40% sales valuation accuracy
67% sales fee satisfaction
56% lettings valuation accuracy
67% lettings fee satisfaction
Aug 18,2016
Aug 18,2016
0
people found
this helpful
this helpful
when we first enquired about the property we rented from them and it was amazing service from the sales agent Jess, She kept us up to date on the references credit check etc....... when we moved in she made sure everything was done for us. We then moved in and all was ok. Jess then moved departments and we was then required to deal with Chloe at the Branch and Mark at the sequence centre which is based in stoke i believe. We had an issue with the property regards to the toilets not working, ants coming inside the property, and when we phoned up to complain about this we was told basically to put ant powder down even though we have a 6 month old baby and i don't think that is a good enough response. If you have any problems with your property or any questions do not expect them to answer you as they will say they will call you back and they never do.
We handed our notice in and my god did they turn against us. We got home one afternoon to find that they have been inside our property to do a viewing even though we have no phone call or voicemail from them even though they claim they phoned us even though they didn't. I then contacted shelter who is like a ofcom and they said they have broken the contract and when i informed Chloe of this she said we can enter the property at any time and i said as per your terms and conditions 6.2 you have to write to us and give us at least 24 hours notice. She then said ok and was being funny with us. I would never ever deal with these guys again, p.s they will try any way to get more money out of you and if you have any inbuilt items and they don't work YOU are required to pay for them even though they are not yours.
We handed our notice in and my god did they turn against us. We got home one afternoon to find that they have been inside our property to do a viewing even though we have no phone call or voicemail from them even though they claim they phoned us even though they didn't. I then contacted shelter who is like a ofcom and they said they have broken the contract and when i informed Chloe of this she said we can enter the property at any time and i said as per your terms and conditions 6.2 you have to write to us and give us at least 24 hours notice. She then said ok and was being funny with us. I would never ever deal with these guys again, p.s they will try any way to get more money out of you and if you have any inbuilt items and they don't work YOU are required to pay for them even though they are not yours.
Comment on agent fees
over the odds for the prices, they charge you over ‚£300 in fees when you first move in
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Latest Reviews
11th Nov 2024
reviewed by 'Very Dissatisfied Customer'
25th Apr 2023
reviewed by 'Kris'
19th Sep 2022
reviewed by 'Very poor service'
13th Mar 2020
reviewed by 'philip'
6th Mar 2019
reviewed by 'Jodie'
Opening Hours
Address
William H Brown
24 Market Hill
Barnsley
Yorkshie
S70 2QE
S 01226 733456 L 01226 733456
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 67% | £250,000 | £500,000 |
| Lettings | 56% | 67% | £375 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 2 | 6 | 2 | 1 | 1 | 1 | 0 | 2 | 6 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Nov 11,2024
Nov 11,2024
0
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Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley approached me telling me how they would market the house differently and that they wouldn't rely on Rightmove and had an army of customers to ...
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Apr 25,2023
Apr 25,2023
1
people found
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I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had ...
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Sep 19,2022
Sep 19,2022
4
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this helpful
Very poor service. Complete lack of any communication whatsoever. Removed our property to another agent after concers not addressed at all...
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Mar 13,2020
Mar 13,2020
1
people found
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this helpful
Excellent service,Izabela what a good person very impressed,very professional,i wanted a rental valuation and marketing advise,can only give 10/10 for speed and accurate advise a brilliant team,if you are wanting to rent out your property don,t hesitate,call this young ...
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Mar 06,2019
Mar 06,2019
8
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I have written to William H Brown Barnsley to make an official compliant. on the 2nd February I emailed to take our property off sale, and rang to confirm. I clearly stated to a member of staff (Sarah) on the phone do not let anyone ...
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Comment on agent fees
Sky high fee's horrendous service.
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Dec 03,2018
Dec 03,2018
2
people found
this helpful
this helpful
Avoid.
Went for mortgage advice. Take your money upfront then give poor customer service. Really disappointing.
Wouldn't recommend them to anyone....
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Oct 23,2018
Oct 23,2018
0
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as a 1st time buyer i wasn't sure about any of the paperwork to do with buying and selling.
they made very easy and simple and they were very helpful when i needed them
special thanks to liam taylor who was their for us throughout ...
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Comment on agent fees
very good
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Apr 26,2018
Apr 26,2018
0
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I have always found Jamie Leigh easy to work with in arranging repairs to the house. Usually pretty quick to respond and has the right attitude to fixing issues....
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Comment on agent fees
Average.
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Apr 16,2018
Apr 16,2018
2
people found
this helpful
this helpful
My experience with William H Brown has been disgraceful from start to finish.
The extremely poor experience with this agency is the reason I left the property.
Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's ...
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Apr 12,2018
Apr 12,2018
2
people found
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I've never had a problem with Jamie Leigh's service when we've needed to contact her ref an issue.
We originally got conned into a 3yr lease because I had a dog.
Not a problem happy here.
I contacted ref lease renewal in Jan 2018 asking for ...
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Comment on agent fees
See above comment
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Mar 01,2018
Mar 01,2018
0
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Jamie Leigh has been outstanding in her handling of matters for us as tenants. She is understanding and puts a personal touch whilst dealing remotely.
She is patient and polite, and I would recommend her to all prospective tenants...
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Feb 15,2018
Feb 15,2018
0
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Jaimeleigh has been supportive and responsive to our needs ensuring that issues are resolved promptly and efficiently. Her communication with us is usually pretty good. We are confident that she meets our needs.
Previously the branch were very helpful with making arrangements to let our ...
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Feb 14,2018
Feb 14,2018
1
people found
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this helpful
Excellent friend staff and the customer service was amazing they kept me updated from when Paul first came to value my house to the day the sale finalised...
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Comment on agent fees
Excellent
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Feb 13,2018
Feb 13,2018
0
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Excellent always does what is asked/required a pleasure to deal with.
Not experienced any problems all seems to go smooth, thankyou....
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Feb 05,2018
Feb 05,2018
0
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Jaime leigh makes the process of trying to maintain a house as a landlord a lot easier. She is always extremely helpful and goes above and beyond what I would expect of an agent. I would highly recommend her....
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Comment on agent fees
The fees seem fair for the service(s) provided.
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Jan 29,2018
Jan 29,2018
0
people found
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Jamie Leigh is brilliant, professional, polite and gets things done promptly and in line with what she says.
Highly recommend her....
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Dec 18,2017
Dec 18,2017
1
people found
this helpful
this helpful
Absoloutly terrible company, by far the worst in south yorkshire! Cost me a fortune and wasted 10 months of my time trying to sort out a simple buy to let mortgage. AVOID!!!!!...
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Comment on agent fees
Bad
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Nov 12,2017
Nov 12,2017
1
people found
this helpful
this helpful
Dont use these back in 2014 i had my property up with them 2 years. Hardly got updates when we told them we got a snotty email from the manager. The last year we had our property up with them we had no viewings also vieeings that "...
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Comment on agent fees
Fees seemed reasonable but nah wouldnt use them
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Oct 03,2017
Oct 03,2017
0
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Appalling service from this agent. Tenants not properly screened and deliberately misled regarding ability to pay and not provided references resulting in arrears and early termination of agreement. Their attempt to find new tenants has been worse than poor - no communication, slow response, dreadful ...
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Sep 14,2017
Sep 14,2017
0
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Viewed a property with then, after went to the office to make application... Staff promised to call back with decision by the end of day.... now waiting a week. In meantime have called to them few times. Really unhelpful and unprofessional Agent. I have offered 6 ...
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Comment on agent fees
BAD
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Apr 21,2017
Apr 21,2017
0
people found
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Jaime is always extremely helpful and prompt in her responses. The agent is organised with the maintenance of the property, once she has raised an issue I rarely have to get involved again with getting the issue sorted. Jaime seems to have a good way ...
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Comment on agent fees
The fees seem fair for the service(s) provided.
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Feb 22,2017
Feb 22,2017
1
people found
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Jaimie Leigh has been extremely helpful and prompt in dealing with any issues. Chloe on the other hand who works in the branch has been evasive, contradictory and extremely rude. I will not be recommending William H brown to anyone in the future....
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Comment on agent fees
Too much for the amount that they actually do which i am still struggling to work out. Im not sure much at all was done to protect my property and yet they pass the buck when this is pointed out to them
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Oct 25,2016
Oct 25,2016
0
people found
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It's vital to me that the person dealing with my property shows real attention to detail, is proactive and keeps to their word when it comes to the all important communication. Mark Dann excels in all three areas making my recent experience with the Lettings ...
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Comment on agent fees
In line with competition and then negotiated a small discount.
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Aug 24,2016
Aug 24,2016
1
people found
this helpful
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This review is for sequence management and in particular Mark Dann who has gone over and above what is required of him dealing with us. We had a few issues which William h brown were reluctant to help us with but one call to Mark ...
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Comment on agent fees
Good
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Aug 18,2016
Aug 18,2016
0
people found
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when we first enquired about the property we rented from them and it was amazing service from the sales agent Jess, She kept us up to date on the references credit check etc....... when we moved in she made sure everything was done for us. ...
read full review
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Comment on agent fees
over the odds for the prices, they charge you over ‚£300 in fees when you first move in
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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