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Braintree, CM7
1.6/5, 7 Reviews
14% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Boydens provides a wide range of property services including: Residential Sales & Lettings, Superior Homes, Leasehold and Estate (Block) Management, Commercial Sales and Holiday Lets. Boydens is a business with great heritage – we are built on service and trust and always looking to the future. We’re delighted to
have both loyal clients who have returned to us over many years to sell and rent property and brand new customers who experience what we have to offer in terms of our exceptional local knowledge.
Latest Reviews
Deborah Harding
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £0 | £0 |
Address
Boydens
34 George Yard Shopping Centre, Braintree, Essex
CM7 1RB
01376 342355
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Boydens Branches (View All 6)
Boydens 5 ...
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5 Star Review
By : 'Deborah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM7
5 Sept 2019
People found this helpful0
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch. I first met with Jules Cain at the end of last year when I was renovating my rental property in Courtauld Road. He came across as keen, capable and... Read Full Review
Comments (0)
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch.
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Deborah Harding said about Boydens
Services : Sales( As a Vendor )Date: 4th Sep 2019
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch.
I first met with Jules Cain at the end of last year when I was renovating my rental property in Courtauld Road. He came across as keen, capable and experienced in the field of selling houses and someone I felt I could trust and do business with.
During the time that it has taken to sell No 12, he has kept me informed every step of the way, answered my many questions, remained positive throughout and been an absolute joy to deal with. I would not hesitate to recommend him to anyone wishing to sell a house in the area. I must also mention Becki Hood - she too Is extremely diligent and a pleasure to have done business with.
As we know, this can be a very stressful time and I am pleased to say that it has come to a successful conclusion and we completed on No 12 yesterday.
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Extremely unscrupulous agent. ...
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1 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CM7
10 Dec 2017
People found this helpful6
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company. As other reviews have stated, and with our experience very... Read Full Review
Comments on Agent Fees
Extremely bad, misleading and potential illegal
Comments (0)Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company.
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John said about Boydens
Services : Letting( As a Prospective Landlord/Tenant )Date: 10th Dec 2017
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company.
As other reviews have stated, and with our experience very poor tenant service and a clear sign of the company doing as little as possible to yield bigger profits. During the referencing process friends of ours had all the credentials but after taking their money found that thay didn't satisfy 'there referencing companies' criteria... even though they went through everything before hand. It seems that this agent profits from referencing people and then fail the process to get another reference fee.
Avoid this company as a landlord and as potential tenants
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I rented a house for two ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CO9
5 Nov 2017
People found this helpful4
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did not help with the moving out process. There whole remit was... Read Full Review
Comments on Agent Fees
They are very high for no reason.
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James said about Boydens
Services : Letting( As a Tenant )Date: 5th Nov 2017
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did not help with the moving out process. There whole remit was to get as much money as possible whilst doing as little as possible. Avoid them.
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CM7
4 Sept 2016
People found this helpful6
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle. The flat itself was in relatively good condition, pretty much what you'd expect. The process of... Read Full Review
Comments on Agent Fees
They were about average, so I didn't mind at the time. But for the service we got, totally too much.
Comments (0)The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle.
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Sam said about Boydens
Services : Letting( As a Tenant )Date: 3rd Sep 2016
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle.
The flat itself was in relatively good condition, pretty much what you'd expect. The process of signing the contract and paying our fees was easy, but that's where any form of customer care stopped.
We waited months for repairs that were costing us money in electricity and water bills that were through the roof. The staff obviously couldn't care less about helping their tenants, and the service is awful.
When we were passed on to a different letting agents because of the flat being sold to a new landlord, we discovered the Boydens had messed up all the original paperwork anyway. And they didn't pass our contract on.
All in all, they are slow, unhelpful, and do not care about their customers once your fees are paid. Save your time and effort and use a different company.
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CM7
2 Sept 2016
People found this helpful4
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised. Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to our queries. The property we are now in was in really good... Read Full Review
Comments on Agent Fees
Probably not worth the money we paid.
Comments (0)I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised.
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James said about Boydens
Services : Letting( As a Tenant )Date: 1st Sep 2016
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised.
Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to our queries. The property we are now in was in really good condition as well and a very good deal.
