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Complaints Procedure

Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy: As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS. Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to: Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: cheryl.cox@boydens.co.uk We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.

Last updated at 2/9/2018, 10:52:44 AM by allAgents

Awards won by Boydens, Kelvedon CO5 9AA