100% lettings valuation accuracy
93% lettings fee satisfaction
Mar 21,2019
Mar 21,2019
2
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AVOID, THEY JUST WANT YOUR MONEY!
I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to experience the worst of the agency.
I was renting a room in a shared property managed by this agency. I entered the room with the promise that it was professionally cleaned and I noticed the carpet under the bed had not been hoovered for a very long time. I didn't complain at that time as I thought it was normal and I cleaned myself.
I was paying for a cleaning fee included in my rent. A professional cleaner should have cleaned the common spaces every two weeks.... well i have seen the cleaners, but they never cleaned. The cupboards were filthy outside and inside, the utility room was covered in a sticky layer of dirt and the carpet on the first and second floor was never hoovered. The facilities in the kitchen were meant to be cleaned quarterly and this never happened: the dishwasher was covered in a thick layer of mould. I have complained several times and I only got "fake answers": things like "the tenants should take care of the daily cleaning" and "we will instruct the cleaners" (really? never seen the result!). The few times they actually cared they would send a contractor that was often entering unannounced in the property (they claim to always send a mail, and they do, just the contractors never show up when expected!) I was already upset but the worst had to come!
When I had to leave the room and move I knew I would have to find a replacement tenant. I wanted to move in March and I personally went to the agency to ask for the property to be advertised already in January. I was suggested that it was maybe to early. I asked again in February and they promised to advertise. "Advertising" meant putting an Announcement only on C&C website, with the wrong pictures and the wrong dates. It took them 10 days and several emails and calls to convince them to put the right pics (that I had to shoot myself) and an advert on Spareroom. Finally, I had to reduce the rent and pay the difference myself to find a replacement tenant on time!
Last surprise was at the checkout! C&C requests the property to be professionally cleaned, as I remembered the conditions of the property at my arrival, I have cleaned myself, helped by my girlfriend. We have carefully checked everything (inside and outside the furniture, carpets, walls, switches, bathroom ,shower, windows) guess what? I was charged for a professional cleaning! They found a tiny spider under a window (guess what, under the roof after a week of rain!) and they claimed that my carpet had been shampoo washed at my arrival, so I had to repeat the treatment. It was totally useless to remind them that the carpet was actually dirty at my arrival (my bad: always, always always take pictures!!). I tried to complain, obviously the claim that decisions about the deposit are up to the landlord and I didn't have any written or graphic evidence of my case. I eventually paid 2h of cleaning and that was it.
Last but not least, they manage to be quite impolite when talking on the phone and replying to emails. Never again with C&C
I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to experience the worst of the agency.
I was renting a room in a shared property managed by this agency. I entered the room with the promise that it was professionally cleaned and I noticed the carpet under the bed had not been hoovered for a very long time. I didn't complain at that time as I thought it was normal and I cleaned myself.
I was paying for a cleaning fee included in my rent. A professional cleaner should have cleaned the common spaces every two weeks.... well i have seen the cleaners, but they never cleaned. The cupboards were filthy outside and inside, the utility room was covered in a sticky layer of dirt and the carpet on the first and second floor was never hoovered. The facilities in the kitchen were meant to be cleaned quarterly and this never happened: the dishwasher was covered in a thick layer of mould. I have complained several times and I only got "fake answers": things like "the tenants should take care of the daily cleaning" and "we will instruct the cleaners" (really? never seen the result!). The few times they actually cared they would send a contractor that was often entering unannounced in the property (they claim to always send a mail, and they do, just the contractors never show up when expected!) I was already upset but the worst had to come!
When I had to leave the room and move I knew I would have to find a replacement tenant. I wanted to move in March and I personally went to the agency to ask for the property to be advertised already in January. I was suggested that it was maybe to early. I asked again in February and they promised to advertise. "Advertising" meant putting an Announcement only on C&C website, with the wrong pictures and the wrong dates. It took them 10 days and several emails and calls to convince them to put the right pics (that I had to shoot myself) and an advert on Spareroom. Finally, I had to reduce the rent and pay the difference myself to find a replacement tenant on time!
Last surprise was at the checkout! C&C requests the property to be professionally cleaned, as I remembered the conditions of the property at my arrival, I have cleaned myself, helped by my girlfriend. We have carefully checked everything (inside and outside the furniture, carpets, walls, switches, bathroom ,shower, windows) guess what? I was charged for a professional cleaning! They found a tiny spider under a window (guess what, under the roof after a week of rain!) and they claimed that my carpet had been shampoo washed at my arrival, so I had to repeat the treatment. It was totally useless to remind them that the carpet was actually dirty at my arrival (my bad: always, always always take pictures!!). I tried to complain, obviously the claim that decisions about the deposit are up to the landlord and I didn't have any written or graphic evidence of my case. I eventually paid 2h of cleaning and that was it.
