The UK's Largest Customer Review Website for the Property Industry
Braintree, CM7
1.5/5, 8 Reviews
14% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Boydens provides a wide range of property services including: Residential Sales & Lettings, Superior Homes, Leasehold and Estate (Block) Management, Commercial Sales and Holiday Lets. Boydens is a business with great heritage – we are built on service and trust and always looking to the future. We’re delighted to
have both loyal clients who have returned to us over many years to sell and rent property and brand new customers who experience what we have to offer in terms of our exceptional local knowledge.
Latest Reviews
Deborah Harding
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £0 | £0 |
Address
Boydens
34 George Yard Shopping Centre, Braintree, Essex
CM7 1RB
01376 342355
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Boydens Branches (View All 6)
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1 Star Review
By : 'ruwan'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
9 Dec 2025
People found this helpful
I paid a holding deposit a property and was clearly told that it would be returned I did not get the house. When the application fell through, I requested my deposit back — and the way I was treated was shocking. In my experience, the staff I dealt with (Nathan, Amy, and Charlie) were dismissive... Read Full Review
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Boydens 5 ...
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5 Star Review
By : 'Deborah'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM7
5 Sept 2019
People found this helpful0
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch. I first met with Jules Cain at the end of last year when I was renovating my rental property in Courtauld Road. He came across as keen, capable and... Read Full Review
Comments (0)Was this helpful?:
Extremely unscrupulous agent. ...
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1 Star Review
By : 'John'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CM7
10 Dec 2017
People found this helpful6
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company. As other reviews have stated, and with our experience very... Read Full Review
Comments on Agent Fees
Extremely bad, misleading and potential illegal
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I rented a house for two ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CO9
5 Nov 2017
People found this helpful4
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did not help with the moving out process. There whole remit was... Read Full Review
Comments on Agent Fees
They are very high for no reason.
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The 1 star review below this ...
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1 Star Review
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CM7
4 Sept 2016
People found this helpful6
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle. The flat itself was in relatively good condition, pretty much what you'd expect. The process of... Read Full Review
Comments on Agent Fees
They were about average, so I didn't mind at the time. But for the service we got, totally too much.
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I see a lot of 1 Star reviews ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CM7
2 Sept 2016
People found this helpful4
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised. Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to our queries. The property we are now in was in really good... Read Full Review
Comments on Agent Fees
Probably not worth the money we paid.
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Just moved into my flat with ...
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1 Star Review
By : 'JM'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM7
5 Feb 2016
People found this helpful3
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy bathroom, broken toilet seat, grease and oil down... Read Full Review
Comments on Agent Fees
Awful for the service we have received.
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Thank you boydens for making ...
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1 Star Review
By : 'L'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : CM7
8 Dec 2014
People found this helpful3
Thank you boydens for making the past year of our lives an absolute misery. We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in the garden with our baby whilst they show people... Read Full Review
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By : Boydens
12 Jan 2015I am sorry to hear that you have been disappointed with the service that you have received from Boyden's, we try our best to offer a great service, however we apologise that you feel that our service ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 2/5/2018, 5:52:41 AM by allAgents
