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    Adam Ballard
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    Kym France
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    Jane Brown
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.
 
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Properties for sale
Properties for rent
Aug 29,2016
Minithumbup
By:
Aug 29,2016
2 people found
this helpful
Gill has dealt with me for 2-3 years now, in connection to the 8 apartments I Have at the Peterborough Branch. She is always fully aware of situations, and deals with them promptly and keeps me in the loop....
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Comment on agent fees
I am happy with the fees I have negotiated
Was this helpful? Yes
Aug 28,2016
Minithumbup
By:
Aug 28,2016
2 people found
this helpful
Kym has been and is attentive to detail and helpful since the day she took over looking after my property. I live some distance away and it is reassuring to have Kym responding to the tenant and keeping me informed. Particularly recently dealing with finding a contractor for a new boiler....
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
0 people found
this helpful
As a newcomer to renting through a letting agent, I quickly came to realise that this can add a layer of complexity to property maintenance issues. Jade has been a great help in sorting out all the small problems we faced on moving in. She's friendly, communicative, and most important of all, she gets stuff done. A great person to deal with....
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
2 people found
this helpful
Kym has been very helpful and friendly since our first contact with her at the beginning of the year. She does what she promises in a timely manner and has helped us greatly....
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
2 people found
this helpful
Always pleasant, very helpful and quick to respond to a request. Answers queries and questions regardless of how simple the question may be....
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Comment on agent fees
Fair
Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
2 people found
this helpful
Moved into a house in January 2016 and we weren't 100% satisfied with the state of the property when we moved in as we felt it had been neglected over time and lacked the fixing of basic amenities and needed a good coat of paint. After a few phone calls and a face to face meeting with Kym France, a building contractor and a letting agent representative, work began in earnest in the house with all of our complaints about the house dealt with efficiently and effectively. If a fault arises and ...
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Was this helpful? Yes
Aug 26,2016
Minithumbup
By:
Aug 26,2016
2 people found
this helpful
WH Brown manage the letting of my portfolio of properties for the last 10 years. My day to day contact is Gillian Clark, and she is excellent. Her attention to detail, pro-activeness, helpfulness and knowledge of process is second to none....
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Comment on agent fees
Happy with agreed fees charged for the work done
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
2 people found
this helpful
I have been dealing with Kym over the the property which I am currently renting for the last 6 months. As a former senior administrator in the RAF, I know the values of communication, understanding, courteousness, helpfulness, cheerfulness and the ability - at the end of the day - to get the job done. Kym possesses all of the above in spades! You are very lucky to have her in your organisation....
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Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
3 people found
this helpful
Alexia was always fast when responding to any problems. In my first week at my rented property i had a leaking sink, a failed boiler on the gas safety certificate and i also requested to change my rent date via an addendum. Alexia was fast, patient and very helpful with all of these problems and requests....
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Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
2 people found
this helpful
I have dealt with Gillian since 2012 and from the beginning have received a good, friendly, service. Whenever I email or call her she is always helpful and also very knowledgeable. We have had to deal with numerous matters relating to our house & tenants but they are always resolved. Gillian is great at keeping me informed and I feel that I have a really good relationship with her now and would trust her advice and judgement. Thanks a million Gill....
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Comment on agent fees
No fees are ever good, but they are fair and competitive with other agencies.
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
4 people found
this helpful
She was very efficient and friendly and polite. Nothing was to much trouble for her and she did everything that was asked....
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Comment on agent fees
All agents fees appear similar, slightly high in my opinion.
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
0 people found
this helpful
David was very helpful and apologetic about problems I encountered at the property and managed to resolve the issue very quickly. I appreciated the fact that he kept me in the loop with his progress in sorting the problem including following up to check that I had received everything that was needed....
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Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
1 people found
this helpful
Nathan gets 5 stars from me. Courteous, polite, helpful, professional ... And complete trust that he will phone/contact when he says he will. Excellent service....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Aug 24,2016
Minithumbup
By:
Aug 24,2016
1 people found
this helpful
This review is for sequence management and in particular Mark Dann who has gone over and above what is required of him dealing with us. We had a few issues which William h brown were reluctant to help us with but one call to Mark and he sorted it straight away. Awesome customer service....
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Comment on agent fees
Good
Was this helpful? Yes
Aug 23,2016
Minithumbup
By:
Aug 23,2016
0 people found
this helpful
I was very happy with Kristie's assistance. Good job. She stayed on the case until we were happy. Top marks....
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Comment on agent fees
No comment
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
6 people found
this helpful
