Briscombe Nutter & Staff
Worsley, Manchester, M28
3.6/5, 34 reviews
65% recommended
88% sales valuation accuracy
89% sales fee satisfaction

Contact Us

“BNS do not ensure that their clients are fit to ......”

Share on :
Dec 05,2011
Minithumbdown
By: 'GLS'
Dec 05,2011
7 people found
this helpful
BNS do not ensure that their clients are fit to be landlords. After finding a house we were happy with, we agreed that it would be given on a part-furnished basis. On the day of move-in, we were presented with a vast array of personal effects which had not been removed, including overflowing bins full of rubbish, personal photographs, paperwork, a pile of laundry and 2 broken lamps. The house was filthy, the carpets thick with at least an inch of dust, dirty tissues, underwear and empty plastic bottles under the bed - in short, the house was left in a state we wouldn't be allowed to leave it in on check-out. On top of this, the drains outside blocked and overflowed twice due to whatever the homeowner had allowed to go down the drain and toilet (including sanitary goods), and to cap it all off, recently we had someone randomly let themselves into the house as they had a key from doing prior jobs for the homeowner and 'wanted to see if the key still worked or if anyone was living here'. The inventory was highly inaccurate on several points, a smoke alarm had a dead battery and there is an unacceptable amount of mould growth in the kitchen cupboards, which has caused us an array of chest and breathing problems.

Despite having to do a professional level of deep-cleaning MYSELF over 48 hours before being able to actually unpack and settle into our new home, and the various periods of stress experienced, at no point have we been offered any sort of goodwill gesture or any real acknowledgement or apology for the fact they have really let us down. This is a company which seriously needs to review its processes. Essentially, everything they cite on the 'tenants vacating check list' should also apply to the homeowner when they offer the property up for rent. The whole process has been a disappointment. I will never consider using BNS again and would recommend anyone go elsewhere. They simply do not care about anything other than getting the money in. I'm just glad this was a 6-month tenancy, we cannot wait to leave.
What agent could do to change your mind?
If they had offered us a month rent-free, or at least a discount, I could have considered forgiving them, but all they care about is the money, customer satisfaction is neglected.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews

View all Reviews 34
25th Jun 2021
reviewed by 'Ucheamaka'
“I was treated like a criminal * When I provided my payslip, Jan's words to me were "did you create it" ......”
9th Mar 2021
reviewed by 'Mandy'
“I sold my house with Briscombe and found the standard of service excellent, whoever I contacted when I needed some ......”
4th Feb 2020
reviewed by 'Natalie'
“I've just moved in to the most beautiful home and the service I have received was fantastic. As a tenant ......”
18th Feb 2019
reviewed by 'Briscombe'
“The lack of communication at this estate agents is embarrassing to say the least. When dealing with staff they don't ......”
23rd Mar 2018
reviewed by 'M.'
“Hello. Agent kindly went to some time and trouble to facilitate visits to several addresses in succession . The properties were ......”
5th Jan 2018
reviewed by 'Viking'
“Being new to renting property I found the support and service received to be excellent. I was helped by Laura ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:30 - 17:00
  • Sunday: 12:00 - 16:00
Address

Briscombe Nutter & Staff
9 Barton Road
Worsley,Manchester
Greater Manchester
M28 2PD
0161 793 0007

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 88% 89% £141,000 £322,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 2 8 4 6 3 4 0 1 3
Areas covered
  • M28
  • M27
  • M30
  • M6
  • M29
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA TPOS Sales TPOS Lettings TDS Relocation Agent Network
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

“I was treated like a criminal due to the fact......”

Share on :
Jun 25,2021
Minithumbdown
claim your profile
Jan
By: 'Ucheamaka'
Jun 25,2021
1 people found
this helpful
I was treated like a criminal * When I provided my payslip, Jan's words to me were "did you create it" like I was a scammer when all I wanted was to rent a property. The reference handlers had spoken to me and said everything was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I sold my house with Briscombe and found the ......”

