Jan 21,2012
By: 'NeverGOwithNOPS'
Jan 21,2012
3 people found
this helpful
This letting agent is just absolutely horrendous - terribly irresponsible and unprofessional. I moved in to their property about 4 months ago, and it's been many problems after problems, and we're still having problems. When we first moved in, one shower system was completed detached and one radiator wasn't working. Another unit in this same property under their management did not have heat or hot water when the tenants moved in. When I asked the staff why so many problems, their response to me was, "We have about 70 units there, we cannot make sure that each one has everything working properly."
When you raise a request for maintenance, you never hear back from them. You have to insist that the problem is urgent, or keep hounding them before they take any action. Repairs also take longer than expected when it's finally done.
You'd be lucky if you never run into any problems with this agent. If you do, I've learned that they just don't really care. Save yourself the risk and don't rent any property from this agent.
Was this helpful? Yes
By: Debbie
Jun 25, 2014
When tenants move into a new property we provide them with an inventory. We ask them to review this and return it within 7 days. If there is a problem with the property at the start of the tenancy, it is annotated on the inventory and then we can make arrangements to deal with the problems. We are very sorry if you felt this wasn't handled properly.

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North Oxford Property Services

47 Walton Street Oxford

01865 311745

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