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Colchester, CO3
1.7/5, 18 Reviews
18% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
Boydens provides a wide range of property services including: Residential Sales & Lettings, Superior Homes, Leasehold and Estate (Block) Management, Commercial Sales and Holiday Lets. Boydens is a business with great heritage – we are built on service and trust and always looking to the future. We’re delighted to
have both loyal clients who have returned to us over many years to sell and rent property and brand new customers who experience what we have to offer in terms of our exceptional local knowledge.
"Poor Service from..."
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2 Star Review
Paul
By : 'Rawdon'
Services :
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
15 Jan 2020
People found this helpful3
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat. Be aware that the reports by the managers responsible for your property are, YES MARLA trained, but cannot express themselves concisely and accurately. The reports are poor, tick boxes are OK for the routine inspection. But any more serious issues that require repair and replacement are noted badly without proper pictures depicting the issue. I got a grubby pic as a result of an annual inspection, with a tick, when approached for an estimate from them it was near £7000 plus vat. Jobs,once approved, are passed by the manager responsible, and in some cases were not acceptable. Charges for RENT ON TIME were invoiced without my express permission, but I was informed that an email was sent to all clients, I live in France, beware future landlords. Over the years their service declined and my efforts to get their service to improve, were really met without agreement to the point where I moved my contract. At which moment my contract was reduced to basic with work in progress. They could not supply me with a current written contract, with very little or no admission as to the deterioration in quality of their service. , As an overseas landlord I have to rely on the agents service supplied and paid for by me. I add my own experience and gladly state that it is Estate Agents like Boydens that give the service a bad name. So future landlords be very aware. You will pay top wack for poor service.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £185,000 | £185,000 |
Address
Boydens
Aston House, 57-59 Crouch Street, Colchester, Essex
CO3 3EY
01206 762244
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Boydens Branches (View All 6)
Avoid. No tenant help when ...
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1 Star Review
By : 'Karen'
Services : Other
Would you recommend ? : No
Postcode : CM6
10 May 2025
People found this helpful
Avoid. No tenant help when there is a problem. Rude staff. No... Read Full Review
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Transparent, reliable and ...
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5 Star Review
By : 'DrBo'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CO3
24 May 2022
People found this helpful0
As a renter, found Boydens in Colchester an absolute pleasure to work with! Understanding, professional, prompt and transparent. Highly... Read Full Review
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One of the worst agents in ...
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1 Star Review
By : 'Rawdon'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
8 Jul 2020
People found this helpful6
One of the worst agents in Colchester After my first review in January 2020. I progressed my complaint through the Ombudsman. Who found in my favour and fined... Read Full Review
Comments (0)Was this helpful?:
Poor Service from ...
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2 Star Review
By : 'Rawdon'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : CO1
15 Jan 2020
People found this helpful3
After more than 30 years, with Boydens I feel that I can speak with some justification. To all future landlords, be aware that Boydens charges are very high. For new customers taking full management the rate is 13% plus vat. Be aware that the reports by the managers responsible for your property... Read Full Review
Comments (0)Was this helpful?:
I am most impressed with the ...
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5 Star Review
By : 'June'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CO2
11 Dec 2019
People found this helpful0
I am most impressed with the Customer Service that Laura Pattinson has provided me with regard to my property. She has worked really hard to get new tenants before Christmas and give me 'peace of mind' over the holiday period. Thanx Laura - much... Read Full Review
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Sale ...
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4 Star Review
By : 'Julie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CO3
22 Aug 2018
People found this helpful1
We chose Boydens because of their positive and optimistic approach and their genuine interest in our property. They dealt with the whole process in a reliable and professional manner. No hesitation in recommending... Read Full Review
Comments on Agent Fees
Reasonable
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Extremely disappointing ...
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1 Star Review
By : 'Customer'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
21 Aug 2018
People found this helpful6
It doesn't seem the agency care whether you call and leave a voice mail or email to to view property or even confirm you want the property to let. Terrible experience. Their automated email will find some good match for you and when want to arrange a viewing - try leaving leaving email or... Read Full Review
Comments on Agent Fees
N/A
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Terrible communication, no ...
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1 Star Review
By : 'Alan'
Services : Other
Sold price : £185000
Would you recommend ? : No
Postcode : CO6
9 Sept 2017
People found this helpful5
Terrible communication, no apparent ownership of issues, have spoken with 4 different people trying to get feedback on an offer made for a property. Latest response was "we are very busy today", I really would like to pass that comment on to the vendor who is likely paying thousands for a ... Read Full Review
Comments on Agent Fees
n/a I am a buyer not a seller
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Awful service from the get ...
