Agency ha never passed the information to us, we always has to chase for it, never contacted us on time, kept ignoring our quieries. I had to contact landlord first asking him to contact the agency as each time we have contacted them we have been ignored. Very irresponsible Staff, which dosen't have a knowledge of what they do.
Deposit has not been re-paid even after 3 weeks, now agency told us that they are not responsible for it?! Giving us an information that it is down to Landlord now, we have contacted him, and he has been informed by Paul that it's their responsibility from the begining?!
Agency has arranged viewing on the property which we lived in for a different couple, never bodered to confirm time of their visit with us.