College and County
St Clements Oxford, Oxford, OX4
4.4/5, 36 reviews
86% recommended
100% lettings valuation accuracy
93% lettings fee satisfaction

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“We were very disappointed with the service we received from ......”

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Jun 26,2017
Minithumbdown
By: 'B29'
Jun 26,2017
2 people found
this helpful
We were very disappointed with the service we received from College and County. On arrival, the house was filthy! The carpets were dirty and had clearly not been hoovered as there were toe nails scattered throughout the bedroom and living room. The sofas were badly stained. The bathroom was extremely moldy as was the office room. The grass in the garden was above waist level. We contacted college and county who agreed to send a gardener and professional cleaners. Although we have no complaints with regards to the gardeners, the professional cleaners consisted of a man and a woman, a bottle of bleach and a toothbrush. After a two minute attempt at scrubbing the bathroom, they accepted defeat and the woman spent the rest of the time in the living room texting. We complained again and they agreed to repaint the ceiling in the bathroom but unfortunately this only masked the problem and the mould quickly came through again. In the end, we loaned a steam cleaner and cleaned both the carpets and the bathroom ourselves. To add to all this, the boiler was broken and took weeks of us phoning College and County and them sending people out to tell us nothing was wrong until finally they located the problem. Fast forward 2 years and they had the audacity to charge us £90 pounds at check out because there was rubbish INSIDE our wheelie bins which we had left outside for council collection in a few days times. We had left the house in a vastly improved state, spotlessly clean and with newly planted flowers in the garden. After nearly six months of exchanging emails we eventually got most of the money back. We spoke to friends to find they also had similar experiences at check in/out. All in all, a very poor service!
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Latest Reviews

View all Reviews 36
11th Sep 2024
reviewed by 'Kim'
“Very responsive and helpful! Had to find accommodation in a very short space of time. Checked in and they were ......”
20th Jun 2024
reviewed by 'Ayan'
“The best in Oxford. They are very cooperative and are helping in nature. The best part is they are very ......”
28th Oct 2022
reviewed by 'MH'
“My mother and I were desperately looking for a property at the height of student move-in season (October), and found ......”
23rd Sep 2022
reviewed by 'Abbas Ziafati Bafarasat'
“I started my rent discussions with College and County from overseas, and they were a most effective agent in terms ......”
18th Aug 2022
reviewed by 'Tenant'
“Sonali was an absolute star when dealing with our deposit and check out. I can't recommend this office highly enough ......”
11th Apr 2022
reviewed by 'Sally'
“I cannot recommend College and County more highly. From start to finish Lewis the main contact person for me in ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

College and County
9-10 St Clements
St Clements,Oxford
Oxfordshire
OX4 1AB
01865 722722

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 93% £480 £4,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 14 5 0 0 0 0 2 0
Areas covered
  • OX1
  • Oxford
  • OX2
  • Abingdon
  • OX3
  • Kidlington
  • OX4
  • OX5
  • OX14
  • OX13
  • OX10
  • OX11
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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St Clements Oxford, OX4
Thame, OX9

“Very responsive and helpful! Had to find acco......”

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Sep 11,2024
Minithumbup
By: 'Kim'
Sep 11,2024
0 people found
this helpful
Very responsive and helpful! Had to find accommodation in a very short space of time. Checked in and they were very flexible, and even assisted with organising repairs very promptly. Would highly recommend Paulina and Libby....
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“The best in Oxford. They are very cooperative......”

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Jun 20,2024
Minithumbup
By: 'Ayan'
Jun 20,2024
0 people found
this helpful
The best in Oxford. They are very cooperative and are helping in nature. The best part is they are very transparent in their policies. I had rented a property from Colege & County and whenever I needed any help regarding the property, they immediately attended the ...
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“A friendly agency that provided timely, efficient service at a busy time...”

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Oct 28,2022
Minithumbup
By: 'MH'
Oct 28,2022
0 people found
this helpful
My mother and I were desperately looking for a property at the height of student move-in season (October), and found that the Oxford market was very competitive. This meant that most agencies were terrible at returning calls, keeping up communication, and were generally quite rude ...
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“I started my rent discussions with College an......”

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Sep 23,2022
Minithumbup
By: 'Abbas Ziafati Bafarasat'
Sep 23,2022
0 people found
this helpful
I started my rent discussions with College and County from overseas, and they were a most effective agent in terms of flexibility and responsiveness. I am happy that I used their service....
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“Sonali was an absolute star when dealing with......”

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Aug 18,2022
Minithumbup
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Sonali
By: 'Tenant'
Aug 18,2022
0 people found
this helpful
Sonali was an absolute star when dealing with our deposit and check out. I can't recommend this office highly enough and will happily rent with them again....
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“I cannot recommend College and County more hi......”

