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William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.
 
Website not available Properties for sale
Properties for rent
Jul 21,2017
Minithumbdown
Diane
Diane Lacey
By:
Jul 21,2017
0 people found
this helpful
We have used various agents to rent out properties for over 20 years and never had any cause for complaint. Browns were TERRIBLE. To give them credit they found a tenant quickly but afterwards they had no interest in the landlord at all, the tenants word was all that mattered. The problem seems to be that everyone in the office is inexperienced, I don't think any of them can own a house. Landlords beware! Renting a house out with them was not worth the aggravation, in the end we decided to sell....
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Comment on agent fees
They were average
Was this helpful? Yes
Jul 14,2017
Minithumbdown
By:
Jul 14,2017
0 people found
this helpful
Contacted these agents online for details of a property, never got a reply so rung theme to ask again for info on this property. Turns out that i knew more than these so could agent about it, loads of just incorrect info even told me that this property was not online so how the hell did i find it. Then told me that will contact me with more details they still have not done this. If it was me paying for this rubbish service i would be totally enraged How the hell can they do any business at all, ...
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Comment on agent fees
n/a
Was this helpful? Yes
Jul 13,2017
Minithumbup
Georgina farrow
By:
Jul 13,2017
1 people found
this helpful
I contacted Georgina for a maintenance issue in our property and she has been an absolute star to us, she has been effectively communicating between us and our landlady and the maintenance company and keeping us very up to date. Our issue has resolved very quickly after we have contacted her...
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Was this helpful? Yes
Jul 13,2017
Minithumbup
Norwich LSC and Dan Freestone
By:
Jul 13,2017
1 people found
this helpful
After numerous attempts to have my late father's deposit refunded to my account, Dan Freestone was allocated to sort the issue out. Dan was very polite, professional and kept me informed of the progress. After hearing that, due to a recent back injury, I was unable to walk to send off the Grant of Probate Dan realised that I actually worked in Norwich. Dan took it upon himself to walk to my office during his lunch hour in order to view the document and certify a copy. This enabled the funds to...
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Comment on agent fees
N/A
Was this helpful? Yes
Jul 11,2017
Minithumbdown
Martha drewery
By:
Jul 11,2017
0 people found
this helpful
I'm a landlord and rented my bungalow thru WH Browns of swaffham and found them to favour the tenant over the landlord every time ...it's all about targets with them with no care for finding a suitable tenant .now I'm trying to get my money owed to me from the deposit held by them , to cover a cleaning bill ....appalling and getting fobbed off by each person I speak to ...never will I use them again !landlords beware !...
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Comment on agent fees
Bad
Was this helpful? Yes
Jul 08,2017
Minithumbdown
louisa crook
By:
Jul 08,2017
0 people found
this helpful
Attempting to purchase a property through William h Brown has been so difficult. This was one of the main reason for our withdrawal to purchase a property through them. We will not look at property they have for sale in the future. The service I received was so bad, I chose to write a formal complaint to the branch manager. I am awaiting a response to this complaint at present. Some staff made it very difficult to obtain a copy of there complaints procedure, but as I am persistent & I will ...
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Comment on agent fees
Bad - in my opinion, I feel £2800,00 is expensive for agent fees
Was this helpful? Yes
Jul 08,2017
Minithumbdown
Gary Morton
Stephen Nation
By:
Jul 08,2017
0 people found
this helpful
If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, then I recommend you choose William H Brown. I had the misfortune to have my rented property flooded when a local stream flooded at the beginning of June, sending heavily silted stream and drain water into my property and that of 7 of my neighbou...
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Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed. For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
Was this helpful? Yes
Jul 06,2017
Minithumbup
Emilie Walker
By:
Jul 06,2017
1 people found
this helpful
would just like to comment on the fantastic help i received from emile when my boiler broke down at my rented property its good to know that there is someone at the end of the phone who will work there hardest to help. Thanks emile...
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Was this helpful? Yes
Jul 06,2017
Minithumbup
Jon Barton
Richard Thurston
By:
Jul 06,2017
2 people found
this helpful
My husband and I have been using WHB services at the Brandon branch for a number of years. In December 2016 we approached Jon to discuss a remortage of our property as our previous deal had come to an end so we were looking at the best possible deal we could get. At the time we were looking at making a lump sum payment into our mortage and bring it down. Jon was able to find us some great deals that met our expectations. He then brought to our attention that with the amount of money we were look...
