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William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.
Properties for sale
Properties for rent
Apr 22,2017
Minithumbdown
Ben Tipler
By:
Apr 22,2017
0 people found
this helpful
Polite but reactive rather than proactive. I have to chase and chase, weeks go by without any action on matters that need addressing. It feels like my part time job in monitoring him doing a job that I am paying for him to do....
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Comment on agent fees
If you pay a management fee, you expect the property to actually be managed. I won't use this agency again.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Jamie Leigh rigby
By:
Apr 21,2017
0 people found
this helpful
Jaime is always extremely helpful and prompt in her responses. The agent is organised with the maintenance of the property, once she has raised an issue I rarely have to get involved again with getting the issue sorted. Jaime seems to have a good way with the tenant and is always has a good email/telephone manner....
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Comment on agent fees
The fees seem fair for the service(s) provided.
Was this helpful? Yes
Apr 21,2017
Minithumbup
Joanne Carr
By:
Apr 21,2017
2 people found
this helpful
Jo took over the property I rented just as I was leaving, and has been nothing but helpful and prompt. Despite the property now being on the market with a different agency, she provides an efficient and friendly link to the previous landlord and has been a pleasure to deal with....
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Was this helpful? Yes
Apr 21,2017
Minithumbup
Kay
Scott
By:
Apr 21,2017
0 people found
this helpful
We received an exemplary level of service from William H Brown from the valuation stage right through to the completion of sale. Viewings were booked in promptly (over 55 viewings over a period of 7 days) and staff were on time to show prospective buyers around our property (the vast majority of viewings were completed by William H Brown). The communication was exceptionally good via email and in person and I would highly recommend their service to others....
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Comment on agent fees
Fees were competitive and inline with other agents
Was this helpful? Yes
Apr 20,2017
Minithumbup
Emily box
By:
Apr 20,2017
1 people found
this helpful
Overall a very good service. Prompt replies to queries and liaising with the tenants. always updated and kept informed. Would highly recommend....
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Was this helpful? Yes
Apr 19,2017
Minithumbup
Carol
Zoe
By:
Apr 19,2017
0 people found
this helpful
Purchase a property from W h Brown the chain was a bit of a nightmare but the staff worked really hard to keep it all together overall I found the staff helpful and regular updates were helpful...
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Was this helpful? Yes
Apr 18,2017
Minithumbup
Lucy Parker
By:
Apr 18,2017
2 people found
this helpful
This is the first time I have dealt with Lucy and I found her to be helpful, courteous and efficient. She gave me the information I requested, rang me back as promised and was totally professional whilst always dealing with me in a pleasant, friendly manner....
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Was this helpful? Yes
Apr 18,2017
Minithumbdown
By:
Apr 18,2017
0 people found
this helpful
Very poor service and care to detail throughout entire rental. Neglectful and slow paced in resolving any issues. However this is due to the service being ran externally from their head office, rather than locally. Wellingborough branch service is fine and secures your custom, then it moves to Sequence HQ. An utter abomination of customer service, time management and meeting expectations - even those they set themselves!...
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Comment on agent fees
Expensive next to competitors.
Was this helpful? Yes
Apr 17,2017
Minithumbup
Carla Kerr
By:
Apr 17,2017
2 people found
this helpful
I'd like to thank Carla for helping me with a recent query. She went over and above to find out the information that I wanted in a timely and most efficient way. She called me back with information as she said she would and kept me abreast of all developments. In short, she worked with me to find a solution, where others had not. Thank you Carla....
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Comment on agent fees
The fees are fine when I feel as though I receive a service, which I did from Carla. I have a full time job which is why I rely on this service when it comes to managing my rental properties.
Was this helpful? Yes
Apr 13,2017
Minithumbdown
Debbie Dennis
Danny
By:
Apr 13,2017
0 people found
this helpful
Worst decision ever made to choose William H brown Kettering branch. Very incompetent, improfessional and poor customer service. Fraudulently amended the commission amount on the form without my consent and knowledge. Please never use them. Their soul aim is to make money of you. They are an absolute disgrace, diabolical service. I would never use or recommend to use them. When it was time to respond to my queries I had to chase them several times with no satisfactory response instead were rude....
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Comment on agent fees
Fraudsters
Was this helpful? Yes
Apr 13,2017
Minithumbup
Joanne Carr
By:
Apr 13,2017
2 people found
this helpful
So helpful and always gets things sorted quickly. Nothing ever seems too much trouble for Jo, she's great and very trustworthy....
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Was this helpful? Yes
Apr 13,2017
Minithumbdown
By:
Apr 13,2017
0 people found
this helpful
Was dealing with Sammy and was fairly satisified as she kept me udated and usually got back to me at some point during the day with info. However when dealing with a Sales Negotiator called Dan he didn't seem to know what he was either saying or doing, spoke to you like you were an idiot when asking simple questions (which amused me a little) and never got back to you with info you requested. Shame after a good first impression!...
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Was this helpful? Yes
Apr 13,2017
Minithumbup
By:
Apr 13,2017
1 people found
this helpful
Great customer service from all the staff. Sold my property quickly and professional. Nothing too much hassle. Will definitely recommend....
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Comment on agent fees
Good
Was this helpful? Yes
Apr 12,2017
Minithumbup
Jon Barton
By:
Apr 12,2017
1 people found
this helpful
This guy is an absolute legend. We were not a straight forward application both times and both times Jon has really had to work hard to get us what we needed however this was never too much for him. He is a positive guy but straight talking and if he thinks something can be done he genuinely means it. Used Ann Marie Parkinson from same company and she was absolutely garbage at her job and Jon literally saved us. We can't thank him enough and would recommend him to anyone wanting to buy a house....
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Comment on agent fees
Good value for money as it's a life time fee
Was this helpful? Yes
Apr 11,2017
Minithumbup
Emily box
Alexia Taylor
By:
Apr 11,2017
2 people found
this helpful
Efficient and pleasant,explains positively.she is helpful at all times and responds as soon as is possible in order to address any problems....
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Comment on agent fees
Fair
Was this helpful? Yes
Apr 10,2017
Minithumbup
Joanne Carr
By:
Apr 10,2017
2 people found
this helpful
Joanne was great, she'd always get back to me within a day at most and was really helpful in organising the return of our deposit, thanks Jo! (Y)...
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Comment on agent fees
No fees, lovely
Was this helpful? Yes
Apr 08,2017
Minithumbup
Noel
Tony
By:
Apr 08,2017
0 people found
this helpful
Fantastic service from start to finish. Tony who negotiated on our behalf and Noel who found us our mortgage and was there for all questions. Emma on behalf of sequence we're all fantastic. Thank you so much for making our purchase such an easy one. First time buying made easy :)...
