Henleaze, Bristol, BS9
4.9/5, 690 reviews
95% recommended
94% lettings valuation accuracy
98% lettings fee satisfaction



Property Features

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“At the danger of repeating other reviewers comments, we have ......”

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Nov 01,2017
Minithumbup
By: 'Simon'
Nov 01,2017
0 people found
this helpful
At the danger of repeating other reviewers comments, we have found TheLettingGame to be most excellent. The service has been professional, competitively priced and very informative. We are letting again after a gap of 15 years and found the whole process with TheLettingGame reassuring and straightforward, considerably better than previous agents we used 15 years ago. I really could not recommend them highly enough
Comment on agent fees
Good
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Opening Hours
Address

The Letting Game
Henleaze House, Harbury Road
Henleaze,Bristol
City of Bristol
BS9 4PN
0117 9898 215

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 94% 98% £400 £5,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
290 6 342 25 1 1 2 0 20 3
Areas covered
  • BS1
  • Redland, Henleaze, Clifton
  • BS2
  • BS13, BS15
  • BS11
  • BS3, BS4
  • BS34
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA RICS SAGEagent My deposits scheme
Latest Properties

No Properties

Images & Videos

“Couldn't recommend this letting agency enough!...”

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Mar 15,2024
Minithumbup
Ben
By: 'Jade'
Mar 15,2024
0 people found
this helpful
Couldn't recommend this letting agency enough! Ben has been nothing but helpful and so responsive too - he has made this process of relocating from Cornwall to Bristol an absolute breeze and I am very appreciative of that....
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“Finding a house with the Letting game and thr......”

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Mar 13,2024
Minithumbup
Ben
By: 'Lamarnie'
Mar 13,2024
1 people found
this helpful
Finding a house with the Letting game and through your employee Ben was one of the easiest and fasted housing we have received! The house we are renting is amazing and thanks to Ben was the easiest process!...
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“Ben was brilliant, really friendly and helpfu......”

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Mar 13,2024
Minithumbup
Ben
By: 'Iggy Smith'
Mar 13,2024
1 people found
this helpful
Ben was brilliant, really friendly and helpful when showing us around the various different properties we viewed. We are all very happy with the property we secured and are looking forward to our final year....
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“Very informative letting agent; Anabelle was ......”

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Feb 21,2024
Minithumbup
By: 'Ella'
Feb 21,2024
1 people found
this helpful
Very informative letting agent; Anabelle was friendly in her emails and yet still clearly outlined all the necessary steps to complete our tenancy....
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“Very responsive and helpful, definitely the b......”

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Feb 12,2024
Minithumbdown
Claire
By: 'daniel'
Feb 12,2024
1 people found
this helpful
Very responsive and helpful, definitely the best Agents I have dealt with....
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“Ok agents, not good company. Our contacts for......”

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Feb 06,2024
Minithumbdown
Abbie
By: 'Kate Elizabeth Whitehouse'
Feb 06,2024
0 people found
this helpful
Ok agents, not good company. Our contacts for this new rental (Annabelle and Abbie) have been helpful and prompt when responding to us, they are both friendly and supportive. I have to say the company as a whole doesn't take much responsibility in protecting their ...
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“The service of Letting Game is brilliant and ......”

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Jan 20,2024
Minithumbup
Tracy
By: 'RW'
Jan 20,2024
0 people found
this helpful
The service of Letting Game is brilliant and I am so pleased to have Tracy to provide her excellent services to us. Very professional and timely reply....
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“I love the service and the quick response. I......”

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Jan 16,2024
Minithumbup
By: 'Favour'
Jan 16,2024
0 people found
this helpful
I love the service and the quick response. I want to appreciate Annabelle for her service....
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“Very efficient as well as being patient and u......”

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Jan 16,2024
Minithumbup
By: 'Polly'
Jan 16,2024
0 people found
this helpful
Very efficient as well as being patient and understanding. Amazing service!...
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“The staff are friendly and were very accommod......”

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Jan 03,2024
Minithumbup
By: 'Mark'
Jan 03,2024
0 people found
this helpful
The staff were friendly and were very accommodating in helping me find my new home. They were in contact even over the holidays, I could not have asked for much more....
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“Multiple unauthorised entries to my property ......”