Share on :
Mar 09,2021
Minithumbup
By: 'Mandy'
Mar 09,2021
0 people found
this helpful
I sold my house with Briscombe and found the standard of service excellent, whoever I contacted when I needed some advise was professional, courteous, patient and had our best interest at heart. Each step of our journey throughout a difficult year(with the pandemic) was ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Great service for an amazing rental property...”

Share on :
Feb 04,2020
Minithumbup
claim your profile
Katie
By: 'Natalie'
Feb 04,2020
0 people found
this helpful
I've just moved in to the most beautiful home and the service I have received was fantastic. As a tenant it was important I was going to have a suitable property that was well maintained and I've got that and more. I was reassured by ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Awful service and staff...”

Share on :
Feb 18,2019
Minithumbdown
By: 'Briscombe'
Feb 18,2019
1 people found
this helpful
The lack of communication at this estate agents is embarrassing to say the least. When dealing with staff they don't seem interested in selling your house and turn up late for viewings. The staff they employ to carry out your viewings are incompetent and don't ...
read full review
Comment on agent fees
No fees as no sale took place which just about sums it up!!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Visit and Veiwing of multiple properties in Boothstown ,19.3.2018...”

Share on :
Mar 23,2018
Minithumbup
claim your profile
Heather
By: 'M.'
Mar 23,2018
0 people found
this helpful
Hello. Agent kindly went to some time and trouble to facilitate visits to several addresses in succession . The properties were honestly described by the Estate Agent and better then hoped to be from their advertising photographs . The agent who helped with access and site visits ...
read full review
Comment on agent fees
No comment as yet .
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Being new to renting property I found the support and ......”

Share on :
Jan 05,2018
Minithumbup
By: 'Viking'
Jan 05,2018
0 people found
this helpful
Being new to renting property I found the support and service received to be excellent. I was helped by Laura all through the process who made it easy to understand and even easier to execute. Heartily recommended..!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I contacted John in January to sell my house after ......”

Share on :
Apr 01,2017
Minithumbup
By: 'Karl'
Apr 01,2017
0 people found
this helpful
I contacted John in January to sell my house after a bad experience I had with another Estate Agent in the area and the difference was like night and day. John is very personable, knowledgeable and straight talking guy and was very quick to respond ...
read full review
Comment on agent fees
very reasonable
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I can not thank Kath & suzanne enough, Kath for her ......”

Share on :
Nov 01,2016
Minithumbup
By: 'lesley'
Nov 01,2016
0 people found
this helpful
I can not thank Kath & suzanne enough, Kath for her patience, and Honesty, trawling through property after property until we found our perfect abode. Suzanne for her courteous & professional manner. if you're looking for a rental property i would definitely recommend Briscombe Nutter & Staff....
read full review
Comment on agent fees
You get what you pay for
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I recently viewed the same property twice, and subsequently put ......”

Share on :
Oct 10,2016
Minithumbdown
claim your profile
Bryan
By: 'Mary'
Oct 10,2016
9 people found
this helpful
I recently viewed the same property twice, and subsequently put in an offer, which was rejected by the vendor. When Mr. Staff rang to tell me this, he curtly informed me that the vendor would accept no less than a certain price, adding that there ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“With Briscome Nutter & Staff when the agent tells you an ......”

Share on :
Sep 28,2016
Minithumbdown
claim your profile
Bryan
By: 'Paul'
Sep 28,2016
3 people found
this helpful
With Briscome Nutter & Staff when the agent tells you an offer has been made by a cash buyer don't assume like I did that this means someone with money in the bank and ready to go. This actually means someone who just like you is ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I can not praise the team highly enough. From start ......”

Share on :
Sep 14,2016
Minithumbup
By: 'Amy'
Sep 14,2016
1 people found
this helpful
I can not praise the team highly enough. From start to finish I have had a brilliant experience renting through Briscombe Nutter and Staff and have found the whole team extremely helpful and friendly throughout!...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We used BN&S for 3 years to rent our house ......”

