NOPS responded to this review within days of failing to do a very similar thing to another group of students. Luckily, they mentioned my case and NOPS dropped it because they know they wouldn't be able to get away with it.

If you would like help on improving things, you can work on your lack of information and misinformation, inefficient procedural process, lack of / ineffective communication, untimely communication (unreasonable notice), attitude problem and poor, unhelpful customer service.

Now, your response here implies I had not read the tenancy agreement thoroughly. However, I clearly had and that is exactly why I knew it was ridiculous to hold me to such an agreement that hadn't been fulfilled according to it's own terms.

It is NOPS who should to better to be aware of and warn anyone entering an agreement with CF Estates because they do not stick to their own terms.

They took us to court for something not even their own agreement agreed with. A judge within minutes dismissed the case against myself and my fellow would-be tenants because of that. Still it took a year of my time before it reached court!

I do not know how much I need to repeat that for you all to understand that it is you who failed, you who did wrong and apparently continue to do wrong and associate with such landlords.

Regarding the references, none of us were made aware that any more were needed. We were led to believe that we were all ready to go until the very day of our start date. In fact, we were also led to believe an earlier start date had been agreed upon, but this was false too.

Had you have had better communication, we would have been aware of this. We made it extremely clear how much we needed a house. .

We all came from different countries (two were new and not from the UK too). So you were aware we were vulnerable with nowhere else to go. You knew that one of us was forced to live in a van. There was zero care, interest or priority or help given in spite of knowing our situation that you led us to.

Why, in our right mind, wouldn't we want to move into this house? We had paid what was asked of us and believed we had done everything. There was no indication that we hadn't. So clearly, you failed to follow up and make sure everything ran smoothly for us.

Never before or since have I had problems with any agency. It is only you.

You know what you're doing, and obviously keep getting away with it. So there's not much I can do to truly help this situation. You have to wish to become an honest agency, and train your staff properly and cut ties with bad landlords.

I can only hope I save a few people from dealing with you all in the meantime.

Please accept our sincere apologies regarding the experience you had with your landlord. When letting through NOPS we advise all tenants to read the agreement thoroughly, they are made fully aware of the references that are needed for the keys to be collected. We cannot comment on the court case which is mentioned above as this was between you and your landlord. Please can you inform us of how we could have helped you further so that we can improve for future tenants?

Kind regards,

NOPS