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Colchester, CO3
1.7/5, 18 Reviews
18% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Boydens provides a wide range of property services including: Residential Sales & Lettings, Superior Homes, Leasehold and Estate (Block) Management, Commercial Sales and Holiday Lets. Boydens is a business with great heritage – we are built on service and trust and always looking to the future. We’re delighted to
have both loyal clients who have returned to us over many years to sell and rent property and brand new customers who experience what we have to offer in terms of our exceptional local knowledge.
Latest Reviews
Rawdon Van Rixtel
Rawdon Van Rixtel
June Margaret Cavender
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £185,000 | £185,000 |
Address
Boydens
Aston House, 57-59 Crouch Street, Colchester, Essex
CO3 3EY
01206 762244
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Boydens Branches (View All 6)
Avoid. No tenant help when ...
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1 Star Review
By : 'Karen'
Services : Other
Would you recommend ? : No
Postcode : CM6
10 May 2025
People found this helpful
Avoid. No tenant help when there is a problem. Rude staff. No... Read Full Review
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Karen said about Boydens
Services : Other( )Date: 9th May 2025
Avoid. No tenant help when there is a problem. Rude staff. No organisation
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Transparent, reliable and ...
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5 Star Review
By : 'DrBo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CO3
24 May 2022
People found this helpful0
As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly... Read Full Review
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DrBo said about Boydens
Services : Letting( As a Tenant )Date: 24th May 2022
As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly recommend!
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One of the worst agents in ...
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1 Star Review
By : 'Rawdon'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
8 Jul 2020
People found this helpful6
One of the worst agents in Colchester After my first review in January 2020. I progressed my complaint through the Ombudsman. Who found in my favour and fined... Read Full Review
Comments (0)One of the worst agents in Colchester
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Rawdon Van Rixtel said about Boydens
Services : Letting( As a Owner )Date: 7th Jul 2020
One of the worst agents in Colchester
After my first review in January 2020. I progressed my complaint through the Ombudsman. Who found in my favour and fined Boydens.
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Poor Service from ...
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2 Star Review
By : 'Rawdon'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
15 Jan 2020
People found this helpful3
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat. Be aware that the reports by the managers responsible for your property... Read Full Review
Comments (0)After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat.
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Rawdon Van Rixtel said about Boydens
Services : Letting( As a Owner )Date: 15th Jan 2020
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat.
Be aware that the reports by the managers responsible for your property are, YES MARLA trained, but cannot express themselves concisely and accurately. The reports are poor, tick boxes are OK for the routine inspection. But any more serious issues that require repair and replacement are noted badly without proper pictures depicting the issue. I got a grubby pic as a result of an annual inspection, with a tick, when approached for an estimate from them it was near £7000 plus vat.
Jobs,once approved, are passed by the manager responsible, and in some cases were not acceptable.
Charges for RENT ON TIME were invoiced without my express permission, but I was informed that an email was sent to all clients, I live in France, beware future landlords.
Over the years their service declined and my efforts to get their service to improve, were really met without agreement to the point where I moved my contract. At which moment my contract was reduced to basic with work in progress.
They could not supply me with a current written contract, with very little or no admission as to the deterioration in quality of their service. ,
As an overseas landlord I have to rely on the agents service supplied and paid for by me. I add my own experience and gladly state that it is Estate Agents like Boydens that give the service a bad name.
So future landlords be very aware. You will pay top wack for poor service.
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I am most impressed with the ...
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5 Star Review
By : 'June'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CO2
11 Dec 2019
People found this helpful0
I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period. Thanx Laura - much... Read Full Review
Comments (0)I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period.
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June Margaret Cavender said about Boydens
Services : Letting( As a Owner )Date: 11th Dec 2019
I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period.
Thanx Laura - much appreciated...
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Sale ...
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4 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CO3
22 Aug 2018
People found this helpful1
We chose Boydens because of their positive and optimistic approach and their genuine interest in our property. They dealt with the whole process in a reliable and professional manner. No hesitation in recommending... Read Full Review
Comments on Agent Fees
Reasonable
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Julie F said about Boydens
Services : Sales( As a Vendor )Date: 21st Aug 2018
We chose Boydens because of their positive and optimistic approach and their genuine interest in our property. They dealt with the whole process in a reliable and professional manner. No hesitation in recommending them.
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Extremely disappointing ...
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1 Star Review
By : 'Customer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
21 Aug 2018
People found this helpful6
It doesn't seem the agency care whether you call and leave a voice mail or email to to view property or even confirm you want the property to let. Terrible experience. Their automated email will find some good match for you and when want to arrange a viewing - try leaving leaving email or... Read Full Review
Comments on Agent Fees
N/A
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Customer said about Boydens
Services : Letting( As a Tenant )Date: 20th Aug 2018
It doesn't seem the agency care whether you call and leave a voice mail or email to to view property or even confirm you want the property to let. Terrible experience. Their automated email will find some good match for you and when want to arrange a viewing - try leaving leaving email or voicemail, you will see what I mean.
