Don\'t touch this agency with a bargepole. They are as they will tell you 100% on the side of the landlord. They screwed us over in every way possible. The staff are not interested in any complaints that you make but only seem interested in taking every penny they can from you.
We had damp in the house with 2 young children who have now got respiratory problems. They simply didn\'t care. It was never sorted out despite complaints. The garden became slightly over grown due to us not been able to cut it with a mower due to the wet weather. We hired a gardener who used to sort it out for £25 every few weeks. Executive Lets charged us over £500 to do the same job.
What agent could do to change your mind?
The agent could/should have acted as a go between not a penny pinching company.