40% sales valuation accuracy
67% sales fee satisfaction
56% lettings valuation accuracy
67% lettings fee satisfaction
Apr 16,2018
Apr 16,2018
2
people found
this helpful
this helpful
My experience with William H Brown has been disgraceful from start to finish.
The extremely poor experience with this agency is the reason I left the property.
Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the contract.
After this point, there was nothing but problems, lies & deceit.
The first problem was that the agency kept pushing back the date that I could collect the keys to move into the property.
I was promised 3 separate dates & 8 days after the initial date I was finally able to move in.
Within the first month, I had 3 separate call-outs for the boiler. Each time with a response from the contractor of "The agency didn't pay me enough to fix the entire thing".
I had to endure having a bucket under the boiler, to catch leaking water for 3 weeks until William H Brown would arrange the final contractor.
After 2 months at the property, William H Brown contacted me, attempting to get me to commit to another 6 months contract on the house.
I informed them I was not yet ready to make my decision, as I had only spent 2 months in the house and was not sure.
This would have been an easier decision if there were not a large cost for the contract fee's from William H Brown every 6 months.
I was "pestered" by William H Brown, with daily telephone calls & emails, this was very disruptive to my life as they rang during work hours. Multiple times a day.
After 2 weeks of enduring this, I decided NOT to continue with the house, not because I didn't like the property - but due to the fact that the agency obviously had no commitment to the tenant.
After informing William H Brown that I would not be continuing with the tenancy - they responded requesting me to allow people to view the property while I still had 2 and a half months left on my contract.
I informed them that I was unhappy with allowing people viewing the house while I was a tenant as I had personal possessions at the property & I could not commit to a specific time due to work.
They continued to push for me to "Drop the keys off" at the Barnsley branch so they could conduct viewings while I was not there.
After 2 weeks of declining this, I received very threatening emails & letters from William H Brown in regards to "Breaching Contract" and "Informing the landlord".
Going forward, I agreed to allow viewings of the property - in the last month of my tenancy.
William H Brown did not send a representative and left it up to me to demonstrate the house & guide people around. I found this extremely disrespectful as I do not work for William H Brown, it was not my job or my role to sell the property to the next tenant.
Finally, after I had vacated the property - I thought the nightmare was over, I was completely wrong. It had only just started.
William H Brown are currently trying to dispute a large portion of my deposit for non-sense reasons, such as "Deep Cleaning" of the kitchen.
Not going into specifics, but William H Brown are trying to charge me for the removal of items which were left at the property by the landlord & also general maintenance which should be conducted by the landlord & agency, such as the painting of outside doors & cleaning of extraction fans (this was never used by me in the entire occupancy).
After trying to negotiate which the agency & landlord, without any movement I have had to raise this to a dispute & this will more than likely end in small claims.
Based on my experience over the last 6 months, I highly recommend you avoid William H Brown by all means.
This is the worst agency which I have ever dealt with.
The extremely poor experience with this agency is the reason I left the property.
Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the contract.
After this point, there was nothing but problems, lies & deceit.
The first problem was that the agency kept pushing back the date that I could collect the keys to move into the property.
I was promised 3 separate dates & 8 days after the initial date I was finally able to move in.
Within the first month, I had 3 separate call-outs for the boiler. Each time with a response from the contractor of "The agency didn't pay me enough to fix the entire thing".
I had to endure having a bucket under the boiler, to catch leaking water for 3 weeks until William H Brown would arrange the final contractor.
After 2 months at the property, William H Brown contacted me, attempting to get me to commit to another 6 months contract on the house.
I informed them I was not yet ready to make my decision, as I had only spent 2 months in the house and was not sure.
This would have been an easier decision if there were not a large cost for the contract fee's from William H Brown every 6 months.
I was "pestered" by William H Brown, with daily telephone calls & emails, this was very disruptive to my life as they rang during work hours. Multiple times a day.
After 2 weeks of enduring this, I decided NOT to continue with the house, not because I didn't like the property - but due to the fact that the agency obviously had no commitment to the tenant.
After informing William H Brown that I would not be continuing with the tenancy - they responded requesting me to allow people to view the property while I still had 2 and a half months left on my contract.
I informed them that I was unhappy with allowing people viewing the house while I was a tenant as I had personal possessions at the property & I could not commit to a specific time due to work.
They continued to push for me to "Drop the keys off" at the Barnsley branch so they could conduct viewings while I was not there.