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Terrible communication, no ...
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1 Star Review
By : 'Alan'
Services : Other
Sold price : £185000
Would you recommend ? : No
Postcode : CO6
9 Sept 2017
People found this helpful5
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor who is likely paying thousands for a ... Read Full Review
Comments on Agent Fees
n/a I am a buyer not a seller
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Alan said about Boydens
Services : Other( )Date: 8th Sep 2017
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor who is likely paying thousands for a job they appear to be too busy to do.
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Awful service from the get ...
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1 Star Review
By : 'Sumgai'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
12 Nov 2016
People found this helpful9
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.' Ben dealt with us for a property viewing and his attitude read the very same - he appeared to... Read Full Review
Comments on Agent Fees
Charging an admin fee and then not actually doing any admin = Bad.
Comments (0)Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.'
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Sumgai said about Boydens
Services : Letting( As a Tenant )Date: 12th Nov 2016
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.'
Ben dealt with us for a property viewing and his attitude read the very same - he appeared to have much better things to be getting on with and had no time for us at all.
Promises were made and never kept, information came in few and far between instalments, communication was lapse to absolutely null at times. Trying to get answers from management was near impossible. Patrick Martin is truly one of the most unpleasant individuals I have ever dealt with. I wouldn't rent with Boydens even if offered a property for free.
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Me and my partner were with ...
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1 Star Review
By : 'Philip'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
5 Jul 2016
People found this helpful5
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week to us moving out. I wouldn't recommend this company... Read Full Review
Comments on Agent Fees
Its terrible the fees are ok if you are getting a good property but where we was i wouldnt even let an animal sleep in let alone a human being.
Comments (1)Was this helpful?:
Philip said about Boydens
Services : Letting( As a Tenant )Date: 4th Jul 2016
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week to us moving out. I wouldn't recommend this company to my worst enemy. I rather have slept it a lions cage and get torn to pieces then ever rent from Boydens again. I'd even consider being homeless then rent off them ever again because they caused us so many physical and physiological issues to this old property and they also are taking over £100 off me for cleaning etc. WE LIVED IN DAMP !!!! only gave them a star because you have to do at least 1 otherwise they wouldn't even get that.
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By : Paul Buck
5 Jul 2016Good afternoon Philip, thank you for your comments. I will refer you again to the contents of our conversation in that we do not own the properties and the landlord is responsible for maintenance of ...
Lettings dept has for years ...
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1 Star Review
By : 'stunnedsilence'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CO1
16 Feb 2016
People found this helpful7
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me direct if they have any problems so I can get them sorted out... Read Full Review
What agent could do to change your mind?
Not worth the hassle but in the scheme of things they're about mid level.
Comments on Agent Fees
Not worth the hassle but in the scheme of things they're about mid level.
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stunnedsilence said about Boydens
Services : Letting( As a Owner )Date: 16th Feb 2016
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me direct if they have any problems so I can get them sorted out straight away. What Boydens genuinely seem to not understand is that whilst it's just a bit of commission to them, it is the lives of people that are negatively impacted by dreadful service and complete unwillingness to accept any responsibility. Don't use them; there are much more professional agents out there.
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Tenancy got off to a very bad ...
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1 Star Review
By : 'Will'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO
9 Feb 2016
People found this helpful5
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired this consistent of one gentleman with a vacuum. After moving in we... Read Full Review
What agent could do to change your mind?
reasonable fees
Comments on Agent Fees
reasonable fees
Comments (0)Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired this consistent of one gentleman with a vacuum.
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Will never use again said about Boydens
Services : Letting( As a Tenant )Date: 9th Feb 2016
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired this consistent of one gentleman with a vacuum.
After moving in we have had endless issues with the property which do not get fixed until you have exhausted yourself chasing them up (always blamed on the contractor, never Boydens fault) many of these issues we have simply given up trying to get fixed and are just waiting until we can leave our agreement.
One of the most unprofessional companies i have ever dealt with. Every time we needed to contact their office they would take a message and never call back.
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This agent needs to learn who ...
