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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
1.9/5, 36 Reviews
60% Recommended
100% sales valuation accuracy
61% sales fee satisfaction
Boydens
64 North Street, Sudbury, Suffolk
CO10 1RE
01787 883700
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy: As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS. Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to: Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 2/6/2018, 7:17:05 AM by allAgents
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 7 | 1 | 14 | 2 | 0 | 0 | 1 | 2 | 7 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 61.00% | £160,000 | £1,050,000 |
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By : 'Karen'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Other
Would you recommend ? : No
Postcode : CM6
Avoid. No tenant help when there is a problem. Rude staff. No ... Read Full Review
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Brian
By : 'DrBo'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CO3
As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly ... Read Full Review
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Angela
By : 'Michaela'
Branch : Sudbury, 64 North Street
Services : Online Auctions
Would you recommend ? : Yes
Postcode : CO10
Such a refreshing change. Excellent service. Telephone always answered by a human. Complete honesty from Angela and her team. No pushy sales, no over exaggerating viewing numbers, or saying they have offers when they haven't. Excellent communication regarding the properties we ... Read Full Review
By : Paul Howe
29 Mar 2022Thank you so much for your fantastic review of our hard working Sudbury team - they will be delighted that you were so pleased we could help and we will pass on your comments to...
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Barry
By : 'Lucy'
Branch : Frinton on Sea, 73 Connaught Avenue
Services : Surveying
Would you recommend ? : No
Postcode : CO13
I needed a valuation so contacted Boydens and arranged a meeting on site. An Agent came out the same day and was very helpful, friendly and efficient and I received the valuation in writing within 24 ... Read Full Review
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Amy
By : 'linn'
Branch : Frinton on Sea, 73 Connaught Avenue
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CO15
Good on the whole but didn't tell me pets weren't allowed so had to have my dog put down. Now as the company in charge of my maintenance they won't return my ... Read Full Review
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Angela
By : 'Janet'
Branch : Sudbury, 64 North Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CO10
Angela was always prompt for meetings, listened to our requests and she or other staff kept us up to date with viewings. When the tenants took over the apartment the money due to us was despatched immediately. Would be happy to use Boydens ... Read Full Review
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By : 'Sarah'
Branch : Sudbury, 64 North Street
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : No
Postcode : CO10
Appalling service. Very keen and professional sounding until you have signed up to their full management letting service of your property then downhill from there on for over 3 years. High fees and almost non existent management. When there was a problem with one tenant they abdicated all ... Read Full Review
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By : 'Rawdon'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
One of the worst agents in Colchester After my first review in January 2020. I progressed my complaint through the Ombudsman. Who found in my favour and fined ... Read Full Review
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Paul
By : 'Rawdon'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat. Be aware that the reports by the managers responsible for your property ... Read Full Review
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Laura
By : 'June'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CO2
I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period. Thanx Laura - much ... Read Full Review
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Jules
Becki
By : 'Deborah'
Branch : Braintree, 34 George Yard Shopping Centre
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CM7
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch. I first met with Jules Cain at the end of last year when I was renovating my rental property in Courtauld Road. He came across as keen, capable and ... Read Full Review
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By : 'Try'
Branch : Clacton on Sea, 76 Station Rd
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : No
Postcode : CO15
Poor Service I had to request updates on viewings. Once let, I had to request all documents. Took over 4 weeks to send out the inventory. Not at all liked the service they promised when they came and quoted ... Read Full Review
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Darren
Natalie
By : 'Julie'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CO3
We chose Boydens because of their positive and optimistic approach and their genuine interest in our property. They dealt with the whole process in a reliable and professional manner. No hesitation in recommending ... Read Full Review
Reasonable
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By : 'Customer'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
It doesn't seem the agency care whether you call and leave a voice mail or email to to view property or even confirm you want the property to let. Terrible experience. Their automated email will find some good match for you and when want to arrange a viewing - try leaving leaving email or ... Read Full Review
N/A
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By : 'John'
Branch : Braintree, 34 George Yard Shopping Centre
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : CM7
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company. As other reviews have stated, and with our experience very ... Read Full Review
Extremely bad, misleading and potential illegal
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By : 'James'
Branch : Braintree, 34 George Yard Shopping Centre
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CO9
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did not help with the moving out process. There whole remit was ... Read Full Review
They are very high for no reason.
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By : 'Alan'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Other
Sold price : £185000
Would you recommend ? : No
Postcode : CO6
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor who is likely paying thousands for a ... Read Full Review
n/a I am a buyer not a seller
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Carole
By : 'ratboy'
Branch : Kelvedon, 121 High Street
Services : Letting( As a Tenant )
Rent PCM : £670
Would you recommend ? : No
Postcode : CO5
Absolutely awful. I could go into massive detail but I don't have the time to waste on a company like Boydens. Rats in the house.....complain to Boydens.................get chucked out. Pest controller report is attached as proof. NEVER HAVE ANY DEALINGS WITH BOYDENS. OR IF YOU DO - LIVE IN ... Read Full Review
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Brian
By : 'Sumgai'
Branch : Colchester, Aston House, 57-59 Crouch Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.' Ben dealt with us for a property viewing and his attitude read the very same - he appeared to ... Read Full Review
Charging an admin fee and then not actually doing any admin = Bad.
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By : 'Sam'
Branch : Braintree, 34 George Yard Shopping Centre
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : CM7
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle. The flat itself was in relatively good condition, pretty much what you'd expect. The process of ... Read Full Review
They were about average, so I didn't mind at the time. But for the service we got, totally too much.