1 Star Review
Jul 21,2017
By: 'uplands diane'
Jul 21,2017
Branch: Loughborough, 22-23 Swan Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LE13
Branch: Loughborough, 22-23 Swan Street
Lettings (as a Landlord)
Postcode: LE13
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We have used various agents to rent out properties for over 20 years and never had any cause for complaint. Browns were TERRIBLE. To give them credit they found a tenant quickly but afterwards they had no interest in the landlord at all, the tenants word was all that mattered. The problem seems to be that everyone in the office is inexperienced, I don't think any of them can own a house. Landlords beware! Renting a house out with them was not worth the aggravation, in the end we decided to sell....
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Comment on agent fees
They were average
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1 Star Review
Jul 14,2017
By: 'gary hall'
Jul 14,2017
Branch: Great Yarmouth, 3 Hall Quay
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: NR29
Branch: Great Yarmouth, 3 Hall Quay
Sales (Prospective customer)
Postcode: NR29
0
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Contacted these agents online for details of a property, never got a reply so rung theme to ask again for info on this property.
Turns out that i knew more than these so could agent about it, loads of just incorrect info even told me that this property was not online so how the hell did i find it.
Then told me that will contact me with more details they still have not done this.
If it was me paying for this rubbish service i would be totally enraged
How the hell can they do any business at all, ...
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Comment on agent fees
n/a
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5 Star Review
Jul 13,2017
By: 'Nihal'
Jul 13,2017
Branch: Colchester, 141 High Street
Services: Property Management
Would you recommend?: Yes
Postcode: CO2
Branch: Colchester, 141 High Street
Property Management
Postcode: CO2
1
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I contacted Georgina for a maintenance issue in our property and she has been an absolute star to us, she has been effectively communicating between us and our landlady and the maintenance company and keeping us very up to date. Our issue has resolved very quickly after we have contacted her...
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5 Star Review
Jul 13,2017
Norwich LSC and Dan Freestone
By: 'Debra Crabtree'
Jul 13,2017
Branch: Dereham, 3 Market place
Services: Accounts
Would you recommend?: Yes
Postcode: IP25
Branch: Dereham, 3 Market place
Accounts
Postcode: IP25
1
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After numerous attempts to have my late father's deposit refunded to my account, Dan Freestone was allocated to sort the issue out. Dan was very polite, professional and kept me informed of the progress. After hearing that, due to a recent back injury, I was unable to walk to send off the Grant of Probate Dan realised that I actually worked in Norwich. Dan took it upon himself to walk to my office during his lunch hour in order to view the document and certify a copy. This enabled the funds to...
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Comment on agent fees
N/A
1
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1 Star Review
Jul 11,2017
By: 'Chris'
Jul 11,2017
Branch: Swaffham, 31-33 Market Place
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: Pe37
Branch: Swaffham, 31-33 Market Place
Lettings (as a Landlord)
Postcode: Pe37
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I'm a landlord and rented my bungalow thru WH Browns of swaffham and found them to favour the tenant over the landlord every time ...it's all about targets with them with no care for finding a suitable tenant .now I'm trying to get my money owed to me from the deposit held by them , to cover a cleaning bill ....appalling and getting fobbed off by each person I speak to ...never will I use them again !landlords beware !...
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Comment on agent fees
Bad
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1 Star Review
Jul 08,2017
By: 'C Whiteman'
Jul 08,2017
Branch: Wakefield, 2 Wood Street
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: Wf2
Branch: Wakefield, 2 Wood Street
Sales (Prospective customer)
Postcode: Wf2
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Attempting to purchase a property through William h Brown has been so difficult. This was one of the main reason for our withdrawal to purchase a property through them. We will not look at property they have for sale in the future.
The service I received was so bad, I chose to write a formal complaint to the branch manager.
I am awaiting a response to this complaint at present.
Some staff made it very difficult to obtain a copy of there complaints procedure, but as I am persistent & I will ...
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Comment on agent fees
Bad - in my opinion, I feel £2800,00 is expensive for agent fees
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1 Star Review
Jul 08,2017
By: 'Noah of Braintree'
Jul 08,2017
Branch: Braintree, 51-53 High Street
Services: Lettings (as a Tenant)
Rent PCM: £800
Would you recommend?: No
Postcode: CM7
Branch: Braintree, 51-53 High Street
Lettings (as a Tenant)
Rent PCM: £800
Postcode: CM7
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If you would like to be fleeced for your rent money when your property is not fit to live in, repeatedly lied to, ignored and receive categorically the worst customer service with all the apathy, empathy and compassion of a flock of dead eyed vultures, then I recommend you choose William H Brown.
