Executive Lets
Plymouth, PL4
2.4/5, 28 reviews
32% recommended
100% lettings valuation accuracy
71% lettings fee satisfaction

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“We found Executive Lets good initially as they helped us ......”

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Nov 14,2014
Minithumbdown
By: 'Sad'
Nov 14,2014
1 people found
this helpful
We found Executive Lets good initially as they helped us negotiate the rental price down. They also dealt with maintenance problems (very few in our case), adequately. However, on checking out, they used every trick in the book to try and get as much money as they could out of our deposit. We had the place professionally cleaned on the day of moving out (at a cost of over £200). Then the next day, with no contact with us, they took over £100 out of the deposit for having the place professionally cleaned by their own people. They did not inform us that they would do this. This, they say, was based on the Final Inspection Report. The only derogatory comments in this report were that there were a few stains on the carpet, a greasy light switch, bits in drawers and 4 forks rather than 6 and burners dirty although the photos beg to differ. We made every effort to ensure the place looked as we left it. EL also tried to claim money for an item we had replaced with a better one. For this, I managed to get £30 off the deposit repayment after much to-ing and fro-ing. I sent them a document with photos of before and after and lots of questions but they only responded to questions they felt would benefit them. If you take up these people as a tenant I would say take photos of everything wrong in the property when you move in, replace every item (such as 1 spoon) as you found it when leaving and please give them an invoice if you have the place professionally cleaned before leaving - let them know before the checkout and present them with this at the checkout or before. Hope this helps. I would not recommend these people if you were a tenant but if you are a landlord you could have pound signs in your eyes.
What agent could do to change your mind?
Not been so awkward with checkout process.
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OK
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Latest Reviews

View all Reviews 28
20th Feb 2017
reviewed by 'Mr'
“Probably the worst letting agent I've ever used. Constant trouble with trying to get things repaired as it takes so ......”
30th Jan 2017
reviewed by 'Bob'
“The most unprofessional company around.We rented for 8 months whilst our property was being renovated by us. We were paying £1000/......”
13th Jan 2017
reviewed by 'Maria'
“Executive Lets did a fantastic job of finding us new tenants. Everyone was professional and efficient. Communications were excellent. I ......”
13th Jan 2017
reviewed by 'Annie'
“I find Executive Lets to be cheerful, friendly, efficient and a pleasure to work with. There have been a few ......”
11th Jan 2017
reviewed by 'Richard'
“I have always found Executive Lets to be very responsive to my queries. In particular both Fiona and Sandy have ......”
28th Oct 2016
reviewed by 'Jack'
“Really slow response times, hidden fees left right and centre this place could easily feature in the documentary 'rip off ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Executive Lets
27 Mutley Plain
Plymouth
Devon
PL4 6JG
01752 255256

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 71% £400 £1,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 2 19 0 0 0 0 0 0
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“Probably the worst letting agent I've ever used. Constant trouble ......”

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Feb 20,2017
Minithumbdown
By: 'Mr'
Feb 20,2017
4 people found
this helpful
Probably the worst letting agent I've ever used. Constant trouble with trying to get things repaired as it takes so long. The worst problem is the finance, as without trouble every month all bills are paid, before time or on the day by standing order. ...
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Comment on agent fees
Bad when we signed up, around £500 fees on a £600per month property
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“The most unprofessional company around.We rented for 8 months whilst ......”

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Jan 30,2017
Minithumbdown
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Fiona
By: 'Bob'
Jan 30,2017
3 people found
this helpful
The most unprofessional company around. We rented for 8 months whilst our property was being renovated by us. We were paying £1000/m so not cheap. Although the house was OK. They said it had been professionally cleaned, but this was not true. The probably charged the ...
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Comment on agent fees
Poor
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“Executive Lets did a fantastic job of finding us new ......”