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Comment on agent fees
As expected. Not cheap but you pay for good service, worth every penny
Was this helpful? Yes
Apr 07,2017
Minithumbup
Samantha Greenfield
By:
Apr 07,2017
0 people found
this helpful
Delayed payment but very good customer service and maintenance. Good tenant and loveto work with you in the near future Thank you...
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Was this helpful? Yes
Apr 05,2017
Minithumbdown
By:
Apr 05,2017
0 people found
this helpful
Very disappointed! Cancelled my viewing once one hour before and then the second time they called me to re-book the agent did not show up ! They didn't let me know the agent's name nor the number to contact them when I get there ! So twice disappointed! Drove to location so waste of time, money and petrol ! They had my contact number but didn't bother to call so now I am stuck because I need to move out in 3 weeks and I really like the property and because I've seen so many without success I st...
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Comment on agent fees
Bad
Was this helpful? Yes
Apr 05,2017
Minithumbup
Coral
By:
Apr 05,2017
3 people found
this helpful
Emily box is superb and has always been extremely helpful. She is a very good listener and a great communicator...
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Was this helpful? Yes
Apr 04,2017
Minithumbup
Jon Barton
By:
Apr 04,2017
2 people found
this helpful
I would like to say what a fantastic job has Jon done for me! I had a mortgage in principle arranged by another local Mortgage advisor, unfortunately after New Year I was told this has fallen through and offer was withdrawn. My current at the time Mortgage advisor told me due to my credit score no one will give me mortgage until my score improves, so he advised I should wait for 6 months to improve my score and try again later... I was gutted! Considering I had more than 10% deposit for the hou...
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Comment on agent fees
Excellent
Was this helpful? Yes
Apr 03,2017
Minithumbup
Becky Wade
By:
Apr 03,2017
0 people found
this helpful
I had so much stress finding tenants for my last property myself that I wasn't looking forward to it with my next Buy to Let. Becky was so lovely through the whole thing and has totally changed my opinion. Great service, great staff. Thankyou...
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Samantha Greenfield
By:
Apr 03,2017
2 people found
this helpful
Samantha has very good communication skills.She is very-polite,understanding ,approachable and efficient. She is very good at contacting me when a repair needs doing She is an asset to the branch well done Helen Ing...
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Was this helpful? Yes
Apr 03,2017
Minithumbup
Jess
By:
Apr 03,2017
0 people found
this helpful
I would highly recommend William H Brown to anyone, I have been looking for a rental property for three months now, and finally have found somewhere, Jess has been so helpful, caring and totally understands the stresses and trauma of finding somewhere to live. Always going above and beyond to help in anyway she can, she has called on regular occasions to either give me an update on how things were going or to just check if I had found anywhere. Amazing service thank you Jess....
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Was this helpful? Yes
Apr 02,2017
Minithumbup
Chris smith
By:
Apr 02,2017
0 people found
this helpful
Chris could not have been more helpful during the sale of our property. He always returned our calls, and was always available to give advice. Nothing seemed too much trouble for him. During the last few days of the sale, we did not get much help or communication from our solicitors, and it all became very stressful, but Chris constantly acted as a go between for us, and we felt the sale would not have gone though without his help....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 30,2017
Minithumbup
Joanne Carr
By:
Mar 30,2017
2 people found
this helpful
Very friendly and helpful when ever I've gone to her with problems on the house she's always been very quick in getting a resolution for us and always seems to be a good one. Look forward to carrying on working with her. I'd recommend her to other people....
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Was this helpful? Yes
Mar 28,2017
Minithumbdown
By:
Mar 28,2017
0 people found
this helpful
I would NEVER use use William H Brown of Lincoln again !!!! The service was poor and the Solicitor they recommend was hundreds of pounds more expensive than a local Solicitor I eventually used....
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Comment on agent fees
Too high for the service provided
Was this helpful? Yes
Mar 27,2017
Minithumbdown
By:
Mar 27,2017
0 people found
this helpful
Absolutely useless!!! Lie after lie, never had such an experience of a company lying so much Judy to get business. All they're after is your money and nothing else. Constantly going back on their word once something has been agreed. Shame that you have to make sure your have written confirmation of everything so they can't screw you over!!!! To top it off, i was sent bank details, addresses, contact details of another landlord!!!...
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Comment on agent fees
Joke, had 2 properties to rent at different locations where it was originally agreed that both would have the same fees..... Week that didn't happen after once again it was agreed over the phone but didn't have written confirmation
Was this helpful? Yes
Mar 24,2017
Minithumbup
Kym france
By:
Mar 24,2017
2 people found
this helpful
We have recently had some issues with the property and initially wasn't aware who could help me and what to do! I got throught ti sequence and was put through to Kym, instantly I felt like someone was on my side and all the stress seemed to disappear! Not only did she listen to me moan and groan about the issues we had but she also made me feel better knowing I could moan to her if needed. Being the manager of a Customer Service team myself I know how awkward and difficult it can be dealing wi...
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Was this helpful? Yes
Mar 24,2017
Minithumbup
By:
Mar 24,2017
0 people found
this helpful
I've used William H Brown twice now and have received a first rate service. The team really earned their money chasing the chain to exchange contracts. Very impressed....
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Was this helpful? Yes
Mar 22,2017
Minithumbup
Joanne Carr
By:
Mar 22,2017
1 people found
this helpful
Since my first correspondence with Joanne, I have found her to be very helpful and on the ball. I do not have to wait too long for answers from her. Very impressed....
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Was this helpful? Yes
Mar 22,2017
Minithumbup
Emilie Walker
By:
Mar 22,2017
2 people found
this helpful
I am grateful for your rapid response in this distressing event. You really helped me a lot and saved my day...
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Was this helpful? Yes
Mar 21,2017
Minithumbup
Lucy parker
By:
Mar 21,2017
2 people found
this helpful
During a difficult period we as Landlords have been very impressed by Lucy's professionalism and help! At all times she gave 100 percent excellent customer service. Always followed through promptly with advice and support. It was certainly refreshing! Thankyou Lucy....
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Comment on agent fees
Not applicable
Was this helpful? Yes
Mar 21,2017
Minithumbup
By:
Mar 21,2017
0 people found
this helpful
I have dealt with Sharron and her team many times over the years and have always found them very helpful and well versed with the local property market. As always in my recent dealings with them they have kept me well informed at all times and also gone the extra mile when required....
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Comment on agent fees
Agents fees very reasonable
Was this helpful? Yes
Mar 14,2017
Minithumbdown
By:
Mar 14,2017
4 people found
this helpful
Absolutely disgraceful experience. We went to William H Brown as we were assured our property would be looked after during the letting term. Firstly they duped us into agreeing a 12 month contract, not mentioning that they are only contracted to carry out an inspection per term time. Then the inspection lacked pictures even though it shows on inspection sheets that photis should be provided for any changes we were then told thats down to the inspectors discretion. Then when the contract enede...
