0% lettings valuation accuracy
99% lettings fee satisfaction
Oct 21,2011
Oct 21,2011
4
people found
this helpful
this helpful
This is our first stint as tenants in a rented property, so we have no other agents to compare with. However, some issues have left a sour taste. The first is whenever you report a problem, they will give you their work person's mobile number. No matter how much you call and leave messages, you never get an answer or a response. I suspect they work to a fixed rate contract, and/or are overstretched with a big workload. They will only do anything if Parkmans themselves make an effort to ask them. We usually end up putting buckets under leaks because it is so hard to get them to carry out any work. This can only be bad for the property in the long-term. The only times they seem to spring into action is after a Council inspection (under Houses of Multiple Occupancy act), and at their own 6 monthly inspections. Also there have been instances where a repair has been done, only for the same fault to persist, bringing to question the quality of workmanship.
They like to criticise tidiness/cleanliness at inspections, and if it is below their standards are quick to arrange another inspection a month later to check. Their eagerness is unusual given their slowness to repair issues when reported. I suspect they're milking the landlord by charging them for unnecessary inspections. If you are a tenant at a Parkmans property and they propose to inspect tidiness or cleanliness, as opposed to the property itself, I recommend you politely refuse access. Suggest they put any specific concerns in writing, but welcome them to complete any repairs or for 6 monthly scheduled inspections as normal. The only legal basis for a property inspection is in Landlord & Tenant Act 1985 Section 8. Note that this permits inspection of the property, but not of your property or its tidiness. Also see the Office of Fair Trading document oft356 section 3.32, which states "a landlord is required by common law to allow his tenants ¢â‚¬Ëœexclusive possession' and ¢â‚¬Ëœquiet enjoyment' of the premises during the tenancy." What matters is that the property is returned in the condition it was, less fair wear and tear, at conclusion of the tenancy. If you want your deposit back this is in your interests to ensure there is no damage and it is clean when you leave, and that's your only obligation. Not everyone is a Hyacinth Bucket, and noone has a right to tell you how to live your life.
From my experience of this company as a tenant, I would not recommend landlords or tenants consider using their service.
They like to criticise tidiness/cleanliness at inspections, and if it is below their standards are quick to arrange another inspection a month later to check. Their eagerness is unusual given their slowness to repair issues when reported. I suspect they're milking the landlord by charging them for unnecessary inspections. If you are a tenant at a Parkmans property and they propose to inspect tidiness or cleanliness, as opposed to the property itself, I recommend you politely refuse access. Suggest they put any specific concerns in writing, but welcome them to complete any repairs or for 6 monthly scheduled inspections as normal. The only legal basis for a property inspection is in Landlord & Tenant Act 1985 Section 8. Note that this permits inspection of the property, but not of your property or its tidiness. Also see the Office of Fair Trading document oft356 section 3.32, which states "a landlord is required by common law to allow his tenants ¢â‚¬Ëœexclusive possession' and ¢â‚¬Ëœquiet enjoyment' of the premises during the tenancy." What matters is that the property is returned in the condition it was, less fair wear and tear, at conclusion of the tenancy. If you want your deposit back this is in your interests to ensure there is no damage and it is clean when you leave, and that's your only obligation. Not everyone is a Hyacinth Bucket, and noone has a right to tell you how to live your life.
From my experience of this company as a tenant, I would not recommend landlords or tenants consider using their service.
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Latest Reviews
1st Apr 2017
reviewed by 'Darren'
21st Oct 2011
reviewed by 'dissatisfiedtenant'
10th Aug 2011
reviewed by 'Albert5004'
16th May 2011
reviewed by 'cheesedofftenant'
Opening Hours
Address
William Parkman & Daughters
19 Bridge Street
Newbridge,Newport
Caerphilly
NP11 4SE
01495 244396
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £410 | £410 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 01,2017
Apr 01,2017
0
people found
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I rented via Parkmans for 18 months and can honestly say I had no issues at all. When I initially contacted them they showed me 2 properties and the one I chose was very reasonable for the area and the process very straightforward. I was allowed to ...
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Comment on agent fees
Reasonable
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Oct 21,2011
Oct 21,2011
4
people found
this helpful
this helpful
This is our first stint as tenants in a rented property, so we have no other agents to compare with. However, some issues have left a sour taste. The first is whenever you report a problem, they will give you their work person's mobile number. ...
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Aug 10,2011
Aug 10,2011
2
people found
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this helpful
Shocking!! Charge you for everything! Took them 2 weeks to fix my boiler! Would strongly avoid and never recommend to anyone. Asked my new estate agents and they said they were the worst and slowest for tennant references... and they were right!...
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May 16,2011
May 16,2011
5
people found
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this helpful
Avoid!!!! This letting agent is terrible, and I would not recommend anyone to rent with them. They charge you for nearly everything possible. If you miss an inspection they charge 15quid then they charge you 15quid again if you miss the second then they will ...
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Jul 29, 2011
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This is exactly what i went through. £15 for a letter is ridicilous! They don't give you time...they don't give you which part of the day it will be (morning/evening). They don't carry a spare key with them unless you tell them too?? Bizzare! I moved into the house with a broken boiler on a sunday morning so my first days were in the cold! ...
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