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Comment on agent fees
Reasonable and fair
Was this helpful? Yes
Jun 30,2017
Minithumbdown
Nicola
By:
Jun 30,2017
1 people found
this helpful
Awful estate agents. Very unfair of viewings for rentals, poor communication,unprofessional and poor attitudes. Will not ciew properties with them again. Avoid avoid avoid...
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Was this helpful? Yes
Jun 30,2017
Minithumbup
By:
Jun 30,2017
0 people found
this helpful
I find any of the staff very polite & helpful any queries are dealt with quickly & they get back to you with answers asap....
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Comment on agent fees
Having not had any experience with another agent I trust that the feesPrudencewith you are average for this service
Was this helpful? Yes
Jun 28,2017
Minithumbup
Joanne Carr
By:
Jun 28,2017
0 people found
this helpful
Joanne Carr as been great with various problems and resolved them very quickly, as always been very helpful, professional and responsive at all times...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 28,2017
Minithumbdown
Paige
By:
Jun 28,2017
1 people found
this helpful
The staff at WHB haven't got a clue as to what is happening with their clients house moves and I don't think that they care. They always say that they will look into a query and phone back which they never do. It took the Estate Agent next in the chain to sort out the problems with our move. If you want to retain your sanity do not use these people as there are at least another dozen in the High Street to choose from....
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Comment on agent fees
Too high as they do nothing to earn them
Was this helpful? Yes
Jun 27,2017
Minithumbup
David Methold
By:
Jun 27,2017
1 people found
this helpful
Brilliant service, we have recently bought our dream home through David and Chris in Aylsham and they helped make it happen as smoothly as possible. Helpful, friendly and polite....
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Comment on agent fees
not applicable as buyers
Was this helpful? Yes
Jun 27,2017
Minithumbdown
Ellen Knights
By:
Jun 27,2017
2 people found
this helpful
It was agreed we were successful with our application. We paid the fees over the phone as they requested to reserve the house. We handed our notice in at our current house. Then they ignored our calls/emails and we eventually found out that they had given the house to someone else & didn't tell us! Complained in writing, was ignored....
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Was this helpful? Yes
Jun 23,2017
Minithumbup
By:
Jun 23,2017
2 people found
this helpful
Lauren was very helpful and always quick to answer. She is a first class employee. Thank you very much! Hope to continue dealing with you in the future....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 21,2017
Minithumbdown
By:
Jun 21,2017
2 people found
this helpful
I have only recently discovered this site, or I would have posted my review earlier. After a visit from Dominique (who was very professional) we decided to use this agent. What a mistake! A lack of proactivity, a tendency to blame our solicitor for delays (when we had proof that our solicitor had not caused delays) and disinterested staff members who had little or no telephone skills. Would never use them again and would NOT recommend....
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Comment on agent fees
Very high considering the lack of service offered.
Was this helpful? Yes
Jun 20,2017
Minithumbup
Kay McGonigle
By:
Jun 20,2017
3 people found
this helpful
I had a very unhelpful & stuben landlady, we were evicted as our landlady said she had sold the house, we had nothing but nastyness from her, alot of brain ache & unneeded upheavle on her part, I on numerous occasions wasn't happy & Kay got the brunt end if things, she was calm & very helpful in our bad situation. Kay always answered my questions & called me back when she said she would....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jun 20,2017
Minithumbup
Georgina Farrow
By:
Jun 20,2017
1 people found
this helpful
Georgina was an absolute star during my problems with the boiler at my property. She took on my case personally and kept the case open after the repair man had been. My boiler had been giving trouble for a number of weeks and despite numerous visit to repair it the boiler would breakdown within 48 hours. She put up with my frustration at the problem and kept the pressure on the repair until it was fully resolve....
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Was this helpful? Yes
Jun 15,2017
Minithumbup
Samantha Greenfield
By:
Jun 15,2017
2 people found
this helpful
I found Samantha very helpful and courteous when I contacted your office in an effort to resolve a minor issue regarding a TV aerial. As I only use the flat on an infrequent basis and was also on holiday for a few weeks, Samantha organised and co-ordinated the repair work to ensure that everything was sorted for my return.JiMc...
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Comment on agent fees
Nobody likes paying fees, but it's a fact of life. You get what you pay for.
Was this helpful? Yes
Jun 15,2017
Minithumbup
Kym France
By:
Jun 15,2017
0 people found
this helpful
