100% sales valuation accuracy
100% sales fee satisfaction
Dec 10,2017
Dec 10,2017
6
people found
this helpful
this helpful
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company.
As other reviews have stated, and with our experience very poor tenant service and a clear sign of the company doing as little as possible to yield bigger profits. During the referencing process friends of ours had all the credentials but after taking their money found that thay didn't satisfy 'there referencing companies' criteria... even though they went through everything before hand. It seems that this agent profits from referencing people and then fail the process to get another reference fee.
Avoid this company as a landlord and as potential tenants
As other reviews have stated, and with our experience very poor tenant service and a clear sign of the company doing as little as possible to yield bigger profits. During the referencing process friends of ours had all the credentials but after taking their money found that thay didn't satisfy 'there referencing companies' criteria... even though they went through everything before hand. It seems that this agent profits from referencing people and then fail the process to get another reference fee.
Avoid this company as a landlord and as potential tenants
Comment on agent fees
Extremely bad, misleading and potential illegal
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
5th Sep 2019
reviewed by 'Deborah'
10th Dec 2017
reviewed by 'John'
5th Nov 2017
reviewed by 'James'
4th Sep 2016
reviewed by 'Sam'
2nd Sep 2016
reviewed by 'James'
5th Feb 2016
reviewed by 'JM'
Opening Hours
Address
Boydens
34 George Yard Shopping Centre
Braintree
Essex
CM7 1RB
01376 342355
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 5 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 05,2019
Sep 05,2019
0
people found
this helpful
this helpful
I would like to take this opportunity to let you know about the positive experience I have had, selling my house through the Braintree Branch.
I first met with Jules Cain at the end of last year when I was renovating my rental property in ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2017
Dec 10,2017
6
people found
this helpful
this helpful
Extremely unscrupulous agent. Avoid at all costs. It is difficult to avoid certain letting agents as if you like a property then you have to go with who manages it, but it is worth choosing am alternative if it means avoid this company.
As other ...
read full review
read full review
Comment on agent fees
Extremely bad, misleading and potential illegal
Was this helpful?
Yes
Yes
Nov 05,2017
Nov 05,2017
4
people found
this helpful
this helpful
I rented a house for two years and they did nothing to help maintain the house. They only complained when the effects of not maintaining a house could be seen in their inspections. They did not close the utilities when I left and they did ...
read full review
read full review
Comment on agent fees
They are very high for no reason.
Was this helpful?
Yes
Yes
Sep 04,2016
Sep 04,2016
6
people found
this helpful
this helpful
The 1 star review below this is actually from my partner, so I won't duplicate everything he says. What I will do is tell you to avoid using Boydens to rent your new home! It is not worth the hassle.
The flat itself was in relatively ...
read full review
read full review
Comment on agent fees
They were about average, so I didn't mind at the time. But for the service we got, totally too much.
Was this helpful?
Yes
Yes
Sep 02,2016
Sep 02,2016
4
people found
this helpful
this helpful
I see a lot of 1 Star reviews for Boydens and I can't say I'm surprised.
Boydens were great when my partner and I were looking for a property in Braintree. Very diligent in making sure we had options and were always quick to respond to ...
read full review
read full review
Comment on agent fees
Probably not worth the money we paid.
Was this helpful?
Yes
Yes
Feb 05,2016
Feb 05,2016
3
people found
this helpful
this helpful
Just moved into my flat with my boyfriend (first time living together) No how water for 5 days and now the off peak switch will not heat our water.. apparently there is no problem?! Windows are not fitted properly and a huge draft comes in, mouldy ...
read full review
read full review
Comment on agent fees
Awful for the service we have received.
Was this helpful?
Yes
Yes
Dec 08,2014
Dec 08,2014
3
people found
this helpful
this helpful
Thank you boydens for making the past year of our lives an absolute misery.
We have been treated like we are sub-human. Months and months of viewing because our landlord decided she didn't want to be an landlord any more. Being asked to sit in ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 12, 2015
View all comments
(1)
I am sorry to hear that you have been disappointed with the service that you have received from Boyden's, we try our best to offer a great service, however we apologise that you feel that our service has been unprofessional. If you would either like to pass your telephone number on or call us on 01787 883 700 then we would be more than happy to get this issue resolved.
Thank you ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Complaint Handling Procedure (CHP): A written statement is available at all offices but below is a copy:
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
Last updated at 11:22 AM 05/02/2018 by Louise Pemble
As a regulated RICS (Royal Institution of Chartered Surveyors) firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives our firm the opportunity to review and consider your complaint in full. Our firm will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Please provide details of your complaint in writing. We ask that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint. Please send your written complaint to:
Miss Cheryl Cox M.A.R.L.A., Office Manager, Boydens, Aston House, 57-59 Crouch Street, Colchester, Essex, CO3 3EY T: 01206 771210 E: [email protected]
We will consider your complaint as quickly as possible, and will acknowledge receipt of your written complaint within 3 working days. We will send a formal written outcome of the complaint investigation within 15 working days of receipt of the complaint.