Beth has always be professional and very pro-active since taking over managing the property we rent. Its a shame to be moved around to another agent, who I hope is equally as good and easy to deal with....
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Comment on agent fees
N/A - Tenant.
Was this helpful? Yes
Aug 19,2016
Minithumbup
By:
Aug 19,2016
1 people found
this helpful
Nicola keeps me up to date, is reliable, always there and is very helpful. I find the agents to be pro active, always on the ball and easy to communicate with. I am happy to have chosen WH Brown as my agent and pleased with Nicola as my point of contact....
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Comment on agent fees
I pay 10% full management - was a bit peeved to discover gone up to 11% when last tenant moved in though which I think is starting to push it a bit.
Was this helpful? Yes
Aug 18,2016
Minithumbdown
By:
Aug 18,2016
0 people found
this helpful
when we first enquired about the property we rented from them and it was amazing service from the sales agent Jess, She kept us up to date on the references credit check etc....... when we moved in she made sure everything was done for us. We then moved in and all was ok. Jess then moved departments and we was then required to deal with Chloe at the Branch and Mark at the sequence centre which is based in stoke i believe. We had an issue with the property regards to the toilets not working, ants...
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What agent could do to change your mind?
Comment on agent fees
over the odds for the prices, they charge you over £300 in fees when you first move in
Was this helpful? Yes
Aug 18,2016
Minithumbup
By:
Aug 18,2016
0 people found
this helpful
Helped to sort out the transfer of deposit. Was patient dealing with it and understanding the process. Thank you for your help....
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Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
1 people found
this helpful
After having received poor service from the branch itself, i was directed to Charlotte Edwards at the Managment Team (Wirral LSC) After hitting a brick wall several times with the branch, Charlotte contacted me in response to my complaints regarding maintenence issues with the house i'd just rented. From the minute Charlotte took on my case she went above and beyond. She tirelessly worked to resolve the issues that kept happening with the house/landlord. She always kept me informed, fought fo...
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Was this helpful? Yes
Aug 17,2016
Minithumbup
By:
Aug 17,2016
0 people found
this helpful
My property needed lots sorting out as I needed to move in urgently. Nicole from propert services has been with me all the way. Excellent service and always keeps in contact with the issues. I very much appreciate all her help along with the team she works with, thank you....
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Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
0 people found
this helpful
We have had excellent support from William H Brown as managing agents for our property, particularly on the day to day management of the rental from Nicola. Always acting with our best interests and great communications, would definitely recommend....
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Was this helpful? Yes
By: Nicola McCormick
Aug 16, 2016
Thank you Hayley for your lovely comments....
Aug 16,2016
Minithumbup
By:
Aug 16,2016
2 people found
this helpful
I have had a few problems with the property and Kym has sorted them out very promptly. I have also asked her advise on situations and she has helped me anyway she can....
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Comment on agent fees
n/a
Was this helpful? Yes
Aug 16,2016
Minithumbup
By:
Aug 16,2016
2 people found
this helpful
Kym France is very kind and excellent on the phone. She definitely gets the job done and is a great help!...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
this helpful
Excellent service and would recommend to all landlords. Always good communication and good pricing. Give fast response to any problems your tentant may have....
read full review
Comment on agent fees
Agent fees are good
Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
4 people found
this helpful
I am a tenant and Kym has been the property's agent for several months now. From day one she has been helpful and friendly and she has always made me feel at ease when I need to ring in about any issue. She sorts any problems out immediately and manages to be both professional but also (importantly) approachable and down to earth. As I've told her before, ringing in to pay my rent is (almost) a pleasure as we have developed such a nice relationship. Cannot praise her highly enough, she is doing ...
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Was this helpful? Yes
Aug 15,2016
Minithumbup
By:
Aug 15,2016
3 people found
this helpful
Have dealt with Kym for a few months now, any problems have been understood and our landlord contacted promptly on our behalf. We've been kept up to date at all times, and with Kym's help, have just had new windows and does fitted, which will be a massive improvement for this coming winter. Kym has been very approachable and friendly, and we always end up having a chat! Highly recommended member of sequence/William h brown....
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Was this helpful? Yes
Aug 12,2016
Minithumbup
By:
Aug 12,2016
2 people found
this helpful
Nicola is very responsive and capable. There's never been an issue that she hasn't been able to handle. I trust her and am happy to have her managing my property on my behalf....
read full review
Comment on agent fees
Fair
Was this helpful? Yes
By: Nicola McCormick
Aug 16, 2016
Thank you Clement for your comments....
Aug 09,2016
Minithumbdown
By:
Aug 09,2016
0 people found
this helpful
Worst agent so far, I have been trying to get a call or email back from the regarding viewing a property they have listed. Gone via Rightmoves three times, emailed direct to office and still waiting, been 6 months in total so trying to get hold of them to sort out a viewing so guess this is an agent I will not use to sell my property regardless to where the office is, its one name I will stay well away from...
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What agent could do to change your mind?
Was this helpful? Yes
Aug 09,2016
Minithumbup
By:
Aug 09,2016
6 people found
this helpful
Emma manages 6 of my rental properties for me, she is always really prompt in replying with any issues i have, she also sorts out tenant issues quickly and with no issues great work Richard Allen...
read full review
Comment on agent fees
fees are fair and they always do as asked
Was this helpful? Yes