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Dec 22,2023
Minithumbdown
Kieran
By: 'User'
Dec 22,2023
0 people found
this helpful
Multiple unauthorised entries to my property from contractors and landlord arranged by TLG without my permission. I had stated numerous times that access is only granted when they receive my written permission. They take no accountability and still don't. I had contact from them every ...
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“Terrible customer service. Used to be great. ......”

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Dec 15,2023
Minithumbdown
By: 'LaceyRose'
Dec 15,2023
1 people found
this helpful
Terrible customer service. Used to be great. Now terrible. Go elsewhere as a landlord! Poor communication, have to chase for everything and I live abroad. Used for 3 years, 2.5 years were amazing. Terrible last 6 months....
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“I used the The Letting Game to let-out a flat......”

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Oct 17,2023
Minithumbup
Paul
By: 'Rob.'
Oct 17,2023
0 people found
this helpful
I used the The Letting Game to let-out a flat in Redland, Bristol. I found them to be very thorough, professional and personable. They kept me informed throughout the process and were also careful to remind me of the rules and obligations when renting a ...
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“Total incompetence.Charged unnecessary call ......”

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Oct 16,2023
Minithumbdown
Beth
Abbie
By: 'Unhappy'
Oct 16,2023
3 people found
this helpful
Total incompetence. Charged unnecessary call out fee which I didn't authorise and had to pay for.I arranged for a contractor to Carry out some work prior to the tenant moving in and was informed central heating was turned up to max &run on constant ...
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“Was a really easy process and everyone was he......”

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Oct 02,2023
Minithumbup
By: 'Kellyanne'
Oct 02,2023
0 people found
this helpful
Was a really easy process and everyone was helpful and friendly....
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“The letting game was fantastic during the pro......”

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Sep 14,2023
Minithumbup
Anna
By: 'Kai'
Sep 14,2023
0 people found
this helpful
The letting game was fantastic during the process of renting our new home. Great communication and dealt with smoothly and professionally!...
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“Once we had noted our interest in the rental ......”

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Sep 11,2023
Minithumbup
By: 'Tom'
Sep 11,2023
0 people found
this helpful
Once we had noted our interest in the rental property we were quickly given a viewing slot. Annabelle arrived promptly and answered every question we had about the property and details of the tenancy. Once approved, the referencing process overseen by Leena has been efficient ...
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“Annabelle has been brilliant. From a last min......”

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Sep 01,2023
Minithumbup
Abbie
By: 'J Luke'
Sep 01,2023
0 people found
this helpful
Annabelle has been brilliant. From a last minute appointment to the viewing, second viewing and additional advice she has been upfront, honest and communicative with me, which has made a stressful situation very easy to manage. The same also goes for Abbie for the quick ...
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“Excellent service! As a non-British resident,......”

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Sep 01,2023
Minithumbup
Abbie
By: 'Uyanga'
Sep 01,2023
0 people found
this helpful
Excellent service! As a non-British resident, I was impressed by how smoothly they managed my document processing and provided invaluable guidance throughout. Annabelle, in particular, stood out with her remarkable professionalism and unwavering assistance throughout viewing, queries and documentation. I'm already looking forward to returning ...
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“The Letting Game have been great agents, they......”

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Aug 29,2023
Minithumbup
By: 'Masters'
Aug 29,2023
0 people found
this helpful
The Letting Game have been great agents, they have been clear, efficient and quick to get us a flat. Annabelle has been great at getting our questions answered to ensure we understand everything prior to moving in....
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“WARNING: do not waste your time, money, sanity and wellbeing on this incapable company...”

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Aug 29,2023
Minithumbdown
By: 'Olivia'
Aug 29,2023
2 people found
this helpful

I don't even know where to begin with this review and this terrible company - they really live up to their name by calling themselves 'letting game' because all they do is play games with tenants.

Firstly, the house was a complete ...
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“The Letting Game is really winning the lettin......”