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Jon Barton
By:
Mar 14,2017
1 people found
this helpful
Buying a house in the UK is not an easy task. For anyone earning their salary in a currency other than pounds sterling, it can mean putting down a 25% deposit, ensuring you have at least a year left on your UK VISA, establishing residency and building a credit history in the UK. As an American teacher employed at RAF Lakenheath, these countless hoops deterred more than a string of mortgage advisors across Norfolk and Suffolk from offering their assistance. Two years after I began this process...
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Comment on agent fees
Extremely reasonable -- A pittance really considering the effort and time Jon expended.
Was this helpful? Yes
Mar 07,2017
Minithumbup
By:
Mar 07,2017
0 people found
this helpful
William H Brown were brilliant when I bought my house through them. Being a first time buyer it was hard to understand the process, however Angela advised I should see their mortgage advisor Sam and I couldn't fault the service what so ever. They would always ring to make sure I was happy with everything and giving updates when they could. I would definitely recommend them, they were fantastic....
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Was this helpful? Yes
Mar 06,2017
Minithumbup
Kay Mcgonigle
By:
Mar 06,2017
2 people found
this helpful
I had privately let and had a complete nightmare. Contacted a few agents liked Lyn from William h brown. She found a tenant within a week. Done all the checks no problems. Charlie did look after my account. Now it's Kay and to date every has run like clockwork. We occasionally have a chat and any issues are sorted within days. My tenants have been in for a year and are now looking for at least another two. Happy days....
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Comment on agent fees
Could be less
Was this helpful? Yes
Mar 03,2017
Minithumbup
Kay McGonigle
By:
Mar 03,2017
3 people found
this helpful
Kay is relatively new to the maintenance team if William H Brown but is very proactive ensuring concerns are dealt with in a timely and professional manner....
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Was this helpful? Yes
Mar 02,2017
Minithumbdown
Christopher Tonroe
By:
Mar 02,2017
1 people found
this helpful
Diabolical service! Our home was destroyed by tenants causing over £33,000 of damage through WHB's neglect and mismanagement...
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Comment on agent fees
Full management fee was £1530 plus a further £540 admin charges. ABSOLUTE RIP OFF given that they neglected and completely mismanaged the property. They will take the fee and then tell you when their is an issue that the management fee only covers administration.
Attachments
Was this helpful? Yes
Mar 02,2017
Minithumbup
kym france
By:
Mar 02,2017
3 people found
this helpful
Kym has been managing my property for over two years and has never let me down. Every time I ask or request anything I get an answer that day or by the next day. I appreciate that Kym has many properties to manage so I really appreciate the speed in which she deals with my request especially as I live overseas and there is a 4 hrs time difference....
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Comment on agent fees
Standard rates
Was this helpful? Yes
Mar 01,2017
Minithumbdown
By:
Mar 01,2017
1 people found
this helpful
Very poor from the first time we viewed the property. Everything about this company and their head office is disgusting. Moved us in a house which was even ready. Lights being held together with tape. Mould throughout the house. Everything we complained we always got landlord is not responding. Yet i could contact him within 5 minutes. Poor poor company. DO NOT USE THESE EVER!!!!...
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Comment on agent fees
For the property we had to live in we shouldn't of even had to pay any fees!!!!
Was this helpful? Yes
Mar 01,2017
Minithumbup
Laura Smith
By:
Mar 01,2017
1 people found
this helpful
Laura Smith is a true asset to William H Brown. Nothing was too much trouble for her and I felt she went over and above what she needed to do for us. I found the whole moving process a nightmare and Laura was the calm in the storm. She was friendly, professional and dedicated, but what I felt was the icing on the cake is that I trusted her!!! More than anyone else that was involved in our eventual move. Tts hard to find customer service at its best and Laura is a shining example. Outstanding!!...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 28,2017
Minithumbup
By:
Feb 28,2017
0 people found
this helpful
Extremely pleased with the service I received from William H Brown in Wakefield - nothing was too much trouble for them and we are delighted with our new home. For a very large estate agent they have a very feel. Would most definitely recommend these guys to anyone looking to sell or buy....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 27,2017
Minithumbup
Lee Major
By:
Feb 27,2017
2 people found
this helpful
Have dealt with Lee over a number of years and found him helpful & efficient on every occasion. Wish him every success for the future....
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Was this helpful? Yes
Feb 24,2017
Minithumbup
By:
Feb 24,2017
0 people found
this helpful
The agent that did my valuation was very good and helpful with advice. Unfortunately the property was listed as just the lowest of the guide price not the range. I had to contact the branch to ask them to correct this error. Otherwise everything else went well....
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Was this helpful? Yes
Feb 24,2017
Minithumbdown
By:
Feb 24,2017
0 people found
this helpful
helpful after several hiccups,there were several delays in repairs also our tenancy agreement never had its name changed from the previous owner,...
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Comment on agent fees
good
Was this helpful? Yes
Feb 24,2017
Minithumbup
Liam Wilson
By:
Feb 24,2017
0 people found
this helpful
We have recently used William H Browne in Braintree to purchase a house in great Leigh's. I can do nothing but praise the effort and professionalism we had from Liam Wilson at the Branch. He was incredibly helpful throughout the whole purchasing process, and although we had a difficult time (no fault of William H Browne) Liam went that extra mile to ensure we got the home of our dreams and everything progressed as it should....
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Comment on agent fees
We did not sell through William H Browne
Was this helpful? Yes
Feb 24,2017
Minithumbup
Chris smith
dave
By:
Feb 24,2017
1 people found
this helpful
David, Chris and the team were all extremely helpful, efficient and friendly. They made buying my bungalow a stress free experience and I would not hesitate in recommending their services. An unexpected bonus was the energy switching and internet services they offered once completion had taken place. If ever I decide to sell the Aylsham branch of William H Brown will be my first port of call....
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Was this helpful? Yes
Feb 23,2017
Minithumbup
By:
Feb 23,2017
0 people found
this helpful
The sale of our house was not straightforward. We had two buyers drop out before we found the one that stuck. Throughout the process the Reepham office, and Sandy in particular, was exceptional in the level of attention and efficiency with which she managed the process. The fee we paid was considerable but we feel we got excellent value for money. We couldn't have asked for better service. Many thanks....
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Comment on agent fees
Answered above.
Was this helpful? Yes
Feb 22,2017
Minithumbup
By:
Feb 22,2017
0 people found
this helpful
My wife and I are moved to post a record that we engaged William H Brown to sell our home and from the outset we were extremely impressed with their friendly, thorough and extremely professional service not to mention their very professional advertising media. We can thoroughly recommend William H Brown and will do so enthusiastically to family and friends and indeed anyone else who needs to move home. If you need an estate agent who is hard working, efficient, trustworthy, professional and who ...
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Comment on agent fees
Excellent value.
