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Sep 02,2016
Sep 02,2016
4
people found
this helpful
this helpful
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised.
Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to our queries. The property we are now in was in really good condition as well and a very good deal.
However, once Boydens had our money, that's when this kind of relationship fell apart. We started having problems with our boiler and other plumbing issues in the property so contacted Boydens in order to get a replacement for the boiler and the other issues sorted. This took 4 months for Boydens to arrange to get someone to see to our bills. Appreciate the landlord we were with was on holiday for at least 1 of those months but the 3 extra months we had to wait to get these issues fixed was exceedingly unsatisfactory. There was 0 communication from Boydens side and I found myself having to call them at least twice a week during work hours in order to speak to the right people.
When we had the plumber come round to see about our issues, he had only been told about the boiler. Boydens had told them nothing else about the issues we were having. That and by the time it took Boydens to see to our plumbing issues, our water bills had practically doubled!
We're now with a different estate agent and landlord but still in the same property and are experiencing no issues flat-wise or agency-wise. However, before we transferred to the new Agency and Landlords, Boydens failed to mention that this was going to happen and the only time we did know was when we got a call from our new agents telling us that they and the new landlords were coming over to view the property. Throughout the process as we were communicating with our new agents and Boydens, Boydens kept failing to pass on information on what my partner and I needed to do as the tenants and also passing on information from us to our new agents. Luckily, our new agents provided us with all the information we needed in the transfer.
It has now been at least 5-6 months since we moved away from Boydens and a full year since we've been in the property. Naturally, we would need to renew our contract to continue living at the property. However Boydens did not give our contract to our new agents so they have no proper paperwork and apparently I am the only person on the deposit scheme paperwork. Despite my partner having signed it all to start with and paying half of the deposit, Boydens did not include her in that. So she doesn't exist in our contract at the moment! Which luckily our new agents noticed was weird considering she's been talking to them all week about renewing our contract.
So we're not even with Boydens anymore and they're still finding new and creative ways to inconvenience us.
We have 2 other friends, a couple, who are also renting with Boydens who are having trouble getting the agents to take action and follow-up on what they say they will do. They also haven't provided them with the right keys to their apartment so they can only use one of the locks on their front door. When Boydens come to visit the flat to inspect it, they lock the door with both locks, effectively trapping our friends out of the flat they're renting.
Utterly useless. Feels like you need to bribe them or shout at them to get them to do anything.
Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to our queries. The property we are now in was in really good condition as well and a very good deal.
However, once Boydens had our money, that's when this kind of relationship fell apart. We started having problems with our boiler and other plumbing issues in the property so contacted Boydens in order to get a replacement for the boiler and the other issues sorted. This took 4 months for Boydens to arrange to get someone to see to our bills. Appreciate the landlord we were with was on holiday for at least 1 of those months but the 3 extra months we had to wait to get these issues fixed was exceedingly unsatisfactory. There was 0 communication from Boydens side and I found myself having to call them at least twice a week during work hours in order to speak to the right people.
When we had the plumber come round to see about our issues, he had only been told about the boiler. Boydens had told them nothing else about the issues we were having. That and by the time it took Boydens to see to our plumbing issues, our water bills had practically doubled!
We're now with a different estate agent and landlord but still in the same property and are experiencing no issues flat-wise or agency-wise. However, before we transferred to the new Agency and Landlords, Boydens failed to mention that this was going to happen and the only time we did know was when we got a call from our new agents telling us that they and the new landlords were coming over to view the property. Throughout the process as we were communicating with our new agents and Boydens, Boydens kept failing to pass on information on what my partner and I needed to do as the tenants and also passing on information from us to our new agents. Luckily, our new agents provided us with all the information we needed in the transfer.
It has now been at least 5-6 months since we moved away from Boydens and a full year since we've been in the property. Naturally, we would need to renew our contract to continue living at the property. However Boydens did not give our contract to our new agents so they have no proper paperwork and apparently I am the only person on the deposit scheme paperwork. Despite my partner having signed it all to start with and paying half of the deposit, Boydens did not include her in that. So she doesn't exist in our contract at the moment! Which luckily our new agents noticed was weird considering she's been talking to them all week about renewing our contract.
So we're not even with Boydens anymore and they're still finding new and creative ways to inconvenience us.
We have 2 other friends, a couple, who are also renting with Boydens who are having trouble getting the agents to take action and follow-up on what they say they will do. They also haven't provided them with the right keys to their apartment so they can only use one of the locks on their front door. When Boydens come to visit the flat to inspect it, they lock the door with both locks, effectively trapping our friends out of the flat they're renting.
Utterly useless. Feels like you need to bribe them or shout at them to get them to do anything.
Comment on agent fees
Probably not worth the money we paid.
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Opening Hours
Address
Boydens
34 George Yard Shopping Centre
Braintree
Essex
CM7 1RB
01376 342355
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sep 05,2019
Sep 05,2019
0
people found
this helpful
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I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch.
I first met with Jules Cain at the end of last year when I was renovating my rental property in ...
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Dec 10,2017
Dec 10,2017
6
people found
this helpful
this helpful
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company.
As other ...
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Comment on agent fees
Extremely bad, misleading and potential illegal
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Nov 05,2017
Nov 05,2017
4
people found
this helpful
this helpful
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did ...
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Comment on agent fees
They are very high for no reason.
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Sep 04,2016
Sep 04,2016
6
people found
this helpful
this helpful
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle.
The flat itself was in relatively ...
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Comment on agent fees
They were about average, so I didn't mind at the time. But for the service we got, totally too much.
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Sep 02,2016
Sep 02,2016
4
people found
this helpful
this helpful
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised.
Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to ...
read full review
read full review
Comment on agent fees
Probably not worth the money we paid.
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Feb 05,2016
Feb 05,2016
3
people found
this helpful
this helpful
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy ...
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Comment on agent fees
Awful for the service we have received.
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Dec 08,2014
Dec 08,2014
3
people found
this helpful
this helpful
Thank you boydens for making the past year of our lives an absolute misery.
We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in ...
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Jan 12, 2015
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(1)
I am sorry to hear that you have been disappointed with the service that you have received from Boyden's, we try our best to offer a great service, however we apologise that you feel that our service has been unprofessional. If you would either like to pass your telephone number on or call us on 01787 883 700 then we would be more than happy to get this issue resolved.
Thank you ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 11:22 AM 05/02/2018 by Louise Pemble
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
