College and County
St Clements Oxford, Oxford, OX4
4/5, 13 reviews
77% recommended
100% lettings valuation accuracy
83% lettings fee satisfaction

“Impolite, unfair...”

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Mar 21,2019
Minithumbdown
By: 'edocegi'
Mar 21,2019
1 people found
this helpful
AVOID, THEY JUST WANT YOUR MONEY!
I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to experience the worst of the agency.
I was renting a room in a shared property managed by this agency. I entered the room with the promise that it was professionally cleaned and I noticed the carpet under the bed had not been hoovered for a very long time. I didn't complain at that time as I thought it was normal and I cleaned myself.
I was paying for a cleaning fee included in my rent. A professional cleaner should have cleaned the common spaces every two weeks.... well i have seen the cleaners, but they never cleaned. The cupboards were filthy outside and inside, the utility room was covered in a sticky layer of dirt and the carpet on the first and second floor was never hoovered. The facilities in the kitchen were meant to be cleaned quarterly and this never happened: the dishwasher was covered in a thick layer of mould. I have complained several times and I only got "fake answers": things like "the tenants should take care of the daily cleaning" and "we will instruct the cleaners" (really? never seen the result!). The few times they actually cared they would send a contractor that was often entering unannounced in the property (they claim to always send a mail, and they do, just the contractors never show up when expected!) I was already upset but the worst had to come!
When I had to leave the room and move I knew I would have to find a replacement tenant. I wanted to move in March and I personally went to the agency to ask for the property to be advertised already in January. I was suggested that it was maybe to early. I asked again in February and they promised to advertise. "Advertising" meant putting an Announcement only on C&C website, with the wrong pictures and the wrong dates. It took them 10 days and several emails and calls to convince them to put the right pics (that I had to shoot myself) and an advert on Spareroom. Finally, I had to reduce the rent and pay the difference myself to find a replacement tenant on time!
Last surprise was at the checkout! C&C requests the property to be professionally cleaned, as I remembered the conditions of the property at my arrival, I have cleaned myself, helped by my girlfriend. We have carefully checked everything (inside and outside the furniture, carpets, walls, switches, bathroom ,shower, windows) guess what? I was charged for a professional cleaning! They found a tiny spider under a window (guess what, under the roof after a week of rain!) and they claimed that my carpet had been shampoo washed at my arrival, so I had to repeat the treatment. It was totally useless to remind them that the carpet was actually dirty at my arrival (my bad: always, always always take pictures!!). I tried to complain, obviously the claim that decisions about the deposit are up to the landlord and I didn't have any written or graphic evidence of my case. I eventually paid 2h of cleaning and that was it.
Last but not least, they manage to be quite impolite when talking on the phone and replying to emails. Never again with C&C
Comment on agent fees
low fees, high rent, bad service
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Opening Hours
Address

College and County
9-10 St Clements
St Clements,Oxford
Oxfordshire
OX4 1AB
01865 722722

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 83% £480 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
7 0 2 3 0 0 0 0 1 0
Areas covered
  • Oxford
  • Abingdon
  • Kidlington
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Lettings TPOS TDS
Latest Properties

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“Fabulous C&C...”

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Oct 10,2019
Minithumbup
By: 'Delighted Landlord'
Oct 10,2019
0 people found
this helpful
C&C really are fabulous in every regard. From finding consistently good tenants to offering a first class management service, they provide all the support a landlord could wish for. I'd recommend them unhesitatingly....
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“Highly recommend College and County...”

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Oct 07,2019
Minithumbup
By: 'Heidi Allen'
Oct 07,2019
0 people found
this helpful
College and County have been absolutely superb. After moving overseas we took the plunge and leased our property out. We have had over 10 years of top rate service - they look after our property, we haven't had a bad tenant yet, and it has always ...
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“College & County make renting our house effortless...”

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Sep 25,2019
Minithumbup
By: 'A Thornton'
Sep 25,2019
0 people found
this helpful
College & County have handled the letting of our house for the last 3 years and they have been brilliant. We live 60 miles away from Oxford, and letting through C&C has been effortless thanks to their thoroughness and efficiency, from finding good tenants, regular inspections and ...
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“Impolite, unfair...”