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Apr 11,2022
Minithumbup
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Lewis
By: 'Sally'
Apr 11,2022
0 people found
this helpful
I cannot recommend College and County more highly. From start to finish Lewis the main contact person for me in their Oxford office went above and beyond on every count. He found a great tenant for me very swiftly and let the house on first ...
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“Brilliant letting agent...”

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Mar 18,2022
Minithumbup
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Lewis
By: 'Tung'
Mar 18,2022
0 people found
this helpful
I have had an excellent letting experience with Lewis and Gabi. They are very helpful and supportive. As a new landlord, they guide me step by step. Really helpful! Highly recommended....
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“Lewis Stacey was a pleasure to deal with, he ......”

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Feb 05,2022
Minithumbup
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Lewis
By: 'Gerard'
Feb 05,2022
0 people found
this helpful
Lewis Stacey was a pleasure to deal with, he is extremely professional, dedicated to creating a smooth process for clients, and kept us informed every step of the way. Above all, he is very approachable and kind, always sticking to the values and ethics of ...
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“They are not your usual letting agent...”

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Feb 05,2022
Minithumbup
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Lewis
By: 'Nicholas'
Feb 05,2022
0 people found
this helpful
They are not your usual letting agent. They are committed to helping you find somewhere just right for you. They truly stand by their ethics and values as a company. Lewis Stacey was extremely professional, kind and has an amazing ability to put clients at ...
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“Great agency...”

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Feb 03,2022
Minithumbup
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Ines
By: 'Juan'
Feb 03,2022
0 people found
this helpful
The agents were very kind and patient with us. Particularly Ines and Gabi. Thank you very much for everything. We highly recommend them...
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“Wonderful experience with college and county-......”

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Dec 23,2021
Minithumbup
By: 'Bincy Baby'
Dec 23,2021
0 people found
this helpful
Wonderful experience with college and county- all staffs were friendly and responsive . Happy with the service provided. Would like to recommend to friends....
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“C&C has a reputation for predating upon stude......”

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Nov 17,2021
Minithumbdown
By: 'Matthew Evans'
Nov 17,2021
1 people found
this helpful
C&C has a reputation for predating upon students with minimal resources. Once they leave the UK and go back home, or if they are judged to be from a poorer background, the entire security deposit is seized with little to no justification, for 'redecoration' ...
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“How pleased we are that we took the advice of......”

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Oct 16,2021
Minithumbup
By: 'S & A K'
Oct 16,2021
0 people found
this helpful
How pleased we are that we took the advice of a good friend of ours to approach College & County in our search for a Letting Agent for our small house in Abingdon, a little over seven years ago. You have never let us down,have ...
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By: mark crampton smith
Oct 18, 2021
View all comments (1)
Thank you for posting a review........ Peer commendation is increasingly important in how we all choose goods and services. I am delighted that you feel able to commend us; and yes, we do try really hard to ensure the relationship between property owners and those occupying is as positive as possible....... this makes managing the property much more straight forward. Mark Crampton Smith - Managing Director. ...

“Perfect for students...”

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Sep 29,2021
Minithumbup
By: 'Emiry'
Sep 29,2021
0 people found
this helpful
Very easy to organise moving in and sign up. I appreciate the use of online signatures as this is optimal for students. Had no issues with moving out either and any queries I had were comprehensively answered....
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“Best in Oxford...”

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Jun 02,2021
Minithumbup
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Lewis
By: 'Elliot'
Jun 02,2021
0 people found
this helpful
Thanks so much to Lewis and the College and County team. They turned our nightmare flat hunt into a success....
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“Happy tenants tend to take better care of properties...”

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May 04,2021
Minithumbup
By: 'Landlord'
May 04,2021
0 people found
this helpful
Giving College and County my properties to let was one of my best decisions as a landlord. College and County have transformed my view of letting agents, they are quick to respond to queries, they ensure all HMO and safety compliance is kept up to ...
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“I switched to College and County from another......”

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Apr 16,2021
Minithumbup
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Lewis
By: 'Juliet'
Apr 16,2021
0 people found
this helpful
I switched to College and County from another estate agent in Headington after a sluggish and ineffective marking campaign for my well located, refitted and sun-filled apartment. The efficiency and professionalism of Lewis Stacey made all the difference. New tenants were confirmed on the first ...
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“I rate College and County as the best in Oxford....”

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Mar 24,2021
Minithumbup
By: 'Moira'
Mar 24,2021
0 people found
this helpful
I am very impressed by College and County. I changed to College and County because my previous agents were not vetting my tenants sufficiently and had appalling back office service dealing with leases. College and County have given me a very professional service and found ...
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“The best letting agency around Oxford...”

