I am a tenant that is moving out of a house that JSM have just taken on. One of their agents let themselves into my home without asking or notifying me. I complained to the Manager and he said that their internet had been down that day, but that someone had sent me a card to let me know - I never received the card. All he had to do was tell me that his dog had eaten the card and he would have given me the holy trinity of 'old chestnut' fob offs! They also entered my home with the landlady without my permisison several weeks back, so I think they set their own precedent there and then.