0% lettings valuation accuracy
99% lettings fee satisfaction
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2024
allAgents People Awards
Jul 03,2017
Jul 03,2017
1
people found
this helpful
this helpful
Further to my previous review where I was brought me to tears after calling 6 times to book a viewing and receiving an attack over the phone. My partner and I finally got a viewing at 9:30am after booking through the Nottingham main branch.
We had both driven down from Sheffield especially before work to view the house as we are wanting to move cities. We sat outside the house excited and nervous for the viewing. At 9:40am we called the main Nottingham branch to ask if someone was on their way to the viewing to be told the favourite "I'll get him to call you back straight away"; marks for consistency 6/6 call backs we have never received. 9:45am we called the carlton branch to be told again to expect a call back... of course we didn't receive one. So we called again at 9:50. Having been sat outside the house waiting for 20 minutes we finally got through to the lettings agent to find he wasn't coming because the house had a deposit down on it. When asked why he hadn't called us to let us know he claimed he had been calling all morning (we had no missed calls). When we said we highly doubted that was the case, we were told he would call now and "if it doesn't work then you have to admit it's your phone that's the problem" once my partner told him her number to dial whilst he was still on the phone and called, shock horror, it went through no problem. When we told him, instead of receiving the apology you would expect, instead we received another attack.
We asked to be able to contact the landlord to let them know the sort of people they're giving their money to but we couldn't get their details. We were also told that we couldn't expect any compensation or even apology for our lost petrol costs.
Please don't put yourselves through the stress or upset by using bairstow eves carlton branch. They are rude and of no help if it requires them to do any real work.
We will never be using them again. No house is worth tears to go and see.
We had both driven down from Sheffield especially before work to view the house as we are wanting to move cities. We sat outside the house excited and nervous for the viewing. At 9:40am we called the main Nottingham branch to ask if someone was on their way to the viewing to be told the favourite "I'll get him to call you back straight away"; marks for consistency 6/6 call backs we have never received. 9:45am we called the carlton branch to be told again to expect a call back... of course we didn't receive one. So we called again at 9:50. Having been sat outside the house waiting for 20 minutes we finally got through to the lettings agent to find he wasn't coming because the house had a deposit down on it. When asked why he hadn't called us to let us know he claimed he had been calling all morning (we had no missed calls). When we said we highly doubted that was the case, we were told he would call now and "if it doesn't work then you have to admit it's your phone that's the problem" once my partner told him her number to dial whilst he was still on the phone and called, shock horror, it went through no problem. When we told him, instead of receiving the apology you would expect, instead we received another attack.
We asked to be able to contact the landlord to let them know the sort of people they're giving their money to but we couldn't get their details. We were also told that we couldn't expect any compensation or even apology for our lost petrol costs.
Please don't put yourselves through the stress or upset by using bairstow eves carlton branch. They are rude and of no help if it requires them to do any real work.
We will never be using them again. No house is worth tears to go and see.
Comment on agent fees
Poor
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10th Mar 2024
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23rd Jun 2017
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12th Jan 2017
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Opening Hours
Address
Bairstow Eves
124 Burton Road
Carlton,Nottingham
Nottinghamshire
NG4 3GP
01158 820 657
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £440 | £875 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mar 10,2024
Mar 10,2024
0
people found
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Very helpful they helped us with every step (thanks Amy and Tegan)from the viewing to gettin the key.
Very friendly and professional.
I recomend the Bairstow eves Office on Burton Road (carlton)...
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Jul 03,2017
Jul 03,2017
1
people found
this helpful
this helpful
Further to my previous review where I was brought me to tears after calling 6 times to book a viewing and receiving an attack over the phone. My partner and I finally got a viewing at 9:30am after booking through the Nottingham main branch.
We had ...
read full review
read full review
Comment on agent fees
Poor
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Jun 23,2017
Jun 23,2017
0
people found
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An experience that brought me to tears.
Having called to attempt to arrange a viewing of a property to let in Carlton and being told to expect a call back I then had to call again two hours of waiting later. On the second call ...
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Comment on agent fees
Awful
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Jan 12,2017
Jan 12,2017
0
people found
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Very helpful, keeping me informed every step of the way and promptly informing me of the information I need to rent a property. Delighted with the outcome, would highly recommend....
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Comment on agent fees
Fees are fair and as expected, no hidden costs was told upfront of the fees.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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