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Feb 19,2021
Minithumbup
By: 'Alvydas'
Feb 19,2021
0 people found
this helpful
I choose this agency because it looked like the most trustworthy company around Oxford and I found out that they definitely are. I hope that one day we all be able to live in a world where all the companies will take their business approach ...
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By: mark crampton smith
Feb 19, 2021
View all comments (1)
Thank you Alvydas for posting such a glowing review. I am delighted that the team have delivered service at such a level. Of course it is increasingly critical in order to build a sustainable business that all customers have the same experience as you. At a time when peer commendation is the principle way that we all choose goods and services. Mark Crampton Smith - Managing Director. ...

“Best agent in Oxford...”

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Feb 17,2021
Minithumbup
By: 'KS'
Feb 17,2021
0 people found
this helpful
College and County are undoubtedly the best and fairest agent in Oxford. The whole team are professional and proactive. They are quick to alert me to any problems with the house and have a great team of tradesmen at hand. They also find nice tenants! ...
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“Always perfect service...”

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Mar 13,2020
Minithumbup
By: 'Ali'
Mar 13,2020
0 people found
this helpful
Always been quick to solve problems with our tenancy. Everyone we have been in contact with has been very pleasant especially Maja. We have nothing negative to say!...
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“Good afternoon, I would like to thank College......”

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Feb 16,2020
Minithumbup
By: 'Maria'
Feb 16,2020
0 people found
this helpful
Good afternoon, I would like to thank College and County, my state agent's in Oxford, the guidance and help they have been giving to my Property and myself since I entrusted the rent of my house to them!! It would have been impossible to have ...
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“STAY AWAY FROM COLLEGE AND COUNTY...”

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Jan 19,2020
Minithumbdown
By: 'Vittoria'
Jan 19,2020
2 people found
this helpful
Probably one of the worst agencies in Oxford. Even though the house was completely new, the first night I moved, I had a huge leak (from the shower upstairs) on my whole wardrobe and they didn't refund me anything (despite the fact lots of my ...
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“Fabulous C&C...”

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Oct 10,2019
Minithumbup
By: 'Delighted'
Oct 10,2019
0 people found
this helpful
C&C really are fabulous in every regard. From finding consistently good tenants to offering a first class management service, they provide all the support a landlord could wish for. I'd recommend them unhesitatingly....
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“Highly recommend College and County...”

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Oct 07,2019
Minithumbup
By: 'Heidi'
Oct 07,2019
0 people found
this helpful
College and County have been absolutely superb. After moving overseas we took the plunge and leased our property out. We have had over 10 years of top rate service - they look after our property, we haven't had a bad tenant yet, and it has always ...
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“College & County make renting our house effortless...”

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Sep 25,2019
Minithumbup
By: 'A'
Sep 25,2019
0 people found
this helpful
College & County have handled the letting of our house for the last 3 years and they have been brilliant. We live 60 miles away from Oxford, and letting through C&C has been effortless thanks to their thoroughness and efficiency, from finding good tenants, regular inspections and ...
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“Impolite, unfair...”

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Mar 21,2019
Minithumbdown
By: 'edocegi'
Mar 21,2019
2 people found
this helpful
AVOID, THEY JUST WANT YOUR MONEY! I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to ...
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Comment on agent fees
low fees, high rent, bad service
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“I turned to College and County after having received poor ......”

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Nov 23,2017
Minithumbup
By: 'Delighted'
Nov 23,2017
1 people found
this helpful
I turned to College and County after having received poor service from another agent so was my expectations were generally quite low. I explained my situation and requirements - ie I wanted full management and an agency I could depend on to respond to any ...
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Comment on agent fees
It is very difficult to put a value on professionalism, but College and County have it in abundance and their fees are competitive and without question, worth every penny.
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“We were very disappointed with the service we received from ......”

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Jun 26,2017
Minithumbdown
By: 'B29'
Jun 26,2017
2 people found
this helpful
We were very disappointed with the service we received from College and County. On arrival, the house was filthy! The carpets were dirty and had clearly not been hoovered as there were toe nails scattered throughout the bedroom and living room. The sofas were badly ...
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“Having used a couple of others over the years, my ......”

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Mar 06,2014
Minithumbup
By: 'Mr.'
Mar 06,2014
3 people found
this helpful
Having used a couple of others over the years, my dealings with this agency have been second to none I have ever experienced before. * When we moved in everything was explained & any questions answered * The next day they checked everything went well with our the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We take any complaints very seriously. Should a problem not be resolved by the department head on the phone, all written complaints come straight to the managing director who will investigate in person and reply, having kept the complainant informed, when resolution is achieved.
Last updated at 4:34 PM 12/01/2018 by College and County

Awards won by College and County, Oxford OX4 1AB



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