I had the misfortune to have my rented property flooded when a local stream flooded at the beginning of June, sending heavily silted stream and drain water into my property and that of 7 of my neighbou...
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Comment on agent fees
Bad, laughable, they should be embarrassed &/ or ashamed.
For what they charge and for what they do when it is really required (I did not just spill a glass of water on the carpet!), they need severely taking to task. Any other customer service industry they would go bust as they couldn't run a bath
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5 Star Review
Jul 06,2017
By: 'Kevin Hetterley'
Jul 06,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: LEi2
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Postcode: LEi2
1
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would just like to comment on the fantastic help i received from emile when my boiler broke down at my rented property its good to know that there is someone at the end of the phone who will work there hardest to help. Thanks emile...
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5 Star Review
Jul 06,2017
By: 'firsttimelandlords'
Jul 06,2017
Branch: Brandon, 20 High Street
Services: They arranged our mortgage
Sold price: £135000
Would you recommend?: Yes
Postcode: IP27
Branch: Brandon, 20 High Street
They arranged our mortgage
Sold price: £135000
Postcode: IP27
2
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My husband and I have been using WHB services at the Brandon branch for a number of years. In December 2016 we approached Jon to discuss a remortage of our property as our previous deal had come to an end so we were looking at the best possible deal we could get. At the time we were looking at making a lump sum payment into our mortage and bring it down. Jon was able to find us some great deals that met our expectations. He then brought to our attention that with the amount of money we were look...
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Comment on agent fees
Reasonable and fair
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1 Star Review
Jun 30,2017
By: 'Unhappy customer'
Jun 30,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (Prospective customer)
Rent PCM: £595
Would you recommend?: No
Postcode: Pe12
Branch: Spalding, 18-19 Sheep Market
Lettings (Prospective customer)
Rent PCM: £595
Postcode: Pe12
1
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Awful estate agents. Very unfair of viewings for rentals, poor communication,unprofessional and poor attitudes. Will not ciew properties with them again. Avoid avoid avoid...
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5 Star Review
Jun 30,2017
By: 'Prudence'
Jun 30,2017
Branch: Leicester, 16-18 Halford Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: LE3
Branch: Leicester, 16-18 Halford Street
Lettings (as a Landlord)
Postcode: LE3
0
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I find any of the staff very polite & helpful any queries are dealt with quickly & they get back to you with answers asap....
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Comment on agent fees
Having not had any experience with another agent I trust that the feesPrudencewith you are average for this service
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5 Star Review
Jun 28,2017
By: 'Jo-Jo'
Jun 28,2017
Branch: Nottingham, 32 Upper Parliament Street
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: NG5
Branch: Nottingham, 32 Upper Parliament Street
Lettings (as a Tenant)
Postcode: NG5
0
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Joanne Carr as been great with various problems and resolved them very quickly, as always been very helpful, professional and responsive at all times...
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Comment on agent fees
Good
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1 Star Review
Jun 28,2017
By: 'Andy Capp'
Jun 28,2017
Branch: Rushden, 52 High Street
Services: Sales (as a Vendor)
Sold price: £250000
Would you recommend?: No
Postcode: NN10
Branch: Rushden, 52 High Street
Sales (as a Vendor)
Sold price: £250000
Postcode: NN10
1
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The staff at WHB haven't got a clue as to what is happening with their clients house moves and I don't think that they care. They always say that they will look into a query and phone back which they never do. It took the Estate Agent next in the chain to sort out the problems with our move. If you want to retain your sanity do not use these people as there are at least another dozen in the High Street to choose from....
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Comment on agent fees
Too high as they do nothing to earn them
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5 Star Review
Jun 27,2017
By: 'New in Norfolk'
Jun 27,2017
Branch: Norwich, 23 Market Place
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: NR11
Branch: Norwich, 23 Market Place
Sales (as a Buyer)
Postcode: NR11
1
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Brilliant service, we have recently bought our dream home through David and Chris in Aylsham and they helped make it happen as smoothly as possible. Helpful, friendly and polite....
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Comment on agent fees
not applicable as buyers
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1 Star Review
Jun 27,2017
By: 'Helen'
Jun 27,2017
Branch: Norwich, 5 Bank Plain
Services: Lettings (Prospective customer)
Rent PCM: £1300
Would you recommend?: No
Postcode: Nr8
Branch: Norwich, 5 Bank Plain
Lettings (Prospective customer)
Rent PCM: £1300
Postcode: Nr8
2
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It was agreed we were successful with our application. We paid the fees over the phone as they requested to reserve the house. We handed our notice in at our current house. Then they ignored our calls/emails and we eventually found out that they had given the house to someone else & didn't tell us! Complained in writing, was ignored....
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5 Star Review
Jun 23,2017
By: 'Hugo'
Jun 23,2017
Services: Lettings (as a Landlord)
Rent PCM: £575
Would you recommend?: Yes
Postcode: IP1
Lettings (as a Landlord)
Rent PCM: £575
Postcode: IP1
2
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Lauren was very helpful and always quick to answer. She is a first class employee. Thank you very much! Hope to continue dealing with you in the future....
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Comment on agent fees
Acceptable
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1 Star Review
Jun 21,2017
By: 'Nigel'
Jun 21,2017
Branch: Wakefield, 2 Wood Street
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: LS26
Branch: Wakefield, 2 Wood Street
Sales (as a Vendor)
Postcode: LS26
2
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I have only recently discovered this site, or I would have posted my review earlier. After a visit from Dominique (who was very professional) we decided to use this agent. What a mistake! A lack of proactivity, a tendency to blame our solicitor for delays (when we had proof that our solicitor had not caused delays) and disinterested staff members who had little or no telephone skills. Would never use them again and would NOT recommend....
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Comment on agent fees
Very high considering the lack of service offered.
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5 Star Review
Jun 20,2017
By: 'Michelle Powell'
Jun 20,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Rent PCM: £825
Would you recommend?: Yes
Postcode: Pe15
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Rent PCM: £825
Postcode: Pe15
3
people found
this helpful
I had a very unhelpful & stuben landlady, we were evicted as our landlady said she had sold the house, we had nothing but nastyness from her, alot of brain ache & unneeded upheavle on her part, I on numerous occasions wasn't happy & Kay got the brunt end if things, she was calm & very helpful in our bad situation. Kay always answered my questions & called me back when she said she would....
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Comment on agent fees
Not applicable
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4 Star Review
Jun 20,2017
By: 'Shaun'
Jun 20,2017
Branch: Swaffham, 31-33 Market Place
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PE32
Branch: Swaffham, 31-33 Market Place
Lettings (as a Tenant)
Postcode: PE32
1
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Georgina was an absolute star during my problems with the boiler at my property. She took on my case personally and kept the case open after the repair man had been. My boiler had been giving trouble for a number of weeks and despite numerous visit to repair it the boiler would breakdown within 48 hours. She put up with my frustration at the problem and kept the pressure on the repair until it was fully resolve....
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5 Star Review
Jun 15,2017
By: 'JiMc'
Jun 15,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PE13
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Postcode: PE13
2
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I found Samantha very helpful and courteous when I contacted your office in an effort to resolve a minor issue regarding a TV aerial. As I only use the flat on an infrequent basis and was also on holiday for a few weeks, Samantha organised and co-ordinated the repair work to ensure that everything was sorted for my return.JiMc...
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Comment on agent fees
Nobody likes paying fees, but it's a fact of life. You get what you pay for.
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5 Star Review
Jun 15,2017
By: 'MarieF'
Jun 15,2017
Branch: Sleaford, 75 Southgate
Services: Property Management
Would you recommend?: Yes
Postcode: NG32
Branch: Sleaford, 75 Southgate
Property Management
Postcode: NG32
0
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Kym is absolutely brilliant. Anytime I needed to speak to her she remained professional and polite at all times and extremely helpful. If the tenant had an issue she would call me straight away and would work endlessly to ensure any problems were rectified going above and beyond many times. Kym is an asset to this company and anyone is lucky to have her looking after their property. She deserves recognition for the hard work she puts in....
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5 Star Review
Jun 14,2017
By: 'Shelly'
Jun 14,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Rent PCM: £820
Would you recommend?: Yes
Postcode: B14
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Rent PCM: £820
Postcode: B14
2
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Competent at dealing with requests straight away
Aims to resolve problems
Polite and professional
Will discuss issues with myself before progressing.
Is impartial and often works between myself and the tenant....
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Comment on agent fees
I am paying for full management service . The fees are realistic but only if the agent does take on full management role in general.
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1 Star Review
Jun 14,2017
By: 'Mataya'
Jun 14,2017
Branch: Downham Market, 2 Market Place
Services: Sales (as a Vendor)
Sold price: £216000
Would you recommend?: No
Postcode: Pe38
Branch: Downham Market, 2 Market Place
Sales (as a Vendor)
Sold price: £216000
Postcode: Pe38
0
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Do not waste your time and money! They have lied so much to us it is unreal! Got told we moving on the 9th then it got cancelled! Then moving on the 16th that also got cancelled and now the new date is the 30th! Baring in mind each time we booked for removals with no refunds! Baring in mind it has also been around 10 months dealing with them and still not moved! I am so upset and angry the way I was spoken to when I raised a few concerns. I'm looking for the person at the top of William h brown ...
