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Customer Reviews

Showing 1-30 of 952

“ Church lane timberland... ”

5 Star Review

Sep 14,2018

By: 'Claire Walker'

Sep 14,2018

Branch: Sleaford, 75 Southgate
Services: Lettings (as a Landlord)
Rent PCM: £625
Would you recommend?: Yes
Postcode: Sn14

Branch: Sleaford, 75 Southgate
Lettings (as a Landlord)
Rent PCM: £625
Postcode: Sn14

0 people found
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Outstanding service from Lucinda and jo in the Sleaford branch. Very efficient and professional and nothing was to much trouble. I was kept informed all the way and they dealt with sensitive issues with emotional intelligence. So impressed...
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Comment on agent fees

Client accounts was once again below par.letting agent wonderful

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“ Jo - prompt and courteous... ”

5 Star Review

Sep 13,2018

By: 'P Klumpes'

Sep 13,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG5

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Postcode: NG5

0 people found
this helpful

I have had the fortune as a tenant in Nottingham to deal with Joanne. She is always prompt and courteous in responding to my requests and for providing advice concerning the tenancy generally. I...
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“ Professional service happy overall... ”

5 Star Review

Sep 13,2018

By: 'Penny Upton'

Sep 13,2018

Branch: Stalham, 52 High Street
Services: Sales (as a Vendor)
Sold price: £312000
Would you recommend?: Yes
Postcode: Nr29

Branch: Stalham, 52 High Street
Sales (as a Vendor)
Sold price: £312000
Postcode: Nr29

0 people found
this helpful

Jamie and the team and north walsham Julie looked after us and kept us informed of progress friendly and professional...
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Comment on agent fees

Average fee

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“ Great service... ”

5 Star Review

Sep 12,2018

By: 'Kay'

Sep 12,2018

Branch: Grays, 1 Orsett Rd
Services: Lettings (as a Landlord)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: RM

Branch: Grays, 1 Orsett Rd
Lettings (as a Landlord)
Rent PCM: £1100
Postcode: RM

0 people found
this helpful

David did an excellent job of finding me a new tenant. It's was during a difficult time, the summer holidays but he worked hard and found me a new tenant. I have read the previous reviews, many of them very negative, but I found ...
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Comment on agent fees

Good

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“ Sarah Hollands... ”

5 Star Review

Sep 11,2018

By: 'J.Selby'

Sep 11,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Rent PCM: £535
Would you recommend?: Yes
Postcode: pe13

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Rent PCM: £535
Postcode: pe13

1 people found
this helpful

Sarah is a credit to the company and so efficient. From start to finish she has been kind ,friendly ,helpful and professional. Always keeping me in the loop with regular contact via emails and phone calls. I would highly recommend Sarah an absolute star!...
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“ Reliable, professional and friendly... ”

5 Star Review

Sep 10,2018

By: 'Chris B'

Sep 10,2018

Branch: Norwich, 5 Bank Plain
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NR46

Branch: Norwich, 5 Bank Plain
Lettings (as a Landlord)
Postcode: NR46

2 people found
this helpful

I am very happy to have Chloe responsible for matters concerning my property. Always friendly, reliable and professional. She is pragmatic and always open for suggestions on coordination and solutions concerning the smooth running of major as well as minor issues which arise....
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Comment on agent fees

These are acceptable considering the plethora of minor items that need to be dealt with, along with larger issues.

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2 people found
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“ LEEDS - OAKWOOD BRANCH - AVOID!!!... ”

1 Star Review

Sep 10,2018

By: 'Ged'

Sep 10,2018

Branch: Leeds, 498-500 Roundhay Road
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Ls8

Branch: Leeds, 498-500 Roundhay Road
Sales (as a Vendor)
Postcode: Ls8

0 people found
this helpful

Where do I start with this so called agent! They are useless!!!! David Walker is a typical sales man and talks utter nonsense and will purposely over value your property to ensure you sign up with them. The rest of the branch staff are just ...
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“ Keep well clear of WHB Ipswich.... ”

1 Star Review

Sep 08,2018

By: 'Terryh'

Sep 08,2018

Branch: Ipswich, Wolsey House, 16-18 Princes Street
Services: Sales (as a Buyer)
Sold price: £175
Would you recommend?: No
Postcode: IP4

Branch: Ipswich, Wolsey House, 16-18 Princes Street
Sales (as a Buyer)
Sold price: £175
Postcode: IP4

0 people found
this helpful

I purchase a flat in 2018 - WHB's advertising details were highly misleading. For example: " Entrance area & entry phone system to each apartment". What that actually meant was that each apartment has a entry phone handset but no actual facility/mechanism to ...
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Comment on agent fees

n/a

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“ Extremely helpful... ”

5 Star Review

Aug 31,2018

By: 'Kizzie'

Aug 31,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Rent PCM: £700
Would you recommend?: Yes
Postcode: B90

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Rent PCM: £700
Postcode: B90

4 people found
this helpful

Bradleigh responded to my email, which I had sent to another member of the letting team, immediately, and actioned my request within 24 hours....
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Comment on agent fees

Shipways in Shirley had very high fees for a poor service that was extremely tardy.

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4 people found
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“ Good Service... ”

5 Star Review

Aug 31,2018

By: 'Jaxhatter'

Aug 31,2018

Branch: Dereham, 3 Market place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PE32

Branch: Dereham, 3 Market place
Lettings (as a Tenant)
Postcode: PE32

0 people found
this helpful

I found after buying my property after renting that I was owed £40 as overpayment of deposit. John after initially informing me of this worked very hard to ensure that I finally got my payment, there were some hurdles due to the refund requirements, but John ...
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Comment on agent fees

N/A

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“ Have scheduled a viewing but NO SHOW... ”

1 Star Review

Aug 29,2018

By: 'KM'

Aug 29,2018

Branch: Sudbury, 23-24 Market Hill
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CO10

Branch: Sudbury, 23-24 Market Hill
Lettings (Prospective customer)
Postcode: CO10

0 people found
this helpful

The viewing was scheduled but the staff member didn't show up at all. When called I was told the viewing was cancelled but I didn't get any message, call or any kind of information about it. No apologies or anything like that over ...
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“ Professional Member of Staff... ”

5 Star Review

Aug 29,2018

By: 'May Daniels'

Aug 29,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: PE11

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Postcode: PE11

4 people found
this helpful

Faridah is an outstanding member of staff, always helpful, very polite, cheery and gets the job done. Highly recommended, well done and thank you....
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Comment on agent fees

Good

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4 people found
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“ Very efficient... ”

5 Star Review

Aug 28,2018

By: 'Jane CULPIN'

Aug 28,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: PE12

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Postcode: PE12

3 people found
this helpful

I would like to say how much I have appreciated Faridah's help with my rental properties. She has always been very proactive in dealing with any problems with my tenants. It is obvious that she is a very busy lady, but she always took ...
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3 people found
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“ Very pleasing service... ”

5 Star Review

Aug 23,2018

By: 'Jrussell'

Aug 23,2018

Branch: St Albans, 6 Chequer Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: AL1

Branch: St Albans, 6 Chequer Street
Lettings (as a Tenant)
Postcode: AL1

0 people found
this helpful

Very happy with the service we received from Janki and the team. She was very knowledgeable about our property upon our first viewing and has since been extremely helpful and patient with the moving process. We would thoroughly recommend!...
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Comment on agent fees

Good

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“ Excellent service... ”

5 Star Review

Aug 23,2018

By: 'Iggy'

Aug 23,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Rent PCM: £795
Would you recommend?: Yes
Postcode: PE12

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Rent PCM: £795
Postcode: PE12

3 people found
this helpful

Extremely happy with Faridah, who had to sort out a difficult situation with my tenants. She has been polite and courteous at all times and has a very professional manner. I would definitely recommend her....
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Comment on agent fees

Competitive

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3 people found
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“ Thank You... ”

5 Star Review

Aug 21,2018

By: 'CG'

Aug 21,2018

Branch: St Albans, 6 Chequer Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL1

Branch: St Albans, 6 Chequer Street
Lettings (as a Landlord)
Postcode: AL1

0 people found
this helpful

I have been very impressed by the level of service provided by William H Brown since letting out my property through them. In paricular the interactions with Janki have been great. She has been knowledgable, responsive and supportive whilst looking for tenants for my property. ...
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Comment on agent fees

Fees are very reasonable

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“ Awesome Service in Sales and Mortgage... ”

5 Star Review

Aug 20,2018

By: 'Graeme Hall'

Aug 20,2018

Branch: Attleborough, William H Brown
Services: They arranged our mortgage
Sold price: £254000
Would you recommend?: Yes
Postcode: NR17

Branch: Attleborough, William H Brown
They arranged our mortgage
Sold price: £254000
Postcode: NR17

0 people found
this helpful

Being in the same house for 12 years and entering the 'moving house market' the choice or mortgages and avenues to go down was somewhat a maze. The service from Rebecca at William H Brown was fantastic. Nothing was an issue and the leg work completed ...
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Comment on agent fees

As per the rest of the agents in the same town.

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“ Flat sale... ”

5 Star Review

Aug 20,2018

By: 'Charlie rowe'

Aug 20,2018

Branch: Norwich, 161 Unthank Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: Nr2

Branch: Norwich, 161 Unthank Road
Sales (as a Vendor)
Postcode: Nr2

0 people found
this helpful

We especially wish to thank Dominic at the Unthank office for his perseverance in guiding us to a successful sale of our flat. His undivided attention throughout the process is greatly appreciated by us....
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Comment on agent fees

Fair

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“ Excellent Service Always... ”

5 Star Review

Aug 16,2018

By: 'Bains'

Aug 16,2018

Branch: Ware, 21 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: EN11

Branch: Ware, 21 High Street
Lettings (as a Landlord)
Postcode: EN11

1 people found
this helpful

Hi We have been managed by William H Brown/Sequence Homes for 5 years. Cheyenne provides an excellent service she is very helpful and approachable member of staff. She has supported us with many tricky issues and always aims to get them resolved promptly. Thank you...
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“ Excellent Service... ”

5 Star Review

Aug 13,2018

By: 'Laura...sheffield'

Aug 13,2018

Branch: Liverpool, 110-112 New Road Side
Services: Property Management
Rent PCM: £650
Would you recommend?: Yes
Postcode: S2

Branch: Liverpool, 110-112 New Road Side
Property Management
Rent PCM: £650
Postcode: S2

0 people found
this helpful

Reduced my stress levels by completing work and being professional and keeping me informed of progress of work within my apartment. Unfortunately due to poor communication, and demonstration of professionalism when new staff came to Sheffield branch...It has taken to finding Sue in an ...
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Comment on agent fees

Fair, I have been with them for 9 years and they have increased...however I wouldn't wish to for the poor service I have received prior to Sue taking over!

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“ Liam Cleeton has been fantastic the whole time I was the tenant for Talbot road.... ”

5 Star Review

Aug 13,2018

By: 'Sally'

Aug 13,2018

Branch: Sudbury, 23-24 Market Hill
Services: Lettings (as a Tenant)
Rent PCM: £775
Would you recommend?: Yes
Postcode: Co10

Branch: Sudbury, 23-24 Market Hill
Lettings (as a Tenant)
Rent PCM: £775
Postcode: Co10

0 people found
this helpful

He always kept me up to date via email and was so efficient in his job when it came to my up and down relationship with my landlady. Well spoken, communication was great and an all over nice guy. I'm so happy to have ...
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Comment on agent fees

Was no different to the other agents fees I’ve had to pay.

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“ chloe jones... ”

5 Star Review

Aug 09,2018

By: 'preeti'

Aug 09,2018

Branch: Norwich, 5 Bank Plain
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: NR1

Branch: Norwich, 5 Bank Plain
Lettings (as a Landlord)
Postcode: NR1

0 people found
this helpful

chloe has always been exceptional at communicating promptly as well as arranging for things to happen. as a landlord, there have been times when i have occasionally made unreasonable requests but i have always found chloe to be extremely patient and always willing to go ...
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“ Great Help... ”

5 Star Review

Aug 08,2018

By: 'Great work'

Aug 08,2018

Branch: Norwich, 5 Bank Plain
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:

Branch: Norwich, 5 Bank Plain
Lettings (as a Tenant)
Postcode:

0 people found
this helpful

Rosie was a pleasure to deal with and helped me out with any request I had. Best contact to have at Sequence....
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“ Teresa Crouch - Polite, Responsive and Effective... ”

5 Star Review

Aug 08,2018

By: 'David Hoare'

Aug 08,2018

Branch: Norwich, 5 Bank Plain
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode:

Branch: Norwich, 5 Bank Plain
Lettings (as a Tenant)
Postcode:

1 people found
this helpful

Teresa, on behalf of Sequence, manages the repairs for our flat in Barking (a long way from Norwich). I have been very impressed with her courtesy, speed of response and the speed delivery of the repairs. I would cheerfully recommend her to anyone needing this ...
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“ IM SO HAPPY!!!... ”

5 Star Review

Aug 07,2018

By: 'K Cribb'

Aug 07,2018

Branch: Wisbech, 20 High St,
Services: Lettings (as a Tenant)
Rent PCM: £395
Would you recommend?: Yes
Postcode: Pe13

Branch: Wisbech, 20 High St,
Lettings (as a Tenant)
Rent PCM: £395
Postcode: Pe13

0 people found
this helpful

I want to write this review not only to thank James for everything he has done for me but to let future customers know how reliable and trustworthy these people are! James has helped me from day one to find me a flat in my ...
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Comment on agent fees

Amazing...helped me through even when i wanted to give up! Made me want to push to get what i want and found me my first proper home!

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“ Amazing service... ”

5 Star Review

Aug 06,2018

By: 'Dr Rahul Jha'

Aug 06,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LE2

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Postcode: LE2

3 people found
this helpful

I have been renting an apartment through William H Brown for the last 1 year. Recently I had a problem with one of the water Taps in the Kitchen. I contacted Sarah and asked for help. Sarah was very professional and spot on. In fact she ...
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“ Very helpful and compassionate.... ”

5 Star Review

Aug 05,2018

By: 'MrsD'

Aug 05,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Rent PCM: £1100
Would you recommend?: Yes
Postcode: Pe13

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Rent PCM: £1100
Postcode: Pe13

2 people found
this helpful

Sarah provided a fantastic service, was supportive and always took my calls. A pleasure to deal with at a challenging time. She was a star and always went the extra mile!...
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“ Difficult tenant... ”

4 Star Review

Aug 03,2018

By: 'Jan'

Aug 03,2018

Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Rent PCM: £850
Would you recommend?: Yes
Postcode: Ng34

Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Rent PCM: £850
Postcode: Ng34

1 people found
this helpful

Connor was professional throughout the process of issuing section 21. In a difficult situation he remained calm and matched my sense of humour making for an easy relationship. He was pleasant and courteous and makes our ongoing relationship with WH Brown easy. Great to Work with ...
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“ Oh dear... ”

1 Star Review

Jul 31,2018

By: 'Never again'

Jul 31,2018

Branch: Selby, 52 Gowthorpe
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: Dn14

Branch: Selby, 52 Gowthorpe
Sales (as a Vendor)
Postcode: Dn14

0 people found
this helpful

I selected William Brown as they initially seemed to say all the right things. Unfortunately after that it went rapidly downhill. Mainly a lack of communication, unbelievably poor prep of property details, layout, photos etc. When we had some issues with a potential buyer instead ...
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Comment on agent fees

Ludicrous

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“ Management of Property... ”

5 Star Review

Jul 30,2018

By: 'Landlord, Welwyn Garden City'

Jul 30,2018

Branch: Welwyn Garden City, 53 Wigmores North
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: AL7

Branch: Welwyn Garden City, 53 Wigmores North
Lettings (as a Landlord)
Postcode: AL7

1 people found
this helpful

I am the landlord of a property in Welwyn Garden City, and Shellie Green manages the property for me. She has been incredibly proactive in sorting out issues in the flat, and always responds to emails promptly. Shellie is very helpful and has not been ...
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