROFESSIONAL .
BE CAREFUL!!
On the 24th of April 2018 I wrote an email about one property: https://www.placebuzz.com/property-for-rent/details/18365008 (originally on http://www.rightmove.co.uk but now not available here)
Estate agent Paul called me back immediately and informed me about information which I required.
I asked him to arrange a time of viewing of property. Next day (25th of April) I SENT him an email again if he has got any news and after that he sent and email (in which copy I were also) to his colleague to manage it.
This appointment should arrange employee called Saskia.
Till Friday I had no information and feedback about my request.
So I HAD TO call to agency and asked about the situation.
I agreed with Saskia to call her today (30th of April) in the morning and make an appointment.
After this calling I were really disappointed and angry.
Basically, she informed that this property is not available anymore and on my question how it is possible and nobody informed me about this she answered that it is not available from Thursday!! (???)
I was shocked because on Friday this information was not given to me!!!!
Her excuse was that they were waiting for some confirmation or what.
Moreover, I have found out that I WERE NOT INFORMED in my first email from estate agent Paul about all fees (an I asked for it), because she also mentioned that in addition to rent, deposit, gas and admin fee it is necessary to pay another taxes.
She offered me another property which was approx 200 pounds more expensive or to register me.
To be honest, after this situation I did not believe in her service and also in THEIR services in general.
Also on my question where I can complain about her service she was not able to give me an adequate answer. So I had to find by my own.
In addition: no apologize from her side, answers like: OK..all right (UNPROFESSIONAL!!)
So, FIRST OF ALL, I was waiting from Tuesday for making an appointment and I had to call on Friday to ask about it. All the time it was ME who had to chase to see some progress
SECONDLY, I have not been acquainted with all necessary information.
Ant the LAST ONE, I was basically misled by all their service.
I am REALLY disappointed as approach of this employee(s) was SUCH an UNPROFESSIONAL .
BE CAREFUL!!
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Jun 2023
reviewed by 'Toyin Riskat Duroti'
6th Sep 2022
reviewed by 'Anon'
30th Jul 2020
reviewed by 'Anthony'
22nd Sep 2018
reviewed by 'uzma'
30th Apr 2018
reviewed by 'Kristina'
22nd Feb 2018
reviewed by 'Martin'
Opening Hours
Address
Jones Cameron
86 Plungington Road
Preston
Lancashire
PR1 7RA
01772 888887
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 83% | £68,000 | £68,000 |
| Lettings | 75% | 88% | £290 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 4 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 28,2023
Jun 28,2023
0
people found
this helpful
this helpful
Jones Cameron is the best property agency I've ever known, friendly and helpful staff, particularly Jennifer , she's such an angel just like allother member of the team....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2022
Sep 06,2022
2
people found
this helpful
this helpful
Don't bother to deal with Jones Cameron if you want to sell your property. They never returned my emails or telephone calls, for over 3 months. Good intention and eager at first - but don't deliver. I was always chasing them and never got anywhere. Went ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 31, 2024
View all comments
(1)
This company is a joke. I had an issue with a tenant of theirs, who lived above me. They had an electric fan running which is fine but to leave it on overnight which was not only noisy but an obvious fire hazard. So I made a complaint. No reply! Then the director knocked on my door. He threatened me and said " I know how to solve this I'll put a big black Nigerian in there, that will sort the problem out". I spoke to him outside and when my friend interviened his son started to threaten him sayi ...
Jul 30,2020
Jul 30,2020
0
people found
this helpful
this helpful
Only been in my flat for 2 weeks but so far I can't fault it one or two teething problems but they sorted them out straight away fingers crossed I continue to get the wonderful service for a long time as I love the flat thanks ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 22,2018
Sep 22,2018
0
people found
this helpful
this helpful
i have been dealing with jones cameron agents for the last 3 years via my daughter who is their tenant. they have been professional, helpful, reassuring and proactive in resolving the small issues that she had. they have a good maintenance service and the flats have ...
read full review
read full review
Comment on agent fees
very reasonable. it's a buisness afterall and not a charity.
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
1
people found
this helpful
this helpful
REALLY DISAPPOINTED BY CUSTOMER SERVICE!!!
On the 24th of April 2018 I wrote an email about one property: https://www.placebuzz.com/property-for-rent/details/18365008 (originally on http://www.rightmove.co.uk but now not available here)
Estate agent Paul called me back immediately and informed me ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2018
Feb 22,2018
0
people found
this helpful
this helpful
Came home to find somebody had been in my property without my permission I wasn't even told no right to do this...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 15,2018
Jan 15,2018
0
people found
this helpful
this helpful
We purchased a buy to let property through this agent and we were very pleased by the friendly help we were offered.
We attended about 6 possible premises before deciding on one and purchasing. We received all the advice you could ask for and the agent ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31,2017
Oct 31,2017
0
people found
this helpful
this helpful
I have let my property with Jones Cameron for the past five years and have found them truly helpful throughout. They have dealt with all the little headaches without involving me and left me to get on with my real job. Can recommend them enough....
read full review
read full review
Comment on agent fees
Very competitive
Was this helpful?
Yes
Yes
Oct 13,2017
Oct 13,2017
1
people found
this helpful
this helpful
Bought rental houses via JonesCameron- absolute too too service from 'cradle to grave ' couldn't be more helpful , professional and friendly - helped tenant finds , any works required - absolute pleasure and so helpful...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05,2017
Jul 05,2017
4
people found
this helpful
this helpful
I spent my last academic year with this agency and if I had to sum up my experience overall in a single word, it would be HORRIBLE. The smallest problems stretch toward the absolute lack of respect and the complete rudeness of the manager, not ...
read full review
read full review
Comment on agent fees
I wasn't informed of the admin fees and at one point, redrawing a contract I wasn't informed of additional fees until AFTER and on the day when I was due to sign the contract.
Was this helpful?
Yes
Yes
Jul 05, 2017
View all comments
(2)
@The Anonymous Agent:
I could write a dissertation and provide evidence of the poor service and experiences I have endured from this agency. The only highlight of it was Debbie who actually tried to communicate with respect, and she was an absolute delight.
As for leaving dirt and grime I can only assume you mean at the property that I was basically forced out of, and had to move within two hours notice where you then came to "clean" the property that I had scheduled to clean the following w ...
Sep 12,2014
Sep 12,2014
2
people found
this helpful
this helpful
Soooo helpful quick easy move viewed on Friday accepts terms. The team at Cameron Jones ensured a cooker was fitted on a Saturday as I needed a quick move Key's handed to me same day.... excellent excellent excellent.. couldn't reccomend highly enough. 1st class....
read full review
read full review
Comment on agent fees
Everything 1st class, property management team couldn't b better in my humble opinion.
Was this helpful?
Yes
Yes
Aug 05,2013
Aug 05,2013
8
people found
this helpful
this helpful
Awful service received and i have been with alot of estate agents. They dont turn up for viewing making you wait for over half an hour and you need to make calls to the office for updates. Your phone call is slammed down and the ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
