This is our first stint as tenants in a rented property, so we have no other agents to compare with. However, some issues have left a sour taste. The first is whenever you report a problem, they will give you their work person's mobile number. No matter how much you call and leave messages, you never get an answer or a response. I suspect they work to a fixed rate contract, and/or are overstretched with a big workload. They will only do anything if Parkmans themselves make an effort to ask them. We usually end up putting buckets under leaks because it is so hard to get them to carry out any work. This can only be bad for the property in the long-term. The only times they seem to spring into action is after a Council inspection (under Houses of Multiple Occupancy act), and at their own 6 monthly inspections. Also there have been instances where a repair has been done, only for the same fault to persist, bringing to question the quality of workmanship.
They like to criticise tidiness/cleanliness at inspections, and if it is below their standards are quick to arrange another inspection a month later to check. Their eagerness is unusual given their slowness to repair issues when reported. I suspect they're milking the landlord by charging them for unnecessary inspections. If you are a tenant at a Parkmans property and they propose to inspect tidiness or cleanliness, as opposed to the property itself, I recommend you politely refuse access. Suggest they put any specific concerns in writing, but welcome them to complete any repairs or for 6 monthly scheduled inspections as normal. The only legal basis for a property inspection is in Landlord & Tenant Act 1985 Section 8. Note that this permits inspection of the property, but not of your property or its tidiness. Also see the Office of Fair Trading document oft356 section 3.32, which states "a landlord is required by common law to allow his tenants ¢â‚¬Ëœexclusive possession' and ¢â‚¬Ëœquiet enjoyment' of the premises during the tenancy." What matters is that the property is returned in the condition it was, less fair wear and tear, at conclusion of the tenancy. If you want your deposit back this is in your interests to ensure there is no damage and it is clean when you leave, and that's your only obligation. Not everyone is a Hyacinth Bucket, and noone has a right to tell you how to live your life.
From my experience of this company as a tenant, I would not recommend landlords or tenants consider using their service.