Share on :
Sep 14,2016
Minithumbup
claim your profile
Katie
By: 'Sarah'
Sep 14,2016
0 people found
this helpful
We used BN&S for 3 years to rent our house whilst living abroad. Outstanding service, we honestly could not have hoped for anything more. Tenants were found very quickly and any problems with the properly dealt with efficiently. Can not recommend them enough....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We can't praise BNS highly enough. After a wobbly experience ......”

Share on :
Aug 26,2016
Minithumbup
By: 'Moira'
Aug 26,2016
0 people found
this helpful
We can't praise BNS highly enough. After a wobbly experience with another agent, we felt safe in the hands of this truly professional and highly efficient team of lovely people. John's advice and support were particularly valuable to us. There may be cheaper imitations out ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I cannot praise enough the professionalism of BN&S in ......”

Share on :
Aug 16,2016
Minithumbup
By: 'Steve'
Aug 16,2016
0 people found
this helpful
I cannot praise enough the professionalism of BN&S in Worsley with my recent house move. The whole process was done in a friendly and efficient manner and I would just like to thank both Jane and Brian for all the assistance they gave Liz ...
read full review
Comment on agent fees
Standard price fees therefore no negative comments
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Hi Laura,You showed Sean and I around an apartment ......”

Share on :
Aug 09,2016
Minithumbup
By: 'NJohnston'
Aug 09,2016
0 people found
this helpful
Hi Laura, You showed Sean and I around an apartment about 6 weeks ago, and we are moving in the 1st September which we are thrilled about! Thank you so much for your help, as you really did go the extra mile for us. There was ...
read full review
Comment on agent fees
The fees are as always, competitive and of course the cheaper the better- they're about average for Manchester and what we expected for Worsley.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Wouldn't recommend, found that we often had to chase things ......”

Share on :
Jun 01,2015
Minithumbdown
By: 'Charlotte'
Jun 01,2015
3 people found
this helpful
Wouldn't recommend, found that we often had to chase things up or nothing would be done. No problems during our tenancy, however the beginning and end was a nightmare....
read full review
What agent could do to change your mind?
High Fee's for the service you get.
Attached Filesnbsp;
Comment on agent fees
High Fee's for the service you get.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I have found that the overall service during the period ......”

Share on :
Feb 10,2015
Minithumbup
By: 'Pam'
Feb 10,2015
0 people found
this helpful
I have found that the overall service during the period of time it took to sell was excellent. My concerns with regard to any aspect of the sale were dealt with, with consideration. BN&S took over the sale of the property after difficulties elsewhere ...
read full review
Comment on agent fees
Satisfied that these were at an appropriate level, particularly considering the efforts made to procure the sale of my property.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Laura was absolutely brilliant, she was very helpful and gave ......”

Share on :
Oct 31,2014
Minithumbup
By: 'Jennifer'
Oct 31,2014
0 people found
this helpful
Laura was absolutely brilliant, she was very helpful and gave us all the information we needed without us having to ask any questions. She left us feeling happy and confident in going ahead and renting the property and has made the process as easy as ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Briscombe Nutter & Staff provide an excellent service!The staff are ......”

Share on :
Oct 31,2014
Minithumbup
By: 'Anonymous'
Oct 31,2014
0 people found
this helpful
Briscombe Nutter & Staff provide an excellent service! The staff are extremely friendly and very helpful, they acted efficiently and kept myself and my partner up to date throughout the process of our application forms onto our move in. I would definitely recommend the company!...
read full review
Comment on agent fees
The fees are very reasonable compared to other agents we have made contact wifh.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“They quickly found me a tenant for my property. Excellent ......”

Share on :
Sep 08,2014
Minithumbup
By: 'Neil'
Sep 08,2014
0 people found
this helpful
They quickly found me a tenant for my property. Excellent service from all of the contractors they use. Natalie was happy to help me out at short notice. I will definately use them again....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“This is my fourth purchase with Briscombe Nutter and Staff ......”