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Comment on agent fees
Terribel
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1 Star Review
Jun 13,2017
By: 'Unhappy tenant'
Jun 13,2017
Branch: Wakefield, 2 Wood Street
Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: WF13
Branch: Wakefield, 2 Wood Street
Lettings (as a Tenant)
Rent PCM: £450
Postcode: WF13
1
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1 star is too much. This company is a joke. Upon viewing the property the boiler had a fault I was told this would be fixed. Nearly 2 years later it's decided the boiler needs to be fixed,they came to do the repair then a week later the landlord decided he didn't want to pay for the repair so they removed the newly for thermostat thus leaving the boiler broken again. I have been left twice for over a week with no bathing facilities as William h brown and sequence couldn't do a simple task and fo...
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Comment on agent fees
Really high fees for the service they give which is absolutely nothing
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5 Star Review
Jun 08,2017
By: 'Paul Blackhurst'
Jun 08,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Rent PCM: £650
Would you recommend?: Yes
Postcode: DY9
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Rent PCM: £650
Postcode: DY9
2
people found
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Always very helpful and efficient. It's a pleasure to work with Emily. She has managed a property for me for a couple of years and has done a great job....
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Comment on agent fees
Market-level fees
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5 Star Review
Jun 08,2017
By: 'GF'
Jun 08,2017
Branch: Royston, 54a High Street
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SG8
Branch: Royston, 54a High Street
Sales (as a Vendor)
Postcode: SG8
0
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I sold my Grandmother's house through William H Brown - Their valuation was realistic and fees were competitive.
Photos were taken very quickly and put on the market within a week of the initial valuation. Had 3 offers and sold within 24 hours.
Really happy with how helpful the branch dealt with everything and how quickly the sale went through. Tony was helpful with any questions that I had and Emma was well informed with what was going on in the chain and where we were in the process.
Would...
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1 Star Review
Jun 08,2017
By: 'Glenn nash'
Jun 08,2017
Branch: Colchester, 141 High Street
Services: Lettings (as a Tenant)
Rent PCM: £1200
Would you recommend?: No
Postcode: CO45
Branch: Colchester, 141 High Street
Lettings (as a Tenant)
Rent PCM: £1200
Postcode: CO45
0
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I was a tenant for 6 months. I reported a leak and a live wire was found which made the house unsafe as stated by the electrician who attended. I informed the agents immediately and let them know I would be moving out due to it being unsafe. 2 months later I was still waiting to move back in. Go elsewhere people....
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Comment on agent fees
I literally have just revived my deposit back 4 months having to go through the TDS
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5 Star Review
Jun 07,2017
By: 'Gail Farrow'
Jun 07,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: PE46
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Tenant)
Postcode: PE46
1
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I have dealt with Gillian Clark for several years as a tenant. She has always been very polite and friendly and very helpful. Whenever we have had any questions, queries, or problems she has dealt with the matter fast and efficiently. Gillian is a star, highly recommended. Thank you Gill....
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5 Star Review
Jun 05,2017
By: 'Karsten'
Jun 05,2017
Branch: Spalding, 18-19 Sheep Market
Services: Lettings (as a Landlord)
Rent PCM: £775
Would you recommend?: Yes
Postcode: B91
Branch: Spalding, 18-19 Sheep Market
Lettings (as a Landlord)
Rent PCM: £775
Postcode: B91
1
people found
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So this review is for two members of staff. Hope it goes through nevertheless. Daniella and Emily have now supported us for a while. It has always been a pleasurable experience. They have dealt with all requests and issues in a prompt and always very courteous manner. They have been rock solid support. Thanks so much for all your help and your smiles (which we sense, but don't see)...
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1 Star Review
Jun 04,2017
By: 'Anonymous'
Jun 04,2017
Branch: Norwich, Kiosk at unit 1 Tesco store blue bore lane
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NR1
Branch: Norwich, Kiosk at unit 1 Tesco store blue bore lane
Lettings (as a Tenant)
Postcode: NR1
1
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Terrible. Just terrible. I have been a tenant for 6 years now and have not across more money-thirsty, irresponsible, rude agents. Throughout my tenancy I felt they did not care about the flat or me, all they wanted was to find ways to make as much money as possible out of me, with as little responsibility as possible. Stay away from them if you can....
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Comment on agent fees
Their letting fees are double as much as most agents out there, matched with a very bad service.
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Best Letting Agent in Beverley 
Best Overall Agent in Beverley 
Best Overall Agent in Great Yarmouth 