“I used agents as they are local and know the ......”

Mar 25,2015
By: 'Phil Finegan'
Mar 25,2015
0 people found
this helpful
I used agents as they are local and know the market. Disappointed that they let the tenancy expire without advising me that it was on the cards and that I had an empty property for several weeks.
Their customer service is sometimes lacking and calls do not get returned, however when they get their r act together they are ok
Was this helpful? Yes
By: Wendy Robertson
Mar 27, 2015
Thank you for your response we acknowledge that we should have alerted you sooner of the possibility that the tenant may vacate the property at the end of the fixed term tenancy. This tenancy was agreed on the basis that the tenant pay the whole six months rental in advance. It is our standard procedure to issue two months notice to terminate the tenancy at the end of this period.

This is done to ensure that the tenancy is either renewed or the tenant informs us of their intentions to vacate. Unfortunately in this instance the tenant failed to respond to all communications
regarding this matter.

Once keys were received we undertook an outwards bound inspection and immediately re-marketed the property. We are continually striving to improve our service and level of communication. To further improve this we have recently assigned each Landlord a Portfolio Manager as a direct means of contact. We would however like to thank you again for continuing to market your property with us and hope you find our service much improved in the future.

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Ryder & Dutton

4 Lees Road Mossley, Oldham
Greater Manchester

01457 833288

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