After 2 weeks of declining this, I received very threatening emails & letters from William H Brown in regards to "Breaching Contract" and "Informing the landlord".
Going forward, I agreed to allow viewings of the property - in the last month of my tenancy.
William H Brown did not send a representative and left it up to me to demonstrate the house & guide people around. I found this extremely disrespectful as I do not work for William H Brown, it was not my job or my role to sell the property to the next tenant.
Finally, after I had vacated the property - I thought the nightmare was over, I was completely wrong. It had only just started.
William H Brown are currently trying to dispute a large portion of my deposit for non-sense reasons, such as "Deep Cleaning" of the kitchen.
Not going into specifics, but William H Brown are trying to charge me for the removal of items which were left at the property by the landlord & also general maintenance which should be conducted by the landlord & agency, such as the painting of outside doors & cleaning of extraction fans (this was never used by me in the entire occupancy).
After trying to negotiate which the agency & landlord, without any movement I have had to raise this to a dispute & this will more than likely end in small claims.
Based on my experience over the last 6 months, I highly recommend you avoid William H Brown by all means.
This is the worst agency which I have ever dealt with.
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Latest Reviews
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
25th Apr 2023
reviewed by 'Kris'
19th Sep 2022
reviewed by 'Very poor service'
13th Mar 2020
reviewed by 'philip'
6th Mar 2019
reviewed by 'Jodie'
Opening Hours
Address
William H Brown
24 Market Hill
Barnsley
Yorkshie
S70 2QE
S 01226 733456 L 01226 733456
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 67% | £250,000 | £500,000 |
| Lettings | 56% | 67% | £375 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 2 | 6 | 2 | 1 | 1 | 1 | 0 | 2 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 11,2024
Nov 11,2024
0
people found
this helpful
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Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley approached me telling me how they would market the house differently and that they wouldn't rely on Rightmove and had an army of customers to ...
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Apr 25,2023
Apr 25,2023
1
people found
this helpful
this helpful
I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had ...
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Sep 19,2022
Sep 19,2022
4
people found
this helpful
this helpful
Very poor service. Complete lack of any communication whatsoever. Removed our property to another agent after concers not addressed at all...
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Mar 13,2020
Mar 13,2020
1
people found
this helpful
this helpful
Excellent service,Izabela what a good person very impressed,very professional,i wanted a rental valuation and marketing advise,can only give 10/10 for speed and accurate advise a brilliant team,if you are wanting to rent out your property don,t hesitate,call this young ...
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Mar 06,2019
Mar 06,2019
8
people found
this helpful
this helpful
I have written to William H Brown Barnsley to make an official compliant. on the 2nd February I emailed to take our property off sale, and rang to confirm. I clearly stated to a member of staff (Sarah) on the phone do not let anyone ...
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Comment on agent fees
Sky high fee's horrendous service.
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Dec 03,2018
Dec 03,2018
2
people found
this helpful
this helpful
Avoid.
Went for mortgage advice. Take your money upfront then give poor customer service. Really disappointing.
Wouldn't recommend them to anyone....
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Oct 23,2018
Oct 23,2018
0
people found
this helpful
this helpful
as a 1st time buyer i wasn't sure about any of the paperwork to do with buying and selling.
they made very easy and simple and they were very helpful when i needed them
special thanks to liam taylor who was their for us throughout ...
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Comment on agent fees
very good
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Apr 26,2018
Apr 26,2018
0
people found
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this helpful
I have always found Jamie Leigh easy to work with in arranging repairs to the house. Usually pretty quick to respond and has the right attitude to fixing issues....
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Comment on agent fees
Average.
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Apr 16,2018
Apr 16,2018
2
people found
this helpful
this helpful
My experience with William H Brown has been disgraceful from start to finish.
The extremely poor experience with this agency is the reason I left the property.
Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's ...
read full review
read full review
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Yes
Apr 12,2018
Apr 12,2018
2
people found
this helpful
this helpful
I've never had a problem with Jamie Leigh's service when we've needed to contact her ref an issue.
We originally got conned into a 3yr lease because I had a dog.
Not a problem happy here.
I contacted ref lease renewal in Jan 2018 asking for ...
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Comment on agent fees
See above comment
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Mar 01,2018
Mar 01,2018
0
people found
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this helpful
Jamie Leigh has been outstanding in her handling of matters for us as tenants. She is understanding and puts a personal touch whilst dealing remotely.
