Fell Reynolds
Folkestone, CT20
1.7/5, 15 reviews
20% recommended
25% sales valuation accuracy
50% sales fee satisfaction
0% lettings valuation accuracy
67% lettings fee satisfaction

“The management company is absolutely useless. I contacted them in ......”

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Apr 01,2015
Minithumbdown
By: 'Frustrated'
Apr 01,2015
9 people found
this helpful
The management company is absolutely useless. I contacted them in October regarding an issue. It is now almost April and we are still waiting for the problem to be resolved. I have contacted numerous times to chase up the issue and simply get fobbed off with Let me take your phone number and we'll get back to you. Still nothing happens. This company is happy to take thousands a year for their management service yet have failed to provide any service that comes close to the cost.
Was this helpful? Yes
By: Nancy Maidment
May 04, 2016
You are so right...they are absolutely useless, as well as ignorant and uncaring. Like you we are not receiving service for the large amount of money we give them, and like you we have not received the invoices covering the service charges, despite asking 5 times, and despite being legally entitled to see them.And as you, we have received not one single reply to many letters, e mails and phone calls. Disgusting.

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Opening Hours
Address

Fell Reynolds
125 Sandgate Road
Folkestone
Kent
CT20 2BL
01303 850 125

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 25% 50% £120,000 £126,000
Lettings 0% 67% £500 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 1 2 3 0 0 0 0 0 8
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Nightmare !...”

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Apr 06,2020
Minithumbdown
By: 'Stephen Preston'
Apr 06,2020
0 people found
this helpful
Bloody hell.... anyone else have to deal with Lisa Jenkins..... what a nightmare woman. Pedantic, argumentative doesn't have a clue !...
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“Do not inspire confidence...”

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Mar 28,2020
Minithumbdown
By: 'Philip Steel'
Mar 28,2020
0 people found
this helpful
Unfortunately they are completely incompetent and only continue to operate due to lack of competition in this corner of Kent. I strongly and wholeheartedly urge anyone considering this company to choose an alternative because you will be very, very disappointed....
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“Appalling service. We have urgent fire hazard and security issues ......”

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Dec 06,2019
Minithumbdown
By: 'RMP'
Dec 06,2019
1 people found
this helpful
Appalling service. We have urgent fire hazard and security issues in the building that they are completely ignoring our requests for action on. They are entirely unconcerned about the safety of the building or the safety of the residents....
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“I have used the services of Fell Reynolds Commercial for ......”

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Oct 07,2016
Minithumbup
By: 'C Side Shopping'
Oct 07,2016
0 people found
this helpful
I have used the services of Fell Reynolds Commercial for quite a few years, and they never been anything other than helpful, courteous and efficient. They have helped me find suitable tenants for my shop premises on a number of occasions, and I would highly ...
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Comment on agent fees
Reasonable
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“Fell Reynolds have been nothing but a disappointment since taking ......”

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Mar 07,2016
Minithumbdown
By: 'CS'
Mar 07,2016
12 people found
this helpful
Fell Reynolds have been nothing but a disappointment since taking over the 'property management' of our small block of flats. They are completely incompetent and do not reply to emails or letters. The lack of any kind of maintenance they are contractually obliged to carry ...
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Comment on agent fees
Appalling fees for things they do not carry out.
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“We own an apartment in a block managed by Fell ......”

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Oct 11,2015
Minithumbdown
By: 'Angry and frustrated'
Oct 11,2015
10 people found
this helpful
We own an apartment in a block managed by Fell Reynolds. The general service is very poor and certainly not value for money, not enough cleaning or gardening done and the property is very grubby. and we also have to pay for 'management services'. Not ...
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“The management company is absolutely useless. I contacted them in ......”

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Apr 01,2015
Minithumbdown
By: 'Frustrated'
Apr 01,2015
9 people found
this helpful
The management company is absolutely useless. I contacted them in October regarding an issue. It is now almost April and we are still waiting for the problem to be resolved. I have contacted numerous times to chase up the issue and simply get fobbed off ...
read full review
Was this helpful? Yes
By: Nancy Maidment
May 04, 2016
View all comments (1)
You are so right...they are absolutely useless, as well as ignorant and uncaring. Like you we are not receiving service for the large amount of money we give them, and like you we have not received the invoices covering the service charges, despite asking 5 times, and despite being legally entitled to see them.And as you, we have received not one single reply to many letters, e mails and phone calls. Disgusting. ...

“Terrible service. Wasted an inordinate amount of our time negotiating ......”

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Feb 14,2014
Minithumbdown
By: 'JS'
Feb 14,2014
3 people found
this helpful
Terrible service. Wasted an inordinate amount of our time negotiating on a property that was not available to let and owned by the Agency themselves and then would not return our calls or emails once we had agreed terms....
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“Absolutely diabolical service as managing agent.Slow to no communication ......”

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Sep 25,2013
Minithumbdown
By: 'gem2385'
Sep 25,2013
8 people found
this helpful
Absolutely diabolical service as managing agent. Slow to no communication and an apparent reluctance to send proper written letters by post. Took months to send an intruductory letter. Falsely claimed documentation had not been received by the correct party when it has been evidenced that ...
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“Very helpfully especially saving me money with my bank reference ......”

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Jul 26,2013
Minithumbup
By: 'Mr Edwards'
Jul 26,2013
0 people found
this helpful
Very helpfully especially saving me money with my bank reference plus overall cost for referencing was the cheapest by far anywhere else. Helpful friendly staff and I am very happy in my new home. Thank you....
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“I've just been shown an uninhabitable flat by Fell Reynolds, ......”

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Oct 27,2012
Minithumbdown
By: 'Jennyinfolkestone'
Oct 27,2012
3 people found
this helpful
I've just been shown an uninhabitable flat by Fell Reynolds, the walls and ceiling in the bedroom were thick with black mould, the kitchen area grease stained including the ceiling. When I told the agent I was horrified she made no comment and asked me ...
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What agent could do to change your mind?
Surely working against RICS guidelines
Attached Filesnbsp;
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“Agency did not attempt to advise that the property had ......”

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Jun 15,2012
Minithumbdown
By: 'Happy shopper'
Jun 15,2012
2 people found
this helpful
Agency did not attempt to advise that the property had a severe damp problem before starting tenancy, 6 monthly inspections by the agency were a farce, the rep doing the inspection attempted to fob off the damp issue stating that it was due to no circulation ...
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What agent could do to change your mind?
Take into consideration the needs of the tennant not just the landlords and profits?
Attached Filesnbsp;
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“I have found fell Reynolds to be a very poor ......”

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Apr 17,2012
Minithumbdown
By: 'Bernadette Greenall'
Apr 17,2012
5 people found
this helpful
I have found fell Reynolds to be a very poor service. The building I live in has become a grubby place to live. I spoke to fell Reynolds when an earth quake hit Folkestone which damaged one of my windows I asked max to visit ...
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“Have used this company for a number of differente properties ......”

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Jul 04,2011
Minithumbup
By: 'Albie'
Jul 04,2011
1 people found
this helpful
Have used this company for a number of differente properties and always found them very helpful. I would certainly recommend them....
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“...”

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Nov 12,2008
Minithumbdown
By: 'wanttomove'
Nov 12,2008
1 people found
this helpful
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fell Reynolds, Folkestone CT20 2BL


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