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
53 14 44 37 96 40 41 13 15 76

Job vacancies

Please see a list of jobs available

Review Statistics for Foxtons

Valuation and Fee Performance
71 % customers were satisfied with agent's fees 87 % accuracy of agent's valuations

Sales and lettings value statistics
Price range of properties sold by the agent Price range of properties rented by the agent
 
Minimum:83000 Minimum:275
Maximum:2370000 Maximum:12013

Review Summary

 
Total Reviews:764
Total Ratings:770
First Review:24/04/2007
Latest Review:30/04/2015
Overall Review Performance
 
Recommend:518
Disapprove:252
Satisfaction:68 %

 

Individual Services Review Performance
 
From Landlords From Tenants From Vendors From Buyers
 
Recommend:45 Recommend:166 Recommend:190 Recommend:78
Disapprove:38 Disapprove:137 Disapprove:14 Disapprove:5
Satisfaction:55 % Satisfaction:55 % Satisfaction:94 % Satisfaction:94 %

 
Surveys Conveyancing Lettings (Prospect) Sales (Prospect)
 
Recommend:0 Recommend:0 Recommend:21 Recommend:13
Disapprove:0 Disapprove:1 Disapprove:23 Disapprove:30
Satisfaction:- Satisfaction:0 % Satisfaction:48 % Satisfaction:31 %

 
They manage our building They are our factor They manage our estate
 
Recommend:0 Recommend:0 Recommend:0
Disapprove:2 Disapprove:0 Disapprove:0
Satisfaction:0 % Satisfaction:- Satisfaction:-

Agent Fees

Created at 1:00 AM 01/01/1970. Last updated at 1:00 AM 01/01/1970 by


Complaints Procedure

No procedure available.