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Jan 13,2017
Minithumbup
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Sandy
By: 'Maria'
Jan 13,2017
0 people found
this helpful
Executive Lets did a fantastic job of finding us new tenants. Everyone was professional and efficient. Communications were excellent. I would highly recommend them and will definitely use them again....
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Comment on agent fees
Fees were clearly stated in advance and fair given the excellence of their service . We were using the tenant find service only .
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“I find Executive Lets to be cheerful, friendly, efficient and ......”

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Jan 13,2017
Minithumbup
By: 'Annie'
Jan 13,2017
0 people found
this helpful
I find Executive Lets to be cheerful, friendly, efficient and a pleasure to work with. There have been a few occasions when I've wondered if communication could have been better between the various departments, but this has never been detrimental to the excellent service I ...
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Comment on agent fees
Very fair
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“I have always found Executive Lets to be very responsive ......”

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Jan 11,2017
Minithumbup
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Fiona
By: 'Richard'
Jan 11,2017
0 people found
this helpful
I have always found Executive Lets to be very responsive to my queries. In particular both Fiona and Sandy have been very helpful...
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Comment on agent fees
Reasonable
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“Really slow response times, hidden fees left right and centre ......”

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Oct 28,2016
Minithumbdown
By: 'Jack'
Oct 28,2016
3 people found
this helpful
Really slow response times, hidden fees left right and centre this place could easily feature in the documentary 'rip off Britain.' nearly 200 quid for cleaning automatic £30 administration fee deducted from deposit return oh and other so called damages mostly consistent with 5 yrs wear and ...
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Comment on agent fees
Referencing fees are the norm but deposit handling fee of £30 is just pure money grabbing greed
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“I am waiting now for over 3 weeks for the plumber,......”

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Oct 11,2016
Minithumbdown
By: 'T-bone'
Oct 11,2016
3 people found
this helpful
I am waiting now for over 3 weeks for the plumber,i have a leaking problem,my water bill doubled in last 3 months,they allways say th plumber is busy! They have so much properties rented, and they have 1 plumber. ? Very unprofessional agency !!! When You email ...
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“I rented two different properties from this agency. The first ......”

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Jun 16,2016
Minithumbdown
By: 'Ex-tenant'
Jun 16,2016
3 people found
this helpful
I rented two different properties from this agency. The first one we lived in for around 15 months. It was fine and we had no issues. Only deposit deduction at the end was fair and I agreed with it. Something has clearly changed since then as ...
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What agent could do to change your mind?
Pretty bad. V. high initial fee's considering how little work they do. They also try and charge admin fee's for absolutely everything.
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Comment on agent fees
Pretty bad. V. high initial fee's considering how little work they do. They also try and charge admin fee's for absolutely everything.
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“No Complaints regarding Exec Lets. Very business like and actions ......”

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May 30,2016
Minithumbup
By: 'Ange'
May 30,2016
0 people found
this helpful
No Complaints regarding Exec Lets. Very business like and actions taken quickly. Inspections very thorough and informative, gives great confidence....
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“A very good agency I wanted an introduction only service ......”

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Dec 08,2014
Minithumbup
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Sandy
By: 'kevin'
Dec 08,2014
1 people found
this helpful
A very good agency I wanted an introduction only service as I live fairly local to my property and I was happy with the speed in which executive lets found me a very suitable tenant. Sandy Francis was very helpful in explaining all the aspects ...
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“We found Executive Lets good initially as they helped us ......”

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Nov 14,2014
Minithumbdown
By: 'Sad'
Nov 14,2014
1 people found
this helpful
We found Executive Lets good initially as they helped us negotiate the rental price down. They also dealt with maintenance problems (very few in our case), adequately. However, on checking out, they used every trick in the book to try and get as much money ...
read full review
What agent could do to change your mind?
Not been so awkward with checkout process.
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Comment on agent fees
OK
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“If I was a landlord I would never use this ......”

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Oct 10,2014
Minithumbdown
By: 'Disgruntled'
Oct 10,2014
2 people found
this helpful
If I was a landlord I would never use this company to deal with my property. They are unhelpful and unwilling to take ownership of a problem. Their customer service is poor, I have been let down and will look to terminate my tenancy as ...
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What agent could do to change your mind?
Take ownership, train staff on complaint handling, call back at promised time.
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“Me and my partner found a great flat, we had ......”

