“We were very unhappy with Foxtons. 1. We moved in the ......”
2 Star Review
Jan 12,2017
By:
'Jana'
Jan 12,2017
Branch: London, 90 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £1950
Would you recommend?: No
Postcode: W84
Branch: London, 90 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £1950
Postcode: W84
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We were very unhappy with Foxtons. 1. We moved in the flat and it was not cleaned at all. Because they had failed to book cleaners. We had already unpacked and cleaned most of it ourselves when cleaners came to swipe half the floors and brush the toilet.... However, at the end of the tenancy we were expected to clean the flat to professional standards or pay £270 for professional clean. 2. Things that had to be repaired in the beginning of 2 year tenancy never got fixed. 3. We had to change name on contract and pay £300 pounds. Money was processed very quickly. However, we never resigned the contract even though we emailed twice asking about it. Our previous flatmate was furious about this. 4. Agency fees are ridiculously expensive. 5. As far as we know, they overcharged our landlord for any sort of work so at the end we had to report directly to her and she was taking care of everything. 6. We changed payment from one card to another. Even though we had put correct payment reference, they ticked our payment as not received. We had to go through a mini heart attack to explain that the money has in fact gone through three days in advance and for them to find it and confirm payment.
Comment on agent fees
Too expensive. You pay and you do not get anything in return.
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