95% sales valuation accuracy
99% sales fee satisfaction
Mar 05,2012
Mar 05,2012
1
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Following cessation of our tenancy of a property in Clare Gardens Hitchin one month ago, we have yet to receive our deposit back from Country Properties due purely to their quite appalling lack of communication! Having settled terms amicably with the landlord within a week of vacating, following a conversation with one of CP's Hitchin staff, I emailed CP to confirm said terms, stating quite clearly that both my husband and I were confirming these terms in my email and to contact me (email and phone number supplied) in the event of any problems. My email also supplied our bank details for return of our deposit. We heard not a peep, and received not a penny. This morning an email came through to both of us saying that my husband had not yet confirmed deposit-returning terms and therefore they would not be returning the deposit until he had done so, and btw should the "cheque" be made payable to either or both of us. Clearly we had not followed a certain protocol, but 1) we were unaware of it and they did not make us aware of it following my pre-email phone conversation with them, 2) my email clearly stated it was from both of us so it was obvious no email from my husband would be forthcoming, 3) my email was sent weeks ago and they are only now responding, and 4) they totally failed to acknowledge our request to pay the money straight into our joint account. To add insult to injury their email this morning had the wrong property number in Clare Gardens. Dim and inefficient are the words that spring to mind. Furthermore, when we rented the property in the first instance they potrayed it as being in a gated development (it is not) and having access to a shared garden (it does not). We noticed their details for the next tennant were similarly misleading...
What agent could do to change your mind?
Now in a position to be Landlords or tennants, we would not use CP were we either! Simple efficient communication is all that would have been required on their part.Attached Filesnbsp;
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Latest Reviews
9th Dec 2024
reviewed by 'Patrick Kevin O'Connor'
16th Mar 2024
reviewed by 'Jake'
20th Feb 2024
reviewed by 'Tayo'
31st Jan 2024
reviewed by 'H Jones'
24th Jan 2024
reviewed by 'Jon.'
17th Jan 2024
reviewed by 'Mitchelle'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 99% | £107,500 | £3,400,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 124 | 0 | 304 | 14 | 135 | 3 | 53 | 0 | 11 | 2 |
Areas covered
- SG5
- Hitchin
- SG4
- Ickleford
- Pirton
- Kimpton
- Offley
- Breachwood Green
- Gosmore
- Charlton
- St Ipployts
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 09,2024
Dec 09,2024
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Having changed to Country Properties after being disappointed with our previous agent, the team at CP were in regular contact and reassuring. What should have been the simplest of transactions - with no chain, turned into a roller coaster due to complications primarily with our ...
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Mar 16,2024
Mar 16,2024
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Great service and Jo helped make my move happen very speedily (in 2 weeks). Their tenant management tool Good Lord is fantastic. It made everything very easy. Cheers!...
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Feb 20,2024
Feb 20,2024
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Jo and her colleagues have been very friendly and professional throughout the renting process.
Thank you Jo!...
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Jan 31,2024
Jan 31,2024
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Super friendly and helpful with our letting - Jo was great and made sure everything was ok and went through smoothly....
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Jan 24,2024
Jan 24,2024
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My experience with this agent was amazing.
I dealt with Joanne, who was so helpful and really positive. She made every effort for with the process and made a real effort with my kids at the viewing aswell.
Accommodating, thoughtful and all round positively excellent.
...
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Jan 17,2024
Jan 17,2024
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Happy with the service and great communication from the Joanna, They delivered within a short deadline and assisted throughout the whole process....
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Dec 10,2023
Dec 10,2023
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I rented a house through Country Properties & was really pleased with their service - Jo and Becky (and the rest of the team) were quick, responsive and pragmatic. There were a couple of hand-offs between different parts of the team but the overall experience was ...
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Dec 10,2023
Dec 10,2023
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Finding a place to rent can be daunting but thanks to George & Jo at Country Properties, it was straightforward. They asked my budget and the kind of place I was looking for and they got in touch and guided every step of the way until ...
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Dec 06,2023
Dec 06,2023
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Moving to a new country and finding a suitable home for our family seemed daunting, but Joanna and Rebecca from Country Properties made the process incredibly smooth. Not only did they assist us in finding the perfect property, but they also went out of their ...
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Nov 22,2023
Nov 22,2023
0
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Great service from a very professional team. Joanna and George have been brilliant at keeping me informed and the whole process has been professional, prompt and friendly....
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Nov 14,2023
Nov 14,2023
0
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I can’t recommend Steven and the management team enough. Very helpful and attentive....
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Nov 06,2023
Nov 06,2023
0
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My early experience with CP, securing a rental property and all of the process around tenancy has been first class. Great communication, nothing is too much trouble. Highly recommended....