Firm rankings



Attleborough
Exchange Street, Attleborough NR17 2AB
(1)
Barnsley
24 Market Hill, Barnsley S70 2QE
(2)
Beverley
5a North Bar within, Beverley HU17 8AP
(6)
show all branches (120)
Bradford
6 Fair Road, bradford BD6 1QN
(1)
Braintree
51-53 High Street, Braintree CM7 1JX
(1)
Dereham
3 Market place, Dereham NR19 2AW
(3)
Dewsbury
1 Market place, Dewsbury WF13 1AE
(1)
Diss
Navire House Mere Street, diss IP22 4AG
(0)
Doncaster
Unit 1 Station Road, doncaster DN7 6QD
(1)
Downham Market
2 Market Place, Downham Market PE38 9DE
(2)
Fakenham
Royal oak House 18 Oak Street, Fakenham NR21 9DY
(12)
Great Yarmouth
3 Hall Quay, Great Yarmouth NR30 1HX
(10)
Halstead
30 High Street, Halstead CO9 2AF
(9)
Haxby
28 The Village, Haxby YO32 3HT
(1)
Hoddesdon
41 High Street, Hoddesdon EN11 8TD
(0)
Holt
The Old Fire Station Albert Street, Holt NR25 6HX
(6)
Holt
The Old Fire Station Albert Street, Holt NR25 6HX
(1)
Ipswich
Wolsey House, 16-18 Princes Street, IP1 1QT
(6)
Lincoln
35/36 Silver Street, Lincoln LN2 1EW
(8)
Lincoln
35-36 Silver Street, Lincoln LN2 1EW
(1)
llkley
2 The Grove, Llkley LS29 9EG
(2)
Lowestoft
138 London Road North, Lowestoft NR32 1HB
(9)
March
34 High Street, March PE15 9JR
(0)
Newmarket
Meldreth House, Wellington Street, Newmarket CB8 0HT
(1)
Norwich
Kiosk at unit 1 Tesco store blue bore lane, Norwich NR7 8AB
(0)
Norwich
Kiosk at unit 1 Tesco store blue bore lane, Norwich NR7 8AB
(0)
Oakwood Leeds
498-500 Roundhay Road, Leeds LS8 2HU
(3)
Office 1
32 Upper Parliament Street, Nottingham NG1 2AG
(9)
Office 10
63 High Street, Grantham NG31 6NN
(0)
Office 11
141 High Street, Colchester CO1 1PG
(9)
Office 12
21 High Street, Ware SG12 9BN
(4)
Office 13
20 High Street, Brandon IP27 0AQ
(2)
Office 14
910 Market Place, Beverley HU17 8BB
(1)
Office 15
23-24 Market Hill, Sudbury CO10 6EN
(22)
Office 16
6 Fore Hill, Ely CB7 4AF
(0)
Office 17
10 Bank Street, Castleford WF10 1HZ
(1)
Office 18
18-19 Sheep Market, Spalding PE11 1BG
(28)
Office 2
39 Main Street, Kimberley NG16 2NG
(0)
Office 3
10-12 Grove Street, Retford DN22 6JR
(1)
Office 4
80 Bridge Street, Worksop S80 1JA
(3)
Office 5
52 Gowthorpe, Selby YO8 4ET
(1)
Office 6
38 High Street Bawtry, Doncaster DN10 6JE
(1)
Office 7
26 Market Hill, Framlingham IP13 9AN
(0)
Office 8
406 Harrogate Road Moortown, Leeds LS17 6PY
(1)
Office 9
2 Market Hill, Coggeshall CO6 1TS
(0)
office-19
27 Market Street, Wymondham NR18 0AJ
(0)
office-21
74 Kingsley Park Terrace Kingsley, Northampton NN2 7HH
(1)
office-22
20 Roman Bank, Skegness PE25 2RU
(0)
office-23
22-23 Swan Street, Loughborough LE11 5BP
(0)
office-24
34 Victoria Street, Holmfirth HD9 7DE
(0)
office-25
358-360 Holderness Road, Hull HU9 3DL
(2)
office-26
47 King Street, Thetford IP24 2AU
(3)
office-27
48 Goodramgate, York YO1 7LF
(2)
office-28
19 Earsham Street, Bungay NR35 1AE
(0)
office-29
32 Mansfield Road, Rotherham S60 2DR
(4)
office-30
34 Market Place , Long Sutton PE12 9JF
(0)
office-31
2 Wood Street, Wakefield WF1 2ED
(3)
office-32
23 Duke Street, Chelmsford CM1 1HL
(17)
office-33
50 Hallgate, Doncaster DN1 3PE
(0)
office-34
14 Wide Bargate, Boston PE21 6RH
