Not very happy with this estate agent for a number of reasons:
They advertised my property with off-street parking, which I found out is not included. When I rang up to question this they denied it was ever advertised with parking, but later re-listed it in exactly the same way.
I have asked for a key for an external door three times but to no avail, after I got locked out one night.
The fire alarm developed a fault which was not fixed for over a month, despite numerous phone calls from myself and other residents.
They failed to pass a meter reading on to my energy supplier, meaning I have not had a bill for 5 months.