Kym is absolutely brilliant. Anytime I needed to speak to her she remained professional and polite at all times and extremely helpful. If the tenant had an issue she would call me straight away and would work endlessly to ensure any problems were rectified going above and beyond many times. Kym is an asset to this company and anyone is lucky to have her looking after their property. She deserves recognition for the hard work she puts in....
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Was this helpful? Yes
Jun 14,2017
Minithumbup
Emily box
By:
Jun 14,2017
2 people found
this helpful
Competent at dealing with requests straight away Aims to resolve problems Polite and professional Will discuss issues with myself before progressing. Is impartial and often works between myself and the tenant....
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Comment on agent fees
I am paying for full management service . The fees are realistic but only if the agent does take on full management role in general.
Was this helpful? Yes
Jun 14,2017
Minithumbdown
By:
Jun 14,2017
0 people found
this helpful
Do not waste your time and money! They have lied so much to us it is unreal! Got told we moving on the 9th then it got cancelled! Then moving on the 16th that also got cancelled and now the new date is the 30th! Baring in mind each time we booked for removals with no refunds! Baring in mind it has also been around 10 months dealing with them and still not moved! I am so upset and angry the way I was spoken to when I raised a few concerns. I'm looking for the person at the top of William h brown ...
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Comment on agent fees
Terribel
Was this helpful? Yes
Jun 13,2017
Minithumbdown
By:
Jun 13,2017
1 people found
this helpful
1 star is too much. This company is a joke. Upon viewing the property the boiler had a fault I was told this would be fixed. Nearly 2 years later it's decided the boiler needs to be fixed,they came to do the repair then a week later the landlord decided he didn't want to pay for the repair so they removed the newly for thermostat thus leaving the boiler broken again. I have been left twice for over a week with no bathing facilities as William h brown and sequence couldn't do a simple task and fo...
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Comment on agent fees
Really high fees for the service they give which is absolutely nothing
Was this helpful? Yes
Jun 08,2017
Minithumbup
Emily box
By:
Jun 08,2017
2 people found
this helpful
Always very helpful and efficient. It's a pleasure to work with Emily. She has managed a property for me for a couple of years and has done a great job....
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Comment on agent fees
Market-level fees
Was this helpful? Yes
Jun 08,2017
Minithumbup
Tony
Emma
By:
Jun 08,2017
0 people found
this helpful
I sold my Grandmother's house through William H Brown - Their valuation was realistic and fees were competitive. Photos were taken very quickly and put on the market within a week of the initial valuation. Had 3 offers and sold within 24 hours. Really happy with how helpful the branch dealt with everything and how quickly the sale went through. Tony was helpful with any questions that I had and Emma was well informed with what was going on in the chain and where we were in the process. Would...
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Was this helpful? Yes
Jun 08,2017
Minithumbdown
Georgina farrow
By:
Jun 08,2017
0 people found
this helpful
I was a tenant for 6 months. I reported a leak and a live wire was found which made the house unsafe as stated by the electrician who attended. I informed the agents immediately and let them know I would be moving out due to it being unsafe. 2 months later I was still waiting to move back in. Go elsewhere people....
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Comment on agent fees
I literally have just revived my deposit back 4 months having to go through the TDS
Was this helpful? Yes
Jun 07,2017
Minithumbup
Gillian Clark
By:
Jun 07,2017
1 people found
this helpful
I have dealt with Gillian Clark for several years as a tenant. She has always been very polite and friendly and very helpful. Whenever we have had any questions, queries, or problems she has dealt with the matter fast and efficiently. Gillian is a star, highly recommended. Thank you Gill....
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Was this helpful? Yes
Jun 05,2017
Minithumbup
Emily box
Daniella Martin
By:
Jun 05,2017
1 people found
this helpful
So this review is for two members of staff. Hope it goes through nevertheless. Daniella and Emily have now supported us for a while. It has always been a pleasurable experience. They have dealt with all requests and issues in a prompt and always very courteous manner. They have been rock solid support. Thanks so much for all your help and your smiles (which we sense, but don't see)...
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Was this helpful? Yes
Jun 04,2017
Minithumbdown
By:
Jun 04,2017
1 people found
this helpful
Terrible. Just terrible. I have been a tenant for 6 years now and have not across more money-thirsty, irresponsible, rude agents. Throughout my tenancy I felt they did not care about the flat or me, all they wanted was to find ways to make as much money as possible out of me, with as little responsibility as possible. Stay away from them if you can....
read full review
Comment on agent fees
Their letting fees are double as much as most agents out there, matched with a very bad service.
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
116 25 95 55 111 50 50 18 29 90