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Mar 21,2019
Minithumbdown
By: 'edocegi'
Mar 21,2019
1 people found
this helpful
AVOID, THEY JUST WANT YOUR MONEY! I have been a tenant with C&C for a year. In particular I entered as a replacement tenant in a previous agreement, renewed it for another year and terminated my tenancy in advance. I had the chance to ...
read full review
Comment on agent fees
low fees, high rent, bad service
Was this helpful? Yes

“I turned to College and County after having received poor ......”

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Nov 23,2017
Minithumbup
By: 'Delighted Landlady Delighted Tenant'
Nov 23,2017
1 people found
this helpful
I turned to College and County after having received poor service from another agent so was my expectations were generally quite low. I explained my situation and requirements - ie I wanted full management and an agency I could depend on to respond to any ...
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Comment on agent fees
It is very difficult to put a value on professionalism, but College and County have it in abundance and their fees are competitive and without question, worth every penny.
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“We were very disappointed with the service we received from ......”

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Jun 26,2017
Minithumbdown
By: 'B29'
Jun 26,2017
1 people found
this helpful
We were very disappointed with the service we received from College and County. On arrival, the house was filthy! The carpets were dirty and had clearly not been hoovered as there were toe nails scattered throughout the bedroom and living room. The sofas were badly ...
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“Having used a couple of others over the years, my ......”

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Mar 06,2014
Minithumbup
By: 'Mr. D. Tunbridge'
Mar 06,2014
3 people found
this helpful
Having used a couple of others over the years, my dealings with this agency have been second to none I have ever experienced before. * When we moved in everything was explained & any questions answered * The next day they checked everything went well with our the ...
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“College and County have let and managed properties for me ......”

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Feb 10,2014
Minithumbup
By: 'Dave Davies'
Feb 10,2014
3 people found
this helpful
College and County have let and managed properties for me for around 8 years. They have always been completely professional and very easy to deal with and I have never had cause to complain. They always make good recommendations and every member of staff is polite, ...
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“As landlords we have found College & County really excellent - ......”

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Feb 07,2014
Minithumbup
By: 'N & M J'
Feb 07,2014
3 people found
this helpful
As landlords we have found College & County really excellent - they are always helpful and friendly. Anything that crops up is immediately dealt with and resolved in super-quick time. Great for tenants and landlord alike. Our son was among a group of four tenants in ...
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“I have no hesitation in recommending College and County and ......”

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Mar 20,2013
Minithumbup
By: 'DJB'
Mar 20,2013
3 people found
this helpful
I have no hesitation in recommending College and County and would like to thank the team for all there help over the last 3 years. They have always been efficient and proactive in finding tenants and whilst ensuring that rents are competitive they understand the importance ...
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“Excellent service provided for us. 6 individuals living in the property ......”

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Sep 14,2011
Minithumbup
By: 'A. Butler'
Sep 14,2011
3 people found
this helpful
Excellent service provided for us. 6 individuals living in the property as students and they provided a service full of clarity and ease. Stuck to their word on issues ranging from shower replacements, garden work and maintenance issues, and provided ample time when arranging to visit ...
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“Very satisfied with the service. Quick reference check, proper check ......”

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Apr 27,2011
Minithumbup
By: 'Mover'
Apr 27,2011
3 people found
this helpful
Very satisfied with the service. Quick reference check, proper check in and inventory check. Agents very helpful throughout our tenancy. We had to move out half way trough the contract due to family reasons - they were very supportive and helpful, didn't charge us for ...
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By: markymark
Jul 06, 2011
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Dear Mover, Thank you very much for your review. I am pleased that my team were able to offer you a service that met your needs. ...

“I rented a newly converted basement flat with College and ......”

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Dec 01,2009
Minithumbdown
By: 'sleepless99'
Dec 01,2009
8 people found
this helpful
I rented a newly converted basement flat with College and County, who misled me into thinking it was a separate unit when the electricity was shared with the upstairs property. The water board and council had not been notified that the house had been split. ...
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No fees information available
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Complaints Procedure

We take any complaints very seriously. Should a problem not be resolved by the department head on the phone, all written complaints come straight to the managing director who will investigate in person and reply, having kept the complainant informed, when resolution is achieved.
Last updated at 4:34 PM 12/01/2018 by College and County

Awards won by College and County, Oxford OX4 1AB


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