“Even thought I have seen all the negative reviews and ......”
2 Star Review
Sep 16,2014
By:
'Maria'
Sep 16,2014
Branch: London, 90 Notting Hill Gate
Services: Lettings (as a Tenant)
Rent PCM: £2570
Would you recommend?: No
Postcode: W1H
Branch: London, 90 Notting Hill Gate
Lettings (as a Tenant)
Rent PCM: £2570
Postcode: W1H
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people found
this helpful
Even thought I have seen all the negative reviews and was aware that I will be getting an overpriced flat and paying extras just because it is a very big and well known agency I have decided to take my chances as I thought that at least I will be guaranteed good and professional service, well I was very WRONG.
I was lied by the agent that the noise will not be heard from the flat and that the construction will be completed by the time I move in. As a result I had to deal with a massive construction site for 5 months ( out of 12).
The agent was extremely polite, friendly and attentive during the search and disappeared as soon as I singed the lease.
When I moved in some lightbulbs were off and the dishwasher didn't work, took them 7 months to change the bulbs ( they were trying to convince me that its my responsibility to change them even though I have called them on my first day) and a month and a half to fix the dishwasher ( took the guy 5 minutes to fix it once he came).
Have been waiting to get my deposit back for the past month and still don't know if they released it or not, the property manager is not replying to my emails unless I call the office, which is annoying considering I live abroad now.
Charged me for professional cleaning services even though I have left the flat in the same state as it was before, trying to deduct further money for the "missing" things, even though I have already told them these things are in the flat and even told them where exactly these things are.
In short, if you want to rent an overpriced flat and pay even more money for things like check out report, cleaning etc, deal with very inattentive staff and be lied to, then Foxtons is definitely the agency to go to. VERY DISAPPOINTED.
What agent could do to change your mind?
Train your staff properly, do not lie to your clients, stop overpricing your properties.
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