100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 28,2015
Jun 28,2015
6
people found
this helpful
this helpful
Cain and Fuller epitomise the bad customer experience that many tenants experience. Initially helpful, once you are hooked and have signed the contract you are quickly made to feel like an inconvenience and end up chasing them to resolve issues with maintenance.
This culminated on our move out. The natural wood worktops next to the kitchen sink were already showing signs of water damage when we moved in. As use became more frequent, damage began to occur. We were going to flag this up when they carried out their mid year inspection which they promptly cancelled and took another 2 months to come and do. Despite calling the issue in and being told someone would 'come and take a look at it' nothing materialised until a couple of months before we moved out. The answer when i highlighted the issue again was 'the worktop will probably need replacing'. OK I thought. Not our problem as its a maintenance issue...
Que the ambush on our leaving the property. Apparently it was our fault that the damage had occurred. Stupid us for putting a wet metal pan on a worktop next to the fridge which caused oxidisation damage because THEY had not maintained the work top. Throw in £80 for painting over some scuffs on the walk (looked better anyway and they didnt bother to 'repaint' the marks left by the previous tenant) and we had a bill for £280 from our deposit. Absolute disgusting behaivour.
My advice, avoid avoid avoid.
This culminated on our move out. The natural wood worktops next to the kitchen sink were already showing signs of water damage when we moved in. As use became more frequent, damage began to occur. We were going to flag this up when they carried out their mid year inspection which they promptly cancelled and took another 2 months to come and do. Despite calling the issue in and being told someone would 'come and take a look at it' nothing materialised until a couple of months before we moved out. The answer when i highlighted the issue again was 'the worktop will probably need replacing'. OK I thought. Not our problem as its a maintenance issue...
Que the ambush on our leaving the property. Apparently it was our fault that the damage had occurred. Stupid us for putting a wet metal pan on a worktop next to the fridge which caused oxidisation damage because THEY had not maintained the work top. Throw in £80 for painting over some scuffs on the walk (looked better anyway and they didnt bother to 'repaint' the marks left by the previous tenant) and we had a bill for £280 from our deposit. Absolute disgusting behaivour.
My advice, avoid avoid avoid.
What agent could do to change your mind?
Been more reliable throughout the letting. Responded to our maintenance request. Turned up for the property check mid year and not towards the end of the contract. Accepted responsibility for an issue that was in actial fact, making it difficult for us to use the kitchen properly. Explain why i was being charged ‚£80 for redecorating several 'touch-in' overpaints when the previous tenant had done the same thing yet no full repaint had been done after we moved in. If they charged the previous tenant and didnt do the work, they need to refund him. If they didnt charge the previous tenant, explain why we had to pay for a repaint but he didnt considering the considerable number he left behind.Attached Filesnbsp;
Comment on agent fees
Not cheap and when you add in the deposit situ, very expensive to deal with.
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Latest Reviews
28th Feb 2023
reviewed by 'Claire'
12th Oct 2022
reviewed by 'Mr & Mrs White'
12th Jun 2021
reviewed by 'T&R'
8th Apr 2017
reviewed by 'Ciren3'
17th Mar 2017
reviewed by 'Ciren96'
Opening Hours
Address
Cain & Fuller Estate Agents
14 Dyer Street
Cirencester
Gloucestershire
GL7 2PF
01285640604
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £345,000 | £560,000 |
| Lettings | 0% | 0% | £650 | £950 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 3 | 0 | 2 | 0 | 2 | 2 |
Areas covered
- GL7
- SN16
- GL6
- SN6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Feb 28,2023
Feb 28,2023
0
people found
this helpful
this helpful
Matthew and Hugh guided us through all stages of our purchase in a friendly and helpful way. Their knowledge of the area was invaluable as we are new to the area and appreciate their continued support. A very pleasing outcome....
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Oct 12,2022
Oct 12,2022
0
people found
this helpful
this helpful
Matthew Fuller is an excellent estate agent. He went out of his way to help us though a difficult sale after the first buyer pulled out and even responded to our messages at weekends and in evenings. He is an expert in his field and ...