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Sep 17,2014
Minithumbdown
By: 'DGPhoto'
Sep 17,2014
1 people found
this helpful
Me and my partner found a great flat, we had to run through executive lets, paying them a substantial sum of money to sort out all the paperwork ( Of which we ended up having to do anyway). they set up a standing order/ direct debit, ...
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What agent could do to change your mind?
They should essentially just do their jobs. Deal with the current clients more attentively before trying to obtain more and make their business as big as possible.
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Comment on agent fees
The fees for the rent is absolutely fine. although the fee's for using the agency to begin was awful.
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“Do I have to give them a star? Don't go ......”

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Aug 28,2014
Minithumbdown
By: 'annoyedperson'
Aug 28,2014
2 people found
this helpful
Do I have to give them a star? Don't go near them. This is all 100% honest of my experience with them. Nothing slanderous, but just the facts. I lived in a property of their for ~18 months and they didn't fix a single issue for us ...
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What agent could do to change your mind?
If a manager is to call me back, then bloody call me back. Actually fix things like Windows as they are pretty important. Don't try to charge tenants for call-outs they never requested.
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Comment on agent fees
We only moved in as we were desperate. That was a bad choice. The flat was in terrible condition.
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“Executive Lets were recommended to me by a tenant in ......”

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Jun 19,2014
Minithumbup
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Sandy
By: 'Val'
Jun 19,2014
1 people found
this helpful
Executive Lets were recommended to me by a tenant in the same block as where my apartment is. As a tenant, he said he was very happy with them and recommended that I use them. I have been very happy with Executive Lets. Their efficiency, ...
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“I have rented two properties from "Executive" Lets over the ......”

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May 25,2014
Minithumbdown
By: 'Kay'
May 25,2014
5 people found
this helpful
I have rented two properties from "Executive" Lets over the past two years... Why didn't I learn from my first experience with them?! First property: refused to assist me (I have very limited mobility) with changing strip lighting in the bathroom which had a very ...
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What agent could do to change your mind?
Be more eager to help tenants paying a lot of money for properties and less eager to grab every penny they can.
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“I found Executive Lets professional and efficient. Communication was good, ......”

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May 05,2014
Minithumbup
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Charlotte
By: 'Wrighty263'
May 05,2014
1 people found
this helpful
I found Executive Lets professional and efficient. Communication was good, and they were quick to inform me of any issues. I found the maintenance report thorough and accurate. I would recommend them to any landlord that is considering letting out property. I would use them ...
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“I am disgusted with executive lets, their staff were unhelpful, ......”

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Sep 22,2013
Minithumbdown
By: 'Tuvey'
Sep 22,2013
4 people found
this helpful
I am disgusted with executive lets, their staff were unhelpful, disorganised and not present for half of my inquiries by phone or in person. The original inventory purposefully left out the damages to the property on my arrival and on my departure they charged me ...
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“I would like to say how disgusted I was with ......”

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May 11,2013
Minithumbdown
By: 'Ali'
May 11,2013
4 people found
this helpful
I would like to say how disgusted I was with the service of Executive Lets on 13 th March 2013. I had arranged to view a property for let in Bickleigh at 11.30 on 13th March 2013. I travelled 300 miles to meet their agent at the house and arrived ...
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What agent could do to change your mind?
They could of done something as they did absolutely nothing
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“Having been a tenant of Executive Lets for the past ......”

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May 08,2013
Minithumbup
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Fiona
By: 'dantribe'
May 08,2013
2 people found
this helpful
Having been a tenant of Executive Lets for the past two-and-a-half years I cannot recommend them highly enough. They firstly helped me find a perfect property for me and ensured a smooth handover and move-in. During my time as a client, any maintenance requests were ...
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“I needed two properties very quickly in Plymouth so I ......”