She is patient and polite, and I would recommend her to all prospective tenants...
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Feb 15,2018
Feb 15,2018
0
people found
this helpful
this helpful
Jaimeleigh has been supportive and responsive to our needs ensuring that issues are resolved promptly and efficiently. Her communication with us is usually pretty good. We are confident that she meets our needs.
Previously the branch were very helpful with making arrangements to let our ...
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Feb 14,2018
Feb 14,2018
1
people found
this helpful
this helpful
Excellent friend staff and the customer service was amazing they kept me updated from when Paul first came to value my house to the day the sale finalised...
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Comment on agent fees
Excellent
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Feb 13,2018
Feb 13,2018
0
people found
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Excellent always does what is asked/required a pleasure to deal with.
Not experienced any problems all seems to go smooth, thankyou....
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Feb 05,2018
Feb 05,2018
0
people found
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Jaime leigh makes the process of trying to maintain a house as a landlord a lot easier. She is always extremely helpful and goes above and beyond what I would expect of an agent. I would highly recommend her....
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Comment on agent fees
The fees seem fair for the service(s) provided.
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Jan 29,2018
Jan 29,2018
0
people found
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this helpful
Jamie Leigh is brilliant, professional, polite and gets things done promptly and in line with what she says.
Highly recommend her....
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Dec 18,2017
Dec 18,2017
1
people found
this helpful
this helpful
Absoloutly terrible company, by far the worst in south yorkshire! Cost me a fortune and wasted 10 months of my time trying to sort out a simple buy to let mortgage. AVOID!!!!!...
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Comment on agent fees
Bad
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Yes
Nov 12,2017
Nov 12,2017
1
people found
this helpful
this helpful
Dont use these back in 2014 i had my property up with them 2 years. Hardly got updates when we told them we got a snotty email from the manager. The last year we had our property up with them we had no viewings also vieeings that "...
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Comment on agent fees
Fees seemed reasonable but nah wouldnt use them
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Oct 03,2017
Oct 03,2017
0
people found
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Appalling service from this agent. Tenants not properly screened and deliberately misled regarding ability to pay and not provided references resulting in arrears and early termination of agreement. Their attempt to find new tenants has been worse than poor - no communication, slow response, dreadful ...
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Sep 14,2017
Sep 14,2017
0
people found
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this helpful
Viewed a property with then, after went to the office to make application... Staff promised to call back with decision by the end of day.... now waiting a week. In meantime have called to them few times. Really unhelpful and unprofessional Agent. I have offered 6 ...
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Comment on agent fees
BAD
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Apr 21,2017
Apr 21,2017
0
people found
this helpful
this helpful
Jaime is always extremely helpful and prompt in her responses. The agent is organised with the maintenance of the property, once she has raised an issue I rarely have to get involved again with getting the issue sorted. Jaime seems to have a good way ...
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Comment on agent fees
The fees seem fair for the service(s) provided.
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Feb 22,2017
Feb 22,2017
1
people found
this helpful
this helpful
Jaimie Leigh has been extremely helpful and prompt in dealing with any issues. Chloe on the other hand who works in the branch has been evasive, contradictory and extremely rude. I will not be recommending William H brown to anyone in the future....
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Comment on agent fees
Too much for the amount that they actually do which i am still struggling to work out. Im not sure much at all was done to protect my property and yet they pass the buck when this is pointed out to them
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Oct 25,2016
Oct 25,2016
0
people found
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It's vital to me that the person dealing with my property shows real attention to detail, is proactive and keeps to their word when it comes to the all important communication. Mark Dann excels in all three areas making my recent experience with the Lettings ...
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Comment on agent fees
In line with competition and then negotiated a small discount.
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Aug 24,2016
Aug 24,2016
1
people found
this helpful
this helpful
This review is for sequence management and in particular Mark Dann who has gone over and above what is required of him dealing with us. We had a few issues which William h brown were reluctant to help us with but one call to Mark ...
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Comment on agent fees
Good
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Aug 18,2016
Aug 18,2016
0
people found
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this helpful
when we first enquired about the property we rented from them and it was amazing service from the sales agent Jess, She kept us up to date on the references credit check etc....... when we moved in she made sure everything was done for us. ...
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Comment on agent fees
over the odds for the prices, they charge you over ‚£300 in fees when you first move in
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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