Avoid!!!! This letting agent is terrible, and I would not recommend anyone to rent with them. They charge you for nearly everything possible. If you miss an inspection they charge 15quid then they charge you 15quid again if you miss the second then they will let themselves in with spare keys and the inspection has got to be convenient for them and not for yourself. They charge you 40quid for cleaning the cooker. You are not allowed to drill holes to put curtains up, they charge you an arm and a leg for animals. And its more expensive to move out from them that it is when you move in. So if you can help it don't rent any property off them.