We wanted to rate this company with zero stars but were unable to... Absolute Residential? Absolute Nightmare! We were under the impression that we were renting a flat with a reputable company but it turned out that the letting agent runs the business from a PO BOX. On day of entry we had requested repairs to be carried out but these were never done and the flat was extremely dirty although we had been informed it had been professionally cleaned. The "maintenance men" could not speak English and would let themselves into your flat without notice, it took several phone calls and threatening letters to get the FAULTY boiler serviced and we also we had to request that a carbon monoxide detector be fitted in the flat. These are only a few of the problems we encountered, the agent comes across as very professional and on the ball, but in reality he ignores letters and phone calls about issues within the flat and takes no responsibility for anything. If you ever come across an Absolute Residential property, do yourself a favour and avoid at all costs! These are a bunch of cowboys and should not be trusted.
What agent could do to change your mind?
The agent could have responded to phonecalls and letters promptly and addressed our issues rather than ignoring them.