Was this helpful? Yes
Feb 22,2017
Minithumbdown
By:
Feb 22,2017
1 people found
this helpful
Jaimie Leigh has been extremely helpful and prompt in dealing with any issues. Chloe on the other hand who works in the branch has been evasive, contradictory and extremely rude. I will not be recommending William H brown to anyone in the future....
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Comment on agent fees
Too much for the amount that they actually do which i am still struggling to work out. Im not sure much at all was done to protect my property and yet they pass the buck when this is pointed out to them
Was this helpful? Yes
Feb 20,2017
Minithumbup
Jon Barton
By:
Feb 20,2017
1 people found
this helpful
When buying through WHB in Brandon Jon Barton was excellent very helpful and listened to what I was looking for. He was very prompt in sorting out my mortgage and helped me out so much I would highly recommend Jon Barton if you are needing advice on your mortgage. Many thanks again......
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Comment on agent fees
Good
Was this helpful? Yes
Feb 20,2017
Minithumbup
By:
Feb 20,2017
1 people found
this helpful
Just completed on my new property and have nothing but good praise for the customer service I had, everything went smoothly and i was kept constantly upto date during the process. Want to say a big thank you to Jon Barton for all of his help to get the right morgage that suited me....
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Comment on agent fees
Good
Was this helpful? Yes
Feb 17,2017
Minithumbup
Emilie Walker
By:
Feb 17,2017
3 people found
this helpful
I've dealt with a handful of property managers since starting my current tenancy but Emilie is by far the best. She's nice, polite and very fast to respond to any question I have. If Carlsberg did property managers ......
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Was this helpful? Yes
Feb 17,2017
Minithumbdown
By:
Feb 17,2017
1 people found
this helpful
Very disappointed with the property i viewed yesterday. I drove over 50 miles to view after arranging with William H Brown ...come on guys. really! The photo's on the website are a total misrepresentation of the what I viewed. These pictures were taken 2 years ago BEFORE the tenant moved in. The house was cluttered with the tenants clothes, the garden was completely defecated by the tenants dog and the bathroom...... seemed as though the floor was about to give way probably from the strain of th...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 16,2017
Minithumbup
Richard Thurston
By:
Feb 16,2017
6 people found
this helpful
Richard was , prompt , professional , knowledgeable , listened to what I wanted and acted with supreme efficiency . Recommend Richard the Brandon team as was such a great service and experience ....
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Was this helpful? Yes
Feb 16,2017
Minithumbup
Samantha Greenfield
By:
Feb 16,2017
1 people found
this helpful
Happy how quickly and efficiently my issue was resolved. Would like her to resolve any issues I may have in the future....
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Was this helpful? Yes
Feb 14,2017
Minithumbup
Samantha Greenfield
By:
Feb 14,2017
3 people found
this helpful
Very impressed with Samantha so far and a huge improvement from my previous agent. Keep up the good work. Thank you....
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Comment on agent fees
In line with the market
Was this helpful? Yes
Feb 10,2017
Minithumbup
Samantha Greenfield
By:
Feb 10,2017
3 people found
this helpful
In the dealings I have had with Sam, I have always found her extremely helpful in resolving matters that occur. Sam actions things promptly and keeps me up dated as things progress. All in all very nice to deal with....
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Was this helpful? Yes
Feb 06,2017
Minithumbup
By:
Feb 06,2017
3 people found
this helpful
Excellent service. When ever there was a problem no matter how small Lee attended to it immediately. Many thanks Keith and Diane Rubach...
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Comment on agent fees
Without a doubt
Was this helpful? Yes
Jan 31,2017
Minithumbup
Samantha Greenfield
By:
Jan 31,2017
3 people found
this helpful
Samantha is great to deal with, quick at responding to any concerns we may have, also checking that we are OK....
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Comment on agent fees
Average
Was this helpful? Yes
Jan 31,2017
Minithumbdown
By:
Jan 31,2017
3 people found
this helpful
Worst experience ever! They are rude and only there to take your money. I was renting a house from them with huge issues and neither them nor their property management team did anything. The lettings manager was yelling at me as it is was my fault. I have never met such people in my life. Rude and non professionals. I am so glad I will not have to deal with them anymore. Do not waste your time and your money....
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Was this helpful? Yes
Jan 31,2017
Minithumbdown
By:
Jan 31,2017
2 people found
this helpful
Wouldn't use this agency to sell my property. Initially offered the world sold me the dream to change from one estate agent to them and then they didn't deliver. Had no contact from them at all while trying to sell my property never kept me up to date or informed me of what was happening. Very disappointing service and the photographs that were taken were of poor quality I could have taken better on my mobile. Also once the property was taken from the market it took them over 2 weeks to take dow...
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Was this helpful? Yes
Jan 31,2017
Minithumbdown
By:
Jan 31,2017
3 people found
this helpful
Looking at other reviews, it seems that they are good at the lettings business which perhaps requires less effort, but not so good at sales. I was lied to when I bought my current home, 20 years ago. Have decided to sell up and move, and while the lady was pleasant and polite. she wasn't able to value my home and suggested I put it in an auction. This might mean no effort and quick fees for them, but it would not be in my best interests at all. Since agents are supposed to act with their fee pay...
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Comment on agent fees
for what they charge, it's * poor value for money. I'm better off selling without an agent at all.
Was this helpful? Yes
Jan 28,2017
Minithumbdown
manager
fiona liddle
By:
Jan 28,2017
3 people found
this helpful
We have for the umpteenth time had correspondence from W.H.Brown not only in paper form but telephone calls and door knockers (cold calling) wanting us to put our property on the market with them. We wish to register this as a complaint and may we add IF we wanted you to act on our behalf selling our property we would contact you not that we will, you were at the bottom of our list of Estate Agents (if we can still call you that now you are a consortium) now you have been removed completely.We ...
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Comment on agent fees
Not applicable
Was this helpful? Yes
Jan 27,2017
Minithumbup
bethany morris
By:
Jan 27,2017
6 people found
this helpful
Having rented a property previously through Your Move, I had a very poor opinion indeed of letting agents. However, William H Brown (or Sequence, as I believe their lettings team are branded) have definitely turned my opinion around. They have generally been quick at turning around paperwork, and signing the initial contract was hassle free. We've been in the property for a couple of years now and have had the odd problem, but all have been dealt with reasonably quickly and without too much hass...
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Was this helpful? Yes
Jan 27,2017
Minithumbup
Kay Mcgonigle
By:
Jan 27,2017
4 people found
this helpful
So far keep you posted and notify of any trouble that is encountered. Will up date you all the time about inspection and any expected trouble....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 25,2017
Minithumbup
Emilie Walker
By:
Jan 25,2017
5 people found
this helpful
Emilie worked extremely hard, and with great foresight, to solve a problem that I had. Her professionalism is to be admired, as is her commitment...
