We are sorry to hear that you are unhappy with our service but in our defence do not feel that you have been either fair or accurate with your comments.
All problems with properties are promptly reported to our landlords whom we take instruction from. Your landlord has visited the property on several occasions to attend to any issues and instructed a contractor where necessary.
The property has had several changes of occupants some of which were in the property without permission and therefore it was not possible to check the property each time.
With the exception of one bedroom the property was left in a very dirty state requiring professional cleaning and the replacement of a heavily mattress and damaged fridge shelves leading to a delay in obtaining quotes before the deposit could be released.
One tenant did not return their keys for over a week after the end of the tenancy therefore delaying the end of tenancy administration.
Only one out of three tenants gave us authorisation to provide a deposit release into their allocated account details therefore delaying the release of the deposit. The end of tenancy instructions were clearly supplied in writing prior to the end of tenancy but unfortunately were not adhered to by the tenants.