...left to get your reviews in for the 2018 Estate & Letting Agent Awards

Nov 27,2014
Minithumbdown
By: 'Unhappy'
Nov 27,2014
3 people found
this helpful
Roberts were useless when it came to repairing a broken shower that turned out to be the cause of past water ingress within the flat, as well as water ingress to the flat below. For over 9 months, we had to chase on a weekly basis for a solution. We were told that due to the landlord saying that he'll fix the shower, Roberts could not do anything else. When we moved in, the shower didn't have a shower head, which was the landlord's solution to sort the water ingress issue. We reported this on the very first day. When after the first three months of waiting, Roberts at last persuaded the landlord to put the shower to use, we were soon met by a note from the tenants below saying that they have water leaking through their ceiling, and this was not the first time they reported this. It took another 6 months for us to have a working shower, but the ceiling wasn't painted properly and there were massive old nails sticking out of the wall. The safety hazards of both the old rusty nails as well as the water ingress to the flat below are obvious.
Best part is that Roberts claim that this isn't their responsibility at all, as they have no way of intervening if the landlord chooses this path of action. I'm sure that knowing this made my 9 months of no functioning shower much easier to endure.
What agent could do to change your mind?
They should have taken a strong stance towards the landlord and given him a deadline to work to. If this deadline was not met, they should have hired professionals and sorted the serious issues out and billed the landlord.
Attached Files
Comment on agent fees
The price for a 2 bedroom-2 bathroom flat was good; too bad the flat could not fully function in that capacity for most of our time there.
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Roberts

158 Charminster Road Bournemouth
Dorset
BH8 8UU

01202 565758

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