William H. Brown
3.7/5, 1114 reviews
70% recommended
72% sales valuation accuracy
78% sales fee satisfaction
71% lettings valuation accuracy
81% lettings fee satisfaction
William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country. show more William H. Brown is part of Sequence(UK) Limited one of the largest national networks of estate agents throughout the country.

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 72% 78% £20,500 £2,000,000
Lettings 71% 81% £300 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
269 36 225 73 158 69 72 28 58 126
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Thank you to all the staff at William H Brown......”

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Aug 22,2019
Minithumbup
By: 'Kim Stronner'
Aug 22,2019
1 people found
this helpful
Thank you to all the staff at William H Brown for the help they gave me in the search for my new home, which completed last week. They were friendly, professional, supportive and were quick to respond to any questions or queries that I had, ...
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“Amazing service!My first time to the rental ......”

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Aug 08,2019
Minithumbup
By: 'Yee Tacticos'
Aug 08,2019
0 people found
this helpful
Amazing service! My first time to the rental market and I would like to praise Chris Green, the letting manager for his prompt responses to my emails and phone calls. He has made this process straight forward and swift, keeping me updated along the way ...
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“First class service...”

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Jul 30,2019
Minithumbup
By: '5 star service'
Jul 30,2019
0 people found
this helpful
First class service received from the initial valuation to completion and handing over the keys. All members of the team were helpful especially Melanie and Natalie who kept me informed every step of the way. Would definately recommend WH Brown and will use them again. ...
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“As the saying goes .. you get what you paid f......”

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Jul 29,2019
Minithumbup
By: 'Danielle Taylor'
Jul 29,2019
0 people found
this helpful
As the saying goes .. you get what you paid for!this company does seem to be on the expensive side but the lasses in the office work real hard to suit your needs.Ive dealt with a different company once before that we’re absolutely ...
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“Plain sailing...”

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Jul 26,2019
Minithumbup
By: 'Liz Brooks'
Jul 26,2019
0 people found
this helpful
Renting my property through WH Brown was pretty much plain sailing. They took the hassle away from me and Danielle Thomson was particularly helpful getting back some money when my previous tenant was proving to be quite tricky. Very happy :)...
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“The girls at William H Brown are always very ......”

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Jul 23,2019
Minithumbup
By: 'Keith'
Jul 23,2019
0 people found
this helpful
The girls at William H Brown are always very helpful and proffessional. Nothing is too much trouble, always keep in contact with regular updates....
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“Bought my new home through this agent. Natali......”

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Jul 16,2019
Minithumbup
By: 'David Wardle'
Jul 16,2019
0 people found
this helpful
Bought my new home through this agent. Natalie kept in regular contact with me always sending details about properties I may like until I found my new home. Melanie kept me up to date throughout my purchase until the day I got my keys. Extremely ...
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“We received excellent service right from the initial telephone call ......”

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Jul 08,2019
Minithumbup
By: 'Roland'
Jul 08,2019
0 people found
this helpful
We received excellent service right from the initial telephone call to the office when Hannah answered the phone in a prompt and friendly manner and was able to answer our initial queries and arrange for someone to call us back. We were called back promptly ...
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“I have only given William H Brown 1 star beca......”

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Jul 01,2019
Minithumbdown
By: 'Claire Orbell'
Jul 01,2019
0 people found
this helpful
I have only given William H Brown 1 star because the system would not allow me to continue with no stars! I used the Leicester branch back in 2014 to let a property which they then continued to part-manage until Dec 2017. They failed to initiate a rental ...
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“When leaving a dodgy landlords property they ......”

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Jun 29,2019
Minithumbdown
By: 'David Hearnshaw'
Jun 29,2019
0 people found
this helpful
When leaving a dodgy landlords property they suggested we didnt pursue our deposit back 'would we really want to wait 3 months'. Well we did wait and got all but £10 back. Awful company renting out dangerous properties with no smoke alarms but 'its not our problem'. ...
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“Incompetent ,...”

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Jun 20,2019
Minithumbdown
By: 'Sue'
Jun 20,2019
0 people found
this helpful
Do not venture with this.agent Read the mouse print on the contract. Very cunning agents. Could not sell our property after 6 months and ventured with another agent balgores Hayes, brilliant, who sold within days. Problem being contract was not explained fully. Beware...
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Comment on agent fees
Diabolical
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“Absolute incompetence...”

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Jun 14,2019
Minithumbdown
By: 'Ng'
Jun 14,2019
0 people found
this helpful
Absolute incompetence, disgraceful behaviour, lies, property never looked after, no clue what is going on, never checked on property they are managing Started managing our property in August 2014, we would need at least £20000 to fix damage. The estate agent don't even know to what extent ...
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Comment on agent fees
Within what is available elsewhere
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“First class service...”

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Jun 08,2019
Minithumbup
By: 'Mr and Mrs Girling'
Jun 08,2019
0 people found
this helpful
We cannot thank Debbie enough for the great service that has been provided re. selling our property. She is a professional dedicated member of the Grays team who has kept us updated and answered all of our questions from day 1. We would have no hesitation ...
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Comment on agent fees
As it is a fixed fee for sale of property this is Good as you know from the outset how much you will be paying .
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“Exceptional dedication...”

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Jun 06,2019
Minithumbup
Sarah
By: 'Mr Shah'
Jun 06,2019
0 people found
this helpful
Sarah has been extremely instrumental in dealing with non-paying tenants and keeping me fully updated. She diligently liaised with the Leicester Branch of William H Brown which handled the let and the Rent Arrears team and although the issue has not been fully resolved yet ...
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“professional and kind...”

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Jun 06,2019
Minithumbup
By: 'Sudheer'
Jun 06,2019
0 people found
this helpful
I had a boiler issue at my property at a time when I had planned a trip abroad. Charley helped to get it sorted with local help and kept the tenants from escalating the matter. I was getting very upset as the initial costs were ...
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Comment on agent fees
no comment.!
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“Avoid William H brown...”

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Jun 03,2019
Minithumbdown
By: 'P.F'
Jun 03,2019
1 people found
this helpful
William H brown is the least professional organisation I have ever dealt with. Problems are listed: -High admin fees even with mistakes on invoices and tenancy agreement -Lied about emails they sent me in the past -Promises never delivered including promised call backs numerous times ...
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Comment on agent fees
As mentioned above we experienced high admin fees and suffered from mistakes on documents they sent us including date and name mix ups.
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“APPAULING DISRESPECT FOR THE ELDERLY...”

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May 28,2019
Minithumbdown
By: 'gareth1'
May 28,2019
2 people found
this helpful
Appauling disrespect for the elderly. My dear mother connected beautifully with a seller of a little bungalow, & prior completion ejoyed chats with the lovely gentleman selling it. However staff at his estate agents ( william h brown of brandon) Harrassed an old lady by telling her ...
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“Professional & Helpful...”

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May 24,2019
Minithumbup
By: 'Chris K.'
May 24,2019
0 people found
this helpful
Our letting experience with William H. Brown in Brandon was outstanding. Richard & Shellie in particular were extremely helpful in walking us through the process of letting for the first time in the UK. Any concerns we had during our two years in the home were ...
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“Quick and direct...”

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May 23,2019
Minithumbup
By: 'Barbara'
May 23,2019
0 people found
this helpful
Stephanie has dealt with the recent issue at my property, swiftly and without any hassle. It's been resolved in just a couple of days. Polite and to the point both on the phone and by email. It's nice to know there is someone caring for ...
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Comment on agent fees
Fees are acceptable
Was this helpful? Yes

“Dodgy estate agents...”

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May 23,2019
Minithumbdown
By: 'Techno'
May 23,2019
1 people found
this helpful
We are cash buyers and enquired about a property as soon as it appeared on Rightmove. We were told that they didn't have all the details and someone would call back. No call. Chased still no call. A day later found out that the house ...
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“Rudeness...”

