I am sorry that I have to give this awful company even one star!
They repeatedly entered my house and snooped around without my permission. Each time they said that someone had tried to phone but got no answer and that they had sent a postcard. It was a very stressful time being associated with JSM as I had zero privacy in my home - I never knew when they would let themselves in. Just as bad was their 'couldn't-care-less' attitude. Avoid this letting agent like the plague!!!!
What agent could do to change your mind?
For a start, if they hadn't broken the law my letting themselves into my house whenever they felt like it would have been a start.