“We will never use Foxton's again and advise everyone we ......”
1 Star Review
Nov 01,2015
By:
'Sousa'
Nov 01,2015
Branch: London, 90 Notting Hill Gate
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: W11
Branch: London, 90 Notting Hill Gate
Lettings (as a Tenant)
Postcode: W11
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We will never use Foxton's again and advise everyone we know against using Foxtons. The flat hunt did not go wrong however they pressure you into a rushed decision and promise a million things that will not happen once the contract is signed. If it is not in the contract it will absolutely not happen - even if the agent tells you it obviously will because it is broken and everyone can see it - and if IS in the contract it still may not get fixed - ours was fixed at the end of the tenancy, a week before moving out EXCLUSIVELY because it affected the appearance of the property for prospective tenants. So if in Lettings Sales the service is not trustworthy but sufferable - they are efficient at finalizing sales and do have a large pool of properties everywhere - in Property Management the service is absolutely horrendous. Forget about the conflict of interest in having the same agency at both Sales and Property Management - they are encouraged to have unsatisfied costumers and breach of contract as that only means their fees are doubled up - but response is not timely at all, nothing gets done and there is not even assurance that the issues are getting transmitted to the landlord. An issue such as boiler broken took almost 3 months to be fixed, all of winter, and needed constant effort and contacts to be addressed at all. The process included us being informed that the landlord
What agent could do to change your mind?
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
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Comment on agent fees
Fees are stupidly high and even to leave they charge you to provide a reference to the following landlord/agent.
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