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Agent Fees

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Awards won by William H Brown

Individual Branch Awards

Beverley, HU17 8AP

Norwich, NR2 4SF

Spalding, PE11 1BG

Sudbury, CO10 6EN

Fakenham, NR21 9DY

Great Yarmouth, NR30 1HX

Holt, NR25 6HX

Lowestoft, NR32 1HB

North Walsham, NR28 9BZ

Reepham, NR10 4LD

Stalham, NR12 9AS

Norwich, NR1 16EL

Chelmsford, CM1 1HL

Halstead, CO9 2AF

Gorleston-on-Sea, NR31 6RB


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Allerton
36 Allerton Road, Liverpool L18 1LN
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Attleborough
Exchange Street, Attleborough NR17 2AB
(2)
Barnsley
24 Market Hill, Barnsley S70 2QE
(5)
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Beverley
5a North Bar within, Beverley HU17 8AP
(9)
Bradford
6 Fair Road, bradford BD6 1QN
(1)
Braintree
51-53 High Street, Braintree CM7 1JX
(4)
Castleford
10 Bank Street, Castleford WF10 1HZ
(1)
Dereham
3 Market place, Dereham NR19 2AW
(6)
Dewsbury
1 Market place, Dewsbury WF13 1AE
(1)
Diss
Navire House Mere Street, diss IP22 4AG
(0)
Doncaster
Unit 1 Station Road, doncaster DN7 6QD
(3)
Downham Market
2 Market Place, Downham Market PE38 9DE
(5)
Fakenham
Royal oak House 18 Oak Street, Fakenham NR21 9DY
(12)
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3 Hall Quay, Great Yarmouth NR30 1HX
(12)
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30 High Street, Halstead CO9 2AF
(9)
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280/282 High Street, Harwich CO12 3PD
(5)
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28 The Village, Haxby YO32 3HT
(1)
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41 High Street, Hoddesdon EN11 8TD
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34 Victoria Street, Holmfirth HD9 7DE
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The Old Fire Station Albert Street, Holt NR25 6HX
(6)
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The Old Fire Station Albert Street, Holt NR25 6HX
(1)
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(8)
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35/36 Silver Street, Lincoln LN2 1EW
(10)
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(3)
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2 The Grove, Ilkley LS29 9EG
(3)
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138 London Road North, Lowestoft NR32 1HB
(9)
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34 High Street, March PE15 9JR
(2)
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Meldreth House, Wellington Street, Newmarket CB8 0HT
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Kiosk at unit 1 Tesco store blue bore lane, Norwich NR7 8AB
(4)
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Kiosk at unit 1 Tesco store blue bore lane, Norwich NR7 8AB
(1)
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498-500 Roundhay Road, Leeds LS8 2HU
(3)
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32 Upper Parliament Street, Nottingham NG1 2AG
(12)
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63 High Street, Grantham NG31 6NN
(1)
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141 High Street, Colchester CO1 1PG
(12)
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21 High Street, Ware SG12 9BN
(4)
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(10)
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910 Market Place, Beverley HU17 8BB
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21 Castle Street, Hertford SG14 1ER
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82 Newland Avenue, Hull HU5 3AB
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5 Bank Plain, Norwich NR2 4SF
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21 Market Square, Shipley BD18 3QB
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52 High Street, Rushden NN10 0PJ
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9 High Street, Ipswich IP256AP
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23 Market Place, Norwich NR1 16EL
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392 Psalter Lane, Sheffield S11 8UW
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18 Ropergate, Pontefract WF8 1LP
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2 Market place, Rothwell-Kettering NN14 6EP
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16-18 Oswald Road, Scunthorpe DN15 7PT
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52 High Street, Stalham NR12 9AS
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47 King Street, Thetford IP24 2AU
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20 High St,, Wisbech PE13 1DE
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Unit 9 Landsdowne Road, Yaxley PE7 3JL
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