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Was this helpful? Yes
Jan 25,2017
Minithumbdown
By:
Jan 25,2017
3 people found
this helpful
TERRIBLE William H Brown are just plain bad. Emails and messages not returned Buyers sent to the wrong address Offers not forwarded The William H Brown Website that has wrong details on it - nobody changed that We complained to the William H Brown board of directors - nobody cared. We got a letter back ignoring much of our complaint and telling us how sorry they were. Followed by LOADS about how great they were. JUST RUN AWAY FRON THIS COMPANY...
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Comment on agent fees
HIGH considering how much work we did for you.
Was this helpful? Yes
Jan 24,2017
Minithumbup
By:
Jan 24,2017
0 people found
this helpful
Jaimeleigh has been very helpful and kept me informed of the process and procedure, due to this everything ran smoothly. Thank you...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 23,2017
Minithumbdown
Leanne Wright
By:
Jan 23,2017
4 people found
this helpful
Buying a house through them - Six months on - still on going - problem I have is communication - despite repeated emails and phone calls they do not seem to be able to drop me an update by email when requested !...
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Was this helpful? Yes
Jan 23,2017
Minithumbdown
By:
Jan 23,2017
3 people found
this helpful
I had placed an offer on a house which I was assured it had been accepted, and encouraged to get the ball rolling. This I did, only to find out that another offer had been placed, I then placed another offer. I was assured that the manager would call me back by the end of the day to let me know the outcome. I did not receive the call that day, nor the following morning. In fact I had to ring them repeatedly to try and get an answer as to whether my latest offer had been accepted. Poor, customer...
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 21,2017
Minithumbup
Lucy parker
By:
Jan 21,2017
3 people found
this helpful
Lucy Parker always seems to get on top of the things. Responds to queries swift & attentively. Tends to put the customer first most of the times. articulated, polite, well mannered & compasionate. Seems to be calm & composed when under pressure...
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Was this helpful? Yes
Jan 18,2017
Minithumbup
Samantha Greenfield
By:
Jan 18,2017
2 people found
this helpful
i am very satisfied with the help and efficiency of Samantha greenfield. the only thing i was disappointed with was the lack of speed with which my overpaid rent was returned to me . i was very impressed with the speed at which she arranged for a heating engineer to put my heating and hot water back on a few weeks ago , he arrived within a hour of me contacting Samantha ....
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Comment on agent fees
thought the fees where excessive !
Was this helpful? Yes
Jan 18,2017
Minithumbup
Charlotte Edwards
By:
Jan 18,2017
1 people found
this helpful
Charlotte went above and beyond in trying to get issues with the property and landlord resolved and kept us informed as to what was happened throughout the process. She always took the time to listen to us and was as equally frustrated as us at the lack of correspondence from the landlord....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 17,2017
Minithumbup
Samantha Greenfield
By:
Jan 17,2017
2 people found
this helpful
Samantha is a very good agent, tries to get done everything you ask when you ask or as soon as possible....
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Was this helpful? Yes
Jan 15,2017
Minithumbdown
By:
Jan 15,2017
3 people found
this helpful
I made an appointment a week in advance for my girlfriend and I to view a flat in the Westlegate area in Norwich. I made this appointment with Tristan, who had previously made several calls to me to 'see how things are going'. We agreed to meet at the flat at 10:00 Saturday morning. We arrived at 09:50, the weather was very cold and at 10:00 it began to snow and sleet. At 10:10, and with no sign of Tristan I called the Bank Plain branch of William H Brown. The first person I spoke to said ...
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Was this helpful? Yes
Jan 13,2017
Minithumbup
kym france
By:
Jan 13,2017
3 people found
this helpful
Ever since we moved into our propery Kym has been nothing but helpful. She is very approachable and has always done her best to fix any issues we have had in the property as quickly as possible. A very friendly woman and I highly recommend her. She is a credit to the company....
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Was this helpful? Yes
Jan 12,2017
Minithumbup
Samantha Greenfield
By:
Jan 12,2017
5 people found
this helpful
While at the beginning my experience with this agent was not ideal, ( I was dealing with the Wisbech branch) Samantha has gone above and beyond to help me after my tenancy has started. She has always been very considerate of privacy and time with regular and timely updates both by email and by text. I enjoy the flexibility of communicating be text messages in today's busy world....
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Comment on agent fees
This part of the reason the agency got a 3 star rating, I got quite the run around while applying to rent this property. I was not advised to bring ID with me at the meeting which resulted in my name being mistyped. In order to correct this mistake that was due to no fault of my own I was asked to pay an additional fee on top of the initial one. I do not feel this was fair treatment.
Was this helpful? Yes
Jan 10,2017
Minithumbup
Samantha Greenfield
By:
Jan 10,2017
3 people found
this helpful
When i need to ring my property manager it is always a pleasure talking with Samantha.A very friendly person and very good at her job. Excellent...
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Was this helpful? Yes
Jan 09,2017
Minithumbdown
By:
Jan 09,2017
3 people found
this helpful
I have been disappointing with William H Brown in Downham Market since day 1, when after viewing a potential property I was promised a call back, which never happened. In the end I decided to rent the property with them, however since then I have come up against a consistent stream of broken promises, total lack of communication on the one hand, yet s(because they shared my details) spam communication on the other, unhelpful and unfriendly staff, vast fees and costs throughout, and what seems li...
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Was this helpful? Yes
Jan 06,2017
Minithumbup
Samantha Greenfield
By:
Jan 06,2017
3 people found
this helpful
Samantha is always helpful and courteous and does her best to get problems resolved. Samantha will often chase me to ensure that i complete things in order that the lets continue to run smoothly....
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Comment on agent fees
Agents fees are par for the course bearing in mind whats on offer in the market today.
Was this helpful? Yes
Jan 06,2017
Minithumbdown
Hali Chappell
Jennifer summerfield - Kemp
By:
Jan 06,2017
2 people found
this helpful
Pretty unimpressed with the team in Norwich rental .management . Had a very difficult tennant who left the place hovered but NOT actually hygenicly clean . I had no support from various female staff with claiming back a portion of the deposit which I had to spend getting the cottage properly clean for the next tenant . Didnt feel they gave a fig about me as a client . Extreamly dissapointed and I am thinking of seek another agent . I have to say that the staff on the ground at the Swaffham hav...
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Comment on agent fees
For what they actually do , I don't think it's worth it .
Was this helpful? Yes
Jan 05,2017
Minithumbdown
By:
Jan 05,2017
4 people found
this helpful
Very good and professional and clear communication, giving good and reactive support when needed. Ensure good liaison with the house owner...
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Was this helpful? Yes
Jan 05,2017
Minithumbdown
By:
Jan 05,2017
6 people found
this helpful
There is not enough space to write about the shocking management services we have received from this company, bad service, inadequate management of repairs, tenant management, delays in resolving problems, general incompetences, over charging and hidden fees...do not go anywhere near this company!...