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Apr 11,2013
Minithumbup
By: 'LN'
Apr 11,2013
4 people found
this helpful
I needed two properties very quickly in Plymouth so I think I pretty much rang all the agents in the area. Compared to most Executive Lets were initially very helpful and actually wanted to speak to me, even with my unusual brief. They got me ...
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By: Staff
May 01, 2013
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Thank you so much for your positive response! We are more than happy to help at anytime. Hopefully we can help you in the future. ...

“Absolutely terrible. I have been a tenant with four companies ......”

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Jul 16,2012
Minithumbdown
By: 'Mr'
Jul 16,2012
7 people found
this helpful
Absolutely terrible. I have been a tenant with four companies previously and not had any problems, but they are awful. They rented us a house for 900pca which after 2 weeks started showing huge damp problems that the landlord had obviously slapped some magnolia paint over ...
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“Don't touch this agency with a bargepole. They are as ......”

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Jul 05,2012
Minithumbdown
By: 'Devon'
Jul 05,2012
6 people found
this helpful
Don't touch this agency with a bargepole. They are as they will tell you 100% on the side of the landlord. They screwed us over in every way possible. The staff are not interested in any complaints that you make but only seem interested in taking ...
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What agent could do to change your mind?
The agent could/should have acted as a go between not a penny pinching company.
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“Useless, had mice in our house because the house had ......”

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May 15,2012
Minithumbdown
By: 'Gops'
May 15,2012
7 people found
this helpful
Useless, had mice in our house because the house had about 1000 cracks in it. Decided to rent off photos off the internet, big mistake. they took 6 months rent upfront as well, so when we decided to move out 6 months into agreement, we lost 4 months rent. ...
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“When the time came recently for us to move out ......”

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Apr 21,2012
Minithumbdown
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Natalie
By: 'grp'
Apr 21,2012
10 people found
this helpful
When the time came recently for us to move out of the house we rented from Executive lets, they were very keen to commence viewing, these all went well.. and they commented on how immaculate the house was and the levels of interest were due ...
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By: Sad Bunny
Nov 14, 2014
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Executive Lets, your attitude is definitely in favour of the landlord and you don't give a stuff about how much aggravation and desperation it causes the tenants. ...

“Gutted. This firm are a shambles, nobody in the office ......”

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Apr 06,2012
Minithumbdown
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kate
By: 'executivetwatts'
Apr 06,2012
11 people found
this helpful
Gutted. This firm are a shambles, nobody in the office has a clue about real life, they are all of no help. This company is 100 percent on the side of the landlord and does not give a toss about the tenant and problems as they ...
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What agent could do to change your mind?
Shocking - the most horrendous experience of renting in both our lives
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By: Connor Tuvey
Sep 21, 2013
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Don't listen to "angel" ,executive lets are terrible and this is just an attempt to cover up the disgusting service they provide tenants, and the horrifically biased views their company represents. Their inspector is an expert at misrepresenting the information in the inventory for their property's and this company will make every attempt to steal as much of the deposit as they can get their thieving hands on with no regards to the fact you people have NO RIGHT to the money. Mistreatment and dis ...

“This business is dishonest and unprofessional. They handle complaints with ......”

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Jan 25,2012
Minithumbdown
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kate
By: 'SueK1983'
Jan 25,2012
13 people found
this helpful
This business is dishonest and unprofessional. They handle complaints with the indifference of seasoned crooks and rarely respond to letters unless its a summons for the small claim court which gets a reaction. If its too late for you then keep records of all your ...
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“Staff at Executive Lets dont seem to know whats going ......”

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Sep 15,2007
Minithumbdown
By: 'jib'
Sep 15,2007
6 people found
this helpful
Staff at Executive Lets dont seem to know whats going on and would say contridicting information. Two important documents were lost in the office and then found weeks later. Slow referencing. Going into property two weeks late, praying that everything works!! Very stressfull experience....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Executive Lets, Plymouth PL4 6JG



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