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Oct 03,2023
Oct 03,2023
0
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My Husband and I are Extremely satisfying with the experience provided by Country Properties.
Joanna has gone above and beyond to ensure we have had regular and timely updates. The process has been made as seamless as possible and Joanna has shown her dedication to ...
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Sep 19,2023
Sep 19,2023
0
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I recently had the pleasure of working with Country Properties Estate & Letting Agents in Hitchin, and I couldn't be happier with the level of service I received throughout the entire process. From start to finish, they exceeded my expectations in every way possible. Thanks to ...
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Sep 16,2023
Sep 16,2023
0
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The team were super helpful and went above and beyond to help us find a rental. They were quick to respond to any queries we had and were so very nice and friendly throughout the process!...
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Sep 09,2023
Sep 09,2023
0
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A fantastic service from start to finish, a very smooth sales process .
Becca in particular was superbly profesional and on the ball .
She really made the sale easy ....
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Sep 05,2023
Sep 05,2023
0
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Quick and streamlined process, no fuss, and excellent customer service throughout, 5 stars...
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Aug 31,2023
Aug 31,2023
0
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Country properties made my experience moving into my new home as easy and straight forward as possible, even with a deadline, big thanks to Joanna Newman...
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Aug 21,2023
Aug 21,2023
0
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From start to finish, super professional and on the ball - a great team to have working in the back gorund to make our purchase go forward to completion as smoothly as was possible...
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Jul 22,2023
Jul 22,2023
0
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I had an amazing experience with Jo at Country Properties. She was quick and efficient and always on hand to answer my calls. I had a few bumps along the way and her kindness helped me through it all and I got into my property ...
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Jul 04,2023
Jul 04,2023
0
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Joanna and George were professional, courteous and absolutely amazing surrounding securing a property for me to let. The only reason this is not a 5 stars was due to a couple of issues with the let when moving in, but these were swiftly resolved....
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Jun 21,2023
Jun 21,2023
0
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Alex was brilliant.
Extremely knowledgeable and helpful.
Would not hesitate to use country properties in the future....
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Jun 02,2023
Jun 02,2023
0
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Jo was absolutely brilliant right from the first phone call. I didn’t even need to explain anything to her as she knew exactly what I wanted and needed.
I was in a difficult situation and Jo understood and assured me that everything would be ...
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May 30,2023
May 30,2023
0
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It is my absolute pleasure to leave a glowing review for George, five stars just don't cover the wonderful service we received from him.
We had quite specific requirements for the property we were looking for, we needed a flat suitable for an elderly gentleman (...
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May 25,2023
May 25,2023
0
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Everyone has been so helpful and kind. I could not say enough good things about the country properties staff. They made the whole process very enjoyable and exciting !...
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May 11,2023
May 11,2023
0
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The whole Country Properties team are beyond helpful. We were both buying a property and sorting another rental. Both processes went smoothly. A special shout out to Jo regarding the rental. In a very competitive market she kept us in mind at every opportunity and ...
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Apr 30,2023
Apr 30,2023
0
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Great rental property search experience with Country Properties. Joanna went out of her way to book me onto viewings with properties which were previously booked up, and George provided excellent service all the way to the day of moving in went he called to check ...
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Apr 23,2023
Apr 23,2023
0
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The team at Country properties Hitchin have been friendly and trustworthy from our very first meeting. Paul, Alex, Hannah and Rebecca gave us caring and sincere guidance throughout the process of selling our home.
We would like to thank you most sincerely,
Sophie and Steve...
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Apr 14,2023
Apr 14,2023
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I‘ve had the pleasure of working with a few lovely agents from Country Properties, Hitchin.
Tom Cliffe has been a fantastic help facilitating multiple repairs with my landlord. He has been super helpful researching solutions to issues, and working with my landlord to find ...
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Mar 24,2023
Mar 24,2023
0
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Country Properties both sold our house and let our house for us in the time we owned it. So I will comment on both.
In terms of selling our house- they were brilliant. Seriously 5*. Secured lots of viewings, helped us negotiate and supported through selling ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:46 PM 25/01/2023 by allAgents
Awards won by Country Properties, Hitchin SG5 1HX
-
2023
Best Letting Agent in Hitchin
-
2023
Best Letting Agent in SG5
-
2022
Best Letting Agent in SG5
-
2022
Best Letting Agent in Hitchin
-
2024
Best Letting Agent in Hitchin
-
2024
Best Letting Agent in SG5
-
2023
Best Estate Agent in Hitchin
-
2023
Best Estate Agent in SG5
-
2022
Best Estate Agent in SG5
-
2022
Best Estate Agent in Hitchin