However, once Boydens had our money, that's when this kind of relationship fell apart. We started having problems with our boiler and other plumbing issues in the property so contacted Boydens in order to get a replacement for the boiler and the other issues sorted. This took 4 months for Boydens to arrange to get someone to see to our bills. Appreciate the landlord we were with was on holiday for at least 1 of those months but the 3 extra months we had to wait to get these issues fixed was exceedingly unsatisfactory. There was 0 communication from Boydens side and I found myself having to call them at least twice a week during work hours in order to speak to the right people.
When we had the plumber come round to see about our issues, he had only been told about the boiler. Boydens had told them nothing else about the issues we were having. That and by the time it took Boydens to see to our plumbing issues, our water bills had practically doubled!
We're now with a different estate agent and landlord but still in the same property and are experiencing no issues flat-wise or agency-wise. However, before we transferred to the new Agency and Landlords, Boydens failed to mention that this was going to happen and the only time we did know was when we got a call from our new agents telling us that they and the new landlords were coming over to view the property. Throughout the process as we were communicating with our new agents and Boydens, Boydens kept failing to pass on information on what my partner and I needed to do as the tenants and also passing on information from us to our new agents. Luckily, our new agents provided us with all the information we needed in the transfer.
It has now been at least 5-6 months since we moved away from Boydens and a full year since we've been in the property. Naturally, we would need to renew our contract to continue living at the property. However Boydens did not give our contract to our new agents so they have no proper paperwork and apparently I am the only person on the deposit scheme paperwork. Despite my partner having signed it all to start with and paying half of the deposit, Boydens did not include her in that. So she doesn't exist in our contract at the moment! Which luckily our new agents noticed was weird considering she's been talking to them all week about renewing our contract.
So we're not even with Boydens anymore and they're still finding new and creative ways to inconvenience us.
We have 2 other friends, a couple, who are also renting with Boydens who are having trouble getting the agents to take action and follow-up on what they say they will do. They also haven't provided them with the right keys to their apartment so they can only use one of the locks on their front door. When Boydens come to visit the flat to inspect it, they lock the door with both locks, effectively trapping our friends out of the flat they're renting.
Utterly useless. Feels like you need to bribe them or shout at them to get them to do anything.
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Just moved into my flat with ...
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1 Star Review
By : 'JM'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM7
5 Feb 2016
People found this helpful3
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy bathroom, broken toilet seat, grease and oil down... Read Full Review
Comments on Agent Fees
Awful for the service we have received.
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JM said about Boydens
Services : Letting( As a Tenant )Date: 5th Feb 2016
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy bathroom, broken toilet seat, grease and oil down the back of every door and filth covering most surfaces. Have spent my first 2 weeks of renting bleaching and hovering to try and make the place acceptable. Why were we allowed to pay a large amount of money to move into such an awful flat?!
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Thank you boydens for making ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : CM7
8 Dec 2014
People found this helpful3
Thank you boydens for making the past year of our lives an absolute misery. We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in the garden with our baby whilst they show people... Read Full Review
Comments (1)Thank you boydens for making the past year of our lives an absolute misery.
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L Smith said about Boydens
Services : Letting( As a Tenant )Date: 8th Dec 2014
Thank you boydens for making the past year of our lives an absolute misery.
We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in the garden with our baby whilst they show people round. Being asked to leave while they show 7 couples round.
They have made up lies to try and scare us into cutting the lawn (we cut it as often as we are prepared to. It was the same length as all the other houses in the street) "the landlord has drives past your property often" We asked her, she hadn't.
We have finally moved out and spent 2 days cleaning the house and they want to charge us about £80 because there was some onion peel in one of the cupboards.
They said its ok to have a cat, there's even a cat flap in the kitchen, The house completely stank of dog when we moved in. Now we have moved out they are charging us another £80 to have the house fumigated as its in their contract. This was not mentioned when we moved in.
They are unprofessional , rude. Everything you don't want your agent to be.
If you find a property you want to rent, and its managed by Boydens. DONT DO IT. It wont be worth the stress.
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By : Boydens
12 Jan 2015I am sorry to hear that you have been disappointed with the service that you have received from Boyden's, we try our best to offer a great service, however we apologise that you feel that our service ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 2/5/2018, 5:52:41 AM by allAgents