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Comment on agent fees
Not worth one penny
Was this helpful? Yes
Jan 03,2017
Minithumbup
Carla Kerr
By:
Jan 03,2017
4 people found
this helpful
Carla Kerr has always provided the landlord with an excellent and very professional service. She very thorough in everything she handles and takes personal responsibility for ensuring issues are addressed satisfactorily and in a timely manner. Her communications with the landlord have always been excellent. I would have no hesitation in recommending Carla....
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Comment on agent fees
Good
Was this helpful? Yes
Jan 03,2017
Minithumbup
kym france
By:
Jan 03,2017
2 people found
this helpful
I have been really impressed with the service so far from William H Brown, and in particular with Kym France. They very quickly found tenants for my new property and handled the whole process very efficiently. Not only that but 3 days after the new tenants moved in, and just before Christmas, there was a leak under the floor. Kym worked extremely hard to get the problem sorted as soon as possible and handled both the tenants and myself in an unfailingly cheerful and friendly manner. I feel v...
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Was this helpful? Yes
Dec 28,2016
Minithumbdown
Harriet
By:
Dec 28,2016
3 people found
this helpful
Shockingly bad estate agents. They were highly unprofessional and very misleading about a property that our offer had been accepted on. I would avoid at all costs....
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Was this helpful? Yes
Dec 28,2016
Minithumbdown
Mark Dann
By:
Dec 28,2016
1 people found
this helpful
Mark Dann was the only competent and efficient property coordinator at Sequence Homes. He got matters rectified and really listened to my concerns. The service that I have received from Sequence over the last 8 years has been nigh on terrible with property coordinators constantly walking untruths and covering up for each other every time something goes wrong at the property. They dealt with issues in a tardy fashion and as a tenant you were constantly having to contact them to get issues resolve...
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Comment on agent fees
Extortionate.
Was this helpful? Yes
Dec 19,2016
Minithumbup
Samantha Greenfield
By:
Dec 19,2016
3 people found
this helpful
Samantha was very friendly and was more than helpful when I had a problem with the dishwasher at my property. She liaised very successfully between the tenant and myself....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Dec 18,2016
Minithumbup
kym france
By:
Dec 18,2016
1 people found
this helpful
Kym has been fantastic with all the problems we have had from our previous tenants. She was our mediator and helped with everything that was asked of her. We have won our case with the TDS and we would not of been able to get it sorted without Kym's help....
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Was this helpful? Yes
Dec 15,2016
Minithumbup
Samantha Greenield
By:
Dec 15,2016
4 people found
this helpful
Very helpful and keeps me informed regarding my rental property. Communication is good and find her very approachable and empathic....
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Was this helpful? Yes
Dec 15,2016
Minithumbup
Gillian Clark
By:
Dec 15,2016
2 people found
this helpful
We took over ownership of our property in April this year, and unfortunately for us, there were issues every month for the first 6 months. Gill made these difficulties bearable, and supported me every step of the way! She is extremely personable and super efficient, a real credit to your company. I never deal with anyone but her, as I trust her judgement and diplomacy....
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Comment on agent fees
Fair
Was this helpful? Yes
Dec 14,2016
Minithumbdown
By:
Dec 14,2016
0 people found
this helpful
Absolutely terrible service. Not only are they extremely incompetent, but they charge extortionate fees without a full explanation of what they cover, £210 to draw up paperwork etc is just one of the admin fees I had the joy of an explanation for. Promised we could move in on a certain date (on more than one occasion) for the move in date to consistently be put back. Demands for an inventory fee of £120 without having a copy of said inventory. Nothing but lies to cover up each oth...
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Comment on agent fees
Fees are absolutely extortionate
Was this helpful? Yes
Dec 14,2016
Minithumbup
Samantha Greenield
By:
Dec 14,2016
2 people found
this helpful
Sam has handled all 6 of my properties for last few months She seems have everything under control and I don't hear from her much which is idea...
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Was this helpful? Yes
Dec 13,2016
Minithumbup
kym france
By:
Dec 13,2016
2 people found
this helpful
The professionalism that Kym showed with my tenants was second to none . At the end of my letting period they turned nasty because of a claim l had placed against them for some damage they had not reported. Kym came under a lot of pressure from them and was also verbally attacked on more than one occasion. Which as you can imagine was very upsetting for her. However she continued to fight my corner for me and after a couple of weeks we got all the money that had been claimed for. It would have...
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Comment on agent fees
Ok
Was this helpful? Yes
Dec 13,2016
Minithumbup
Georgina Farrow
By:
Dec 13,2016
0 people found
this helpful
Georgiana was wonderful, as are all of them people I have had the good fortune to have dealt with since moving in. She did everything right, GSOH, listened, understood our needs and most important of all is that she cared. She's a keeper. The only thing I can find fault in is the Agency for is opening times. Our boiler died on a freezing Friday evening, I called at 16.10 the next day on the 26th of November and got no answer until I called on Monday 28th at 15.28. That is when I got put ...
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Comment on agent fees
Silly question really? I'd love to meet the person (Who isn't a landlord or an owner of an agency) that are happy to pay the fees all agencies charge in the UK.
Was this helpful? Yes
Dec 13,2016
Minithumbup
Samantha Greenield
By:
Dec 13,2016
2 people found
this helpful
Very efficient and friendly, Highly recommend, reasonable prices and always available,...
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Comment on agent fees
Fees are reasonable
Was this helpful? Yes
Dec 09,2016
Minithumbdown
Scott Bacon
By:
Dec 09,2016
3 people found
this helpful
First meeting we were promised the earth after that it went drastically down hill. They were made aware we needed to sell fast as we were moving hundreds of miles north, we had two properties to sell so was guranteed a discount on the charges, nothing discounted on the paperwork that had been prefilled out before he arrived ! We took the premier package promising superior pictures and customer service The photographer was over an hour late but was very nice and didn't actually work for browns....
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Comment on agent fees
Extortionate
Was this helpful? Yes
Dec 09,2016
Minithumbup
Gillian Clark
By:
Dec 09,2016
3 people found
this helpful
Gillian Clark is a pleasure to deal with. Nice friendly. Great customer service skills always takes the time for us is always very helpful and cheerful and is always a pleasure speaking to her she goes the extra mile and believe she is a credit to sequence and is by far the most helpful person that I have dealt with at sequence keep up the good work Gillian excellent customer service always EXCELLENT...
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Was this helpful? Yes
Dec 09,2016
Minithumbup
Sandy Anderson
By:
Dec 09,2016
0 people found
this helpful
Sandy is kind, efficient, helpful and has the patience of a saint. She really helped us through the process and kept us well informed at every stage....