Last but not least, they manage to be quite impolite when talking on the phone and replying to emails. Never again with C&C
Comment on agent fees
low fees, high rent, bad service
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11th Sep 2024
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20th Jun 2024
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23rd Sep 2022
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18th Aug 2022
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Opening Hours
Address
College and County
9-10 St Clements
St Clements,Oxford
Oxfordshire
OX4 1AB
01865 722722
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 93% | £480 | £4,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 15 | 0 | 14 | 5 | 0 | 0 | 0 | 0 | 2 | 0 |
Areas covered
- OX1
- Oxford
- OX2
- Abingdon
- OX3
- Kidlington
- OX4
- OX5
- OX14
- OX13
- OX10
- OX11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Sep 11,2024
Sep 11,2024
0
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Very responsive and helpful! Had to find accommodation in a very short space of time. Checked in and they were very flexible, and even assisted with organising repairs very promptly. Would highly recommend Paulina and Libby....
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Jun 20,2024
Jun 20,2024
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The best in Oxford. They are very cooperative and are helping in nature. The best part is they are very transparent in their policies. I had rented a property from Colege & County and whenever I needed any help regarding the property, they immediately attended the ...
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Oct 28,2022
Oct 28,2022
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My mother and I were desperately looking for a property at the height of student move-in season (October), and found that the Oxford market was very competitive. This meant that most agencies were terrible at returning calls, keeping up communication, and were generally quite rude ...
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Sep 23,2022
Sep 23,2022
0
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I started my rent discussions with College and County from overseas, and they were a most effective agent in terms of flexibility and responsiveness. I am happy that I used their service....
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Aug 18,2022
Aug 18,2022
0
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Sonali was an absolute star when dealing with our deposit and check out. I can't recommend this office highly enough and will happily rent with them again....
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Apr 11,2022
Apr 11,2022
0
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I cannot recommend College and County more highly. From start to finish Lewis the main contact person for me in their Oxford office went above and beyond on every count. He found a great tenant for me very swiftly and let the house on first ...
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Mar 18,2022
Mar 18,2022
0
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I have had an excellent letting experience with Lewis and Gabi. They are very helpful and supportive. As a new landlord, they guide me step by step. Really helpful! Highly recommended....
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Feb 05,2022
Feb 05,2022
0
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Lewis Stacey was a pleasure to deal with, he is extremely professional, dedicated to creating a smooth process for clients, and kept us informed every step of the way. Above all, he is very approachable and kind, always sticking to the values and ethics of ...
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Feb 05,2022
Feb 05,2022
0
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They are not your usual letting agent. They are committed to helping you find somewhere just right for you. They truly stand by their ethics and values as a company. Lewis Stacey was extremely professional, kind and has an amazing ability to put clients at ...
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Feb 03,2022
Feb 03,2022
0
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The agents were very kind and patient with us. Particularly Ines and Gabi. Thank you very much for everything. We highly recommend them...
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Dec 23,2021
Dec 23,2021
0
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Wonderful experience with college and county- all staffs were friendly and responsive .
Happy with the service provided.
Would like to recommend to friends....
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Nov 17,2021
Nov 17,2021
1
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C&C has a reputation for predating upon students with minimal resources. Once they leave the UK and go back home, or if they are judged to be from a poorer background, the entire security deposit is seized with little to no justification, for 'redecoration' ...
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Oct 16,2021
Oct 16,2021
0
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How pleased we are that we took the advice of a good friend of ours to approach College & County in our search for a Letting Agent for our small house in Abingdon, a little over seven years ago.
You have never let us down,have ...
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Oct 18, 2021
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Thank you for posting a review........ Peer commendation is increasingly important in how we all choose goods and services. I am delighted that you feel able to commend us; and yes, we do try really hard to ensure the relationship between property owners and those occupying is as positive as possible....... this makes managing the property much more straight forward. Mark Crampton Smith - Managing Director. ...
Sep 29,2021
Sep 29,2021
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Very easy to organise moving in and sign up. I appreciate the use of online signatures as this is optimal for students. Had no issues with moving out either and any queries I had were comprehensively answered....