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Aug 25,2023
Minithumbup
By: 'Alessandro'
Aug 25,2023
0 people found
this helpful
The Letting Game is really winning the letting game in the market. It has been a smooth sailing for me!...
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“Was pretty seamless got all the emails and al......”

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Aug 22,2023
Minithumbup
By: 'Sean'
Aug 22,2023
0 people found
this helpful
Was pretty seamless got all the emails and always answered her phone to be on hand...
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“I highly endorse Jemma's services. She was e......”

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Aug 21,2023
Minithumbup
By: 'Mai'
Aug 21,2023
0 people found
this helpful
I highly endorse Jemma's services. She was exceptional, especially when helping with the application form. She took the initiative to contact me over the phone to address missing information. Her quick responses to text messages were greatly appreciated. Furthermore, she successfully negotiated with the landlord ...
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“Rich was really helpful throughout the lettin......”

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Aug 08,2023
Minithumbup
Rich
By: 'Dr Katie B Gregory'
Aug 08,2023
0 people found
this helpful
Rich was really helpful throughout the letting of our property...
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“Jemma was very friendly and informative durin......”

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Aug 02,2023
Minithumbup
By: 'Jean'
Aug 02,2023
0 people found
this helpful
Jemma was very friendly and informative during my viewing. The process of renting was very smooth. I have been struggling to find a place to move into in such a short period of time but have finally found a place that I am happy with!...
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“I couldn't more highly recommend Jemma! She t......”

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Aug 01,2023
Minithumbup
By: 'semele'
Aug 01,2023
0 people found
this helpful
I couldn't more highly recommend Jemma! She took away my anxiety around the initial steps of the letting process, especially as someone moving from abroad. My sincere gratitude and thanks!...
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“I have recently rented out a house from Jemma......”

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Aug 01,2023
Minithumbup
By: 'Andy'
Aug 01,2023
0 people found
this helpful
I have recently rented out a house from Jemma and she was very kind and helped us through the application procedure and explained everything. As moving house especially in a new city is always very stressful and meeting people like Jemma definitely helped ease the ...
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“We’ve looked at several properties with the l......”

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Aug 01,2023
Minithumbup
By: 'Will'
Aug 01,2023
0 people found
this helpful
We’ve looked at several properties with the letting game and each time they have been courteous, friendly and helpful. Can’t recommend them enough!...
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“Every time I’ve spoken to someone at the lett......”

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Aug 01,2023
Minithumbup
By: 'Tiffany'
Aug 01,2023
0 people found
this helpful
Every time I’ve spoken to someone at the letting game, they have been really kind, professional and helpful. In this instance, Annabelle was amazing with helping us secure this property, and liaising with the landlord to ensure that they would be happy for us ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Letting Game, a Member of The
Property Ombudsman, aims to provide the highest standards of service to all our
customers. To ensure that your interests are safeguarded, a complaints
procedure has been introduced. This provides for the matter to be dealt with
internally by Mr Matthew Sweetman and in the event that we are not able to deal
with the issue to our mutual satisfaction, by reference to The Property
Ombudsman. If you believe you have a complaint,
please write in the first instance to the Matthew Sweetman at the address as
below:  Matthew SweetmanThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN. Your complaint will be acknowledged
within 24 hours but no longer than 3 working days, investigated thoroughly in
accordance with established in-house procedures and a formal reply will be sent
to you within 15 working days of receipt of your complaint.  If you are not satisfied with the
outcome of our initial investigation, you are provided with a further
opportunity to have the complaint reviewed by our Managing Director, at the
address given below: Jack HeadThe Letting GameHenleaze HouseHarbury RoadHenleazeBristolBS9 4PN.  



















































In the event that the final review as
detailed above still fails to satisfy your complaint, then you are at liberty
to have the matter referred to the The Property Ombudsman. We will submit our
file to the Ombudsman on request. You are also entitled to have your complaint
referred to the Ombudsman should we fail to deal with matters promptly or do not
comply with our in-house complaints procedure within 8 weeks from the date we
receive your written notification.
Last updated at 5:04 PM 05/09/2019 by allAgents

Awards won by The Letting Game, Bristol BS9 4PN



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The Letting Game

Branch - Henleaze, Bristol, BS9