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Sudbury, CO10
3.2/5, 5 Reviews
60% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Boydens provides a wide range of property services including: Residential Sales & Lettings, Superior Homes, Leasehold and Estate (Block) Management, Commercial Sales and Holiday Lets. Boydens is a business with great heritage – we are built on service and trust and always looking to the future. We’re delighted to
have both loyal clients who have returned to us over many years to sell and rent property and brand new customers who experience what we have to offer in terms of our exceptional local knowledge.
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £0 | £0 |
Areas covered
- CO10
- CO6
- CO9
Address
Boydens
64 North Street, Sudbury, Suffolk
CO10 1RE
01787 883700
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Boydens Branches (View All 6)
Such a refreshing change. ...
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5 Star Review
Angela
By : 'Michaela'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : CO10
29 Mar 2022
People found this helpful0
Such a refreshing change. Excellent service. Telephone always answered by a human. Complete honesty from Angela and her team. No pushy sales, no over exaggerating viewing numbers, or saying they have offers when they haven't. Excellent communication regarding the properties we... Read Full Review
Comments (1)
Such a refreshing change.
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Michaela said about Boydens
Services : Online Auctions( )Date: 28th Mar 2022
Such a refreshing change.
Excellent service. Telephone always answered by a human. Complete honesty from Angela and her team.
No pushy sales, no over exaggerating viewing numbers, or saying they have offers when they haven't.
Excellent communication regarding the properties we viewed.
Just hope we can eventually buy through them
Thank you
The UK's Largest Customer Review Website for the Property Industry
By : Paul Howe
29 Mar 2022Thank you so much for your fantastic review of our hard working Sudbury team - they will be delighted that you were so pleased we could help and we will pass on your comments to...
Angela was always prompt for ...
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4 Star Review
Angela
By : 'Janet'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CO10
26 Nov 2020
People found this helpful0
Angela was always prompt for meetings, listened to our requests and she or other staff kept us up to date with viewings. When the tenants took over the apartment the money due to us was despatched immediately. Would be happy to use Boydens... Read Full Review
Comments (0)Was this helpful?:
Janet Taylor said about Boydens
Services : Letting( As a Owner )Date: 26th Nov 2020
Angela was always prompt for meetings, listened to our requests and she or other staff kept us up to date with viewings. When the tenants took over the apartment the money due to us was despatched immediately. Would be happy to use Boydens again.
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Avoid at all ...
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1 Star Review
By : 'Sarah'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : No
Postcode : CO10
2 Nov 2020
People found this helpful2
Appalling service. Very keen and professional sounding until you have signed up to their full management letting service of your property then downhill from there on for over 3 years. High fees and almost non existent management. When there was a problem with one tenant they abdicated all... Read Full Review
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Sarah Duverne said about Boydens
Services : Letting( As a Owner )Date: 2nd Nov 2020
Appalling service. Very keen and professional sounding until you have signed up to their full management letting service of your property then downhill from there on for over 3 years. High fees and almost non existent management. When there was a problem with one tenant they abdicated all responsibility and when you live in another country that's not helpful. Through their incompetence and inaction they created friction between tenants and ourselves. What repairs they did organise were extortionate and badly done. You end up dealing directly with the tenant to ensure both parties are satisfied and organise everything yourself but continue paying Boydens!
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I am so happy that I use ...
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5 Star Review
By : 'CarlD1972'
Services : Letting( Property Management )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : CO10
11 Sept 2014
People found this helpful1
I am so happy that I use Boyden's in Sudbury to let my properties. I will be honest and say that out of the three they manage for me two of them have had no problems over the years but sadly I did have a problem with one a few months ago where the tenants left the house in a total mess ! All I can... Read Full Review
Comments (0)I am so happy that I use Boyden's in Sudbury to let my properties. I will be honest and say that out of the three they manage for me two of them have had no problems over the years but sadly I did have a problem with one a few months ago where the tenants left the house in a total mess ! All I can say is THANK YOU Ann for all your help. Its never nice to have a problem but you really know the calibre of your agent (and their property manager) when something does go wrong. Ann kept in touch with me throughout the repair and clean up process and I am happy to say I now have some new tenants.
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CarlD1972 said about Boydens
Services : Letting( Property Management )Date: 10th Sep 2014
I am so happy that I use Boyden's in Sudbury to let my properties. I will be honest and say that out of the three they manage for me two of them have had no problems over the years but sadly I did have a problem with one a few months ago where the tenants left the house in a total mess ! All I can say is THANK YOU Ann for all your help. Its never nice to have a problem but you really know the calibre of your agent (and their property manager) when something does go wrong. Ann kept in touch with me throughout the repair and clean up process and I am happy to say I now have some new tenants.
I totally Recommend Boyden's.
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Absolute rip off! They never ...
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1 Star Review
By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO10
10 Jan 2014
People found this helpful4
Absolute rip off! They never knew how much money we were supposed to pay, even on the day we moved in I had to correct their calculations. Never kept to appointments or acted when we contacted them with problems with the house. Always looked for a way to avoid the problem. And worst of all, now... Read Full Review
What agent could do to change your mind?
not taken all of my money!!
Comments (0)Was this helpful?:
A said about Boydens
Services : Letting( As a Tenant )Date: 10th Jan 2014
Absolute rip off! They never knew how much money we were supposed to pay, even on the day we moved in I had to correct their calculations. Never kept to appointments or acted when we contacted them with problems with the house. Always looked for a way to avoid the problem. And worst of all, now that we have moved out they are making up damages and reasons for keeping our deposit. Avoid at all costs!!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 2/6/2018, 7:17:05 AM by allAgents