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Jun 02,2021
Jun 02,2021
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Thanks so much to Lewis and the College and County team. They turned our nightmare flat hunt into a success....
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May 04,2021
May 04,2021
0
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Giving College and County my properties to let was one of my best decisions as a landlord. College and County have transformed my view of letting agents, they are quick to respond to queries, they ensure all HMO and safety compliance is kept up to ...
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Apr 16,2021
Apr 16,2021
0
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I switched to College and County from another estate agent in Headington after a sluggish and ineffective marking campaign for my well located, refitted and sun-filled apartment. The efficiency and professionalism of Lewis Stacey made all the difference. New tenants were confirmed on the first ...
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Mar 24,2021
Mar 24,2021
0
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I am very impressed by College and County.
I changed to College and County because my previous agents were not vetting my tenants sufficiently and had appalling back office service dealing with leases.
College and County have given me a very professional service and found ...
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Feb 19,2021
Feb 19,2021
0
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I choose this agency because it looked like the most trustworthy company around Oxford and I found out that they definitely are. I hope that one day we all be able to live in a world where all the companies will take their business approach ...
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Feb 19, 2021
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Thank you Alvydas for posting such a glowing review. I am delighted that the team have delivered service at such a level. Of course it is increasingly critical in order to build a sustainable business that all customers have the same experience as you. At a time when peer commendation is the principle way that we all choose goods and services. Mark Crampton Smith - Managing Director. ...
Feb 17,2021
Feb 17,2021
0
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College and County are undoubtedly the best and fairest agent in Oxford. The whole team are professional and proactive. They are quick to alert me to any problems with the house and have a great team of tradesmen at hand. They also find nice tenants! ...
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Mar 13,2020
Mar 13,2020
0
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Always been quick to solve problems with our tenancy. Everyone we have been in contact with has been very pleasant especially Maja.
We have nothing negative to say!...
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Feb 16,2020
Feb 16,2020
0
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Good afternoon, I would like to thank College and County, my state agent's in Oxford, the guidance and help they have been giving to my Property and myself since I entrusted the rent of my house to them!! It would have been impossible to have ...
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Jan 19,2020
Jan 19,2020
2
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Probably one of the worst agencies in Oxford. Even though the house was completely new, the first night I moved, I had a huge leak (from the shower upstairs) on my whole wardrobe and they didn't refund me anything (despite the fact lots of my ...
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Oct 10,2019
Oct 10,2019
0
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C&C really are fabulous in every regard. From finding consistently good tenants to offering a first class management service, they provide all the support a landlord could wish for. I'd recommend them unhesitatingly....
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Oct 07,2019
Oct 07,2019
0
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College and County have been absolutely superb. After moving overseas we took the plunge and leased our property out. We have had over 10 years of top rate service - they look after our property, we haven't had a bad tenant yet, and it has always ...
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Sep 25,2019
Sep 25,2019
0
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College & County have handled the letting of our house for the last 3 years and they have been brilliant. We live 60 miles away from Oxford, and letting through C&C has been effortless thanks to their thoroughness and efficiency, from finding good tenants, regular inspections and ...
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Mar 21,2019
Mar 21,2019
2
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AVOID, THEY JUST WANT YOUR MONEY!
I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to ...
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Comment on agent fees
low fees, high rent, bad service
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Nov 23,2017
Nov 23,2017
1
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I turned to College and County after having received poor service from another agent so was my expectations were generally quite low. I explained my situation and requirements - ie I wanted full management and an agency I could depend on to respond to any ...
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Comment on agent fees
It is very difficult to put a value on professionalism, but College and County have it in abundance and their fees are competitive and without question, worth every penny.
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Jun 26,2017
Jun 26,2017
2
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We were very disappointed with the service we received from College and County. On arrival, the house was filthy! The carpets were dirty and had clearly not been hoovered as there were toe nails scattered throughout the bedroom and living room. The sofas were badly ...
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Mar 06,2014
Mar 06,2014
3
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Having used a couple of others over the years, my dealings with this agency have been second to none I have ever experienced before.
* When we moved in everything was explained & any questions answered
* The next day they checked everything went well with our the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We take any complaints very seriously. Should a problem not be resolved by the department head on the phone, all written complaints come straight to the managing director who will investigate in person and reply, having kept the complainant informed, when resolution is achieved.
Last updated at 4:34 PM 12/01/2018 by College and County
Best Letting Agent in OX4 
Best Letting Agent in Oxford 