Share on :
Sep 04,2014
Minithumbup
By: 'Mr'
Sep 04,2014
0 people found
this helpful
This is my fourth purchase with Briscombe Nutter and Staff with a truly professional service, would highly recommend. Looking forward for you finding me a great tenant for the property....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very good service, always professional and polite despte the fact ......”

Share on :
Aug 23,2014
Minithumbup
claim your profile
Katie
By: 'Mr'
Aug 23,2014
0 people found
this helpful
Very good service, always professional and polite despte the fact that my house was old and required up-grading and so much of their time in the role of the Managment & Letting company, I would highly recomended BN&S....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“The agent has found suitable new tenants very quickly and ......”

Share on :
Aug 22,2014
Minithumbup
By: 'Mrs'
Aug 22,2014
0 people found
this helpful
The agent has found suitable new tenants very quickly and has dealt with any management problems efficiently and without any inconvenience to the landlord or tenant....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We purchased a new build prior to selling our property ......”

Share on :
Aug 21,2014
Minithumbup
By: 'Frank'
Aug 21,2014
0 people found
this helpful
We purchased a new build prior to selling our property and Mr Nutter gave us some very useful advice. When the time came to sell our old property we only had it on the market for two days and an offer was put in that ...
read full review
Comment on agent fees
I suppose due to the short time that the sale took the fees seemed quite high, no chain, vacant and a cash sale. But the sale could have took longer so we knew what fees were due .
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We finally sold our property with Briscome Nutter and Staff ......”

Share on :
Aug 19,2014
Minithumbup
By: 'Happy'
Aug 19,2014
1 people found
this helpful
We finally sold our property with Briscome Nutter and Staff after quite a wait due to the timings of us wanting to sell. We were very happy with the sound advice we received off John during the 2 recessions and were told when it would be ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We just completed on a nice family home with Briscombe ......”

Share on :
May 20,2014
Minithumbup
By: 'Worsley'
May 20,2014
1 people found
this helpful
We just completed on a nice family home with Briscombe Nutter and Staff. When we were viewing and sorting the prices everything moved smoothly and they were very helpful and friendly, as are all agents. We had an offer accepted and then we started to ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Very unhappy with the service received from BNS. We sold ......”

Share on :
Aug 12,2013
Minithumbdown
By: 'JCon'
Aug 12,2013
7 people found
this helpful
Very unhappy with the service received from BNS. We sold out property with them and not only did we end up loosing a lot of money through them, turned up late to viewings so we would have to do them ourselves rather than let potential ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold our house and had the house sale on ......”

Share on :
Feb 24,2013
Minithumbup
By: 'Mrs'
Feb 24,2013
0 people found
this helpful
We sold our house and had the house sale on the property we were buying fall through. To prevent loosing the sale of our home we had to move out, and put our belongings in storage. This was an exceptionally stressful time for me and ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Terrible experience Suzanne Sandham is incompetent at best, we had ......”

Share on :
Sep 09,2012
Minithumbdown
By: 'Worsleylandlord'
Sep 09,2012
12 people found
this helpful
Terrible experience Suzanne Sandham is incompetent at best, we had so many issues with the letting of our property through this firm. From the initial contract right through the let nothing was done properly. Even when tenants had complained about work that needed to be ...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am a landlord and have used Briscombe Nutter for ......”

Share on :
Mar 17,2012
Minithumbdown
By: 'Local'
Mar 17,2012
9 people found
this helpful
I am a landlord and have used Briscombe Nutter for full management of one of my rental properties. They are truly awful - do not give these people any of your hard earned cash! Once a tenant has been found, they do not do any ...
read full review
What agent could do to change your mind?
The agent needs to provide the service that they advertise, it's as simple as that.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 03/04/2017 by

Awards won by Briscombe Nutter & Staff, Manchester M28 2PD



Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn