Dec 29,2017
By: 'Quan'
Dec 29,2017
4 people found
this helpful
If you can avoid dealing with Foxton you should. Yes they tend to have very good properties, and that's why we were their customer for the last three years having leased a great flat listed under Foxton back in 2014. But if you are choosing between two similar flats and one agency is Foxton, go with the other agency because you will most likely get better value for money, service, and less pain.

In practice, Foxton has a mixed reputation at best, but do read the negative reviews carefully and they reveal the pattern of poor value for money and lack of sufficient attention to the customer. At its worst Foxton is exploiting tenants and landlords to squeeze more profit. Here's a personal list as warning to others (with confidence that this merely represents the tip of the iceberg):

- Painful to get security deposit back. We had to deal with exchanging about a dozen emails over multiple weeks since the landlord confirmed we can get our full deposit back. Foxton were very vague about payment account issues and was very unclear on what we had to do to get the deposit back. With our every request for clarification a more cryptic response came back, sometimes just referring us back to the first email supposedly with instructions but which was obviously confusing to trigger our queries in the first place.

- Agents incentives seem to be about making any sale, not the right sale, from our experience. As prospective tenants three years ago and again last month using Foxton it was clear they barely took our preferences other than price range into account. For example we clearly said no garden level but they took us to it anyway. We ended up leading flat listed under another agency and already feel the difference in better service

- Inconsiderate in showing our flat toward the end of our lease. As Foxton started to show our flat to prospective new tenants on the last two months of our remaining lease, it was as if they took over our flat Monday to Saturday from 9-7pm. They would contact us to request showings requiring us to leave the flat and these were very frequent coming from multiple Foxton agents. They always ask for a one hour window for just a five minute showing. Many times these requests come no more than 1 hour in advance and they would not accept our request to decline a showing. One time they just showed up. Worst is that half the time the showings get cancelled last minute and we vacated the flat for nothing. This further supports the observation that Foxton have no consideration for customers (especially if you are not a prospective new customer) and only care about making the sale
Comment on agent fees
Unreasonable fees which are the highest of any agency we have come across in London. Then there is the high renewal fee. We had to pay Foxton about 100 pounds per renewal for their zero value add. They take zero responsibility for flat issues, not even able to provide advice when our hearing broke in winter. Basically they only show up to make a sale and collect payment.
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90 Notting Hill Gate Notting Hill, London
Greater London
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