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Jun 12,2021
Jun 12,2021
0
people found
this helpful
this helpful
I cannot recommend Mark and the team from Cain & Fuller highly enough! They helps us find the right house quickly due to their local knowledge and helped us through the entire process. Although its been a very time for them them they continued to respond ...
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Apr 08,2017
Apr 08,2017
0
people found
this helpful
this helpful
We recently sold and bought through Cain and Fuller and I can honestly say it was the easiest house move we have ever had. Theresa is extremely hard working, knowledgeable and professional and we can't thank her enough. From start to finish she provided an ...
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Comment on agent fees
In line with the others in the area.
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Apr 21, 2017
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(1)
Thank you for your kind comments, We are so pleased that we were able to help you find your new home and wish you all the best for the future. ...
Mar 17,2017
Mar 17,2017
1
people found
this helpful
this helpful
Found a buyer for us in early February and contracts exchanged on a chain of four in mid-March. The test of a good Estate Agent must be that they vet and qualify prospective buyers and then keep the chain as strong as possible by regular ...
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Comment on agent fees
The fees were fair and inline with the market
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Apr 21, 2017
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Thank you for your kind comments, We are so pleased that we were able to help you find your new home and wish you all the best for the future. ...
Oct 27,2016
Oct 27,2016
7
people found
this helpful
this helpful
Utterly appalling.....never responded to numerous phone calls....no feedback following viewings,...in fact we were unaware that viewings had been cancelled or appointments had even been made. Elliot, was totally disinterested in the customer, and came across as rude and dismissive.
(On our initial ...
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Comment on agent fees
Average for area
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Yes
Jun 28,2015
Jun 28,2015
6
people found
this helpful
this helpful
Cain and Fuller epitomise the bad customer experience that many tenants experience. Initially helpful, once you are hooked and have signed the contract you are quickly made to feel like an inconvenience and end up chasing them to resolve issues with maintenance.
This culminated on ...
read full review
read full review
What agent could do to change your mind?
Been more reliable throughout the letting. Responded to our maintenance request. Turned up for the property check mid year and not towards the end of the contract. Accepted responsibility for an issue that was in actial fact, making it difficult for us to use the kitchen properly. Explain why i was being charged ‚£80 for redecorating several 'touch-in' overpaints when the previous tenant had done the same thing yet no full repaint had been done after we moved in. If they charged the previous tenant and didnt do the work, they need to refund him. If they didnt charge the previous tenant, explain why we had to pay for a repaint but he didnt considering the considerable number he left behind.Attached Filesnbsp;
Comment on agent fees
Not cheap and when you add in the deposit situ, very expensive to deal with.
Was this helpful?
Yes
Yes
Mar 24,2015
Mar 24,2015
0
people found
this helpful
this helpful
We have recently sold our property with Cain and Fuller. The whole process was smooth and very easy to handle. Matthew carried out the valuation on our property and we had a swift response via email with full valuation figures and fee's. We were then ...
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Comment on agent fees
We had multiple agents out to value in the first instance. The fee's were competitive but we didnt choose the cheapest. We chose Cain and Fuller due to all their experience in the area and the service they could provide us. Opening 7 days a week helped a huge amount!
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Sep 29,2014
Sep 29,2014
4
people found
this helpful
this helpful
Cain and Fuller have a nice selection of properties. We were a tenant with them for 2 years, because we loved the house but were sceptical about the service from the beginning. They managed our property and this in was where the problems were. Correspondence from ...
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What agent could do to change your mind?
Been helpful and respectful.Attached Filesnbsp;
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Aug 22,2012
Aug 22,2012
6
people found
this helpful
this helpful
Found a lovely property on rightmove. Made an appointment to view, and then on driving past earlier in afternoon, popped in and were shown around by owner. Cancelled later appt with agent but asked if we could see it the next day as my partner ...
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Jul 08,2012
Jul 08,2012
4
people found
this helpful
this helpful
Contacted agent and arranged viewings a week prior to our visit to Cirencester. We called 24 hours before viewing to confirm as we were traveling to the area from London, an easy 2 hour journey in good traffic. However the agent failed to show to appointment! Waited 20 ...
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What agent could do to change your mind?
Maybe meet us as arranged!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:06 PM 21/04/2017 by Theresa