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Was this helpful? Yes
Dec 08,2016
Minithumbdown
By:
Dec 08,2016
1 people found
this helpful
We have been extremely unhappy with William Brown/SequenceHome from the beginning to the end. We do not recommend it at all. At the beginning, they told us the landlord would give us the paperwork although the landlord had been told the opposite. When visiting their office, we waited for ages without consideration. At the end, we received letters with English mistakes, which makes things more difficult for us non-native speakers, and missing information. As tenants, we feel we have been overal...
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Was this helpful? Yes
Dec 08,2016
Minithumbup
kym france
By:
Dec 08,2016
2 people found
this helpful
Cannot thank Kym enough for everything she has done for us. Always nice to have a friendly voice on the phone when you ring and sorts any problems very quickly. Would highly recommend!!...
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 30,2016
Minithumbup
kym france
By:
Nov 30,2016
2 people found
this helpful
As somebody new to renting a property, it has been so reassuring having Kym on the end of the phone. I've had to call a couple of times and have been really impressed with her friendly nature and efficient working style. She has got back to me really quickly with information and advice, and has kept me up to date with what's being done to resolve issues. 100 out of 10!...
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Was this helpful? Yes
Nov 29,2016
Minithumbup
Jade Revill
By:
Nov 29,2016
0 people found
this helpful
Jade Revill has been most professional and helpful in every way concerning the management of my property maintenance. Dealing with the tenant and all matters relating to the tenancy, this is service and attention to detail is particularly important when I am living overseas....
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Comment on agent fees
The agents fees are rather high compared to other agent I use in particular the administration fees related to renewing the tenancy.
Was this helpful? Yes
Nov 23,2016
Minithumbup
Jade Revill
By:
Nov 23,2016
0 people found
this helpful
Jade has looked after my father's property since we chose to use W. H. Brown to manage the letting as he's currently in a Care Home and sadly no longer to deal with his own affairs, she has always been very prompt, friendly and above all very professional in her approach which is very reassuring for the rest of the family taking stress of overseeing the property in this difficult time....
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Comment on agent fees
We feel happy with the current fees as they seem fair and reasonable in the current market.
Was this helpful? Yes
Nov 23,2016
Minithumbdown
By:
Nov 23,2016
0 people found
this helpful
Awful service. We agreed a purchase through them with an initial agreement that the purchase would be chain free. They told us the sellers agreed to move into temporary accommodation and that the process should take approx 2 months. Three months later we have now found out they never clearly communicated this to the sellers and the process is still dragging on. Very poor communication, we've had to chase every step of the way and every time they keep telling us nearly there only 1 more week only...
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Comment on agent fees
Not applicable, these are for the seller.
Was this helpful? Yes
Nov 22,2016
Minithumbdown
Rhiannon White
By:
Nov 22,2016
1 people found
this helpful
I have found Rhiannon to be very efficient and professional. The few problems I have experienced in the property, she dealt with them immediately. Very happy with the service I have received...
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Was this helpful? Yes
Nov 22,2016
Minithumbup
By:
Nov 22,2016
0 people found
this helpful
Both of these members of staff,both in managing and releting always keep me informed and advised at all times and try to resolve any issues as fast as possible before minor problems can escalate....
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Comment on agent fees
Fair to middling.
Was this helpful? Yes
Nov 21,2016
Minithumbdown
By:
Nov 21,2016
2 people found
this helpful
Abject from start to finish. Massively overvalued my apartment at the outset and then within a couple of weeks of going on the market wanted me to reduce it to way less than I had paid for it. Photos on the internet were not great, we had 4 viewings in 4 months and apart from the very last viewing the feedback was awful. Additionally the didn't seem to qualify what prospective purchasers could afford or were looking for before the viewings. I can hardly find a good word to say about this agent....
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Was this helpful? Yes
Nov 21,2016
Minithumbup
kym france
By:
Nov 21,2016
2 people found
this helpful
Kym always most pleasant and helpful , always sorts any problems out on our instruction and keeps us informed of stage of progress etc . She can be always contacted and will phone us back if otherwise busy....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 18,2016
Minithumbup
Sandy Anderson
By:
Nov 18,2016
2 people found
this helpful
W h brown sold our house for above asking price and made the whole process so easy !would recommend to anyone !...
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Comment on agent fees
Good very cheap for the work they did
Was this helpful? Yes
Nov 17,2016
Minithumbup
Samantha Greenield
By:
Nov 17,2016
2 people found
this helpful
Samantha is looking after 15 new build rental properties for me. She is very efficient, friendly and professional. She keeps on top of ongoing issues and makes sure loose ends are tied up....
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Comment on agent fees
Competitive
Was this helpful? Yes
Nov 15,2016
Minithumbup
Lucy Parker
By:
Nov 15,2016
2 people found
this helpful
Lucy has been brilliant! We have had some difficulties/things that need fixing where we live and Lucy has always been very helpful and supportive. She is polite and friendly and will always try her best to help us wherever she can!...
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
We rent a property from William H Brown (Ilkley branch) and recently the new boiler stopped working, which turned out to be be something very simple (tap in the wrong position). However, Sarah-Jayne was very helpful in making sure the engineer was out to fix it at the appropriate time and liaising with the local branch staff to try get someone to the property mid-week when we were working. Despite some knock backs in progress, Sarah-Jayne persisted and helped make it as easy as possible for us....
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Was this helpful? Yes
Nov 15,2016
Minithumbup
By:
Nov 15,2016
0 people found
this helpful
Rhiannon has been very helpful in trying to progress our recent issues. She took responsibility from another colleague whilst he/she was away even though she is not our account manager. Good customer service....
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Comment on agent fees
Good
Was this helpful? Yes
Nov 15,2016
Minithumbup
kym france
By:
Nov 15,2016
2 people found
this helpful
Kym always responds promptly to any contact I make. My experience of her is that she is courteous and respectful and in fairness gets things done without being asked more than once!...
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Was this helpful? Yes
Nov 14,2016
Minithumbup
Nicole Kelly
By:
Nov 14,2016
0 people found
this helpful
We received the house by mid of October and it was promised that everything will be fixed and cleaned which didn't happen by the first contractor. Nicole has been assigned to us as a contact person from Sequence and she really helped us a lot. She communicated everything between the land lady, the contractors and us. Even if it takes already a very long time to get everything fixed they are doing their best. Nicole is really nice and helpful and tries her best to satisfy our needs. Thanks...
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Was this helpful? Yes
Nov 14,2016
Minithumbup
Jade Revill
By:
Nov 14,2016
0 people found
this helpful
Jade has dealt with the management of my property for nearly a year now and I am happy to sat that she is friendly, efficient and understanding. She always endeavours to address any property issues as promptly as possible and keeps me informed at all times with regards to this....
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Comment on agent fees
N/A
Was this helpful? Yes
Nov 13,2016
Minithumbup
Rhiannon White
By:
Nov 13,2016
0 people found
this helpful
Since I moved to the opposite side of the country some years ago my property in Norwich has been managed by Rhiannon from William H Brown. Rhiannon is always prompt to communicate any issues requiring my attention and then equally prompt at getting them dealt with according to my instructions....
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Comment on agent fees
I haven't compared like for like recently but I will perhaps do so now.
Was this helpful? Yes
Nov 11,2016
Minithumbup
Bethany Morris
By:
Nov 11,2016
3 people found
this helpful
Having dealt with Bethany recently I am delighted to liaise with such a professionial and efficient member of your team. She is always happy to go above and beyond her duty and for as long as she is a member of your team then you will have my continued business....
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Comment on agent fees
Fair
Was this helpful? Yes
Nov 10,2016
Minithumbup
nicol eleison
By:
Nov 10,2016
0 people found
this helpful
I found Niol Ellison very efficient, approachable , understanding and helpful. I appreciate her hard work and effort to resolve the issues....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Nathan murphy
By:
Nov 09,2016
0 people found
this helpful
Nathan is a top fella a real speedy Gonzalez with his work, if he says he will call or get something sorted he does it! He got me a great deal with a new fixed term I didnt have to worry about nothing the whole time, full trust in him! All round good guy! First time we spoke I new I was onto a sure thing. Nick Pozzo...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 09,2016
Minithumbup
Rhiannon White
By:
Nov 09,2016
0 people found
this helpful
This staff member was very helpful and understanding and was always readily available to help with the situation and get it sorted...
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Comment on agent fees
No fees applied
Was this helpful? Yes
Nov 07,2016
Minithumbup
Jade Revill
By:
Nov 07,2016
1 people found
this helpful
I have been extremely appreciative of Jade's assistance throughout the time I have had contact with her (5 years+). She has always offered support and advice even when it goes beyond her role. She is extremely knowledgeable in her field of expertise and I look forward to a valued continued working relationship in the future...
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Comment on agent fees
n/a
Was this helpful? Yes
Nov 03,2016
Minithumbup
Nicola McCormick
By:
Nov 03,2016
0 people found
this helpful
I would like to thank nicol for been so helpful I appreciate it :) thank you once again I'm very happy with the service I have recorded today...
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Comment on agent fees
Okay
Was this helpful? Yes
Nov 02,2016
Minithumbup
Anna Maria Tonnesen
Mcmorrow
By:
Nov 02,2016
0 people found
this helpful
Staff were always professional, friendly and effective at their work. Everything that needed doing was done within the first month of moving in, usually each individual item being addressed in less that a week of it initially being raised. I wish more estate agencies were like this; it's been a very pleasant experience!...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Oct 31,2016
Minithumbup
Nicole Neave
Jade Revill
By:
Oct 31,2016
0 people found
this helpful
Having moved down to Bacton for a contract at the Shell Gas site in 2013, I contacted W H Brown for rental accommodation. From start (August '13) to finishing (November '16) while renting the property I have always found them to be really helpful. The one or two problems I have had in that time were always sorted in a professional and timely manner, usually by Jade or Nicole. Both have a really pleasant attitude and are really helpful when contacted. I would have no hesitation in recommending th...
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Comment on agent fees
Fair.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
Just wanted to put on record my appreciation for the work carried out by the Property Co-ordinator, James Smith, who mediated a difficult situation. As a result he brought this to a satisfactory agreement and all parties were satisfied with the outcome, without having to resort to expensive legal action. Thank you James...
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Comment on agent fees
good
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
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Very good agency for landlords, as get at least 2 quotes for jobs that need doing, very good service with good communication. Good pricing also...
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Comment on agent fees
Good rate of fees
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Oct 30,2016
Minithumbup
By:
Oct 30,2016
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There was a staff member who advised me to hang on to get a better price for my property,which I eventualy did. I am grateful to her . The other staff members just reported the offers that I had recieved....
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Comment on agent fees
What I expected
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Oct 30,2016
Minithumbup
kym france
By:
Oct 30,2016
1 people found
this helpful
Kym is brilliant, she always makes it her mission to resolve any issues as quickly as possible with regular communication and follow up calls, emails and texts, great support....
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Comment on agent fees
Ive rented with a few different agent and WH Brown are good in all aspects of fees, no hidden charges and very straightforward to deal with Γ°ΕΈβ€˜Β
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
0 people found
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perfectionist, respond within two hours, and my problem was eliminated by the end of the day, courteous and responsive, incredible patience - because I do not deal very well with the language Thank attitude and tolerant nost and especially for professional and timely removal of my problem...
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Comment on agent fees
good
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Oct 27,2016
Minithumbup
Charlotte Edwards
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Oct 27,2016
2 people found
this helpful
Very professional with in depth knowledge. As a landlord i felt reassured and supported enabling me to leave rental issues to be dealt with by William H Brown....
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Comment on agent fees
Good
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Oct 27,2016
Minithumbdown
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Oct 27,2016
1 people found
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From start to finish I have had nothing but trouble with this agency. I was a cash buyer and I was treated like a child who could be bossed around and spoken to in any manner they wished. They had no personal care and no interest in making a house move, that we all know to be stressful, easier for their client. My initial agent went on annual leave without telling me or passing my case over so I was in the final stages of negotiations when I had to call the office to see why I wasn't getting a r...
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Comment on agent fees
No comment
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Oct 26,2016
Minithumbup
kym france
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Oct 26,2016
2 people found
this helpful
I am a tennant using William H Brown, upon moving into the Proporty I had a few issues with a water leak coming from an upstairs flat, Kym has been great in helping with getting hold of different people and keeping me informed sometimes daily about progress being made. She has worked very hard in getting this sorted and I am very pleased with everything she has done....
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Oct 25,2016
Minithumbup
Mark Dann
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Oct 25,2016
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It's vital to me that the person dealing with my property shows real attention to detail, is proactive and keeps to their word when it comes to the all important communication. Mark Dann excels in all three areas making my recent experience with the Lettings agent very positive indeed...
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Comment on agent fees
In line with competition and then negotiated a small discount.
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Oct 11,2016
Minithumbup
Nathan murphy
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Oct 11,2016
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Nathan was a brilliant renewal Coordinater. He helped us through the whole process, answered any questions and made us very comfortable with the knowledge that he was handling everything. We trust that he would call when he says he would and happy to help however he could. We would highly recommend Nathan....
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Comment on agent fees
Good
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Oct 04,2016
Minithumbdown
By:
Oct 04,2016
1 people found
this helpful
We were thinking of putting our house up for sale nearly a year ago, we wanted to take our time as we have a disabled son, so we were very particular about where and what we bought. William h brown played the sales tactics from the start and started constantly calling me every day even though i told them we wanted to take our time, these calls went on for 3 months. We decided to not to go through with selling our house in the end because it became very stressful and we felt extremely harrassed, ...
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Comment on agent fees
Thankfully didn't go that far but i believe it's £2.395
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