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1 Star Review
By : 'Sumgai'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
12 Nov 2016
People found this helpful9
Awful service from the get go. Walked into the office, was asked if I'm looking for lettings or sales and as soon as I said lettings, the mood dropped from politeness to 'seriously could not care less.' Ben dealt with us for a property viewing and his attitude read the very same - he appeared to... Read Full Review
Comments on Agent Fees
Charging an admin fee and then not actually doing any admin = Bad.
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Me and my partner were with ...
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1 Star Review
By : 'Philip'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO3
5 Jul 2016
People found this helpful5
Me and my partner were with Boydens for 2 years and put up with living in damp for 1 1/2 yrs there. they are terrible at organisation and getting people to come get things sorted. waited months to get thermostat moved and the did do it but 2 week to us moving out. I wouldn't recommend this company... Read Full Review
Comments on Agent Fees
Its terrible the fees are ok if you are getting a good property but where we was i wouldnt even let an animal sleep in let alone a human being.
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By : Paul Buck
5 Jul 2016Good afternoon Philip, thank you for your comments. I will refer you again to the contents of our conversation in that we do not own the properties and the landlord is responsible for maintenance of ...
Lettings dept has for years ...
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1 Star Review
By : 'stunnedsilence'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CO1
16 Feb 2016
People found this helpful7
Lettings dept has for years been inept in what is actually a really simple process. So often they don't return calls, which is annoying but not even the start of it. For some time now I have been getting the verious tenents to call me direct if they have any problems so I can get them sorted out... Read Full Review
What agent could do to change your mind?
Not worth the hassle but in the scheme of things they're about mid level.
Comments on Agent Fees
Not worth the hassle but in the scheme of things they're about mid level.
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Tenancy got off to a very bad ...
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1 Star Review
By : 'Will'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO
9 Feb 2016
People found this helpful5
Tenancy got off to a very bad start with this agent. The house we moved into was left in a horrible state by the previous tenant to the point a 'professional cleaning team' were to be sent to sort out the mess. As it transpired this consistent of one gentleman with a vacuum. After moving in we... Read Full Review
What agent could do to change your mind?
reasonable fees
Comments on Agent Fees
reasonable fees
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This agent needs to learn who ...
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1 Star Review
By : 'JM'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : CO
29 Aug 2015
People found this helpful3
This agent needs to learn who her client (the vendor) is and not support the buyer, to the point of making us feel like we were being unreasonable when her precious protege wasn't performing with the purchase. We had serious doubts over the weeks and months from the date of offer, but she was... Read Full Review
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Me and my partner have ...
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1 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CO1
10 Jun 2015
People found this helpful4
Me and my partner have received inconsistent and lackluster service from Boydens. They appeared professional and laid back up until the time we had signed up and paid our fees. The flat was visibly nice on the surface but after we moved in the issues began to become apparent. We had a ground... Read Full Review
Comments (0)Was this helpful?:
Absolutely useless! Newly ...
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1 Star Review
By : 'Richard'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CO1
28 Apr 2014
People found this helpful5
Absolutely useless! Newly moved into the Colchester area for work and spent a day looking at prospective flats to rent prior to moving. Found the flat on offer by Boydens and enquired about the parking arrangements at the property. The representative who showed me the flat said he wasn't sure but... Read Full Review
What agent could do to change your mind?
Being vaguely organized would help.
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As a landlord I would expect ...
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1 Star Review
By : 'Danny'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : CO1
27 Dec 2013
People found this helpful3
As a landlord I would expect a reasonable amount of help for the large fee I am charged. My experience with Boydens is contrary. Every month for two years I have had to ring over and over to find out what is happening with my rent. They promise to ring back and rarely do. Anything needs fixing they ... Read Full Review
What agent could do to change your mind?
Actually actively do something
Comments (0)Was this helpful?:
Boydens Block Property ...
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1 Star Review
By : 'P'
Services : Property Management
Would you recommend ? : No
Postcode : CO4
6 May 2013
People found this helpful4
Boydens Block Property Management review • I sent a simple request informing Boydens I wished to make a complaint with one sentence outlining the issue so it could be directed to the correct person. Without giving full details of the complaint I was told by Boydens Management to seek legal ... Read Full Review
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Regarding the amount of money ...
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1 Star Review
By : 'Proper'
Services : Letting( As a Owner )
Would you recommend ? : No
7 Jun 2012
People found this helpful4
Regarding the amount of money it costs to let a property via a letting agent, which is considerable I might add, it seems reasonable to expect at least some basic level of service with professional advice and guidance. After all, they are the experts, apparently, and if I knew everything already, I ... Read Full Review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 2/5/2018, 5:20:51 AM by allAgents