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1 Star Review
By : 'JM'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CO
29 Aug 2015
People found this helpful3
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and months from the date of offer, but she was... Read Full Review
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JM said about Boydens
Services : Sales( Prospective Vendor/Buyer )Date: 28th Aug 2015
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and months from the date of offer, but she was having none of it, more or less saying we were being unreasonable and he could do no wrong. We had to force the buyer to have a survey, we heard every excuse under the sun from the agent who was protecting her man at every turn, we eventually had to force a final date for exchange, at which she finally tells us that her man does not have any money to buy our house, this is 3 months from the date of acceptance of offer. She was very unprofessional and couldn't even support us even at the very end, when we lost not only our house sale but also the beloved house we were buying. We have used two
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Me and my partner have ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CO1
10 Jun 2015
People found this helpful4
Me and my partner have received inconsistent and lackluster service from Boydens. They appeared professional and laid back up until the time we had signed up and paid our fees. The flat was visibly nice on the surface but after we moved in the issues began to become apparent. We had a ground... Read Full Review
Comments (0)Me and my partner have received inconsistent and lackluster service from Boydens.
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James said about Boydens
Services : Letting( As a Tenant )Date: 9th Jun 2015
Me and my partner have received inconsistent and lackluster service from Boydens.
They appeared professional and laid back up until the time we had signed up and paid our fees.
The flat was visibly nice on the surface but after we moved in the issues began to become apparent. We had a ground floor flat and the blinds were in a state of disrepair (2 of them fell out of their fixings within weeks), after making multiple phone calls the blinds were repaired after 7 months (along with many other more minor repairs). This was a cause of much frustration as privacy is especially important on the ground floor. The shower fixation that holds the shower up also broke off the wall. When we followed up these repairs they were always blamed on some external problem like waiting for
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Absolutely useless! Newly ...
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1 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO1
28 Apr 2014
People found this helpful5
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the flat said he wasn't sure but... Read Full Review
What agent could do to change your mind?
Being vaguely organized would help.
Comments (0)Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the flat said he wasn't sure but would check when he got back to the office. When I finished viewing other properties I decided that the Boydens property was on balance the best one, but only if it had parking available. Went to the office and asked if the property had parking and they confirmed that it did have parking. They were very happy to take my money and process my application.
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Richard said about Boydens
Services : Letting( As a Tenant )Date: 27th Apr 2014
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the flat said he wasn't sure but would check when he got back to the office. When I finished viewing other properties I decided that the Boydens property was on balance the best one, but only if it had parking available. Went to the office and asked if the property had parking and they confirmed that it did have parking. They were very happy to take my money and process my application.
Took them less that 2 weeks to check my references and commence my tenancy. They then said that the landlord wanted the tenancy starting no later than a date that was more than 2 weeks before my job in Colchester would be starting. This was fine as I had the money to do it, although it was unnecessarily early for me. Enquired about the parking again and they said this would be confirmed when I moved into the property.
Come moving in I ask about the parking yet again and was told that they will check it, I enquire if the parking space numbers might refer to the flat numbers. They agree and so I leave a note on the car parked in the same space number as my flat number informing them that I think they are in my space, which turns out to be a mistake as the lady who owns that car came round and I had to apologise for the mistake.
Eventually get fed up with them not answering my query straight and asked the management company for the block of flats directly who supplied me with a copy of the land registry confirming that I have no entitlement to park at the property at all! Additionally they had previous correspondence with Boydens confirming that the property does not have parking. I immediately inform Boydens that this information would have been a deal breaker as far as me signing the tenancy agreement was concerned, they then suggest that I ignore the parking restrictions or park on the narrow road outside. I then request to the landlord and the agent that I be allowed to surrender the tenancy as the property had been misrepresented to me.
So less than a week after I move in, Boydens agree to allow me to vacate the tenancy and re-advertise it, I give a move out date and state that my intention is to move into a new property with a parking space before the move out date I'd specified, which was in total 7 weeks from when I'd found out that the parking situation was inappropriate for my needs. They also agreed to refund part of the administration fee I'd paid initially as a goodwill gesture.
A week later and I had found an alternative property, which was also with Boydens and so I made an application to rent this property. This application was made 6 weeks before the move out date for my original property.
Instead of reusing the credit check that had already been carried out on me, they carried out a new credit check. This involved retrieving a reference from the landlord at the property without parking, who was not in the country and not answering phone calls, after phoning them repeatedly to check the progress as it was taking rather longer than the initial application I'd made for the first property and my employer had rapidly supplied a reference I was given assurances that everything was fine. They also seem to have delayed starting the credit check, as my employer got a request for a reference in 3 days for the initial check but 8 days for this second check.
Consequently, due to these inexplicable delays, it has taken them over 5 weeks (over twice as long as my initial application took) to prepare the tenancy for the property I was planning to move into! And I still don't have a move in date for it! Since the tenancy that I agreed to vacate has now expired and I am not originally from the Colchester area, I am now effectively homeless as a result of Boydens complete and utter incompetence! Had they simply told me at the outset that the flat I was looking at had nowhere to park I wouldn't be in this situation because I would have opted for one of the other flats I was viewing, all of which had parking at them! If they'd pulled their finger out and got my references checked (or even just reuse my original credit check taken less than a month before) and new tenancy agreement prepared I could have lived with that as well, but instead they've just let my tenancy expire without telling me when my new one can start!
