By : 'Mario' Services : Letting( As a Tenant ) Rent PCM : £875 Would you recommend ? : Yes Postcode : NG6
10 Mar 2024
People found this helpful0
Very helpful they helped us with every step (thanks Amy and Tegan)from the viewing to gettin the key.
Very friendly and professional.
I recomend the Bairstow eves Office on Burton Road... Read Full Review
Services : Letting( As a Tenant )Date: 10th Mar 2024
Very helpful they helped us with every step (thanks Amy and Tegan)from the viewing to gettin the key. Very friendly and professional. I recomend the Bairstow eves Office on Burton Road (carlton)
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1 Star Review
By : 'AlanaC' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £550 Would you recommend ? : No Postcode : NG4
3 Jul 2017
People found this helpful1
Further to my previous review where I was brought me to tears after calling 6 times to book a viewing and receiving an attack over the phone. My partner and I finally got a viewing at 9:30am after booking through the Nottingham main branch.
We had both driven down from Sheffield especially... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 2nd Jul 2017
Further to my previous review where I was brought me to tears after calling 6 times to book a viewing and receiving an attack over the phone. My partner and I finally got a viewing at 9:30am after booking through the Nottingham main branch.
We had both driven down from Sheffield especially before work to view the house as we are wanting to move cities. We sat outside the house excited and nervous for the viewing. At 9:40am we called the main Nottingham branch to ask if someone was on their way to the viewing to be told the favourite "I'll get him to call you back straight away"; marks for consistency 6/6 call backs we have never received. 9:45am we called the carlton branch to be told again to expect a call back... of course we didn't receive one. So we called again at 9:50. Having been sat outside the house waiting for 20 minutes we finally got through to the lettings agent to find he wasn't coming because the house had a deposit down on it. When asked why he hadn't called us to let us know he claimed he had been calling all morning (we had no missed calls). When we said we highly doubted that was the case, we were told he would call now and "if it doesn't work then you have to admit it's your phone that's the problem" once my partner told him her number to dial whilst he was still on the phone and called, shock horror, it went through no problem. When we told him, instead of receiving the apology you would expect, instead we received another attack.
We asked to be able to contact the landlord to let them know the sort of people they're giving their money to but we couldn't get their details. We were also told that we couldn't expect any compensation or even apology for our lost petrol costs.
Please don't put yourselves through the stress or upset by using bairstow eves carlton branch. They are rude and of no help if it requires them to do any real work.
We will never be using them again. No house is worth tears to go and see.
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An experience that brought me ...
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1 Star Review
By : 'NotImpressed' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : NG4
23 Jun 2017
People found this helpful0
An experience that brought me to tears.
Having called to attempt to arrange a viewing of a property to let in Carlton and being told to expect a call back I then had to call again two hours of waiting later. On the second call I was told that the only person who could book me a viewing was out... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 22nd Jun 2017
An experience that brought me to tears.
Having called to attempt to arrange a viewing of a property to let in Carlton and being told to expect a call back I then had to call again two hours of waiting later. On the second call I was told that the only person who could book me a viewing was out until 12 and would call me back as soon as they got back after this. A FURTHER 2 hours later, at 2pm, I then called AGAIN to enquirer as to when I could expect a call back to receive what I can only call an attack by the agent on the phone. Through his terrible communication I discovered that the only man who could book me a viewing finished at 12 each day and so I was waiting for a call back from someone who wasn't even working at that time. He said he would pass my details on to another branch who would call me back before midday the next day. Did I get a call back? Of course not! The sales agent on the phone was rude, mean and unpleasant to the point where when I hung up I was in tears.
Working in customer service myself I was shocked and I feel badly for the landlord who probably doesn't know the number of viewings that they are losing due to the awful demeanour of the staff of the lettings agency.
Further to this my partner then tried to book a viewing the next day as I couldn't face calling again and themselves had to call 3 times (waiting to be called back again) only to be told there was nothing anyone could do at the branch; and only after asking for a manager did we manage to book a viewing.
I'm disgusted at how we have been treated, the poor communication and clear lack of interest displayed by the staff and would recommend anyone looking at a property with them to save themselves the hassle.
Worst estate agent experience I've ever had hands down.
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Very helpful, keeping me ...
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5 Star Review
By : 'A' Services : Letting( As a Tenant ) Rent PCM : £440 Would you recommend ? : Yes Postcode : NG5
12 Jan 2017
People found this helpful0
Very helpful, keeping me informed every step of the way and promptly informing me of the information I need to rent a property. Delighted with the outcome, would highly... Read Full Review
Comments on Agent Fees
Fees are fair and as expected, no hidden costs was told upfront of the fees.
Services : Letting( As a Tenant )Date: 12th Jan 2017
Very helpful, keeping me informed every step of the way and promptly informing me of the information I need to rent a property. Delighted with the outcome, would highly recommend.
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