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May 22,2019
Minithumbdown
By: 'Rude estate agents'
May 22,2019
1 people found
this helpful
One of the rudest most impolite firms I have ever had the displeasure of dealing with. They really do think they are God's gift...
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Comment on agent fees
Didn't get that far
Was this helpful? Yes

“Sarah has been top class throughout...”

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May 22,2019
Minithumbup
Sarah
By: 'Mr Pathak'
May 22,2019
0 people found
this helpful
Sarah is very positive and very professional in every way, dealing with tenants can't be easy at times, but I found her very calm and very professional....
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Comment on agent fees
Good
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“Reliable and efficient...”

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May 22,2019
Minithumbup
Faridah
By: 'David J'
May 22,2019
0 people found
this helpful
Faridah did what it said on the tin. She reliable and efficiently did what she said she would do. I am grateful for her help....
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Comment on agent fees
N/A
Was this helpful? Yes

“1 billion star for sarah...”

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May 22,2019
Minithumbup
By: 'ikbal hussen 14 brompton road'
May 22,2019
0 people found
this helpful
only one name as mentioned sarah hollands if i could give her 1billion star she is humble down to earth very good comunication skills she is star , she was my letting agent when ever i need she was always to help us ref 14 brompton road ...
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Comment on agent fees
only one name as mentioned sarah hollands
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“Excellent Customer Care...”

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May 21,2019
Minithumbup
Sarah
By: 'Nicpink73'
May 21,2019
0 people found
this helpful
Sarah has gone over and above to help me at the end of my tenancy following being given incorrect information by the Leicester Branch - Neeley. Her calm and friendly manner set me at ease and she talked me through the process....
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Comment on agent fees
Unable to comment
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“Amazing customer service/Rent...”

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May 19,2019
Minithumbup
By: 'Tom'
May 19,2019
0 people found
this helpful
It was one of the best customer service I had by getting a rental property from William H Brown . I worked in customer service for decade but cannot compare the help, the understanding and friendly service from Annaliese and Mark . They are absolute asset . Am ...
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Comment on agent fees
The agents fee worth the service
Was this helpful? Yes

“Paige was amazing...”

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May 18,2019
Minithumbup
By: 'Lisa'
May 18,2019
1 people found
this helpful
Paige was fantastic in ensuring we reached ompletion on the sale of our property. It was not a straight forward sale but nothing was ever too much trouble. She was fabulous in driving the sale through for us....
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Comment on agent fees
Good
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“Expert Help And Advise...”

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May 18,2019
Minithumbup
By: 'Johnny T'
May 18,2019
0 people found
this helpful
I would have been lost without the help of this agent. He went beyond his normal duties to investigate and solve all of the issues i had in relation to a tenant issue. I self manage my property, this was all free advise. He helped ...
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Comment on agent fees
Free advise even though i am self managed
Was this helpful? Yes

“Very professional very fair very helpful with a very difficult tenant...”

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May 17,2019
Minithumbup
By: 'Mark Hill'
May 17,2019
1 people found
this helpful
Ive has a very good experience for sequence with Charley Mansfield, my apartment had a very difficult tenant in and the help and professional support Charlie has given has helped me with a difficult and stressful situation right to the end !! I'm very impressed...
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Comment on agent fees
Good
Was this helpful? Yes

“Do not bother...”

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May 16,2019
Minithumbdown
By: 'Hannah C'
May 16,2019
2 people found
this helpful
Where do I begin? This company is an absolute joke, Lynne Mitcham the 'lettings manager' in my opinion has no idea of the rental market or my needs as a potential landlord, the whole process from trying to book an appointment to finally getting an ...
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Comment on agent fees
Extortionate fees quoted not worth it at all
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by William H. Brown

Individual Branch Awards

Spalding, PE11

Worksop, S80

Norwich, NR2

Wisbech, PE13

Beverley, HU17

Sudbury, CO10

Nottingham, NG1

Leicester, LE1

Chelmsford, CM1

Wakefield, WF1


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