On top of this for my initial property I was not given an inventory, no initial meter readings, no way of accessing the meters, not told where the meters were, not told accurately who was supplying the utilities.
Avoid at all costs!
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As a landlord I would expect ...
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1 Star Review
By : 'Danny'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CO1
27 Dec 2013
People found this helpful3
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my rent. They promise to ring back and rarely do. Anything needs fixing they ... Read Full Review
What agent could do to change your mind?
Actually actively do something
Comments (0)As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my rent. They promise to ring back and rarely do. Anything needs fixing they send workmen in at exorbitant prices. One workman confided that boydens double the fee and take a 50% cut. I wonder if I had not chased them up about shortfalls in the rent if I would ever have had any explanation or the full rent at all. It would be less hassle doing all this on my own.
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Danny M said about Boydens
Services : Letting( As a Owner )Date: 27th Dec 2013
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my rent. They promise to ring back and rarely do. Anything needs fixing they send workmen in at exorbitant prices. One workman confided that boydens double the fee and take a 50% cut. I wonder if I had not chased them up about shortfalls in the rent if I would ever have had any explanation or the full rent at all. It would be less hassle doing all this on my own.
Best not go to Boydens it is a waste of time and money
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Boydens Block Property ...
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1 Star Review
By : 'P'
Services : Property Management
Would you recommend ? : No
Postcode : CO4
6 May 2013
People found this helpful4
Boydens Block Property Management review • I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens Management to seek legal ... Read Full Review
Comments (0)Boydens Block Property Management review
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P said about Boydens
Services : Property Management( )Date: 5th May 2013
Boydens Block Property Management review
• I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens Management to seek legal advice before communicating with them further.
• Undertook the same repair to a leaking roof in my top floor flat three times during the course of three years, all repairs failed within a short time frame.
• Boydens promote themselves as being part of the Ombudsman Scheme but despite asking for this to be registered as official complaint multiple times (two times in bold red text) Boydens did not do this and at no point did Boydens tell me I had the option to go the ombudsman until I had literally spelt it out for them.
• The ombudsman ordered Boydens to pay myself 1.5 X the maximum compensation normally awarded due to negligence in their duties.
• Took 5/6 months of myself chasing Boydens around on two of the three repairs to actually get the work done, the ombudsman agreed the lack of interest from Boydens was completely unacceptable.
Please note if you have issues where you think Boydens are not acting in a professional manner and have been negligent you do have the opportunity to refer the case to the Ombudsman. From my experience Boydens will probably not make you aware of this even though they are obliged to.
I felt I had to write this review because Boydens showed continued unprofessionalism, it was not one isolated incident.
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Regarding the amount of money ...
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1 Star Review
By : 'Proper'
Services : Letting( As a Owner )
Would you recommend ? : No
7 Jun 2012
People found this helpful4
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, and if I knew everything already, I ... Read Full Review
Comments (0)Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, and if I knew everything already, I wouldn't need to hire someone else. So thats the contract then; I pay them to find me tenents and they "manage" the property and letting process for me. Seems fair enough. Seems easy enough really. For a "professional".
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Proper Vexed said about Boydens
Services : Letting( As a Owner )Date: 7th Jun 2012
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, and if I knew everything already, I wouldn't need to hire someone else. So thats the contract then; I pay them to find me tenents and they "manage" the property and letting process for me. Seems fair enough. Seems easy enough really. For a "professional".
For me, as a landlord, if i'm paying a "professional" to perform a service for me, I would expect them to really step in to the limelight should any problems arise. Thats when they really earn their money.
Well, i've just found out today, after numerous broken promises of "they're bringing the rent in on Saturday" and "i'll call you back tomorrow" and having recieved NOT ONE call or letter of update, despite me asking repeatedly....that my "insurance" policy doesnt pay anything until 2 full months of rent have not been paid BUT theres an excess to be paid of ONE MONTHS RENT!!! Whats the bloody point in it then?!!
JUst do yourself a favour and stay clear of this lot. They are certainly NOT PROFESSIONAL, they DO NOT CARE if anything goes wrong, and they LIE and BLUNDER their way through bullshitting their way out of answering straight questions. Even dealing with different departments at the company has just brought me rudeness and unhelpful, arrogant people who DO NOT CARE that i'm paying for a service.
BOYDENS ARE RUBBISH - AVOID THEM AT ALL COSTS
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 2/5/2018, 5:20:51 AM by allAgents