(0)
office-35
67 Brook Street Raunds, Raunds NN9 6LL
(0)
office-36
6 Bull Green, Halifax HX1 5AB
(1)
office-38
17-19 West Street, Cromer NR27 9HZ
(1)
office-39
4 Main Street, Mexborough S649 DW
(0)
office-40
20 Laughton Road, Dinnington S25 2PS
(2)
office-41
110-112 New Road Side, Liverpool L18 4QB
(0)
office-42
21 Castle Street, Hertford SG14 1ER
(0)
office-43
82 Newland Avenue, Hull HU5 3AB
(1)
office-44
5 Bank Plain, Norwich NR2 4SF
(25)
office-45
10 Kingston Road, Willerby HU10 6BN
(1)
office-46
21 Market Square, Shipley BD18 3QB
(2)
office-47
52 High Street, Rushden NN10 0PJ
(1)
office-48
8 Westgate, Huddersfield HD1 1NN
(1)
office-49
27 High Street , Yeadon LS19 7PP
(0)
office-50
75 Southgate, Sleaford NG34 7TA
(3)
office-51
54 High Street, Maltby S66 8LA
(0)
office-52
47 High Road, Broxbourne EN10 7HX
(1)
office-53
263 Main Street, Nottingham NG6 8EZ
(0)
office-54
18 Ropergate, Pontefract WF8 1LP
(0)
office-55
16 Market Street, North Walsham NR28 9BZ
(16)
office-56
17 High Street, Bury St Edmunds IP28 7EQ
(0)
office-58
53 Wigmores North, Welwyn Garden City AL8 6PG
(0)
office-59
31-33 Market Place, Swaffham PE37 7LA
(1)
office-60
142 High Street, Gorleston-on-Sea NR31 6RB
(8)
office-61
14 Wharf Street, Sowerby Bridge HX6 2AE
(1)
office-62
12 The Traverse, Bury St. Edmunds IP33 1BJ
(1)
office-63
47 Station Road, Leeds LS15 8DT
(0)
office-64
17a Great Whyte, Ramsey PE26 1HG
(1)
office-65
2527 Westgate, Bradford BD1 2QL
(0)
office-66
28 Gold Street, Kettering NN16 8JE
(1)
office-67
16 Church Street, Woodbridge IP12 1DH
(2)
office-68
40 Westgate Street, Hunstanton PE36 5EL
(0)
office-69
80 Queen Street Morley, Morley LS27 9BP
(1)
office-70
1 Arndale Centre Otley Road Headingley, Leeds LS6 2UE
(4)
office-71
42 The Parade Oadby, Oadby LE2 5BF
(0)
office-72
7-9 Cowgate, Peterborough PE1 1LR
(10)
office-73
54a High Street, Royston SG8 9AW
(0)
office-74
161 Unthank Road, Norwich NR2 3LF
(5)
office-75
16-18 Halford Street, Leicester LE1 1JB
(6)
office-76
5 Sheep Street, Wellingborough NN8 1BL
(0)
office-77
40-42 King Street, Kings Lynn PE30 1ES
(3)
office-78
8 King Street Thorne, Doncaster DN8 5BA
(0)
office-79
42a St Christopher Road, Colchester CO4 0NA
(0)
office-80
9 High Street, Ipswich IP256AP
(9)
office-81
23 Market Place, Norwich NR1 16EL
(11)
office-82
4 Townsend Court, Reepham NR10 4LD
(21)
office-83
392 Psalter Lane, Sheffield S11 8UW
(0)
office-84
61a Corporation Street, Corby NN17 1NQ
(1)
office-85
36 Broad Street, March PE15 8TH
(1)
office-86
276 High Street Dovercourt, Harwich CO12 3PD
(2)
office-87
4-6 Church Lane Pudsey, Pudsey LS28 7BD
(2)
office-88
9 Bridge Street, Northampton NN1 1NH
(2)
office-89
4 Albert Street, Harrogate HG1 1JL
(3)
Rothwell-Kettering
2 Market place, Rothwell-Kettering NN14 6EP
(0)
Scunthorpe
16-18 Oswald Road, Scunthorpe DN15 7PT
(0)
Sheffield
Unit C1 , 6 Peak Square, Sheffield S20 7PH
(5)
St Albans
6 Chequer Street, St Albans AL1 3XZ
(1)
Stalham
52 High Street, Stalham NR12 9AS
(35)
Wisbech
20 High St,, Wisbech PE13 1DE
(2)
yaxley
Unit 9 Landsdowne Road, Yaxley PE7 3JL
(0)

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